Don't buy your donuts from this Shipleys... They would rather lose a customer over 3 dollars than to try and fix a simple misunderstanding.
Nancy Salguero
We went through the dt on our way to school and ordered half a dozen of kolaches , I specifically asked for regular kolaches not bold, double checked before we left the dt, and a few minutes later, my kids started complaining they're spicy. At this point I couldn't do anything because we're already on our way to school. I stopped by the store on my way home, and the manager "Erika" said there wasn't anything she could do, that sometimes the sausage comes like that. I asked for my receipt because she didn't give it to me earlier and she said I had to wait for a while because she was busy. I proceeded to ask for customer service number, and she gave me a number with a local area code, which, of course it wasn't a working number.2. While waiting for our kolaches the lady behind the manager, was organizing the donuts without gloves.3. The time before today, the cashier had just finished handling a cash transaction before me, I proceeded to place my order and when she grabbed the kolaches, she didn't change her gloves, I requested her to please change her gloves and give me new kolaches.We're definitely done visiting this location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Kolache
RITA BAILEY
Excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shipley Bold with Cheese Kolache, Chocolate Iced Donuts
ashley78910umerah
I would love to give a shout-out to Cindy!!! Her customer service was out of this world. She greeted me with a welcoming smile, that’s what I’m talking about!!! She was very fast and efficient. Keep up the good work.
Danisha Henry
Quick breakfast option. I went inside for the first time and I think I will go in from no on because I appreciate the service. When in the drive thru I speak softly because of my disability and it lessens my experience.
Atmosphere: 5
Food: 5
Service: 5
Bilal Jaliawala
I mean it’s a Shipleys, the customer service isn’t really there. It seemed like they were annoyed they we wanted to buy donuts and no did not just before closing either. And they always seem to be out of glaze. Just stopped going there would rather drive to another one.
Atmosphere: 2
Food: 4
Service: 1
Amy
Rude. Just so rude. My pet peeve. I might return to a restaurant if the food wasn't so great or there was some other issue but not if I am treated poorly. Will never return to this Shipleys.
Atmosphere: 1
Food: 4
Service: 1
Anthony Longoria
Erika claims to have been the only one there today. It is 5:42pm and they close at 7pm which i can understand makes her anxious to go home. Not an excuse for horrible customer service! From the get go she had an attitude at the drive thu window. I gave her my order she responded with such attitude and entitlement when asking to verify the flavor. Yes Erika on the shipleys website it states "chocolate donuts as just chocolate" or with sprinkles. If i would have wanted them with sprinkles i would have stated that. Immediately after that she proceeds to the total of the order she thought was done. I explained i was not finished ordering when she again snapped without cause. Your shift ends at 7pm, if you are incapable of working till said time communicate that to your boss. Management do better when selecting your employees. Having your competitors right accross from you (Starbucks) why should we come to you with such horrible customer service from your emoloyees?
Atmosphere: 1
Food: 1
Service: 1
Eleana Camargo
Since Thursday of this week I have been coming several times a day but there is never any flavor of the ones I want to buy or simply the girl who serves me does not want to sell them makes me think this her bad service and her mannerCarefree to attend! Before there was a very kind lady
Atmosphere: 1
Service: 1
Buerkie Klokpah
first time visit. it was a friendly walk in and quick counter service. i ordered a cheese&jalepeno kolache and donut holes. and was in and out in likes 5min or so. kolache was delicious and so were the donut holes!however, when i got home and was going to throw the bag away, i looked at the receipt and realized i was overcharged for the kolache. it was $3.09 on the screen when i glanced up and the receipt shows i was ring up for an entirely diff kind of kolache. the price diff is minimal but if this is a repetitive 'mistake', it could add up quickly to skimp off customers. ill like to assume this was an innocent oversight. but would caution for you to review your order and price on the screen before you pay!!
poor service all around, lady who was taking order at the speaker lacks manners. no good morning nor a thank you or you're welcome. asked my mother to repeat herself when she said coconut and i spoke for her because she cannot hear apparently. happened a couple more times and she doesn't even ask you to "repeat it please?". i ordered loud and clear and when it was time to pay i realized this sorry excuse of a food service worker forgot to charge some items i requested but i couldn't mention it because, well, she forgot to charge them. to add onto that, i saw her bagging our things roughly almost angrily and i held my eye contact with her. honestly it's embarrassing because i'm sure she wouldn't want her parents to go through such treatment if she were in the passenger seat. she would be quick to speak up for them too. she's just not fit for this job, anything in customer service. both of the ladies didn't say have a nice day or anything either. disgusting. but i've been reading the comments and needless to say this is the expectation this shipley has set. this is their bar. the bar is extremely low. it's repulsive knowing the shop is a year or so old too. now about the food, it seems old and a bit stiff. where the hell is my cinnamon twist? at least have the balls to say it was your mistake and not make your coworker give face for it. nonetheless much love to the past workers who've attended us and are sweet. today's worker was blonde and mexican most likely with lash extensions that weigh down her eyelids. probably young so of this generation and they are terrible with these kinds of jobs, no surprise. focus on hiring better people.
