Very bad service, if you have time to go to a different location, you should.
Service: 1
Jenny Moize
I got a 12 inch meatball and it was just fine.
Atmosphere: 3
Food: 3
Service: 5
kelly mueller
My 19 yr old went in to get us subs for lunch since I can’t.. the lady was rude and was carrying on a personal conversation on her ear piece. She kept pointing to stuff and not paying attention. She didn’t even cut the sandwiches in half. Mine was missing items. And when asked for cookies rolled her eyes. The kind lady behind my daughter looked at my kid and told her she was sorry for how this lady was treating her. U need different help.
Atmosphere: 3
Food: 3
Service: 1
Alison Butler NCL
The atmosphere was very calm and quiet. The store was extremely clean and Alex was very kind and made sure our meal was excellent. Would definitely come back to the subway any day best I’ve had in a long time.
Atmosphere: 5
Food: 5
Service: 5
David Armstrong
I'm a daily customer/ or was a daily customer the owner came in the store and told me to leave I was affecting his customers and I don't see how ,, it's odd to me ,,, why is it that you can sign up, and go over seas to fight for everyone here and their FREEDOM ,,, and go threw absolutely hell,,, attend your best of friends funerals who gave all in combat ,, for this country and all that are in it ,, just to come home and be told to leave,, because I'm affecting the customers ,,, SHAME ,,,!!; IV AFFECTED NO ONE ,, IF ANYTHING,,, PEOPLE LIKE THE OWNER OF THIS SUBWAY ,,, HAVE AFFECTED ME,, GOD BLESS YOU ALL,,, PROUD TO BE AMERICAN ,
Jamel Branch
The customer service sucks, the guy Alex was there by alone and was very rude, I would never spend another dime at subway again. Horrible experience. I asked for extra meat on the nachos, and Alex told me that I could not buy extra meat. Then he proceded to talk in Spanish to me , I had no idea what he said, and got mad and threw his hand up like he wanted me to leave. So I did, I left without buying anything. I would never go to that location again off the Katy freeway in front of the main event. Horrible customer service.
Service: 1
Angel Petit
Your top quality staff!!! The unique service. Mr. Alexander very attentive. congratulations 🎉🎉
Atmosphere: 5
Food: 5
Service: 5
Tiffany Scarlett
Cesar does a great job !!!
Atmosphere: 5
Food: 5
Service: 5
Kenesha A
This is my third time trying to write this review out and the screen keeps refreshing, which is irritating me even more. I went to this location today around 7:30 PM to pick up a curbside order that I placed on their mobile app when I got to the store. I received the notification that said my sandwich was ready and that a worker would be out momentarily to bring me my food. I sat outside 10 minutes before deciding to get out because there were no workers inside of the window and my sandwich was not ready when I went into the store. I sat there for about five minutes. I yelled out hello a few times, even went on the side of the building and knocked on the employee door to try and gain assistance and to no avail that I get an answer from anyone There were additional customers that came in the store trying to place an order. They didn’t receive any assistance either so they ended up leaving. I decided to call 911 because I wanted to make sure that everything was OK at this location. The door was open. The open sign was on. I was able to walk into their facility with no issues yet, there are no workers Come to find out after being there for about 30 minutes. I my daughter ended up spotting a worker outside sitting in her car the worker did not speak any English so she came up, trying to talk to me, but didn’t speak any English. I did not have a sandwich. I did not have my money and there were no workers in the store to be able to help me at 8:13. Another car pulls up and it’s a manager from a different subway location. The manager comes in and apologizes to me and I asked her for my money back. I asked her what was going on. I’ve never experienced anything like this to any SUBWAY® ever in my life. She proceeded to say that the worker that was sitting outside watching me in the store the entire time she said that the lady was threatened by a previous customer and feared for her life so she decided to sit outside And just sit in her car now I would I’m having trouble understanding and if if you’re scared there should be some sort of protocol to at least put a sign on the door. Turn the lights off turn a sign off lock the front door possibly go out the back and wait in your car you’re afraid for your safety but no the door was left open. The open sign was on, and I sat in a store 30 minutes without my food without my money back or any kind of assistance from anyone I tried calling the store location for the phone to continue to just disconnect. It did not ring not one time once the manager got there she told me that I would receive a refund, but it would take a few days in order for me to get that back. I really feel like the protocols or procedures at this location. Should be changed if you’re going to have associates working at this location we should at least have someone there that is bilingual or speaks more than one language that’s most likely What caused an issue with previous customers. There’s no one there that speaks any kind of English now I apologize and I feel bad for this person being threatened, but this was a very terrible experience for me tonight. I also utilize points for an order that I never received. I didn’t even want them to make my food anymore at that point. I just wanted my money back. I wanted to write this review to share this with anyone else who may have experienced anything similar but Subway this is not acceptable. You all need to review your policies and make a change. This was not a great experience for myself.
