Subway
1215 Fry Rd, Katy
(281) 599-1770
Recent Reviews
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The bread was too hard and sandwich kind of sloppy.
Atmosphere: 4
Food: 1
Service: 4
I arrived 15 minutes before their listed closing time, but they had already closed. Through the glass window, the staff acted as if they didn’t see me
The employees are friendly, but don't seem at all familiar with the menu. I ordered a buffalo chicken sandwich, which apparently they don't have anymore. So I ordered a nacho chicken sub that was supposed to come with cheddar cheese sauce and something called Sub Crunch. The person taking my order didn't put either of those things on my sandwich, and didn't seem to understand when I asked for the sandwich to be made the way it's listed on the menu.
I also got a chocolate chip cookie and it was very dry and rock hard.
It had been a while since I've been to a Subway, and now I guess that was the last time I'll try it.
She was so polite and patient food was fresh and made how I ordered I was on lunch so it didn’t take long in the line at all
They have employess who dont speak nor understand english so they make a simple order hard. They will serve you rotten veggies. I woldnt suggest this location.
The closed way before 9:00pm.
Restaurant was clean and menu was normal. However, the only fountain drink available was root beer forcing you to either drink root beer or buy a bottled drink. There was no sign to alert patrons and no discount given for purchasing a bottled drink. Otherwise normal.
The bread was stale… like as if it was days old and the number is disconnected.
Absolutely the worst service imaginable !!!!! I would never go to this Subway ever again !!!!! The employees were so unbelievably unpleasant. They seemed put out making 2 simple sandwiches. One wouldn’t rather label than assist in our order. I was so annoyed with the lack of customer service that I walked out; might I mention we were the only customers there. Now I know why !!!! Do Better !!!
Atmosphere: 1
Food: 1
Service: 1
The service was horrible. The guy making the sandwiches was not very sanitary. Drink machine did not work. No ice, the attitude was not of concern for the customer. We were rushed. I will never eat there again. Just pay attention. Not recommended
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible experience, won’t be coming here again. I came in to order two sandwiches in a hurry and I got to experience some of the worst service that set me back on my lunch break. This middle aged Hispanic male who claims he’s the manager with no name tag refused to do right by my order. He never asked me if I wanted my tuna sandwich toasted and when I told him that I only wanted the bread and cheese toasted he told me he couldn’t do that because the tuna was already on the bread and he couldn’t get another bread. We went back and fourth for over 5 minutes until he decided to call his lead and after no response, he finally decided to make the sandwich the way I wanted. The worst part is that he refused the fact that he was in the wrong. Even though he never asked us he refused to do right and even got passive aggressive with my mother. Just completely unacceptable. I’m disgusted of how low service has fallen. What happened?
Food: 2
Service: 1
My son just slipped and fell as soon as he walked into this store bcuz of how slippery the floor was. There was NO sign or any warning of the floor being unsafe to walk on. My son has a few injuries that I will be reporting and watching closely to see if they worsen. The two employees act as if they can't see how bad the floor is and completely unconcerned about my son's welfare from falling at their negligence.
Kid-friendliness: NOT AT ALL KID FRIENDLY
Atmosphere: 1
Food: 2
Service: 1
Hands down one of the worst Subways I’ve every been to. I walked in and no one even said anything. I was the only customer there and they were doing nothing. In fact there was a lady that walked straight to the back as soon as I opened the door. She was on the phone and taking things out of the oven without gloves. Then one of them finally came out and still barely spoke. I asked for spinach on my sandwich and it was the first time I’ve ever experienced someone sprinkling spinach. She literally put like 4 leaves on my sandwich. I should have just walked out then. The bread was undercooked and the cookies were overcooked. It’s been a while since I’ve gone to Subway so idk if it’s just this location or Subway all together but I will definitely not be returning.
Atmosphere: 1
Food: 1
Service: 1
Bad service made us feel uncomfortable. I've never been to a Subway like this. Change your staff.
Food: 5
The lady behind the counter was picking up all of the meat and vegetables with her hands. No gloves at all- unsanitary seems like that ought to be a public health report. And when I asked her, why was she doing that and why didn't she have gloves? She looked at me as if what's the big deal? I'm like, ma'am. You don't have gloves on that is unsanitary. No action . Do not eat at this Subway. It is disgusting. I turned away and left and have not been back since I work right across the street in the medical plaza near Methodist
Atmosphere: 1
Food: 1
Service: 1
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