Food: 2
Service: 1
Elsa Williams
Was ordering and wen we went to the window I order I was the passenger my husband was the driver but he's voice was not feeling good to talk. The lady taking order was telling me for him to talk so she can feel better, after we had order, so was rude and said she couldn't hear us, I told her again wat I want but she steadily asking for my husband to speak., then she steadily look at me with a ugly face and rude, this is why people lose respect. Very rude lady but the lady who took r pay was so kind. Sorry she works thier she need more customers service
Atmosphere: 3
Food: 4
Service: 1
Konnie G
DO NOT GO TO THIS LOCATION!!! I went on Valentine’s Day and the girl working the front was so EXTREMELY RUDE that I had to ask her to stop being rude!!! Horrible service, she handled my donuts rough so they were smooshed I’m guessing on purpose. I will NEVER go back to this location again!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Glazed Do-Nut
M K
Great food, great atmosphere. I would have left five stars except the glazed donuts were cold.
I love the friendly staff at this location especially at 5 am lol ? who is excited at 5am?! ? ? uhhParking: The new shopping “strip” wasn’t designed for “busy” businesses ? So…the small parking lot gets congested-especially during peak hours.There’s a drive thru @Shipley’s which is supposed to help customer traffic. However this drive-thru line ,must EXIT with other passing vehicles stuck in lot looking for parking spots … then it creates a longer line than desirable for most since the drive thru is supposed to offer fast convenience.Kid-friendliness: It’s a DONUT ? Shop - Heck Yeah it’s “Kid Friendly”?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Do-Nut, Chocolate Iced Donuts, Kolache, Cinnamon Roll
Don't buy your donuts from this Shipleys... They would rather lose a customer over 3 dollars than to try and fix a simple misunderstanding.
We went through the dt on our way to school and ordered half a dozen of kolaches , I specifically asked for regular kolaches not bold, double checked before we left the dt, and a few minutes later, my kids started complaining they're spicy. At this point I couldn't do anything because we're already on our way to school. I stopped by the store on my way home, and the manager "Erika" said there wasn't anything she could do, that sometimes the sausage comes like that. I asked for my receipt because she didn't give it to me earlier and she said I had to wait for a while because she was busy. I proceeded to ask for customer service number, and she gave me a number with a local area code, which, of course it wasn't a working number.2. While waiting for our kolaches the lady behind the manager, was organizing the donuts without gloves.3. The time before today, the cashier had just finished handling a cash transaction before me, I proceeded to place my order and when she grabbed the kolaches, she didn't change her gloves, I requested her to please change her gloves and give me new kolaches.We're definitely done visiting this location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Kolache
Excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shipley Bold with Cheese Kolache, Chocolate Iced Donuts
I would love to give a shout-out to Cindy!!! Her customer service was out of this world. She greeted me with a welcoming smile, that’s what I’m talking about!!! She was very fast and efficient. Keep up the good work.
Quick breakfast option. I went inside for the first time and I think I will go in from no on because I appreciate the service. When in the drive thru I speak softly because of my disability and it lessens my experience.
Atmosphere: 5
Food: 5
Service: 5
I mean it’s a Shipleys, the customer service isn’t really there. It seemed like they were annoyed they we wanted to buy donuts and no did not just before closing either. And they always seem to be out of glaze. Just stopped going there would rather drive to another one.
Atmosphere: 2
Food: 4
Service: 1
Rude. Just so rude. My pet peeve. I might return to a restaurant if the food wasn't so great or there was some other issue but not if I am treated poorly. Will never return to this Shipleys.
