They get orders wrong about 50% of the time. Specially as a tea drinker I order a London Fog, which is always made with Earl Grey tea. For some reason, they often use the wrong tea which ends up tasting disgusting. When this happens I always have to get out of my car, walk into the store, and have a person with a bad attitude remake it. This kind of defeats the purpose of a drive through.
I've started going to the Fry Road location even though it's a further drive because they don't mess up orders.
Atmosphere: 3
Food: 1
Service: 2
alex ramen
The baristas Dan, Catrina, and Audrina had amazing hospitality.
Atmosphere: 5
Food: 5
Service: 5
Dong Li
Service was extremely disappointing. I went through the drive-thru and ordered a crème-based Mocha Cookie Crumble Frappuccino for my daughter. The barista made a Caramel Frappuccino instead and then blamed me for ordering the wrong drink. When I asked for it to be corrected, he said he could remake it but warned me that there was a long line behind me and I would “have to wait,” as if it were my fault. Completely unprofessional experience.
Atmosphere: 1
Food: 3
Service: 1
Venus Le
I just moved to the neighborhood last year and always loved my drinks at this location! Special shoutout to the employee who made my day today!!! Told her my name was Venus. Small gesture but turned my day around!
Atmosphere: 5
Food: 5
Service: 5
Ameer R.
Place has gone downhill
Atmosphere: 1
Food: 1
Service: 1
Brandi Draper
Dan made my day! Great customer service!!
Atmosphere: 5
Food: 5
Service: 5
NEL Reshad
Very bad day with Alex customer service
Atmosphere: 1
Food: 1
Service: 1
Nilofar Reshad
Rude customer service of Alex made my day worse
Sana Salimi
We had a very bad experience with the customer service of the guy named Alex,
Joss PJ
Yesterday I was at Starbucks and a lady had a baby and the staff requested her to leave because the baby did so much noise... BABY WAS JUST DOING NORMAL NOISES NOT SCREAMING OR CRYING WHAT KIND OF INCLUSION AND SERVICE IS THIS!? Im never coming back. This is one of the worst and poor excuses I have seen in a Starbucks. Do yourselves a favor and dont waste your time at this place the attitude of the workers is just unbelievable for what I saw yesterday.
I would like to express my concern regarding an unpleasant experience my friends and I had today at your location. For the past few months, we have gathered every Wednesday at this Starbucks to enjoy coffee and conversation. The music is often quite loud, but we have never complained about it.
Today, with temperatures in Katy reaching nearly 100 degrees, we decided to sit inside. One of our friends brought her 11-month-old granddaughter. As babies do when they are happy, she made a few excited sounds, but she was not screaming or being disruptive.
A staff member approached us and asked us to leave, claiming the baby was screaming and that loud talking or laughter is not allowed because it interferes with the headsets worn by the employees. We were shocked and deeply offended. We have never felt so unwelcome in a public place.
We would like to ask: – Are children not welcome in your stores? – Is it inappropriate to talk or laugh while enjoying coffee at Starbucks? – If there are specific noise policies, why are there no signs posted to inform customers?
This experience made us feel unfairly judged and discriminated against. We hope Starbucks values community, family, and respectful conversation. We kindly ask for clarification and hope no other guests are made to feel this way in the future.
Atmosphere: 1
Food: 1
Service: 1
Yelitzia Sanchez
We were a group of women enjoying a nice afternoon together at this Starbucks. One of us had her 11-month-old granddaughter with her. For the first 40 minutes, the baby was peacefully asleep. When she woke up, she began making the usual sounds a baby her age makes — nothing extreme, just typical baby babble. ⠀ Suddenly, a staff member came over and asked us to leave because the baby was “too loud” and was making it hard for them to hear orders. He suggested we continue our conversation outside — even though the temperature was 95°F at the time. ⠀ It’s important to note that there were only two other customers in the store, and the music was playing quite loudly as well. ⠀ We left feeling shocked and disappointed. As a brand that promotes inclusion and community, Starbucks should reconsider how they treat families and caregivers.
P Srini
Awful experience. Came with family including 2 kids. Got told to clean up twice (wipe the table and put back chairs), when being given my order and while leaving. For full disclosure, we did clean up bar keeping a child seat back. Will never be visiting again and will discourage people from visting so they dont experience anything similar.
Service: 1
Lyric I
EXCELLENT! I got a chai/ cinnamon latte and it was PHENOMENAL!! I love it and would happily come back! :)
Atmosphere: 5
Food: 5
Service: 5
delgado R
I typically use their drive through for service. They've gotten my order wrong a couple times, but mostly right. One time i asked for non dairy, and i ended up blowing up the restroom at work (Thanks Starbucks). Been inside once but for pickup. The lady looked confused when i asked for my order, but she got herself together and found my stuff. Seemed clean inside. Never used restrooms. Typical Starbucks vibes.
