I usually refrain from leaving bad reviews untill someone truly has earned it thoroughly. I stood at the register for more than 5 minutes with nobody ahead or behind me. There were about 5 people working behind the counter n kitchen up n down.
Almost everybody saw me waiting for them to attend me but nobody even bothered to say hi or they would be with me shortly.
5 long minutes after a gentleman showed up, again no greetings, took the order in the coldest manner possible.
Much to dismay, lo n behold, the order was messed up as they paid no attention to instruction as which cheese I wanted.
Had to wait again for them to attend me n fix the order.
Horrible place and lazy people with notion customer service, not the mention floor was covered with used napkins n sleeves of straws n stains of food.
Horrendous, horrendous and horrendous experience.
Atmosphere: 1
Food: 1
Service: 1
Jp Lm
Food was great the employees were very nice clean restaurant and food was very fresh
As always
Atmosphere: 5
Food: 5
Service: 5
Josh Bailey
The wait time at this restaurant is ridiculous. With only 6 cars in the drive through we had to wait about 25 minutes to get our food. In addition to that, two of our four burgers were missing cheese and the tea barely had any ice in it. Quite possibly the worst experience I've ever had in a whataburger.
Atmosphere: 3
Food: 1
Service: 1
asaph flores
Good whataburger would recommend
Atmosphere: 5
Food: 5
Service: 5
Sharon
I tend to come here when I'm in the area and i'm always having a good time. Service is good and the food is fresh. Last time I went, one cashier, Jabe, was very helpful and had a ton of recommendations ready depending on what type of flavor you're in the mood for. She definitely needs a raise.
Atmosphere: 5
Food: 5
Service: 5
Julliet Prasad
Whataburger truly surprised me. Not many fast-food chains carry Strawberry Fanta, which happens to be my favorite, and their strawberry shake is very good.
That said, the main reason I’m writing this review is for the staff, the cleanliness of the store, and the excellent service. I was greeted with friendly faces, my order was completed in a timely manner, and they’re generous with sauces. Everyone was welcoming and pleasant, and it’s clear the team knows what they’re doing. Customer service and excellence clearly matter here, and I really appreciate that.
Overall, excellent service. Keep up the great work, team.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Sarai Singh
Great experience at Whataburger! The food was fresh and delicious, and the service was excellent. Esther was especially friendly and helpful, making the visit even better. I’ll definitely be back!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Whataburger Box, French Fries
Rebecca Almirol
My go to whataburger spot! The staff is super friendly, clean bathrooms and my order is always correct!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Antonio Flores
This Whataburger location in Katy, Tx by Pin Oak is awesome at what they do. My order is always on point, the staff does a fantastic job. I love the cleanliness of the restaurant and the food quality is always great!
This whataburger is amazing! Always great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Savanna DeLeon
Staff is so respectful!! Gets my food out quickly and it’s always fresh !
Atmosphere: 5
Food: 5
Service: 5
David O'Neal
I've been coming to this location for years. There's rarely a time that I'm not greeted and treated like I'm some important figure walking in this place. Anna, Zohra, and Monica are always helpful. They get the order correct and out in a timely manner and are always genuine and kind. If there's any problem (rarely at this location) it gets handled quickly and without issue. I've been to a lot of Whataburger locations and this by far is always my go to. Those three ladies should be considered true treasures to this company.
Atmosphere: 5
Food: 5
Service: 5
Ana rivera
Always fast and friendly people working there
Atmosphere: 5
Food: 5
Service: 5
J Flo
This place has the best service. The staff is so freaking friendly and its clean and fast the food is always hot ASK FOR ESTHER WHEN YOU GO THERE SHE IS SO NICE AND FRIENDLY AND SUPER FAST THIS IS THE BEST WHATABURGER IVE EVER BEEN TO
I usually refrain from leaving bad reviews untill someone truly has earned it thoroughly.
I stood at the register for more than 5 minutes with nobody ahead or behind me.
There were about 5 people working behind the counter n kitchen up n down.
Almost everybody saw me waiting for them to attend me but nobody even bothered to say hi or they would be with me shortly.
5 long minutes after a gentleman showed up, again no greetings, took the order in the coldest manner possible.
Much to dismay, lo n behold, the order was messed up as they paid no attention to instruction as which cheese I wanted.
Had to wait again for them to attend me n fix the order.
Horrible place and lazy people with notion customer service, not the mention floor was covered with used napkins n sleeves of straws n stains of food.
Horrendous, horrendous and horrendous experience.
Atmosphere: 1
Food: 1
Service: 1
Food was great the employees were very nice clean restaurant and food was very fresh
As always
Atmosphere: 5
Food: 5
Service: 5
The wait time at this restaurant is ridiculous. With only 6 cars in the drive through we had to wait about 25 minutes to get our food. In addition to that, two of our four burgers were missing cheese and the tea barely had any ice in it. Quite possibly the worst experience I've ever had in a whataburger.
Atmosphere: 3
Food: 1
Service: 1
Good whataburger would recommend
Atmosphere: 5
Food: 5
Service: 5
I tend to come here when I'm in the area and i'm always having a good time. Service is good and the food is fresh. Last time I went, one cashier, Jabe, was very helpful and had a ton of recommendations ready depending on what type of flavor you're in the mood for. She definitely needs a raise.
Atmosphere: 5
Food: 5
Service: 5
Whataburger truly surprised me. Not many fast-food chains carry Strawberry Fanta, which happens to be my favorite, and their strawberry shake is very good.
That said, the main reason I’m writing this review is for the staff, the cleanliness of the store, and the excellent service. I was greeted with friendly faces, my order was completed in a timely manner, and they’re generous with sauces. Everyone was welcoming and pleasant, and it’s clear the team knows what they’re doing. Customer service and excellence clearly matter here, and I really appreciate that.
Overall, excellent service. Keep up the great work, team.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Great experience at Whataburger! The food was fresh and delicious, and the service was excellent. Esther was especially friendly and helpful, making the visit even better. I’ll definitely be back!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Whataburger Box, French Fries
My go to whataburger spot! The staff is super friendly, clean bathrooms and my order is always correct!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
This Whataburger location in Katy, Tx by Pin Oak is awesome at what they do. My order is always on point, the staff does a fantastic job. I love the cleanliness of the restaurant and the food quality is always great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Burger, Sauce, Gravy, French Fries, Breakfast Sandwich, Jalapeno \u0026 Cheese Whataburger, Chicken Biscuit, Chicken Strip, Grilled Chicken Sandwich
Great service! Was busy but food came out hot and the staff was friendly!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This whataburger is amazing! Always great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Staff is so respectful!! Gets my food out quickly and it’s always fresh !
Atmosphere: 5
Food: 5
Service: 5
I've been coming to this location for years. There's rarely a time that I'm not greeted and treated like I'm some important figure walking in this place. Anna, Zohra, and Monica are always helpful. They get the order correct and out in a timely manner and are always genuine and kind. If there's any problem (rarely at this location) it gets handled quickly and without issue. I've been to a lot of Whataburger locations and this by far is always my go to. Those three ladies should be considered true treasures to this company.
Atmosphere: 5
Food: 5
Service: 5
Always fast and friendly people working there
Atmosphere: 5
Food: 5
Service: 5
This place has the best service. The staff is so freaking friendly and its clean and fast the food is always hot
ASK FOR ESTHER WHEN YOU GO THERE SHE IS SO NICE AND FRIENDLY AND SUPER FAST
THIS IS THE BEST WHATABURGER IVE EVER BEEN TO
Atmosphere: 5
Food: 5
Service: 5
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