I went to the drive-thru to buy a simple bag of ice at 9:47 PM, when your store says it closes at 10 PM. The guy working there was rude and didn’t even let me speak. As I drove up, he just said, “Closed.” I said, “I just want a bag of ice,” and he still responded, “Closed.”
If you’re going to say you close at 10 PM, why aren’t you actually serving customers until then?
D Hardy
Unfortunately the Sonic on Gaston in Katy is horrible. Drive through receiver is always broken and staff doesn’t know the items on the menu. I waited a while to place my order, the wait could be due to understaffing. Ordered a burger and popcorn chicken. Chicken was not edible, hard like rocks and I was given the wrong drink. This is the third time for me, never again where the messed up on the food. I can’t believe I went back to this place, but definitely the last straw for me. I didn’t feel like talking again to fix the order. I through the chicken away. I ended up ordering from the location on Westheimer, which has always been excellent!
Atmosphere: 1
Food: 1
Service: 1
Trisha Geminiano
Poor customer’s service, crews have attitude and barely speaks english leading to miscommunication and wrong orders.
Service: 1
Peggy Jammer
I ordered tater tots, they gave me fries instead. I moved over stalled and pressed the red button. It blinked for a while, then they turned it off. This happened a couple times. I gave up and went through the drive thru. I was asked to wait. Eventually the lady comes and back and I explain I ordered tater tots and got fries. She says she knows and that they are out of tater tots and so she subbed the fries. I’m like… why wouldn’t they tell me that upfront? I ask for a refund (I don’t want fries) and she says to come to the window. I pull up and see three cars ahead of me and gave up and left (food was already getting cold). I tried to call the store on my way home, but the number doesn’t work. Never again.
Atmosphere: 1
Food: 3
Service: 1
Arun Kumar
Fries was very good
Food: 5
Kylie Chaney
If I could give zero stars I would. They refused to mix Oreo pieces throughout the sonic Oreo blast we ordered. They only placed a few crumbles on top of regular vanilla ice cream. When I asked if they could please mix throughout the guy told me he doesn’t make them like that and refused to fix it/add more Oreos. I called the cinco ranch sonic location, drove to them, and they kindly fixed it for us. 10/10 for that location their customer service is top notch. I wish I could say the same for this location.
Edit : this was the night shift crew on 11/09 around 8 pm
Atmosphere: 1
Food: 1
Service: 1
K
Placed an order at 6:46pm, arrived at 7pm and checked in at stall 2. I waited for 30 minutes for a blast and a jr. double cheese burger before I pulled to the drive thru speaker. Once I got to the speaker, I was told to pull up to the window instead. No one took my order, or asked any questions at all. There were 2 vehicles in front of me, and I continued to wait another 15 minutes. In that time, only one vehicle moved. At that point I gave up. It’ll be easier to just request a refund. I’m in shock with how horrible the service and service times are here.
Jokes on me! They don’t have a working phone number.
Atmosphere: 1
Service: 1
Bilal Elhaj
Tee was really nice and was a great worker definitely recommend coming here!
Fernando Alexander
Our Ultimate Meat & Cheese Breakfast Burrito is made with crispy bacon, savory sausage, golden tots, fluffy scrambled eggs and zesty cheese sauce, all wrapped in a warm flour tortilla.
So where's the scramble egg??? This place is known for poor quality food and management needs to do something about it, I should have went next door the whataburger.
Atmosphere: 1
Food: 1
Service: 1
Adhiraj Roka
Awful service! Carhop was giving attitude and wouldn’t listen. No wonder this place is empty.
I would Give this place 1 or 2 stars, but working there is a worker named Kim who oftenly can run the resturant by herself, this place needs more workers, but Kim is whats holding it together, Bravo Kim!
Atmosphere: 4
Food: 4
Service: 4
AidenlovesStrawberries
dont work here, they ghost fired me and didn't pay me [wage theft]
Atmosphere: 1
Food: 3
Service: 1
Roberto G Molero Belloso
I paid in cash, money was missing in my change and they didn't give me a receipt
Saint Loomis
Poorly maintained, can’t even use call buttons if order is wrong. Managers sitting out front too busy entertaining each other to help a customer banging on the doors trying to get assistance with an order.
