I visited this place today, when I entered the place, employees talking to each other, they made us wait 5 minutes for us to order our order. They passed in front of us and paid no attention to us. They didn't say "Welcome or Goodnight" at all. We ordered some potatoes and it took them 5 minutes to deliver. I assume that these employees on duty have already been trained in Customer Service. They should be retrained since Customer Service is important.
Atmosphere: 1
Food: 2
Service: 1
Rocio Puma
Don't go at night it's
Atmosphere: 1
Food: 4
Service: 1
Rick Brown
So we pulled up at this location mostly because we were in a hurry and there was no line, seemed like a lucky break. I did start to have my doubts when the feller who took our order seemed surprised that he had someone in the line to order. Nonetheless he bemusedly took our order and asked us to pull around. After we paid he immediately asked us to pull forward and wait, which seemed odd given we had only placed a small order (three burgers and four fries, 3 small nuggets; not exactly a Brain Shaw sized order). We weren’t too upset by this, my wife said she needed to run in and use the bathroom so the extra time was fine. We started to become mildly concerned when my wife got back from the restroom and the food still wasn’t ready, and the few vehicles that had come through the line had also been instructed to pull forward. We went inside to cancel the order at which point they handed us the food. Cool. Let’s go. This is where things really went downhill. Evidently they had the kitchen completely shut down and had to restart the whole shebang. The fries were still frozen, it was kinda like opening a box of potato flavored popsicles, which I’m afraid I can’t recommend; so if any of you were thinking of opening a potato flavored frozen dessert spot, maybe don’t do that. I had the ghost burger, the chicken paddy on it seems to have been left out since the previous day. It was a pity because I think the bones of a good sandwich were there, but I’m not fixing to go back and try again. Can’t speak for the other burgers from a personal perspective, but the phrase ‘bloody awful’ was used so probably not great. 1 star because I can’t give zero. Can’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Ace Adams
Kyle and Rafael always look out for me. Those two young men always handle their business fresh food great service and they always have a clean when I arrive.
Atmosphere: 5
Food: 5
Service: 5
J M Sample
I'm really shocked to read these bad reviews about the customer service here. I come here at least once a week And I have never received anything less than the best customer service. I came here to actually compliment how friendly they always are. I've never had an order be wrong either & the place is always clean.Keep up the great work y'all
Atmosphere: 5
Food: 5
Service: 5
BB
Whenever you walk in, the employees just look at you with disdain. As if you're inconveniencing them by showing up.They look in your general direction, then look around at each other before one of them gives up and walks slowly to the register. No hello, no smile, nothing.The Katy Mills location is a little better, but most of the other Wendy's around Cinco Ranch are like this.I gave this place one extra star since they keep their tables clean, but that's probably because nobody dines in here.The food has been made correctly whenever I order, but I'm not coming back to this location.
Atmosphere: 2
Food: 4
Service: 1
Melissa Lozano
The service was horrible , the food was hard and cold !! The cook was eating Takis while
Atmosphere: 1
Food: 1
Service: 1
Evolve_Bolt
Food: 8/10Service: 9/10Atmosphere: Chill/10Parking: Not a lot of spots, but people mostly go to Wendy's for takeout so most of the time, it's empty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Spicy Chicken Sandwich, Wendy’S Crispy and Spicy Chicken Nuggets, Wendy’S French Fries
Anjanette Mitchell
My experience here was good, the food and customer service was excellent ?
Atmosphere: 5
Food: 5
Service: 5
Quintin Gorman
Routinely closed when they should be open. They claim to close at midnight but on several times I’ve stopped by around 10:45 and they say their system is down and they’re closed.
Recommended dishes: Baconator, Wendy’S French Fries
Bria McCrory
Doesn’t open on time! Sat in the drive thru line for 15 minutes. The signage still showed lunch/dinner menu. The dining hall doesn’t open until 9:30 (doesn’t make any sense if you open at 6). At 6:25, they didn’t even turn on the drive thru order sign.
Service: 1
Tyler Petty
Usually good, but closed the inside when they should be open. I didn’t really appreciate that lack of consistency with the operation hours.
