Yesterday I was at Starbucks and a lady had a baby and the staff requested her to leave because the baby did so much noise... BABY WAS JUST DOING NORMAL NOISES NOT SCREAMING OR CRYING WHAT KIND OF INCLUSION AND SERVICE IS THIS!? Im never coming back. This is one of the worst and poor excuses I have seen in a Starbucks. Do yourselves a favor and dont waste your time at this place the attitude of the workers is just unbelievable for what I saw yesterday.
Atmosphere: 1
Food: 1
Service: 1
maria claudia guzman
I would like to express my concern regarding an unpleasant experience my friends and I had today at your location. For the past few months, we have gathered every Wednesday at this Starbucks to enjoy coffee and conversation. The music is often quite loud, but we have never complained about it.
Today, with temperatures in Katy reaching nearly 100 degrees, we decided to sit inside. One of our friends brought her 11-month-old granddaughter. As babies do when they are happy, she made a few excited sounds, but she was not screaming or being disruptive.
A staff member approached us and asked us to leave, claiming the baby was screaming and that loud talking or laughter is not allowed because it interferes with the headsets worn by the employees. We were shocked and deeply offended. We have never felt so unwelcome in a public place.
We would like to ask: – Are children not welcome in your stores? – Is it inappropriate to talk or laugh while enjoying coffee at Starbucks? – If there are specific noise policies, why are there no signs posted to inform customers?
This experience made us feel unfairly judged and discriminated against. We hope Starbucks values community, family, and respectful conversation. We kindly ask for clarification and hope no other guests are made to feel this way in the future.
Atmosphere: 1
Food: 1
Service: 1
Yelitzia Sanchez
We were a group of women enjoying a nice afternoon together at this Starbucks. One of us had her 11-month-old granddaughter with her. For the first 40 minutes, the baby was peacefully asleep. When she woke up, she began making the usual sounds a baby her age makes — nothing extreme, just typical baby babble. ⠀ Suddenly, a staff member came over and asked us to leave because the baby was “too loud” and was making it hard for them to hear orders. He suggested we continue our conversation outside — even though the temperature was 95°F at the time. ⠀ It’s important to note that there were only two other customers in the store, and the music was playing quite loudly as well. ⠀ We left feeling shocked and disappointed. As a brand that promotes inclusion and community, Starbucks should reconsider how they treat families and caregivers.
P Srini
Awful experience. Came with family including 2 kids. Got told to clean up twice (wipe the table and put back chairs), when being given my order and while leaving. For full disclosure, we did clean up bar keeping a child seat back. Will never be visiting again and will discourage people from visting so they dont experience anything similar.
Service: 1
Lyric I
EXCELLENT! I got a chai/ cinnamon latte and it was PHENOMENAL!! I love it and would happily come back! :)
Atmosphere: 5
Food: 5
Service: 5
delgado R
I typically use their drive through for service. They've gotten my order wrong a couple times, but mostly right. One time i asked for non dairy, and i ended up blowing up the restroom at work (Thanks Starbucks). Been inside once but for pickup. The lady looked confused when i asked for my order, but she got herself together and found my stuff. Seemed clean inside. Never used restrooms. Typical Starbucks vibes.
Atmosphere: 5
Food: 5
Service: 4
shan shan
There was a bearded male waiter who had service issues. I went to ask for a cake and a cup of hot water in the morning. I waited for almost an hour and had to rush twice before I got it.
Atmosphere: 5
Food: 5
Service: 2
Gulya A
Omg I should read review before to order my. Caramel crunch frappe! Barista Can’t do Frappuccino! Starbucks trains your employees! Ridiculous! Taste horrible!!! Never ever going there! If you love caramel crunch just avoid that place
Atmosphere: 3
Food: 1
Service: 1
Sarah
This is the worst Starbucks I have ever had the displeasure of going to. We went to the drive thru and ordered two drinks: a caramel ribbon crunch Frappuccino with a cream base, extra caramel, and light ice. One was a grande and one was a venti.
