Kelly, Maddie and Luis and the whole staff are amazing my favorite coffee shopš
Atmosphere: 5
Food: 5
Service: 5
Patricia Richards
The caramel like frappe was delicious. I need a scooters in Humble closer to me.
Alexander Prescott
I've come to this Scooter's Coffee location since they have opened, however I have noticed that since a change of staff and especially management over the course of the last year, the service and quality of the beverages and food have shown a continuous decline and it shows that the corporation pays no attention to it. I have been told that this location is owned by Scooter's Coffee corporate, which is truly a shame considering the poor management. When I last came through, I received and was charged for a large drink although I explicitly asked for small. They made it nearly impossible to get a refund so that I could be charged correctly, so I just let it go. When I was telling the girl that I've been coming since you guys opened and have seen a drastic change in the management of this store, she told me that the Store Manager has a romantic relationship with a barista. That was by far the most baffling thing I have ever heard while talking to a customer service representative in a drive-thru. I've lost all hope for this company and will not be returning.
Evan A
Itās run by incompetent staff. In two instances, I ordered a small drink but the staff gave me a large and charged for it. She conveniently said oh Iām sorry I got it wrong. If you got it wrong, then why do I have to pay for your mistake? If it happened once, Iād understand. It happened twice. The coffee is very bland and subpar. Itās overpriced too, feels like they are competing with Starbucks prices. Iāll definitely not be coming back and wonāt recommend.
K G
So Iāve been looking for coffee places to try in my area and looking at the menu for scooters. The caramelicous looked pretty good so I thought Iād give that a try. Sad to say it is the equivalent of gas station coffee. It is definitely not froth milk and espresso. Taste like it was poured right out of a machine and whipped cream was thrown on top of it. No chance that I will ever go back to a scooters.
N Brooks
Have been coming here for a year multiple times a week anf and the customer service is getting worse and worse. Also, DOES CORPORATE TRAIN THE WORKERS NOT TO GIVE RECEIPTS??
ETA 2/14/25 7:06am:
STILL havent received any correspondence back from the ācontact usā feedback I submitted. Im hoping the ownership isnt as bad as the customer service at this location.
Taylor Dunn
Amazing coffee and service. Awesome team all around, but huge shout out to Kelly! Best I've had in a while. Will definitely be coming back frequently. Thanks!
david edrada
used to be good with different management and staff. the new staff just straight out lazy, they waste your time, canāt even fix their new paying methods anymore. place is going down hill, just go somewhere else. done with this place so many issues!
Monica Perez
I just ordered from the drive thru service. I ordered a hot chai tea latte. I am not going to lie I did not specify what size I wanted. The young lady did not even bother to ask me what size I wanted and assumed I wanted a large size. I get to the window and I asked what size this was and her response was your order is large if you do not specify. That dissapointed me in so many ways but I took my drink anyways. That is taking advantage of peopleās pockets. Now you know damn well everyone has different pockets and just because I can afford a large drink does not give the facility the reason to just assume everyone wants a Large drink. The young lady still had the nerve to tell me to have a good day even after seeing the disgust on my face from her service, instead of saying would you like a smaller size. I will NOT be returning to this scooters on fry and saums road. I hope management sees this bad review and corrects this by training their staff with better customer service. That was very poor service on their part. I love Black Rock Coffee customer service 100X better.
Krystal M
My first time coming here and there were FLYS in my cup, Iām extremely mad. I WILL NEVER GET COFFEE FROM HERE EVER AGAIN. ILL STICK TO STARBUCKS , I would post pictures but once I saw the flies I through the cup out the window.
My favorite coffee spot this location is amazing the staff are so friendly and they know there regulars coffee is so rich and fresh highly recommend
Atmosphere: 5
Food: 5
Service: 5
Lisa Olsen
The baristas are friendly and skilled. Madison is a great leader and will go out of her way to make your experience perfect.
Trina King
Always on point and the associates are great.
Linda Vaz
Ms. Madison is amazing, warm and always greets with a smile!! Thank you so much for all your support and for always willing to help bring a smile to the teachers at my school!! I look forward to doing it again soon!
