They don’t answer the phones. Just stand there eating in the kitchen and nasty attitude.
Atmosphere: 1
Food: 3
Service: 1
Demetrius Martin
Usually never have any problems at this Pizza hut but today was pretty foul. I arrived at about 4:30 today. I walked in and a bigger Caucasian male was walking around on his phone and didn’t even speak to me when I entered or acknowledge me waiting at the counter. He was walking around constantly adjusting his belt-less pants and not washing his hands, his uniform was gross and unkept, he was also walking around rapping to foul music on his phone aloud. After about 3-4 minutes of waiting at the counter someone finally came out to have me sign for my order and didn’t apologize for the wait at all and it wasn’t ready at my promised order time of 4:32. I don’t mind waiting at all but the issue is that after being ignored until about 4:34 then being told I have more time to wait for my order while listening to a super loud TV, it’s a pretty frustrating. Oh yeah, did I mention the TV was cranked way too high? Could barely hear the cashier talk to me when she finally appeared. I might give this Pizza Hut another chance in the future but for now 1093 and Brookshire offer much better customer service and experiences. Please just greet customers faster, acknowledge them, appear clean, and at least apologize for a small wait! It’s the small stuff that matters most!!!
Atmosphere: 1
Food: 3
Service: 1
Lori B
Look at their wings! This is not even saucy
Atiq “Tico” Olomi
Multiple times getting someone else’s order or incorrect order.
Atmosphere: 1
Food: 1
Service: 1
Daisy T.
Cashier was so rude. Not worth it.
Tanya Chagoya
No complaints. Food was ready on time, and everything was good!
Atmosphere: 5
Food: 5
Service: 5
Roshin Ahmed
Pizza and sercice are good, but the place looks unhygienic and greasy.
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Cheese Pizza
A J
The app said it removed the funds from the gift card but did not process the order. We called the store and could barley understand the employee. During the explanation he hung up on me. I walked in the store and the individual that I was on the phone with stayed in the back. The associate at the counter said she didn't know how to use a gift card, was having to translate what her manager was saying, then stated the order was $30 MORE than what it was online due to the location refusing to use the rewards points or the online deals. 6 employees all standing around on top of the associate still not being able to use the gift card was stressful. I had to explain and tell the employee how to use the gift card and partial payment. Then had to have the employee explain to the manager again in another language what she was doing because not even the manager was trained. Only reason I even followed through with the order is because all my mother wanted for the holiday was Pizzahut. WOW!
Do not order from here, I never had a problem ordering from this Pizza hut until tonight when I ordered it at 7 PM and wasn’t told until 9:30Pm my order was canceled. The manager had told me several times wait 10 more minutes, until eventually saying I would be returned my money and my order will be arriving shortly. After another hour of waiting I called back to inform them my pizza was still not here, and only then was I told that once I had hung up their manager had said my order had been canceled and will not be arriving. They did not want to call and tell me for over an hour that my order wouldn’t be arriving. 2 hours of waiting just to still have to get out and get food is ridiculous. This place is the worst service you can get.
My delivery order was over an hour late. When it finally arrived the order was completely wrong and we could not eat it. I called and explained the issue and was assured my order would be redelivered within the hour. Before getting off the phone I asked to speak with the Manager (Maria) and was told “she doesn’t talk to people because she doesn’t speak English” Two hours later, still no food. I called again to check in and was told the pizzas had not been made. At that point I said don’t make them, I want a refund instead. The young woman on the phone - Emily told me “ma’am I’m not giving you your money back” and hung up the phone on me. I called back multiple times and continued to get hung up on. I decided to drive up there and was met with awful customer service by the manager, Maria. Everyone needs to be fired & I will not be back here. Don’t waste your time or money
Atmosphere: 1
Food: 1
Service: 1
Stellar Wreckage
I ordered a pizza with “pesto drizzle” on half and it came with pesto smeared over that whole side. It smelled terrible and wasn’t edible, even when I tried to scrape a bunch off. Because of the amount of pesto, the other side of the pizza had soaked up the pesto grease and wasn’t edible either.
I came to the store to ask for a refund and they told me that’s how it comes, and they would remake it but not offer a refund. I’m sorry — we already ate. You had a chance to sell us good food and you didn’t. We ate the rest of the stuff and it was fine. I understand this is new, but nobody wants a pizza like this. It would hurt your stomach.
Foolish to lose a customer over $7, especially one who tips in a business where people aren’t tipping anymore.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Breadsticks
Gibby Wolf
30 minutes late in Katy is normal around 5 pm; that’s ok if the food is good. We ordered a large thin and crispy pizza and got a not so thin and very gooey pizza. It was horrible. Also ordered cheese bread; they had a very strange taste and smell. Never ever again. The worst pizza I have had since the last time we ordered from Pizza Hut five years ago. I 100% do not recommend Pizza Hut.
Atmosphere: 1
Food: 1
Service: 1
Susanne Lau
Terrible pizza
Atmosphere: 2
Food: 1
Service: 3
Juan Correa
Why does my pizza look weirdly shaped? Who made this? I could eat 3 slices to barely make up for eating one. With all this left over crust, I could make a whole pizza lol. Just complained to Pizza
They don’t answer the phones. Just stand there eating in the kitchen and nasty attitude.