The worker said she’d have to build the cream base manually since it got taken off the menu (thanks to Starbucks corporate) and we said okay. Our TWO drinks came out to $17.32. We paid and when they gave us our drinks they didn’t even look like caramel ribbon crunches. For one thing there was no caramel in the drink and worse, there was no caramel drizzled on top, despite us paying for extra caramel. So literally no caramel in a CARAMEL RIBBON CRUNCH. When we told the barista (she said she just got here) she laughed like it was a joke and said “that’s hilarious” before adding the drizzle on top. We asked for caramel in the drink… like how it is supposed to be made and she said it would be an extra charge as if $17 was not expensive enough, so we just took the drinks and left. I took one sip and it literally tasted like nothing. There was no caramel at all inside the drink so we had to pull over and go inside the store for a refund.
When we went inside the barista seemed shocked that two drinks cost almost $20 and then they couldn’t refund us the $17.32 we spent because “the machine only went up to $15” when she was inputting the order. So basically whoever rung us up overcharged us aka STOLE from us for no reason and for an awful quality drink. She said “there were people in training” so that might have been the reason for the mix up.
Despite us showing the charge on our card for the drink (because they didn’t provide a receipt) she said she couldn’t do anything about it and told us to call the 1-800 number. So all in all Starbucks stole money from us.
Not only did we not get the drinks we spent $17 for because the quality was so atrocious, we dealt with rude baristas and weren’t even able to get our money back. Stay clear because God forbid customers try to order a drink that actually tastes like it’s supposed to without being scammed. I’m attaching a picture of the “caramel” Frappuccino (with no caramel layers in the drink) so if Starbucks sees this, please let me know if this actually looks like something you would feel proud selling to customers.
Food: 1
Service: 1
Maci Rudder
kayla is so so so sweet one of the best interactions i have had with a barista!!
Yesterday I was at Starbucks and a lady had a baby and the staff requested her to leave because the baby did so much noise... BABY WAS JUST DOING NORMAL NOISES NOT SCREAMING OR CRYING WHAT KIND OF INCLUSION AND SERVICE IS THIS!? Im never coming back. This is one of the worst and poor excuses I have seen in a Starbucks. Do yourselves a favor and dont waste your time at this place the attitude of the workers is just unbelievable for what I saw yesterday.
Atmosphere: 1
Food: 1
Service: 1
I would like to express my concern regarding an unpleasant experience my friends and I had today at your location. For the past few months, we have gathered every Wednesday at this Starbucks to enjoy coffee and conversation. The music is often quite loud, but we have never complained about it.
Today, with temperatures in Katy reaching nearly 100 degrees, we decided to sit inside. One of our friends brought her 11-month-old granddaughter. As babies do when they are happy, she made a few excited sounds, but she was not screaming or being disruptive.
A staff member approached us and asked us to leave, claiming the baby was screaming and that loud talking or laughter is not allowed because it interferes with the headsets worn by the employees. We were shocked and deeply offended. We have never felt so unwelcome in a public place.
We would like to ask:
– Are children not welcome in your stores?
– Is it inappropriate to talk or laugh while enjoying coffee at Starbucks?
– If there are specific noise policies, why are there no signs posted to inform customers?
This experience made us feel unfairly judged and discriminated against. We hope Starbucks values community, family, and respectful conversation. We kindly ask for clarification and hope no other guests are made to feel this way in the future.
Atmosphere: 1
Food: 1
Service: 1
We were a group of women enjoying a nice afternoon together at this Starbucks. One of us had her 11-month-old granddaughter with her. For the first 40 minutes, the baby was peacefully asleep. When she woke up, she began making the usual sounds a baby her age makes — nothing extreme, just typical baby babble.
⠀
Suddenly, a staff member came over and asked us to leave because the baby was “too loud” and was making it hard for them to hear orders. He suggested we continue our conversation outside — even though the temperature was 95°F at the time.
⠀
It’s important to note that there were only two other customers in the store, and the music was playing quite loudly as well.