Atmosphere: 1
Service: 1
Ruben Medina
Hours clearly say open until 10 pm, but the doors are locked at 9pm.
I visited this place today, when I entered the place, employees talking to each other, they made us wait 5 minutes for us to order our order. They passed in front of us and paid no attention to us. They didn't say "Welcome or Goodnight" at all. We ordered some potatoes and it took them 5 minutes to deliver. I assume that these employees on duty have already been trained in Customer Service. They should be retrained since Customer Service is important.
Atmosphere: 1
Food: 2
Service: 1
Don't go at night it's
Atmosphere: 1
Food: 4
Service: 1
So we pulled up at this location mostly because we were in a hurry and there was no line, seemed like a lucky break. I did start to have my doubts when the feller who took our order seemed surprised that he had someone in the line to order. Nonetheless he bemusedly took our order and asked us to pull around. After we paid he immediately asked us to pull forward and wait, which seemed odd given we had only placed a small order (three burgers and four fries, 3 small nuggets; not exactly a Brain Shaw sized order). We weren’t too upset by this, my wife said she needed to run in and use the bathroom so the extra time was fine. We started to become mildly concerned when my wife got back from the restroom and the food still wasn’t ready, and the few vehicles that had come through the line had also been instructed to pull forward. We went inside to cancel the order at which point they handed us the food. Cool. Let’s go. This is where things really went downhill. Evidently they had the kitchen completely shut down and had to restart the whole shebang. The fries were still frozen, it was kinda like opening a box of potato flavored popsicles, which I’m afraid I can’t recommend; so if any of you were thinking of opening a potato flavored frozen dessert spot, maybe don’t do that. I had the ghost burger, the chicken paddy on it seems to have been left out since the previous day. It was a pity because I think the bones of a good sandwich were there, but I’m not fixing to go back and try again. Can’t speak for the other burgers from a personal perspective, but the phrase ‘bloody awful’ was used so probably not great. 1 star because I can’t give zero. Can’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Kyle and Rafael always look out for me. Those two young men always handle their business fresh food great service and they always have a clean when I arrive.
Atmosphere: 5
Food: 5
Service: 5
I'm really shocked to read these bad reviews about the customer service here. I come here at least once a week And I have never received anything less than the best customer service. I came here to actually compliment how friendly they always are. I've never had an order be wrong either & the place is always clean.Keep up the great work y'all
Atmosphere: 5
Food: 5
Service: 5
Whenever you walk in, the employees just look at you with disdain. As if you're inconveniencing them by showing up.They look in your general direction, then look around at each other before one of them gives up and walks slowly to the register. No hello, no smile, nothing.The Katy Mills location is a little better, but most of the other Wendy's around Cinco Ranch are like this.I gave this place one extra star since they keep their tables clean, but that's probably because nobody dines in here.The food has been made correctly whenever I order, but I'm not coming back to this location.
Atmosphere: 2
Food: 4
Service: 1
The service was horrible , the food was hard and cold !! The cook was eating Takis while
Atmosphere: 1
Food: 1
Service: 1
Food: 8/10Service: 9/10Atmosphere: Chill/10Parking: Not a lot of spots, but people mostly go to Wendy's for takeout so most of the time, it's empty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Spicy Chicken Sandwich, Wendy’S Crispy and Spicy Chicken Nuggets, Wendy’S French Fries
My experience here was good, the food and customer service was excellent ?
Atmosphere: 5
Food: 5
Service: 5
Routinely closed when they should be open. They claim to close at midnight but on several times I’ve stopped by around 10:45 and they say their system is down and they’re closed.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Always clean and good
Atmosphere: 5
Food: 5
Service: 5
Drive thru moves quickly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Baconator, Wendy’S French Fries
Doesn’t open on time! Sat in the drive thru line for 15 minutes. The signage still showed lunch/dinner menu. The dining hall doesn’t open until 9:30 (doesn’t make any sense if you open at 6). At 6:25, they didn’t even turn on the drive thru order sign.
Service: 1
Usually good, but closed the inside when they should be open. I didn’t really appreciate that lack of consistency with the operation hours.
Atmosphere: 1
Service: 1
Hours clearly say open until 10 pm, but the doors are locked at 9pm.