I am confused. I am staying at the hotel next door and have been told to try Shipley donuts if I ever get the chance. But there are so many reviews about rude employees and old product. I have 3 days to decide. Hmmmmm. (Jeopardy music in the background)..... any improvements as of 8/13/25 ???? Please post recent visits.
Bannue Nuesome
This was not Shipley donut. The worst half dozen donut I've eaten. I'd bitten one and thrown it and the rest away. It tasted rubbery and wet.
Atmosphere: 2
Food: 1
Service: 2
Lance Ellington
Stop in here often. Coffee is hot, donuts are fresh and staff is quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
Yonaira Lopez
The donuts were delicious and warm 💝🙏
Atmosphere: 4
Food: 5
Service: 5
Barbara Williams
They were out of apple fritters so didn’t charge me for my two glazed donuts! 😊🫶
Food: 5
Service: 5
Garwain Howard
I purchased doughnuts and other items this morning and I been on the toilet every since. Don't go to this establishment. Not even for directions
Atmosphere: 1
Food: 1
Service: 1
Drea Delossantos
GO SOMEWHERE ELSE. They don’t even acknowledge you when you walk in, the lady that was taking our order was rude and kept interrupting me as I was ordering. My icing on my donut wasn’t even on properly due to how aggressive she was grabbing them…Don’t go here cuz if I could throw my donut at her, I would have.
Aj
Really nice owner, love to go here.
Atmosphere: 2
Food: 4
Service: 5
Toral Kapadia
I wish I could give this store negative remake. I am so upset with this store. Lady at front door was rude . Store hours are till 8. We reached at 7:40. Lady threw all donuts in front of us and said store is closed. We asked her to update the store timing and she said no we clean up at 7:30. This is the second time happened with me this store. Why do you keep the store hours till 8 if you start cleaning up at 7:30??? This is really unacceptable. Horrible place . Don’t go here.
Atmosphere: 1
Food: 1
Service: 1
Jaaye Dixon
Some of the worse customer service I’ve experienced in the Katy area. Decided to take my purchase elsewhere.
Chocolate glazed donut started out good. Ended quickley with long black hair. No hair nets worn? I've been a fan since 1968. Won't return to this location. However still a fan. Customer service was okay.
kaitlyn bane
The recipe change of the kolaches is absolutely not it, hard dough, weird cheese, and a different kind of sausage. Would’ve rather spent the extra dollar or two to keep the old ingredients. Lifelong customer but unlikely to return due to changes :(
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Doughnut
jake1989tx
The kolaches are hard enough to throw at a small animal and kill it. I couldn’t eat it. Also when you pull up to the window even with a worker standing there who looks at you, expect to sit and wait a while before she climbs off her high horse and does her job. Not impressed Update: contacted corporate twice no response cowardice and lack of service
Atmosphere: 3
Food: 1
Service: 1
Daniel ODay
Love Shirley's. Can't say enough how amazing they are!
Atmosphere: 5
Food: 5
Service: 5
Angela Angell Author / REALTOR
Shipley's has the best kolaches and donuts period!! It is a must if you're in town.
I am confused. I am staying at the hotel next door and have been told to try Shipley donuts if I ever get the chance. But there are so many reviews about rude employees and old product. I have 3 days to decide. Hmmmmm. (Jeopardy music in the background)..... any improvements as of 8/13/25 ???? Please post recent visits.
This was not Shipley donut. The worst half dozen donut I've eaten. I'd bitten one and thrown it and the rest away. It tasted rubbery and wet.
Atmosphere: 2
Food: 1
Service: 2
Stop in here often. Coffee is hot, donuts are fresh and staff is quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
The donuts were delicious and warm 💝🙏
Atmosphere: 4
Food: 5
Service: 5
They were out of apple fritters so didn’t charge me for my two glazed donuts! 😊🫶
Food: 5
Service: 5
I purchased doughnuts and other items this morning and I been on the toilet every since. Don't go to this establishment. Not even for directions
Atmosphere: 1
Food: 1
Service: 1
GO SOMEWHERE ELSE. They don’t even acknowledge you when you walk in, the lady that was taking our order was rude and kept interrupting me as I was ordering. My icing on my donut wasn’t even on properly due to how aggressive she was grabbing them…Don’t go here cuz if I could throw my donut at her, I would have.
Really nice owner, love to go here.
Atmosphere: 2
Food: 4
Service: 5
I wish I could give this store negative remake. I am so upset with this store. Lady at front door was rude . Store hours are till 8. We reached at 7:40. Lady threw all donuts in front of us and said store is closed. We asked her to update the store timing and she said no we clean up at 7:30. This is the second time happened with me this store. Why do you keep the store hours till 8 if you start cleaning up at 7:30??? This is really unacceptable. Horrible place . Don’t go here.
Atmosphere: 1
Food: 1
Service: 1
Some of the worse customer service I’ve experienced in the Katy area. Decided to take my purchase elsewhere.
Service: 1
Restaurantji Recommends
Chocolate glazed donut started out good. Ended quickley with long black hair. No hair nets worn? I've been a fan since 1968. Won't return to this location. However still a fan. Customer service was okay.
The recipe change of the kolaches is absolutely not it, hard dough, weird cheese, and a different kind of sausage. Would’ve rather spent the extra dollar or two to keep the old ingredients. Lifelong customer but unlikely to return due to changes :(
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: Doughnut
The kolaches are hard enough to throw at a small animal and kill it. I couldn’t eat it. Also when you pull up to the window even with a worker standing there who looks at you, expect to sit and wait a while before she climbs off her high horse and does her job. Not impressed
Update: contacted corporate twice no response cowardice and lack of service
Atmosphere: 3
Food: 1
Service: 1
Love Shirley's. Can't say enough how amazing they are!
Atmosphere: 5
Food: 5
Service: 5
Shipley's has the best kolaches and donuts period!! It is a must if you're in town.
Atmosphere: 5
Food: 5
Service: 5
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