⠀
We left feeling shocked and disappointed. As a brand that promotes inclusion and community, Starbucks should reconsider how they treat families and caregivers.
Awful experience. Came with family including 2 kids. Got told to clean up twice (wipe the table and put back chairs), when being given my order and while leaving. For full disclosure, we did clean up bar keeping a child seat back. Will never be visiting again and will discourage people from visting so they dont experience anything similar.
Service: 1
EXCELLENT! I got a chai/ cinnamon latte and it was PHENOMENAL!! I love it and would happily come back! :)
Atmosphere: 5
Food: 5
Service: 5
I typically use their drive through for service. They've gotten my order wrong a couple times, but mostly right. One time i asked for non dairy, and i ended up blowing up the restroom at work (Thanks Starbucks). Been inside once but for pickup. The lady looked confused when i asked for my order, but she got herself together and found my stuff. Seemed clean inside. Never used restrooms. Typical Starbucks vibes.
Atmosphere: 5
Food: 5
Service: 4
There was a bearded male waiter who had service issues. I went to ask for a cake and a cup of hot water in the morning. I waited for almost an hour and had to rush twice before I got it.
Atmosphere: 5
Food: 5
Service: 2
Omg I should read review before to order my. Caramel crunch frappe! Barista Can’t do Frappuccino! Starbucks trains your employees! Ridiculous! Taste horrible!!!
Never ever going there! If you love caramel crunch just avoid that place
Atmosphere: 3
Food: 1
Service: 1
This is the worst Starbucks I have ever had the displeasure of going to. We went to the drive thru and ordered two drinks: a caramel ribbon crunch Frappuccino with a cream base, extra caramel, and light ice. One was a grande and one was a venti.
The worker said she’d have to build the cream base manually since it got taken off the menu (thanks to Starbucks corporate) and we said okay. Our TWO drinks came out to $17.32. We paid and when they gave us our drinks they didn’t even look like caramel ribbon crunches. For one thing there was no caramel in the drink and worse, there was no caramel drizzled on top, despite us paying for extra caramel. So literally no caramel in a CARAMEL RIBBON CRUNCH. When we told the barista (she said she just got here) she laughed like it was a joke and said “that’s hilarious” before adding the drizzle on top. We asked for caramel in the drink… like how it is supposed to be made and she said it would be an extra charge as if $17 was not expensive enough, so we just took the drinks and left. I took one sip and it literally tasted like nothing. There was no caramel at all inside the drink so we had to pull over and go inside the store for a refund.
When we went inside the barista seemed shocked that two drinks cost almost $20 and then they couldn’t refund us the $17.32 we spent because “the machine only went up to $15” when she was inputting the order. So basically whoever rung us up overcharged us aka STOLE from us for no reason and for an awful quality drink. She said “there were people in training” so that might have been the reason for the mix up.
Despite us showing the charge on our card for the drink (because they didn’t provide a receipt) she said she couldn’t do anything about it and told us to call the 1-800 number. So all in all Starbucks stole money from us.
Not only did we not get the drinks we spent $17 for because the quality was so atrocious, we dealt with rude baristas and weren’t even able to get our money back. Stay clear because God forbid customers try to order a drink that actually tastes like it’s supposed to without being scammed. I’m attaching a picture of the “caramel” Frappuccino (with no caramel layers in the drink) so if Starbucks sees this, please let me know if this actually looks like something you would feel proud selling to customers.
Food: 1
Service: 1
kayla is so so so sweet one of the best interactions i have had with a barista!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
nice atmosphere for a quick meetup.
Atmosphere: 5
Food: 5
Service: 5
Poor customer service
Atmosphere: 1
Food: 1
Service: 1
Really fast service with a smile and good organized servers.
Atmosphere: 5
Food: 5
Service: 5
I love the crew who write down kinds message ob my orders!! Thanks for doing that!!
Atmosphere: 5
Food: 5
Service: 5
Went next door to a Vietnamese restaurant half a block to the right at Starbucks better prices same results more food delicious
Atmosphere: 5
Food: 5
Service: 5
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