Subway
21020 Highland Knolls Dr Suite 8, Katy
(281) 579-3200
Recent Reviews
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Terrible service,food disgusting and Order was completly wrong from what I ordered. Was not greeted for at least 5 minutes when I walked in to start my order while workers were on their phone ignoring me.
Atmosphere: 1
Food: 1
Service: 1
Very nice and fast service
Atmosphere: 5
Food: 5
Service: 5
- Negative for service
The employee there is terrible is always grumbling under her breath. It makes the whole experience terrible. Will definitely not recommend nor return. There’s plenty of other sandwich places.
Atmosphere: 1
Food: 1
Absolutely unacceptable experience, and sadly, not the first time. I placed an order for a footlong cookie and 4 white macadamia cookies, which the store accepted. Then came the delays multiple driver changes, followed by a text from the driver saying items were missing. No one picks up the phone at the store, and customer support is just as unreachable.I specifically asked to replace the footlong with white macadamia. What did they send instead? RAISIN COOKIES which I’m allergic to. Not only that, they had the nerve to charge for it, despite getting the order completely wrong.
This isn't just poor service it’s careless, reckless, and dangerously irresponsible, especially with allergies involved. I have no doubt the staff deliberately ignore requests and substitute items without care — it’s happened before.
If you’re out of something, mark it as unavailable on Uber Eats. It’s not hard. It just takes a tiny bit of professionalism, which this store clearly lacks.
Until the staff are trained to respect customers and take allergies seriously, this store has no business fulfilling online orders. Shameful service. Zero accountability. Never again.
Atmosphere: 1
Service: 1
Always fresh even when they are about to close
Atmosphere: 4
Food: 4
Service: 4
Excellent service by Bryan
Atmosphere: 5
Food: 5
Service: 5
Bryan was AMAZING! Such a kind soul, really turned my day around. Grateful to him! ❤️
Atmosphere: 5
Food: 5
Service: 5
Customer service is top tier and I loved my sandwich
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service
Atmosphere: 5
Food: 5
Service: 5
good tuna sandwich
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
amazing food
Atmosphere: 5
Food: 5
Service: 5
nice atmosphere
Atmosphere: 5
Food: 5
Service: 5
It was very fast and clean I didn’t have to wait long
Atmosphere: 5
Food: 5
Service: 5
Amazing subway great service and food handling and amazing online service Brian handled my sandwich with care would come here again.
Atmosphere: 5
Food: 5
Service: 5
Great location!
Atmosphere: 5
Food: 5
Service: 5
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