Kelly, Maddie and Luis and the whole staff are amazing my favorite coffee shopš
Atmosphere: 5
Food: 5
Service: 5
The caramel like frappe was delicious. I need a scooters in Humble closer to me.
I've come to this Scooter's Coffee location since they have opened, however I have noticed that since a change of staff and especially management over the course of the last year, the service and quality of the beverages and food have shown a continuous decline and it shows that the corporation pays no attention to it. I have been told that this location is owned by Scooter's Coffee corporate, which is truly a shame considering the poor management. When I last came through, I received and was charged for a large drink although I explicitly asked for small. They made it nearly impossible to get a refund so that I could be charged correctly, so I just let it go. When I was telling the girl that I've been coming since you guys opened and have seen a drastic change in the management of this store, she told me that the Store Manager has a romantic relationship with a barista. That was by far the most baffling thing I have ever heard while talking to a customer service representative in a drive-thru. I've lost all hope for this company and will not be returning.
Itās run by incompetent staff. In two instances, I ordered a small drink but the staff gave me a large and charged for it. She conveniently said oh Iām sorry I got it wrong. If you got it wrong, then why do I have to pay for your mistake? If it happened once, Iād understand. It happened twice. The coffee is very bland and subpar. Itās overpriced too, feels like they are competing with Starbucks prices. Iāll definitely not be coming back and wonāt recommend.
So Iāve been looking for coffee places to try in my area and looking at the menu for scooters. The caramelicous looked pretty good so I thought Iād give that a try. Sad to say it is the equivalent of gas station coffee. It is definitely not froth milk and espresso. Taste like it was poured right out of a machine and whipped cream was thrown on top of it. No chance that I will ever go back to a scooters.
Have been coming here for a year multiple times a week anf and the customer service is getting worse and worse. Also, DOES CORPORATE TRAIN THE WORKERS NOT TO GIVE RECEIPTS??
ETA 2/14/25 7:06am:
STILL havent received any correspondence back from the ācontact usā feedback I submitted. Im hoping the ownership isnt as bad as the customer service at this location.
Amazing coffee and service. Awesome team all around, but huge shout out to Kelly! Best I've had in a while. Will definitely be coming back frequently. Thanks!
used to be good with different management and staff. the new staff just straight out lazy, they waste your time, canāt even fix their new paying methods anymore. place is going down hill, just go somewhere else. done with this place so many issues!
I just ordered from the drive thru service. I ordered a hot chai tea latte. I am not going to lie I did not specify what size I wanted. The young lady did not even bother to ask me what size I wanted and assumed I wanted a large size. I get to the window and I asked what size this was and her response was your order is large if you do not specify. That dissapointed me in so many ways but I took my drink anyways. That is taking advantage of peopleās pockets. Now you know damn well everyone has different pockets and just because I can afford a large drink does not give the facility the reason to just assume everyone wants a Large drink. The young lady still had the nerve to tell me to have a good day even after seeing the disgust on my face from her service, instead of saying would you like a smaller size. I will NOT be returning to this scooters on fry and saums road. I hope management sees this bad review and corrects this by training their staff with better customer service. That was very poor service on their part. I love Black Rock Coffee customer service 100X better.
My first time coming here and there were FLYS in my cup, Iām extremely mad. I WILL NEVER GET COFFEE FROM HERE EVER AGAIN. ILL STICK TO STARBUCKS , I would post pictures but once I saw the flies I through the cup out the window.
Restaurantji Recommends
I love this place! They have fantastic coffee!
My favorite coffee spot this location is amazing the staff are so friendly and they know there regulars coffee is so rich and fresh highly recommend
Atmosphere: 5
Food: 5
Service: 5
The baristas are friendly and skilled. Madison is a great leader and will go out of her way to make your experience perfect.
Always on point and the associates are great.
Ms. Madison is amazing, warm and always greets with a smile!! Thank you so much for all your support and for always willing to help bring a smile to the teachers at my school!! I look forward to doing it again soon!
Atmosphere: 5
Service: 5
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