unbelievably slow for a mobile order placed 25min prior and atmosphere is non-existent with kiosks doing everything and nobody in store
Atmosphere: 1
Food: 3
Service: 1
Zahra
Service too bad! Long wait times at night time
Aubrenee Jean Gilles
I went there last night around midnight and had the worst service I’ve ever had a Taco Bell. I don’t even think I’ll ever go to another Taco Bell again. I pulled up to the drive-through window and there was a large roach outside the window then I received my food and the tacos barely had any ground beef in them. I then drove around to ask for a replacement. The replacement looked exactly the same. I then asked for a refund, but as I’m talking to the “manager” I’m hearing someone in the background talking smack. Service was horrible, food was inedible, and I’ll never be back to this location!! Oh and I’m not done I’m going to reach corporate too Juan , you should not be the manager!!!!
Atmosphere: 1
Food: 1
Service: 1
Patty Barrera
Terrible service. We waited 30 minutes for someone to serve us, and no one came to the register. I think they have very bad service at the Taco Bell in Katy.
Atmosphere: 1
Service: 1
Mokhlesur Chowdhury
Good food... good service... nice location
Atmosphere: 5
Food: 5
Service: 5
D
Honestly, this was one of the worst Taco Bell runs I’ve had. It wasn’t even busy — I pulled up at night, expecting a smooth trip. Instead, my order was completely wrong: sloppy tacos, no mild sauce even though I asked, wrong drink, and to top it off, the girl at the window ( Cameren G was the name on the receipt at 11:40pm 08/03/25) couldn’t even give me the right change. It wasn’t a rush issue; it just felt like pure carelessness. I’m not one to complain over small mistakes, but when every part of the order is wrong and the service feels checked out, it’s frustrating. I hope this location steps it up because this kind of experience makes people not want to come back.
Atmosphere: 1
Food: 1
Service: 1
Amia Pennington
We placed a order through the Uber Eat app and when my order was delivered my food was not in there. I places the order again and they sent someone else order. I called to let them know and she responded with oh my god and hung up in my face. This is ridiculous.
Food: 1
Service: 1
Demetria Hargrove
I like this location. When ordering they use an automated assistant that takes your order and by the time you get to the window your food is ready. I would recommend double checking the screen to make sure your order is right because sometimes the automated assistant hears you incorrectly. The inside looks new and is kept clean. The food is not always hot when I pick it up, that’s why I gave 4 stars instead of 5.
Atmosphere: 5
Food: 4
Service: 5
Brandon Lopez
This location is absolutely the worst. I placed an order and waited 30 minutes just to find my order sitting by the drive through. 2 people ordered after us and got theirs before us. When i had asked where my food was they said they had no order saying the name for the order. Then they double check and said didn’t understand the name Kaleigh when it said it on the receipt they reprinted. Then they tried to tell me that the food just came out so they didn’t have to refund me when I clearly saw it was sitting at the drive through and 2 people after us got their order before us. Trying to convince customers to eat cold food and trying to convince them not to get a refund? I work in customer service and this is absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Gregory Lewis
The posted closing time is 2am! I arrived at 1:45 am in the drive thru to greeted with “Welcome to Taco Bell, we’re closed how may I help you?” Very unprofessional service from both the employee and management. I drove to Mason Rd location and received the best service and not only that was told how to express my disgruntlement….and then given a coupon for a free taco and a apology for the franchise lack of service! My advice to everyone is to drive a little bit further for better service. Now every single time, I think about it I’m coming to post a negative review until I get tired.
The new automated system for ordering at the drive through is super frustrating and takes 3 times longer than talking to a human. The kid at the window who handed us the food says that everyone complains about it. I hope they either get better AI or discontinue it.
Food: 5
Service: 1
Kathy Mendez
This is the first time I come into this place. I normally always do drive through. But let me tell you! The place was actually well maintained. From the kitchen area (yes I check for things like that. I’m that person unfortunately) to the dining area and even the restroom! Staff was really nice and helpful too! Definitely will be dining in again.
Atmosphere: 5
Food: 5
Service: 5
ALIXANGG Huseynov
This Taco Bell always delivers top-notch service. The employees are polite and efficient, and the entire place is neat and inviting. Definitely a five-star experience every time.
