I’m a regular Salata customer and usually order through Uber Eats, where there’s often a “Buy 1, Get 1 Free” offer. Yesterday I saw a sponsored Instagram ad promoting the same deal, so today I decided to visit the Mason Rd location in person.
Before ordering, I confirmed with the cashier that the offer was still available, and she said yes. Based on that confirmation, I ordered my second “free” salad. However, when I went to pay, I was suddenly asked to show the ad on my phone. Of course, I didn’t save the ad—who does? I even tried searching for it, but couldn’t find it quickly, so I ended up paying full price.
I left feeling misled. If I had been told before ordering that I needed to present the ad, I would never have ordered a second salad. I specifically confirmed the deal, and only afterward was I told about this requirement.
I’m disappointed—not because I paid for a second salad, but because it felt like I was pushed into an order I wouldn’t have made if the information had been clear upfront. Fool me once, shame on you; there won’t be a second time. You lost a customer over something completely avoidable.
Edit: What a funny coincidence that the sponsored ad shows up again. This time I made sure to save!!
Atmosphere: 4
Food: 5
Service: 1
Jamika Dean
If I could... I would give 6 stars! Lolli, at this location, is always polite and makes a great salad! The ingredients are consistently fresh and the environment is top notch! I highly recommend this Mason road location and Salata as a delicious healthy food choice!!
Atmosphere: 5
Food: 5
Service: 5
john w
Manager likes to yell at people about where they park, terrible location, terrible employees.
Atmosphere: 1
Food: 1
Service: 1
Charles Calland
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
Clair Rene
I ordered an $18 salad and unfortunately found a hair in it, which was disappointing. However, I want to give credit where it’s due the manager on duty handled the situation with kindness and professionalism. They were quick to issue a refund and made sure I felt heard and respected. Mistakes can happen, and the way this one was handled shows they truly care about their customers. I appreciate the great service and will give them another chance in the future.
Atmosphere: 4
Food: 2
Service: 4
Deidre Young Butterflies Media Creations
I've always had a wonderful experience here at the saladus. The food was fresh. The soup was piping hot and the employees were pleasant. Great place to stop for lunch or dinner.
Atmosphere: 4
Food: 5
Service: 5
Harris Nguyen
The food is tasty, but it is salty and makes me feel hungry only a few hours later, which is likely from being high in salt / sodium. It is one of the better fast food chains as far as keeping a healthy diet, though.
Atmosphere: 3
Food: 3
Service: 3
Dave Berry
Great salad. Lots of choices for ingredients.
Atmosphere: 5
Food: 4
Service: 5
K.P
Feeling salad? Nice place to grab fresh salad
Atmosphere: 3
Food: 4
Service: 3
Daughter of Yah Clothed in Purple
Salata offers a variety of salad options along with wraps. The food is usually fresh and great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Salad, Small Salad, Caesar Salad, Cobb Salad, Personalized Salad, Cookies, Spicy Chipotle Chicken, Sesame Sticks, Small Salad with Chipotle Chicken
Is the salad expensive? Depends what you get! Is it worth it? Yes! Love this place. Love the staff from meal prep to cashier, everyone is awesome!
Atmosphere: 4
Food: 5
Service: 5
FoodinMind
Ordered in store:
Please DO NOT change. Service is great. Food is neat, clean and fresh. The space is always kept clean. No, buts, ifs, or negative feedback. I’ve been here twice or three times on different occasions, and they’ve been consistent thus far.
I’m a regular Salata customer and usually order through Uber Eats, where there’s often a “Buy 1, Get 1 Free” offer. Yesterday I saw a sponsored Instagram ad promoting the same deal, so today I decided to visit the Mason Rd location in person.
Before ordering, I confirmed with the cashier that the offer was still available, and she said yes. Based on that confirmation, I ordered my second “free” salad. However, when I went to pay, I was suddenly asked to show the ad on my phone. Of course, I didn’t save the ad—who does? I even tried searching for it, but couldn’t find it quickly, so I ended up paying full price.
I left feeling misled. If I had been told before ordering that I needed to present the ad, I would never have ordered a second salad. I specifically confirmed the deal, and only afterward was I told about this requirement.
I’m disappointed—not because I paid for a second salad, but because it felt like I was pushed into an order I wouldn’t have made if the information had been clear upfront. Fool me once, shame on you; there won’t be a second time. You lost a customer over something completely avoidable.
Edit: What a funny coincidence that the sponsored ad shows up again. This time I made sure to save!!
Atmosphere: 4
Food: 5
Service: 1
If I could... I would give 6 stars! Lolli, at this location, is always polite and makes a great salad! The ingredients are consistently fresh and the environment is top notch! I highly recommend this Mason road location and Salata as a delicious healthy food choice!!
Atmosphere: 5
Food: 5
Service: 5
Manager likes to yell at people about where they park, terrible location, terrible employees.
Atmosphere: 1
Food: 1
Service: 1
Excellent food and service
Atmosphere: 5
Food: 5
Service: 5
I ordered an $18 salad and unfortunately found a hair in it, which was disappointing. However, I want to give credit where it’s due the manager on duty handled the situation with kindness and professionalism. They were quick to issue a refund and made sure I felt heard and respected. Mistakes can happen, and the way this one was handled shows they truly care about their customers. I appreciate the great service and will give them another chance in the future.
Atmosphere: 4
Food: 2
Service: 4
I've always had a wonderful experience here at the saladus. The food was fresh. The soup was piping hot and the employees were pleasant.
Great place to stop for lunch or dinner.
Atmosphere: 4
Food: 5
Service: 5
The food is tasty, but it is salty and makes me feel hungry only a few hours later, which is likely from being high in salt / sodium. It is one of the better fast food chains as far as keeping a healthy diet, though.
Atmosphere: 3
Food: 3
Service: 3
Great salad. Lots of choices for ingredients.
Atmosphere: 5
Food: 4
Service: 5
Feeling salad? Nice place to grab fresh salad
Atmosphere: 3
Food: 4
Service: 3
Salata offers a variety of salad options along with wraps. The food is usually fresh and great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Salad, Small Salad, Caesar Salad, Cobb Salad, Personalized Salad, Cookies, Spicy Chipotle Chicken, Sesame Sticks, Small Salad with Chipotle Chicken
Restaurantji Recommends
Good food healthy place clean nice employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Salad
Is the salad expensive? Depends what you get! Is it worth it? Yes! Love this place. Love the staff from meal prep to cashier, everyone is awesome!
Atmosphere: 4
Food: 5
Service: 5
Ordered in store:
Please DO NOT change. Service is great. Food is neat, clean and fresh. The space is always kept clean. No, buts, ifs, or negative feedback. I’ve been here twice or three times on different occasions, and they’ve been consistent thus far.
Thanks for the great service. It’s refreshing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Salad, Personalized Salad
Just like Progress Mexico, but with A/C. Friendly staff and great food.
Atmosphere: 5
Food: 5
Service: 5
HUGE salads, tons of toppings to pick from, the ranch was pretty good. Definitely going to get the small salad. Next time! We'll go back!
Atmosphere: 4
Food: 4
Service: 5
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