Atmosphere: 1
Food: 1
Service: 1
Tammy
It was awesome food I enjoyed it and the employee ceasar was an awesome employee and was very kind and very generous to me as a customer. I would come back here again to eat more food.
Set 30 minutes to get and they find a way to charge you $14 each for 2 subways
Atmosphere: 1
Food: 2
Service: 2
Nicholas Cannella
Subway continues to blow me away with how little they care about their customer experience. They had a technical difficulty with their KPS system tendering my order (no worries not their fault, I’ve worked in quick service it happens) but the girl sat there waiting for her boss to pick up the phone and then FaceTimes for 20+ minutes and complaining Spanish while I’m standing there waiting.
I feel like this is my average experience at any given Subway lol.
Atmosphere: 1
Food: 3
Service: 1
Jessica Olivarez
Cesar was so very helpful and nice!!! He definitely brightened up my day !
Atmosphere: 5
Service: 5
Alexander
Excellent food and friendly and good service, I congratulate you, I would continue going, I congratulate you.
Atmosphere: 5
Food: 5
Service: 5
Dawn Kamalvand
I stopped by this Subway to get something light for my mom who was admitted to the hospital nearby last night. The staff were very nice and friendly. There was a lady whose name I don’t know, she carefully wrapped the order and I asked her to write the initials of the sandwiches. When I got to the hospital and opened them, I noticed she’d written “get well soon” underneath the initials! It brought tears to my eyes. Her gesture of kindness just made my long day. THANK YOU from the bottom of my heart!
Very bad service, if you have time to go to a different location, you should.
Service: 1
I got a 12 inch meatball and it was just fine.
Atmosphere: 3
Food: 3
Service: 5
My 19 yr old went in to get us subs for lunch since I can’t.. the lady was rude and was carrying on a personal conversation on her ear piece. She kept pointing to stuff and not paying attention. She didn’t even cut the sandwiches in half. Mine was missing items. And when asked for cookies rolled her eyes. The kind lady behind my daughter looked at my kid and told her she was sorry for how this lady was treating her. U need different help.
Atmosphere: 3
Food: 3
Service: 1
The atmosphere was very calm and quiet. The store was extremely clean and Alex was very kind and made sure our meal was excellent. Would definitely come back to the subway any day best I’ve had in a long time.
Atmosphere: 5
Food: 5
Service: 5
I'm a daily customer/ or was a daily customer the owner came in the store and told me to leave I was affecting his customers and I don't see how ,, it's odd to me ,,, why is it that you can sign up, and go over seas to fight for everyone here and their FREEDOM ,,, and go threw absolutely hell,,, attend your best of friends funerals who gave all in combat ,, for this country and all that are in it ,, just to come home and be told to leave,, because I'm affecting the customers ,,, SHAME ,,,!!; IV AFFECTED NO ONE ,, IF ANYTHING,,, PEOPLE LIKE THE OWNER OF THIS SUBWAY ,,, HAVE AFFECTED ME,, GOD BLESS YOU ALL,,, PROUD TO BE AMERICAN ,
The customer service sucks, the guy Alex was there by alone and was very rude, I would never spend another dime at subway again. Horrible experience. I asked for extra meat on the nachos, and Alex told me that I could not buy extra meat. Then he proceded to talk in Spanish to me , I had no idea what he said, and got mad and threw his hand up like he wanted me to leave. So I did, I left without buying anything. I would never go to that location again off the Katy freeway in front of the main event. Horrible customer service.