Atmosphere: 1
Food: 4
Service: 1
Erika claims to have been the only one there today. It is 5:42pm and they close at 7pm which i can understand makes her anxious to go home. Not an excuse for horrible customer service! From the get go she had an attitude at the drive thu window. I gave her my order she responded with such attitude and entitlement when asking to verify the flavor. Yes Erika on the shipleys website it states "chocolate donuts as just chocolate" or with sprinkles. If i would have wanted them with sprinkles i would have stated that. Immediately after that she proceeds to the total of the order she thought was done. I explained i was not finished ordering when she again snapped without cause. Your shift ends at 7pm, if you are incapable of working till said time communicate that to your boss. Management do better when selecting your employees. Having your competitors right accross from you (Starbucks) why should we come to you with such horrible customer service from your emoloyees?
Atmosphere: 1
Food: 1
Service: 1
Since Thursday of this week I have been coming several times a day but there is never any flavor of the ones I want to buy or simply the girl who serves me does not want to sell them makes me think this her bad service and her mannerCarefree to attend! Before there was a very kind lady
Atmosphere: 1
Service: 1
first time visit. it was a friendly walk in and quick counter service. i ordered a cheese&jalepeno kolache and donut holes. and was in and out in likes 5min or so. kolache was delicious and so were the donut holes!however, when i got home and was going to throw the bag away, i looked at the receipt and realized i was overcharged for the kolache. it was $3.09 on the screen when i glanced up and the receipt shows i was ring up for an entirely diff kind of kolache. the price diff is minimal but if this is a repetitive 'mistake', it could add up quickly to skimp off customers. ill like to assume this was an innocent oversight. but would caution for you to review your order and price on the screen before you pay!!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Glazed Do-Nut, Kolache
Restaurantji Recommends
poor service all around, lady who was taking order at the speaker lacks manners. no good morning nor a thank you or you're welcome. asked my mother to repeat herself when she said coconut and i spoke for her because she cannot hear apparently. happened a couple more times and she doesn't even ask you to "repeat it please?". i ordered loud and clear and when it was time to pay i realized this sorry excuse of a food service worker forgot to charge some items i requested but i couldn't mention it because, well, she forgot to charge them. to add onto that, i saw her bagging our things roughly almost angrily and i held my eye contact with her. honestly it's embarrassing because i'm sure she wouldn't want her parents to go through such treatment if she were in the passenger seat. she would be quick to speak up for them too. she's just not fit for this job, anything in customer service. both of the ladies didn't say have a nice day or anything either. disgusting. but i've been reading the comments and needless to say this is the expectation this shipley has set. this is their bar. the bar is extremely low. it's repulsive knowing the shop is a year or so old too. now about the food, it seems old and a bit stiff. where the hell is my cinnamon twist? at least have the balls to say it was your mistake and not make your coworker give face for it. nonetheless much love to the past workers who've attended us and are sweet. today's worker was blonde and mexican most likely with lash extensions that weigh down her eyelids. probably young so of this generation and they are terrible with these kinds of jobs, no surprise. focus on hiring better people.
Food: 2
Service: 1
Was ordering and wen we went to the window I order I was the passenger my husband was the driver but he's voice was not feeling good to talk. The lady taking order was telling me for him to talk so she can feel better, after we had order, so was rude and said she couldn't hear us, I told her again wat I want but she steadily asking for my husband to speak., then she steadily look at me with a ugly face and rude, this is why people lose respect. Very rude lady but the lady who took r pay was so kind. Sorry she works thier she need more customers service
Atmosphere: 3
Food: 4
Service: 1
DO NOT GO TO THIS LOCATION!!! I went on Valentine’s Day and the girl working the front was so EXTREMELY RUDE that I had to ask her to stop being rude!!! Horrible service, she handled my donuts rough so they were smooshed I’m guessing on purpose. I will NEVER go back to this location again!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Glazed Do-Nut
Great food, great atmosphere. I would have left five stars except the glazed donuts were cold.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Glazed Do-Nut, Kolache, Chocolate Milk
I love the friendly staff at this location especially at 5 am lol ? who is excited at 5am?! ? ? uhhParking: The new shopping “strip” wasn’t designed for “busy” businesses ? So…the small parking lot gets congested-especially during peak hours.There’s a drive thru @Shipley’s which is supposed to help customer traffic. However this drive-thru line ,must EXIT with other passing vehicles stuck in lot looking for parking spots … then it creates a longer line than desirable for most since the drive thru is supposed to offer fast convenience.Kid-friendliness: It’s a DONUT ? Shop - Heck Yeah it’s “Kid Friendly”?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Do-Nut, Chocolate Iced Donuts, Kolache, Cinnamon Roll