They get orders wrong about 50% of the time. Specially as a tea drinker I order a London Fog, which is always made with Earl Grey tea. For some reason, they often use the wrong tea which ends up tasting disgusting. When this happens I always have to get out of my car, walk into the store, and have a person with a bad attitude remake it. This kind of defeats the purpose of a drive through.
I've started going to the Fry Road location even though it's a further drive because they don't mess up orders.
Atmosphere: 3
Food: 1
Service: 2
The baristas Dan, Catrina, and Audrina had amazing hospitality.
Atmosphere: 5
Food: 5
Service: 5
Service was extremely disappointing. I went through the drive-thru and ordered a crème-based Mocha Cookie Crumble Frappuccino for my daughter. The barista made a Caramel Frappuccino instead and then blamed me for ordering the wrong drink. When I asked for it to be corrected, he said he could remake it but warned me that there was a long line behind me and I would “have to wait,” as if it were my fault. Completely unprofessional experience.
Atmosphere: 1
Food: 3
Service: 1
I just moved to the neighborhood last year and always loved my drinks at this location! Special shoutout to the employee who made my day today!!! Told her my name was Venus. Small gesture but turned my day around!
Atmosphere: 5
Food: 5
Service: 5
Place has gone downhill
Atmosphere: 1
Food: 1
Service: 1
Dan made my day! Great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Very bad day with Alex customer service
Atmosphere: 1
Food: 1
Service: 1
Rude customer service of Alex made my day worse
We had a very bad experience with the customer service of the guy named Alex,
Yesterday I was at Starbucks and a lady had a baby and the staff requested her to leave because the baby did so much noise... BABY WAS JUST DOING NORMAL NOISES NOT SCREAMING OR CRYING WHAT KIND OF INCLUSION AND SERVICE IS THIS!? Im never coming back. This is one of the worst and poor excuses I have seen in a Starbucks. Do yourselves a favor and dont waste your time at this place the attitude of the workers is just unbelievable for what I saw yesterday.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I would like to express my concern regarding an unpleasant experience my friends and I had today at your location. For the past few months, we have gathered every Wednesday at this Starbucks to enjoy coffee and conversation. The music is often quite loud, but we have never complained about it.
Today, with temperatures in Katy reaching nearly 100 degrees, we decided to sit inside. One of our friends brought her 11-month-old granddaughter. As babies do when they are happy, she made a few excited sounds, but she was not screaming or being disruptive.
A staff member approached us and asked us to leave, claiming the baby was screaming and that loud talking or laughter is not allowed because it interferes with the headsets worn by the employees. We were shocked and deeply offended. We have never felt so unwelcome in a public place.
We would like to ask:
– Are children not welcome in your stores?
– Is it inappropriate to talk or laugh while enjoying coffee at Starbucks?
– If there are specific noise policies, why are there no signs posted to inform customers?
This experience made us feel unfairly judged and discriminated against. We hope Starbucks values community, family, and respectful conversation. We kindly ask for clarification and hope no other guests are made to feel this way in the future.
Atmosphere: 1
Food: 1
Service: 1
We were a group of women enjoying a nice afternoon together at this Starbucks. One of us had her 11-month-old granddaughter with her. For the first 40 minutes, the baby was peacefully asleep. When she woke up, she began making the usual sounds a baby her age makes — nothing extreme, just typical baby babble.
⠀
Suddenly, a staff member came over and asked us to leave because the baby was “too loud” and was making it hard for them to hear orders. He suggested we continue our conversation outside — even though the temperature was 95°F at the time.
⠀
It’s important to note that there were only two other customers in the store, and the music was playing quite loudly as well.
⠀
We left feeling shocked and disappointed. As a brand that promotes inclusion and community, Starbucks should reconsider how they treat families and caregivers.
Awful experience. Came with family including 2 kids. Got told to clean up twice (wipe the table and put back chairs), when being given my order and while leaving. For full disclosure, we did clean up bar keeping a child seat back. Will never be visiting again and will discourage people from visting so they dont experience anything similar.
Service: 1
EXCELLENT! I got a chai/ cinnamon latte and it was PHENOMENAL!! I love it and would happily come back! :)
Atmosphere: 5
Food: 5
Service: 5
I typically use their drive through for service. They've gotten my order wrong a couple times, but mostly right. One time i asked for non dairy, and i ended up blowing up the restroom at work (Thanks Starbucks). Been inside once but for pickup. The lady looked confused when i asked for my order, but she got herself together and found my stuff. Seemed clean inside. Never used restrooms. Typical Starbucks vibes.
Atmosphere: 5
Food: 5
Service: 4
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