Wendy's

2201 S Mason Rd, Katy
(281) 492-7070

Recent Reviews

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Alan Jones

I’ll just add to the bad reviews for this location. Placed an online order and by the time I got there it’s still not ready and I had to wait at the forward position for about 20 more minutes. When I got home, my burger was nasty. One thin ring of onion and one thin slice of tomato each about the size of a half dollar. Shredded lettuce very wilted. Overloaded with mayo, ketchup and mustard gooped into the melted cheese. Beef patty dry and cold? It was awful. I can’t believe how bad it was - never coming back. Thank you

Atmosphere: 1

Food: 1

Service: 1

Parker Yarnall

This location is extremely understaffed. I went in today and there was 1 employee to run the drive thru AND front of house. She did a fantastic job but, SHE. NEEDS. HELP. Raising wages and promoting a better working environment invites workers. It is a well placed store, just needs help.

Noah Han

Josh delivered my food to me today. I was pretty confused on a meal deal and was expecting more than what I ordered. He explained the deal and even gave me a free coffee. He was very nice with how he explained everything and really couldn’t have asked for a better experience. Thank you to the whole team too! I bought a bunch on sandwiches for the sale they have and I know that must be a pain right now. Thanks for everything!

Atmosphere: 5

Food: 5

Service: 5

Kayla-ann

Always trash. Never freshly cooked people are always rude

Atmosphere: 1

Food: 1

Service: 1

Erica Melton

How much money is this franchise losing? The drive thru worker did not speak enough English last time I tried to order, so I gave up and left. This time they had to remake the order because he got it completely wrong. The truck behind us was a return customer because their order was wrong as well.

Atmosphere: 1

Food: 3

Service: 1

Alexandra Sarmiento

Friendly bilingual girl in the drive thru, Was very friendly and efficient

Atmosphere: 5

Food: 5

Service: 5

Diego David López Sanchez

The best Wendy’s ever, Kaiden thank you for your service 🙏🏻

Louis-Philippe Bosse

Great value for the price, predictable burger, and excellent crispy fries.

Atmosphere: 5

Food: 5

Service: 5

Roberto Del Conde

Creep was staring at us

Atmosphere: 1

Food: 5

Service: 5

Lismaira Sierraalta

Calm place, looks clean, the store is easy to access from the street and the staff is friendly.
The only thing is I ordered a biggie bag with double bacon stack and the honney bbq nuggets to carryout.
The bag was well-arranged, easy to grab an access
When I got home and saw my food, the burger didn't have the bacon at all, not even between the two meats or below the bun
They gave me nuggets spicy bbq nuggets too, when I didn't have asked for those. I cannot stand it.
Y'all are going in a good way, just pay attention to the orders and you will be better.
Staff, keep being friendly as you are :)

Atmosphere: 5

Food: 2

Service: 5

Matthew Garcia

The food is always hot at this location. The service is decent but the quality of the fast food here makes up for it

Atmosphere: 4

Food: 5

Service: 4

Kelly Salazar

Corporate needs to come to this location. I’ve been here multiple times and the time I wait in the drive thru when there’s no other customers in line or inside the establishment is ridiculous. Most of the workers are lazy, and they spend most of their time talking to each other about chisme instead of frying premade food.

The food is not that great. Sometimes they would give me a burger and the patty would still be somewhat raw! Or the bun would have a patch of mold. I understand this is just a fast food job, and the pay is little, but you can’t play with people’s health like that.

Atmosphere: 1

Food: 1

Service: 1

Kat Lango

Got most of my order wrong then when we tried to get it corrected they gave us a lot of attitude. 0/10 would not recommend this Wendy’s

Atmosphere: 1

Food: 1

Service: 1

Damian Peckenpaugh

We have visited several times and over the last year or so it's gone down hill. Visited yesterday, paid and was told to move forward. Eventually brought our food, no drinks, had to wait again for them. Then, got the food and it was terrible. The fries were cold and stale, the sandwiches were cold. This place is going down hill.

Food: 2

Service: 2

AA

They DO NOT like to work here. At the drive thru they don’t say anything and hope you drive away and look for something else (you should) in hopes that they don’t have to make your food. If they do happen to answer, expect to be waiting.

Atmosphere: 1

Food: 3

Service: 1

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