Atmosphere: 1
Food: 3
Service: 1
Usually never have any problems at this Pizza hut but today was pretty foul. I arrived at about 4:30 today. I walked in and a bigger Caucasian male was walking around on his phone and didn’t even speak to me when I entered or acknowledge me waiting at the counter. He was walking around constantly adjusting his belt-less pants and not washing his hands, his uniform was gross and unkept, he was also walking around rapping to foul music on his phone aloud. After about 3-4 minutes of waiting at the counter someone finally came out to have me sign for my order and didn’t apologize for the wait at all and it wasn’t ready at my promised order time of 4:32. I don’t mind waiting at all but the issue is that after being ignored until about 4:34 then being told I have more time to wait for my order while listening to a super loud TV, it’s a pretty frustrating. Oh yeah, did I mention the TV was cranked way too high? Could barely hear the cashier talk to me when she finally appeared. I might give this Pizza Hut another chance in the future but for now 1093 and Brookshire offer much better customer service and experiences. Please just greet customers faster, acknowledge them, appear clean, and at least apologize for a small wait! It’s the small stuff that matters most!!!
Atmosphere: 1
Food: 3
Service: 1
Look at their wings! This is not even saucy
Multiple times getting someone else’s order or incorrect order.
Atmosphere: 1
Food: 1
Service: 1
Cashier was so rude. Not worth it.
No complaints. Food was ready on time, and everything was good!
Atmosphere: 5
Food: 5
Service: 5
Pizza and sercice are good, but the place looks unhygienic and greasy.
Atmosphere: 1
Food: 4
Service: 5
Recommended dishes: Cheese Pizza
The app said it removed the funds from the gift card but did not process the order. We called the store and could barley understand the employee. During the explanation he hung up on me. I walked in the store and the individual that I was on the phone with stayed in the back. The associate at the counter said she didn't know how to use a gift card, was having to translate what her manager was saying, then stated the order was $30 MORE than what it was online due to the location refusing to use the rewards points or the online deals. 6 employees all standing around on top of the associate still not being able to use the gift card was stressful. I had to explain and tell the employee how to use the gift card and partial payment. Then had to have the employee explain to the manager again in another language what she was doing because not even the manager was trained. Only reason I even followed through with the order is because all my mother wanted for the holiday was Pizzahut. WOW!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Tavern Ultimate Pizza, Pepperoni Lover's Pizza, Cheese Pizza, Boneless Wings, Pepperoni Lovers Melt
regular food
Atmosphere: 1
Food: 1
Service: 1
Do not order from here, I never had a problem ordering from this Pizza hut until tonight when I ordered it at 7 PM and wasn’t told until 9:30Pm my order was canceled. The manager had told me several times wait 10 more minutes, until eventually saying I would be returned my money and my order will be arriving shortly. After another hour of waiting I called back to inform them my pizza was still not here, and only then was I told that once I had hung up their manager had said my order had been canceled and will not be arriving. They did not want to call and tell me for over an hour that my order wouldn’t be arriving. 2 hours of waiting just to still have to get out and get food is ridiculous. This place is the worst service you can get.
Service: 1
Restaurantji Recommends
My delivery order was over an hour late. When it finally arrived the order was completely wrong and we could not eat it. I called and explained the issue and was assured my order would be redelivered within the hour. Before getting off the phone I asked to speak with the Manager (Maria) and was told “she doesn’t talk to people because she doesn’t speak English” Two hours later, still no food. I called again to check in and was told the pizzas had not been made. At that point I said don’t make them, I want a refund instead. The young woman on the phone - Emily told me “ma’am I’m not giving you your money back” and hung up the phone on me. I called back multiple times and continued to get hung up on. I decided to drive up there and was met with awful customer service by the manager, Maria. Everyone needs to be fired & I will not be back here. Don’t waste your time or money
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza with “pesto drizzle” on half and it came with pesto smeared over that whole side. It smelled terrible and wasn’t edible, even when I tried to scrape a bunch off. Because of the amount of pesto, the other side of the pizza had soaked up the pesto grease and wasn’t edible either.
I came to the store to ask for a refund and they told me that’s how it comes, and they would remake it but not offer a refund. I’m sorry — we already ate. You had a chance to sell us good food and you didn’t. We ate the rest of the stuff and it was fine. I understand this is new, but nobody wants a pizza like this. It would hurt your stomach.
Foolish to lose a customer over $7, especially one who tips in a business where people aren’t tipping anymore.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Breadsticks
30 minutes late in Katy is normal around 5 pm; that’s ok if the food is good. We ordered a large thin and crispy pizza and got a not so thin and very gooey pizza. It was horrible. Also ordered cheese bread; they had a very strange taste and smell. Never ever again. The worst pizza I have had since the last time we ordered from Pizza Hut five years ago. I 100% do not recommend Pizza Hut.
Atmosphere: 1
Food: 1
Service: 1
Terrible pizza
Atmosphere: 2
Food: 1
Service: 3
Why does my pizza look weirdly shaped? Who made this?
I could eat 3 slices to barely make up for eating one. With all this left over crust, I could make a whole pizza lol. Just complained to Pizza
Atmosphere: 1
Food: 1
Service: 1
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