Service: 1
Your top quality staff!!! The unique service. Mr. Alexander very attentive. congratulations 🎉🎉
Atmosphere: 5
Food: 5
Service: 5
Cesar does a great job !!!
Atmosphere: 5
Food: 5
Service: 5
This is my third time trying to write this review out and the screen keeps refreshing, which is irritating me even more. I went to this location today around 7:30 PM to pick up a curbside order that I placed on their mobile app when I got to the store. I received the notification that said my sandwich was ready and that a worker would be out momentarily to bring me my food. I sat outside 10 minutes before deciding to get out because there were no workers inside of the window and my sandwich was not ready when I went into the store. I sat there for about five minutes. I yelled out hello a few times, even went on the side of the building and knocked on the employee door to try and gain assistance and to no avail that I get an answer from anyone There were additional customers that came in the store trying to place an order. They didn’t receive any assistance either so they ended up leaving. I decided to call 911 because I wanted to make sure that everything was OK at this location. The door was open. The open sign was on. I was able to walk into their facility with no issues yet, there are no workers Come to find out after being there for about 30 minutes. I my daughter ended up spotting a worker outside sitting in her car the worker did not speak any English so she came up, trying to talk to me, but didn’t speak any English. I did not have a sandwich. I did not have my money and there were no workers in the store to be able to help me at 8:13. Another car pulls up and it’s a manager from a different subway location. The manager comes in and apologizes to me and I asked her for my money back. I asked her what was going on. I’ve never experienced anything like this to any SUBWAY® ever in my life. She proceeded to say that the worker that was sitting outside watching me in the store the entire time she said that the lady was threatened by a previous customer and feared for her life so she decided to sit outside And just sit in her car now I would I’m having trouble understanding and if if you’re scared there should be some sort of protocol to at least put a sign on the door. Turn the lights off turn a sign off lock the front door possibly go out the back and wait in your car you’re afraid for your safety but no the door was left open. The open sign was on, and I sat in a store 30 minutes without my food without my money back or any kind of assistance from anyone I tried calling the store location for the phone to continue to just disconnect. It did not ring not one time once the manager got there she told me that I would receive a refund, but it would take a few days in order for me to get that back. I really feel like the protocols or procedures at this location. Should be changed if you’re going to have associates working at this location we should at least have someone there that is bilingual or speaks more than one language that’s most likely What caused an issue with previous customers. There’s no one there that speaks any kind of English now I apologize and I feel bad for this person being threatened, but this was a very terrible experience for me tonight. I also utilize points for an order that I never received. I didn’t even want them to make my food anymore at that point. I just wanted my money back. I wanted to write this review to share this with anyone else who may have experienced anything similar but Subway this is not acceptable. You all need to review your policies and make a change. This was not a great experience for myself.
Atmosphere: 1
Food: 1
Service: 1
It was awesome food I enjoyed it and the employee ceasar was an awesome employee and was very kind and very generous to me as a customer. I would come back here again to eat more food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Set 30 minutes to get and they find a way to charge you $14 each for 2 subways
Atmosphere: 1
Food: 2
Service: 2
Subway continues to blow me away with how little they care about their customer experience. They had a technical difficulty with their KPS system tendering my order (no worries not their fault, I’ve worked in quick service it happens) but the girl sat there waiting for her boss to pick up the phone and then FaceTimes for 20+ minutes and complaining Spanish while I’m standing there waiting.
I feel like this is my average experience at any given Subway lol.
Atmosphere: 1
Food: 3
Service: 1
Cesar was so very helpful and nice!!! He definitely brightened up my day !
Atmosphere: 5
Service: 5
Excellent food and friendly and good service, I congratulate you, I would continue going, I congratulate you.
Atmosphere: 5
Food: 5
Service: 5
I stopped by this Subway to get something light for my mom who was admitted to the hospital nearby last night. The staff were very nice and friendly. There was a lady whose name I don’t know, she carefully wrapped the order and I asked her to write the initials of the sandwiches. When I got to the hospital and opened them, I noticed she’d written “get well soon” underneath the initials! It brought tears to my eyes. Her gesture of kindness just made my long day. THANK YOU from the bottom of my heart!
Atmosphere: 5
Food: 5
Service: 5
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