Atmosphere: 1
Food: 3
Service: 1
Joe Non-binary attack helicopter
Drive-thru speaker volume is way too low I couldn't hear it.
I went to the drive-thru to buy a simple bag of ice at 9:47 PM, when your store says it closes at 10 PM. The guy working there was rude and didn’t even let me speak. As I drove up, he just said, “Closed.” I said, “I just want a bag of ice,” and he still responded, “Closed.”
If you’re going to say you close at 10 PM, why aren’t you actually serving customers until then?
Unfortunately the Sonic on Gaston in Katy is horrible. Drive through receiver is always broken and staff doesn’t know the items on the menu. I waited a while to place my order, the wait could be due to understaffing. Ordered a burger and popcorn chicken. Chicken was not edible, hard like rocks and I was given the wrong drink. This is the third time for me, never again where the messed up on the food. I can’t believe I went back to this place, but definitely the last straw for me. I didn’t feel like talking again to fix the order. I through the chicken away. I ended up ordering from the location on Westheimer, which has always been excellent!
Atmosphere: 1
Food: 1
Service: 1
Poor customer’s service, crews have attitude and barely speaks english leading to miscommunication and wrong orders.
Service: 1
I ordered tater tots, they gave me fries instead. I moved over stalled and pressed the red button. It blinked for a while, then they turned it off. This happened a couple times. I gave up and went through the drive thru. I was asked to wait. Eventually the lady comes and back and I explain I ordered tater tots and got fries. She says she knows and that they are out of tater tots and so she subbed the fries. I’m like… why wouldn’t they tell me that upfront? I ask for a refund (I don’t want fries) and she says to come to the window. I pull up and see three cars ahead of me and gave up and left (food was already getting cold). I tried to call the store on my way home, but the number doesn’t work. Never again.
Atmosphere: 1
Food: 3
Service: 1
Fries was very good
Food: 5
If I could give zero stars I would. They refused to mix Oreo pieces throughout the sonic Oreo blast we ordered. They only placed a few crumbles on top of regular vanilla ice cream. When I asked if they could please mix throughout the guy told me he doesn’t make them like that and refused to fix it/add more Oreos. I called the cinco ranch sonic location, drove to them, and they kindly fixed it for us. 10/10 for that location their customer service is top notch. I wish I could say the same for this location.
Edit : this was the night shift crew on 11/09 around 8 pm
Atmosphere: 1
Food: 1
Service: 1
Placed an order at 6:46pm, arrived at 7pm and checked in at stall 2. I waited for 30 minutes for a blast and a jr. double cheese burger before I pulled to the drive thru speaker. Once I got to the speaker, I was told to pull up to the window instead. No one took my order, or asked any questions at all. There were 2 vehicles in front of me, and I continued to wait another 15 minutes. In that time, only one vehicle moved. At that point I gave up. It’ll be easier to just request a refund. I’m in shock with how horrible the service and service times are here.
Jokes on me! They don’t have a working phone number.
Atmosphere: 1
Service: 1
Tee was really nice and was a great worker definitely recommend coming here!
Our Ultimate Meat & Cheese Breakfast Burrito is made with crispy bacon, savory sausage, golden tots, fluffy scrambled eggs and zesty cheese sauce, all wrapped in a warm flour tortilla.
So where's the scramble egg??? This place is known for poor quality food and management needs to do something about it, I should have went next door the whataburger.
Atmosphere: 1
Food: 1
Service: 1
Awful service! Carhop was giving attitude and wouldn’t listen. No wonder this place is empty.
Food: 1
Service: 1
Restaurantji Recommends
I would Give this place 1 or 2 stars, but working there is a worker named Kim who oftenly can run the resturant by herself, this place needs more workers, but Kim is whats holding it together, Bravo Kim!
Atmosphere: 4
Food: 4
Service: 4
dont work here, they ghost fired me and didn't pay me [wage theft]
Atmosphere: 1
Food: 3
Service: 1
I paid in cash, money was missing in my change and they didn't give me a receipt
Poorly maintained, can’t even use call buttons if order is wrong. Managers sitting out front too busy entertaining each other to help a customer banging on the doors trying to get assistance with an order.
Atmosphere: 1
Food: 3
Service: 1
Drive-thru speaker volume is way too low I couldn't hear it.
Atmosphere: 1
Food: 5
Service: 1
Loading...