Good atmosphere, very clean, and the coffee’s good
Atmosphere: 5
Food: 5
Service: 5
David A.
I’ve been coming to this location for years and it seems as though over the past year its service has been on a downward spiral. Service is what keeps folks coming back and this location seems to have just thrown that out the window. Blatantly ignoring customers, prioritizing drive thru orders, missing items, items made incorrectly.I have witnessed it all lately. Corporate should really step up and facilitate some training here and judging by the other reviews, I’m not the only one that has felt the lackluster shift in the wrong direction.
Atmosphere: 1
Food: 1
Service: 1
london ross
We’ve came around 7:10am on a Tuesday morning and I can say that Erica was AMAZING !! We wanted to try the new dubai drink and she was very sweet, patient but efficient, and helpful :)
Atmosphere: 5
Food: 5
Service: 5
kelly Patranella
This starbucks is the worst, they are slow and dont know customer service. Looks like they need to hire new people or more people. Would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Lorena Razo
30 minutes to receive my order I placed online order at 12:33 I got my order at 1:02 I got the text my order was ready for pickup I go inside only my drink was ready I had order 7 food items and nobody was working on them,girls talking to each other just hanging out and thats fine but please do your job first people are in a rush sometime thats why I decided to order ahead and it was a terrible experience.
Atmosphere: 1
Service: 1
Ryan Lawless
Service is top notch, manager and staff are all awesome 😎
Atmosphere: 4
Service: 5
orlando nava
Always out of cold brew on the weekends.
Jennifer S
Literally what is wrong with this place? Me and my friend came in just to order water and the guy with pink hair who was helping me said it was a new policy that we had to order something to get water. I politely asked for the cheapest thing they had and so I bought a cookie. The person with pink hair and the MANAGER Themis kept starring at us and side eyeing us the ENTIRE time we were there. Even after we got into the car to leave they were STILL starring up at us and giving us suspicious looks. Idk if they thought we were gonna steal something? I don’t see how if I’m paying almost $4 for a COOKIE. They made us extremely uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Tahirah Spears
Service was Superb My Lemon cake was the freshest, Love this place.
Atmosphere: 5
Food: 5
Service: 5
Mrs. Parrish
This location has begun to deteriorate. The drive-thru window consistently maintains an unsanitary condition. Inevitably, they are always out of a particular item, which has occurred three times within a month. What is the purpose of utilizing the app for this location if they fail to adhere to it? Nonetheless, the rustic lake location has become my preferred destination, and I am willing to go out of my way to visit that location.
This location has been going down hill for awhile now since Covid. I went in the location November 10th at approximately 10:50am and was helped by a guy named “River” who came off very rude. He first lied and said that they didn’t have iced coffee and luckily a co-worker stepped in and told him that wasn’t true. He then took my sandwich and tossed it across the back counter in a very disrespectful manner. Manager need to improve the customer service at this location.
Atmosphere: 1
Food: 5
Service: 1
anissa gallegos
This starbucks is one of the worst i've been to. As a barista I try to be understanding but there's always something wrong with my order and the service is mediocre. Don't order on ubereats/delivery because they WILL forget a drink or a food item and not do anything about it. Without fail everytime, this is the third time I order through ubereats and it's always either a drink or a pastry that's missing. I genuinely don't understand how you can mess up so often. When you go through drive thru in person it's okay but you're gonna be waiting a while and there's a 50/50 chance your drink will be made incorrectly. I usually don't leave bad reviews like this but this will be the last time I order from here, save your money and go to another starbucks or better yet buy from a local coffee shop.
Atmosphere: 2
Food: 2
Service: 1
Oreena Veal
Very nice clean quiet place to enjoy your coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemonade
Lucia
Terrible service, they take too long to deliver orders. And generally there are quite a few staff DOING NOTHING and they do not serve customers. It has already happened to me on many occasions 😡
Service: 1
Nitangracioso
Terrible service from the staff. Unprofessional with clients
Good atmosphere, very clean, and the coffee’s good
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming to this location for years and it seems as though over the past year its service has been on a downward spiral. Service is what keeps folks coming back and this location seems to have just thrown that out the window. Blatantly ignoring customers, prioritizing drive thru orders, missing items, items made incorrectly.I have witnessed it all lately. Corporate should really step up and facilitate some training here and judging by the other reviews, I’m not the only one that has felt the lackluster shift in the wrong direction.
Atmosphere: 1
Food: 1
Service: 1
We’ve came around 7:10am on a Tuesday morning and I can say that Erica was AMAZING !! We wanted to try the new dubai drink and she was very sweet, patient but efficient, and helpful :)
Atmosphere: 5
Food: 5
Service: 5
This starbucks is the worst, they are slow and dont know customer service. Looks like they need to hire new people or more people. Would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
30 minutes to receive my order I placed online order at 12:33 I got my order at 1:02 I got the text my order was ready for pickup I go inside only my drink was ready I had order 7 food items and nobody was working on them,girls talking to each other just hanging out and thats fine but please do your job first people are in a rush sometime thats why I decided to order ahead and it was a terrible experience.
Atmosphere: 1
Service: 1
Service is top notch, manager and staff are all awesome 😎
Atmosphere: 4
Service: 5
Always out of cold brew on the weekends.
Literally what is wrong with this place? Me and my friend came in just to order water and the guy with pink hair who was helping me said it was a new policy that we had to order something to get water. I politely asked for the cheapest thing they had and so I bought a cookie. The person with pink hair and the MANAGER Themis kept starring at us and side eyeing us the ENTIRE time we were there. Even after we got into the car to leave they were STILL starring up at us and giving us suspicious looks. Idk if they thought we were gonna steal something? I don’t see how if I’m paying almost $4 for a COOKIE. They made us extremely uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Service was Superb My Lemon cake was the freshest, Love this place.
Atmosphere: 5
Food: 5
Service: 5
This location has begun to deteriorate. The drive-thru window consistently maintains an unsanitary condition. Inevitably, they are always out of a particular item, which has occurred three times within a month. What is the purpose of utilizing the app for this location if they fail to adhere to it? Nonetheless, the rustic lake location has become my preferred destination, and I am willing to go out of my way to visit that location.
Atmosphere: 2
Service: 4
Restaurantji Recommends
This location has been going down hill for awhile now since Covid. I went in the location November 10th at approximately 10:50am and was helped by a guy named “River” who came off very rude. He first lied and said that they didn’t have iced coffee and luckily a co-worker stepped in and told him that wasn’t true. He then took my sandwich and tossed it across the back counter in a very disrespectful manner. Manager need to improve the customer service at this location.
Atmosphere: 1
Food: 5
Service: 1
This starbucks is one of the worst i've been to. As a barista I try to be understanding but there's always something wrong with my order and the service is mediocre. Don't order on ubereats/delivery because they WILL forget a drink or a food item and not do anything about it. Without fail everytime, this is the third time I order through ubereats and it's always either a drink or a pastry that's missing. I genuinely don't understand how you can mess up so often. When you go through drive thru in person it's okay but you're gonna be waiting a while and there's a 50/50 chance your drink will be made incorrectly. I usually don't leave bad reviews like this but this will be the last time I order from here, save your money and go to another starbucks or better yet buy from a local coffee shop.
Atmosphere: 2
Food: 2
Service: 1
Very nice clean quiet place to enjoy your coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lemonade
Terrible service, they take too long to deliver orders. And generally there are quite a few staff DOING NOTHING and they do not serve customers. It has already happened to me on many occasions 😡
Service: 1
Terrible service from the staff. Unprofessional with clients
Atmosphere: 1
Service: 1
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