Wendy's
1484 Katy Fort Bend Rd, Katy
(281) 994-7195
Recent Reviews
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On 8-27-2025 around 11: 25am I went to Wendy's for lunch. I walked in and waited for someone to help me. The manager and the employee saw me waiting but did not acknowledge me. After waiting for over 5 minutes for someone to take my order I asked is anybody working so they can take my order and they just looked at me and ignored me. I will not be returning to that particular Wendy's again.
Atmosphere: 1
Food: 1
Service: 1
Food was cold, I ordered a burger, fries were fairly hot..
Atmosphere: 4
Food: 1
Service: 4
Whoever the manager is, the lady with the blonde dreads is always always in a nasty mood. I live right across the Street so usually go there but what I’ve noticed is that every single young employee that works with her is so nervous and intimidated even when they try to be so friendly with the people, but she’s right behind them like a hawk And she never smiled. Give your food to you like she’s taissing it out on the street ,if you really want to improve this location, I suggest that you change this manager or better yet I probably need to inform corporate because this place has been there for a while. There’s no need for that kind of service. If you really hate your job and this is the manager reading this improve your attitude. You work in customer service. I am in the medical field and I work with customers all the time customer service is key.
Atmosphere: 1
Food: 4
Service: 1
I went through the drive thru between 8-8:45 AM on 8/21/2025 ordering two orders of the 2 for $3 breakfast options. By the way wasn't given a receipt so I don't know my order number. I ordered a sausage biscuit and seasoned potatoes and a sausage with cheese English muffin and seasoned potatoes. I was given an English muffin with egg and cheese, this is a problem as I am allergic to egg. I bought this for myself and a coworker, don't have the time this morning to run back so I tried to call let them know the mess up and ask for either a refund or replacement I could pick up at another time, but they didn't answer the phone. I have been here multiple times in the morning at this hour and it has never been busy, this morning was no different. No reason a single person couldn't answer the phone and no reason you should confuse sausage and egg. Be more responsible! FOOD ALLERGIES EXIST! Lazy and incompetent! Can't get an order right or answer a phone, customer service doesn't exist here. Now I have no breakfast and am out $3 because these people can't do a job they were hired to do.
Atmosphere: 1
Food: 1
Service: 1
Waited ten minutes for my sandwich, had to go inside to get it, and after asking if it was the right sandwich and getting attitude for asking, turns out it was the wrong sandwich.
Atmosphere: 1
Food: 2
Service: 1
You Always Cook It Fresh for me!
Atmosphere: 5
Food: 5
Service: 5
Terrible waste of time! Terrible food! Last straw when they had me waiting in line for 20mins just to say they won’t be taking anymore orders at 220pm. No explanations just rude! Made me late on my lunch with no food for the kid!
Atmosphere: 1
Food: 1
Service: 1
Do us a favor and pls go out of business. Food quality is mediocre at best and service is horrible. Bring back the old fries and get rid of this new food that is mediocre.
Atmosphere: 1
Food: 1
Service: 1
Very bad experience.
The person who seemed to be the manager yelled at me for no reason and was extremely rude.
This is not the kind of service a customer should receive.
I won’t be coming back.
Atmosphere: 1
Food: 5
Service: 1
Extremely bad service, long wait times, you're never greeted upon entry. I'm confused as to why and how you're still operating. Not to mention your sky high, small burgers.
Service: 1
Restaurantji Recommends
Staff is horrible
Atmosphere: 1
Food: 1
Service: 1
Come here if you want attitude and do not like professionalism. Food mediocre. I would drive to the one on fry and that is 10 minutes out my way.
Atmosphere: 1
Food: 3
Service: 1
food was good, service was really good. they didn't mess up my order and staff was super nice!!
Very clean
My wife found a hair in her sandwich and my sandwich was old and dry. The fries tasted old as well.
Atmosphere: 1
Food: 1
Service: 1
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