Tropical Smoothie Cafe

I was there on Sep 26 in the morning and the attention is incredible! The smoothie was great, I went to another location but they put a lot of water on it but here it was perfect!
Good place and good music!

Atmosphere: 5

Food: 5

Service: 5

This place is very good. Love the Açaí bowl

Atmosphere: 5

Food: 5

Service: 5

Consider going to any other location except this one. The staff is highly unprofessional and view the customers as an inconvenience.

Atmosphere: 1

Food: 1

Service: 1

My boyfriend and I just went through the drive thru ordered two wraps, and two smoothies and the sides we asked for were a banana and chips. The sides we got were a banana and a apple and the apple is absolutely disgusting and won't be eaten (pictures below). The wrap didnt taste that well either something very off with it. The smoothie was the most decent thing. She made us repeat the order twice we even turned off the car to see if thats why she couldn't hear us and mind you this TX summer heat creeps in fast with the car off, so a bit miserable. Great Customer service doesn't exist at this location and ive been here several times seems it gets worse with each visit. The girl who served us this time was Adrianna S. As printed on the smoothie sticker. Very unprofessional service. Just letting everyone know Clay rd tropical is way better food wise and service wise compared to this one at katy fwy. Im done giving this location chances and will not be coming back.

Atmosphere: 2

Food: 2

Service: 1

I got the Açaí bowl and was not impressed. More granola than anything.

One time visit is enough for me. I placed a relatively simple order while on the road heading to this location. It should have been ready by the time I got there (was about 11 minutes away). When I got there it was like the girls had no idea I had food with my order. Their blenders didn’t seem to be blending smoothies properly. Chunks of banana in my son’s smoothie. Lastly, I had ordered a bottle of water. After searching for a few minutes they finally said they didn’t have any more bottles of water, and instead offered me a cup of ice water. Problem is, they didn’t even offer me a refund for the bottle of water I paid for… Don’t trust this location. Will go to a different one next time.

Overpriced sugar water.

I work near this location and frequented it about 3 times a week, at minimum. At first, the food and service was good, but quickly declined. I normally order a Chia bowl and a PB Crunch flatbread. The last several times I’ve gone, the flatbread is terribly overcooked and dry, and the last time it was hard a rock. I’ve complained about the flatbread several times, to no avail. The last couple of Chia Bowls I’ve gotten have had an extremely weird aftertaste and one of them actually tasted bad, so I had to throw the entire thing away. Went there with the receipts and even a video of the rock hard flatbread and the manager on duty did absolutely nothing about it. Just said “Ok” and gave me the total for the order I was picking up. I not only left feedback at that location, but at the Clay location as well. I also did the feedback on the receipt, with no one reaching out to assist. The Clay location’s manager has been helpful and friendly. I left my name and number there to be sent to upper management and still have not received a call back to address any of these concerns. I’ve spent a lot of money at Tropical, but until someone reaches out to address these concerns, they have lost my business.

I bought a cookie for only one dollar for 79 cents, it was so calm and the employee Yasmine was so nice and kind.

We were waiting for our phones at Verizon and I was getting a little hungry so I walked next-door and ordered a pesto sandwich light pesto. The young lady behind the counter was not very engaging when I got my sandwich and I walked next-door to Verizon. I opened it up and it was completely doused and pesto sauce. I walked back over and on principle I asked for a refund but at this point I just didn’t want the sandwich. The young lady had no idea how to process a refund on my credit card nor could she give me a gift card? Not that I would’ve used it but again this is when principal the kitchen guy came out and said he could remake it and I just told him I really don’t want it. I was given the manager‘s number I haven’t called yet and I don’t know that I’ll have time to but this was a very depressing store very depressing food and very depressing atmosphere. The young lady informed us the reason it was taking so long was because I got slammed with online orders I understand the online orders can take precedence but when you have customers waiting in the store it’s a little infuriating to hear that people online are getting jumped before people who are waiting patiently in the store. You guys really need to make some changes, I wish you luck, but we will never be back. I understand that young folks in the Customer service industry are still learning, but this young lady was just flat and completely disconnected from even engaging with The customers I felt also like I was an inconvenience and a disease while I was standing there. I know it’s hard to get good labour these days, but what an Awful experience For two smoothies and a sandwich, doused in pesto for almost $30

The employees are respectful, but my smoothie tastes watery. ?

Update: I went in there and told them it tastes watery. The young man working this shift is so sweet. ? he fixed it for me and it tastes a lot better. Now I feel bad for leaving my bad review. ?but I wish this location had the edible straws. It’s quiet in this tropical smoothie and the employees are quiet but they’re still kind and courteous.

Always love eating here! Staff here was very nice too, my smoothie was out of an ingredient and she waited until I got to the store to inform me and ask what I wanted for a substitution. What she recommended ended up being delicious! Will be coming back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Flatbread

Best smoothies ever! Very friendly staff

Atmosphere: 5

Food: 5

Service: 5

25 min at the drive thru for a smoothie, Sad!

Atmosphere: 1

Food: 1

Service: 1

Arneth was sweet and helpful.

Atmosphere: 5

Food: 5

Service: 5