Tropical Smoothie Cafe

25785 Katy Fwy Suite 100, Katy
(832) 437-9940

Recent Reviews

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Alejandra Duarte

Love this place!

Sara Hillmon

I wish I could give 0 stars. The customer Service through the drive through was terrible. The lady was very passive aggressive when asked for clarification. I would rather drive further than to return to this tropical smoothie

Atmosphere: 5

Jack Levine

When I was there

Atmosphere: 3

Service: 2

Jay Martinez

I'm sorry but no I've been to other locations and this by far is not it . I got the corn and it smelt spoiled . The quesadilla was filled with just tomato. I'm not sure what happened but this was a disappointment .

Kimberly Paniagua

I love Tropical Smoothie Cafe in general, but this experience stood out to me. The lady that served me- her name was Kammi- was absolutely incredible! She greeted me when I walked in, handed my meal quickly, & chatted with me until I left! She was very intentional & kind & is one of the reasons I will be returning! I know that when I visit this TSC, I will get great food + customer service because they treat you like family!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Wrap

Dani H

I typically don’t eat at places with sketchy reviews or with a less than 4.5 star rating but this tropical cafe used to be ok. I think it’s the last time I stop at this one. The guy at the register and making smoothies was not rude but running the drive way, orders to go I can see there’s no time to serve every customer in time. I’m ok with that. Same with the cook. However, the sandwich was very poorly made. Old lettuce, no tomatoes and literally two slices of turkey. I typically just accept my faith, but I decided to say something. I just mentioned it was missing tomatoes at first but after a few minutes and still no tomatoes in sight and my sandwich getting cold because fan is at full blast, I asked again about the tomatoes. I mentioned also about how our sandwiches looked poorly made. The cook didn’t even showed her face no apology no sandwich remade just threw two pieces of tomatoes in my sandwich. The smoothie also lacked flavor and this was before I could have possibly upset them for saying something. I’m not confrontational, I sat there ate some of my sandwich, my daughter ate hers she’s little and doesn’t know.

Atmosphere: 1

Food: 1

Service: 1

Jennifer Hirsh

I placed an online order for three acai bowls, and unfortunately, they were all watery. The fruit and granola had settled at the bottom of each bowl. I have ordered from your establishment multiple times previously, and the quality has consistently been excellent; however, today's experience was a significant disappointment. I kindly request that you instruct your team to store acai bowls in the freezer until they are picked up. Thank you.

Atmosphere: 2

Food: 2

Service: 2

M- T-

Yum had the banana chia smoothie and the island green and both were delicious!

Atmosphere: 5

Food: 5

Service: 4

Bianca Hooper

The health department needs to come to this store. I witnessed the worker going outside to the dumpster and then coming bank inside holding dirty shoes in his hands and he never washed his hands. He went straight to the register to ring up
Another customer and begin making a smoothie with dumpster hands. I’ll never get a smoothie here again.

Atmosphere: 1

Food: 1

Service: 1

Robert Mullins

My patience has run thin at this location. Save your life, no seriously , and avoid this location! You will be food poison sick or unhappy with the service and for getting wrong food and so on! Look at the moldy banana. Definitely reporting to health dept! Never this location again!

Atmosphere: 1

Food: 1

Service: 1

Nayelisse 10

Customer service is terrible

Rocio Garcia

Awful customer service 3 employees there no one said hi no one offered to take my order I was looking around to see who will help or take my horses until I approached the register to pay for an açaí $12 never again only cause my 9 year old was craving one bit don’t waist your money here

Atmosphere: 1

Food: 1

Service: 1

Jason Lawrence

It went through the drive through, excellent customer service service, fair pricing, highly recommended for everyone

Atmosphere: 5

Food: 5

Service: 5

Charbel Nasr

How come do you run out of acai bowls at 7 pm!!!! Fantastic!!!

Sumobaby

Good smoothie recommendation. Açaí boost something berry. The girl knew what I wanted. Sweet but not too sweet and tangy. Did a drive thru.

Food: 5

Service: 5

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