Atmosphere: 5
Food: 5
Service: 5
ALIXANGG
Excellent customer service and a very organized atmosphere. The staff was helpful and made the visit enjoyable from start to finish. Always a pleasure stopping by this location.
unbelievably slow for a mobile order placed 25min prior and atmosphere is non-existent with kiosks doing everything and nobody in store
Atmosphere: 1
Food: 3
Service: 1
Service too bad! Long wait times at night time
I went there last night around midnight and had the worst service I’ve ever had a Taco Bell. I don’t even think I’ll ever go to another Taco Bell again. I pulled up to the drive-through window and there was a large roach outside the window then I received my food and the tacos barely had any ground beef in them. I then drove around to ask for a replacement. The replacement looked exactly the same. I then asked for a refund, but as I’m talking to the “manager” I’m hearing someone in the background talking smack. Service was horrible, food was inedible, and I’ll never be back to this location!! Oh and I’m not done I’m going to reach corporate too Juan , you should not be the manager!!!!
Atmosphere: 1
Food: 1
Service: 1
Terrible service. We waited 30 minutes for someone to serve us, and no one came to the register. I think they have very bad service at the Taco Bell in Katy.
Atmosphere: 1
Service: 1
Good food... good service... nice location
Atmosphere: 5
Food: 5
Service: 5
Honestly, this was one of the worst Taco Bell runs I’ve had. It wasn’t even busy — I pulled up at night, expecting a smooth trip. Instead, my order was completely wrong: sloppy tacos, no mild sauce even though I asked, wrong drink, and to top it off, the girl at the window ( Cameren G was the name on the receipt at 11:40pm 08/03/25) couldn’t even give me the right change. It wasn’t a rush issue; it just felt like pure carelessness. I’m not one to complain over small mistakes, but when every part of the order is wrong and the service feels checked out, it’s frustrating. I hope this location steps it up because this kind of experience makes people not want to come back.
Atmosphere: 1
Food: 1
Service: 1
We placed a order through the Uber Eat app and when my order was delivered my food was not in there. I places the order again and they sent someone else order. I called to let them know and she responded with oh my god and hung up in my face. This is ridiculous.
Food: 1
Service: 1
I like this location. When ordering they use an automated assistant that takes your order and by the time you get to the window your food is ready. I would recommend double checking the screen to make sure your order is right because sometimes the automated assistant hears you incorrectly. The inside looks new and is kept clean. The food is not always hot when I pick it up, that’s why I gave 4 stars instead of 5.
Atmosphere: 5
Food: 4
Service: 5
This location is absolutely the worst. I placed an order and waited 30 minutes just to find my order sitting by the drive through. 2 people ordered after us and got theirs before us. When i had asked where my food was they said they had no order saying the name for the order. Then they double check and said didn’t understand the name Kaleigh when it said it on the receipt they reprinted. Then they tried to tell me that the food just came out so they didn’t have to refund me when I clearly saw it was sitting at the drive through and 2 people after us got their order before us. Trying to convince customers to eat cold food and trying to convince them not to get a refund? I work in customer service and this is absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
The posted closing time is 2am! I arrived at 1:45 am in the drive thru to greeted with “Welcome to Taco Bell, we’re closed how may I help you?” Very unprofessional service from both the employee and management. I drove to Mason Rd location and received the best service and not only that was told how to express my disgruntlement….and then given a coupon for a free taco and a apology for the franchise lack of service! My advice to everyone is to drive a little bit further for better service. Now every single time, I think about it I’m coming to post a negative review until I get tired.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Always quick and easy.
Atmosphere: 5
Food: 5
Service: 5
The new automated system for ordering at the drive through is super frustrating and takes 3 times longer than talking to a human. The kid at the window who handed us the food says that everyone complains about it. I hope they either get better AI or discontinue it.
Food: 5
Service: 1
This is the first time I come into this place. I normally always do drive through. But let me tell you! The place was actually well maintained. From the kitchen area (yes I check for things like that. I’m that person unfortunately) to the dining area and even the restroom! Staff was really nice and helpful too! Definitely will be dining in again.
Atmosphere: 5
Food: 5
Service: 5
This Taco Bell always delivers top-notch service. The employees are polite and efficient, and the entire place is neat and inviting. Definitely a five-star experience every time.
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service and a very organized atmosphere. The staff was helpful and made the visit enjoyable from start to finish. Always a pleasure stopping by this location.
Atmosphere: 5
Food: 5
Service: 5
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