They are so rude here the customer service sucks gave me cold food
Atmosphere: 1
Food: 1
Service: 1
Mike
Delicious
Victoria McCoy
My friend and I showed up at 3pm on a Sunday. Far from closing time and on a weekend, so a busy day. Despite multiple people who were in line before us walking away with pretzels, when we reached the cash register to order, we were told they “didn’t have any pretzels.” Yes, you read that right. WETZEL’S PRETZELS told us they didn’t have any pretzels…. They had the hot dog pretzels, and some pepperoni pretzels, but no others. No pretzel sticks, no pretzel bites (despite a full shelf staring at us on the counter). I don’t know if we were just blatantly discriminated against or if the teenagers you have working didn’t feel like heating up more pretzels. Either way, as the only soft pretzel place in the mall, ON A WEEKEND, WAY before closing time, this made no sense at all. Do better WETZEL’s.
Atmosphere: 1
Food: 1
Service: 1
Daniel Nava
They taste delicious, nothing
Atmosphere: 4
Food: 5
Service: 5
Kristi Jackson
I went for a pretzel and the employee was smoking a cigarette just right outside the entrance door. Not good for those of us that can't take cigarette smoke. Also he told me I'd have to come back in about 15 mins because he was waiting for dough to rise... it was around 5:30p on a Saturday evening...
Atmosphere: 1
Food: 1
Service: 1
Roxana Stefanacudis
More than half of the pretzels were not cooked. We got to the car when we noticed and did not return as we should’
Food: 1
Diane Win
Kind staff and super fresh delicious cheese pretzel!
Ada Ayala
Coustomer service is horrible there is a Hispanic lady that was being super rude she threw the receipt at me. I been a Coustomer of this place for more than a year. I come here almost every weekend because my son likes the pizza bites from here ,unfortunately I won’t be coming back to this place ever again
Simple Jack
The location #1 by the AMC at Katy Mills. Ordered 3 things and they managed to give me 1 item inside the bag and it wasn’t even the right one, asked them if everything I ordered was inside the bag they said yes.
Kathy Moreno
This place is horrible the management is unprofessional and rude, worst location ever the staff acts like they don’t understand what you are saying I would give 0 stars
Wish I could give this location 0 stars… they overcharged us few times and last few times the pretzels were cold and very hard…avoid this one!!
Marquis Ross
Food is always cold around lunch time 2-3pm to be precise
George Cooper III
Went on 3/18 our purchase came out to 9.72 total and I noticed after the fact that there was an additional 1.50 charge on my card. 1.50 is not much but if they are doing this to everybody then they are stealing not just from me but everyone else. Not sure if it is company policy or if the little girl that took my order is doing it and then cashing out at the end of her shift. Not GOOD BEWARE
Poem Maestro
the pretzels are amazing it’s a little pricey but it’s great.The employees are beyond amazing so friendly and helpful.the guy who loves bass’s is so awesome.
They are so rude here the customer service sucks gave me cold food
Atmosphere: 1
Food: 1
Service: 1
Delicious
My friend and I showed up at 3pm on a Sunday. Far from closing time and on a weekend, so a busy day. Despite multiple people who were in line before us walking away with pretzels, when we reached the cash register to order, we were told they “didn’t have any pretzels.” Yes, you read that right. WETZEL’S PRETZELS told us they didn’t have any pretzels…. They had the hot dog pretzels, and some pepperoni pretzels, but no others. No pretzel sticks, no pretzel bites (despite a full shelf staring at us on the counter). I don’t know if we were just blatantly discriminated against or if the teenagers you have working didn’t feel like heating up more pretzels. Either way, as the only soft pretzel place in the mall, ON A WEEKEND, WAY before closing time, this made no sense at all. Do better WETZEL’s.
Atmosphere: 1
Food: 1
Service: 1
They taste delicious, nothing
Atmosphere: 4
Food: 5
Service: 5
I went for a pretzel and the employee was smoking a cigarette just right outside the entrance door. Not good for those of us that can't take cigarette smoke. Also he told me I'd have to come back in about 15 mins because he was waiting for dough to rise... it was around 5:30p on a Saturday evening...
Atmosphere: 1
Food: 1
Service: 1
More than half of the pretzels were not cooked. We got to the car when we noticed and did not return as we should’
Food: 1
Kind staff and super fresh delicious cheese pretzel!
Coustomer service is horrible there is a Hispanic lady that was being super rude she threw the receipt at me. I been a Coustomer of this place for more than a year. I come here almost every weekend because my son likes the pizza bites from here ,unfortunately I won’t be coming back to this place ever again
The location #1 by the AMC at Katy Mills. Ordered 3 things and they managed to give me 1 item inside the bag and it wasn’t even the right one, asked them if everything I ordered was inside the bag they said yes.
This place is horrible the management is unprofessional and rude, worst location ever the staff acts like they don’t understand what you are saying I would give 0 stars
Restaurantji Recommends
The best pretzels
Wish I could give this location 0 stars… they overcharged us few times and last few times the pretzels were cold and very hard…avoid this one!!
Food is always cold around lunch time 2-3pm to be precise
Went on 3/18 our purchase came out to 9.72 total and I noticed after the fact that there was an additional 1.50 charge on my card. 1.50 is not much but if they are doing this to everybody then they are stealing not just from me but everyone else. Not sure if it is company policy or if the little girl that took my order is doing it and then cashing out at the end of her shift. Not GOOD BEWARE
the pretzels are amazing it’s a little pricey but it’s great.The employees are beyond amazing so friendly and helpful.the guy who loves bass’s is so awesome.