Why are we charging service fee ? The gentlemen always seem to over charge me I ask for brown sugar milk tea with tapioca charges me for honey ? And tapioca? I understand the tapioca but honey ? And at the end when paying why should I add a tip if he’s already charging me for service fee ? I love the girls service because she has never pull no type of bs I’m sorry for my language but please check your employees because I will bring this up to the mall office because also the pricing on the menu please change it it’s almost 2025 and it’s the same prices but when paying it’s more ? You can get sue for this and I don’t any your business to close just because you don’t fix your menu just imagine ! Just to make it clear it’s not the white guy it’s the Hispanic boy theirs 2 of them but it’s the ones who works usually Saturday & I can’t find my receipt but I will go soon and make sure to upload a picture of my receipt because what’s he’s doing is wrong !
Namu D
They are scamming by charging more, they advertised their tea for lower price $4.95 and when you order that is when they charge more $5.95. When asked they say we need to update our pricing, really?
Janet Celaya
Very poor service the guys that were there not friendly at all , I said thank you and did not respond. Last time we go to this place.
Sebastian
Wow they have been here in Katy mills mall almost 17+ years. I remember coming here to login and use the internet?. Salute you guys
kristian perales
It's a really good mall the food is amazing service is too good and the air is great it has 8 entries so you don't have to go in 1 entry and a lot of clothes store even an arcade and Cinemark in there it's a really good mall y'all should go there
Atmosphere: 5
Food: 5
Service: 5
Big Papa
Been going here years yall ! It always hits the Spot fur sure babbyyyy !!! ::))
Atmosphere: 4
Food: 4
Service: 5
Pleiades Talukder
I love this place so much in the Katy Mills mall it is probably hands-down. My favorite place in there. I give it a five star review because they have been consistent with the drinks ever since I was in middle school. I’m so glad they’re still in business and I consistently want people to go to the mall only to try this location. It’s for dates, with your family, hanging out with friends, or even hanging out by yourself. As always, always much love from Houston and the universe.
Vegetarian options: so many good drinks that are vegetarian
Dietary restrictions: good for vegetarians and diabetics as you can ask them to limit the sugar
Parking: lots of spots but have to walk a bit until you get there once you’re inside
I was extremely impressed with the customer service provided by the team. They were not only friendly but also very helpful and made sure to go above and beyond to ensure my satisfaction. I highly recommend this place to anyone looking for a refreshing and relaxing experience.
Came in with my kid 5 minutes before their posted close time at 8pm...doors were wide open and guy was sitting there on his phone typing and said "nah, we're closed"....didn't get a drink, and never will now
Service: 1
Hec Munoz
I ordered it and disappointed taste it and won't order again
Why are we charging service fee ? The gentlemen always seem to over charge me I ask for brown sugar milk tea with tapioca charges me for honey ? And tapioca? I understand the tapioca but honey ? And at the end when paying why should I add a tip if he’s already charging me for service fee ? I love the girls service because she has never pull no type of bs I’m sorry for my language but please check your employees because I will bring this up to the mall office because also the pricing on the menu please change it it’s almost 2025 and it’s the same prices but when paying it’s more ? You can get sue for this and I don’t any your business to close just because you don’t fix your menu just imagine ! Just to make it clear it’s not the white guy it’s the Hispanic boy theirs 2 of them but it’s the ones who works usually Saturday & I can’t find my receipt but I will go soon and make sure to upload a picture of my receipt because what’s he’s doing is wrong !
They are scamming by charging more, they advertised their tea for lower price $4.95 and when you order that is when they charge more $5.95. When asked they say we need to update our pricing, really?
Very poor service the guys that were there not friendly at all , I said thank you and did not respond. Last time we go to this place.
Wow they have been here in Katy mills mall almost 17+ years. I remember coming here to login and use the internet?. Salute you guys
It's a really good mall the food is amazing service is too good and the air is great it has 8 entries so you don't have to go in 1 entry and a lot of clothes store even an arcade and Cinemark in there it's a really good mall y'all should go there
Atmosphere: 5
Food: 5
Service: 5
Been going here years yall ! It always hits the Spot fur sure babbyyyy !!! ::))
Atmosphere: 4
Food: 4
Service: 5
I love this place so much in the Katy Mills mall it is probably hands-down. My favorite place in there. I give it a five star review because they have been consistent with the drinks ever since I was in middle school. I’m so glad they’re still in business and I consistently want people to go to the mall only to try this location. It’s for dates, with your family, hanging out with friends, or even hanging out by yourself. As always, always much love from Houston and the universe.
Vegetarian options: so many good drinks that are vegetarian
Dietary restrictions: good for vegetarians and diabetics as you can ask them to limit the sugar
Parking: lots of spots but have to walk a bit until you get there once you’re inside
Kid-friendliness: great for kids
Wheelchair accessibility: good access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Smoothie, Orange Slurpy, Lychee Smoothie, Lychee Slurpee, Red Bean Smoothie, Coconut Taro Smoothie, Taro Smoothie, Strawberry Slurpee, Mango Slurpee, Avocado Smoothie, Mango Pineapple Smoothie, Chocolate Smoothie, Cantaloupe Smoothie, Almond Cream Tea w Tapioca, Frozen Cappuccino Tapioca, Pineapple Slurpee, Taro Cream Tea w Tapioca, Cream Tea Tapioca, Coconut Cream Tea w Tapioca, Mango Strawberry Smoothie
I was extremely impressed with the customer service provided by the team. They were not only friendly but also very helpful and made sure to go above and beyond to ensure my satisfaction. I highly recommend this place to anyone looking for a refreshing and relaxing experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taro Smoothie, Avocado Smoothie, Mango Pineapple Smoothie, Frozen Cappuccino Tapioca
Came in with my kid 5 minutes before their posted close time at 8pm...doors were wide open and guy was sitting there on his phone typing and said "nah, we're closed"....didn't get a drink, and never will now
Service: 1
I ordered it and disappointed taste it and won't order again
Food: 1
Service: 5
Restaurantji Recommends
Alex was kind, courteous and quick to take care of my order.
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Excellent service and amazing drinks, love to go this place !
Dietary restrictions: Sugar free n gluten free option
Kid-friendliness: More kid friendly staff
Atmosphere: 5
Food: 5
Service: 5
I got a fly in my drink and literally took it out of my mouth. So nasty. You got to be more clean while storing
Atmosphere: 3
Food: 1
Service: 5
Excellent service and amazing drinks, love to go this place !
Kid-friendliness: More kid friendly staff
Dietary restrictions: Sugar free n gluten free option
Atmosphere: 5
Food: 5
Service: 5
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