Whataburger
307 S Mason Rd, Katy
(281) 599-8952
Recent Reviews
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I've ordered DoorDash from here 4 times in the past 2 weeks. They've stopped putting ketchup in with the order EVEN WHEN YOU CALL AND SPEAK WITH SAM!! Sam, who claims to be the manager told me, "I'll make sure to take care you, young man," when I called to ask them to include 3 regular ketchups. What a condescending prick! Once again, I got NO ketchup. You cannot rely on the door dash drivers who do not speak English. I will not return as long as Sam is a manager.
Atmosphere: 1
Food: 1
Service: 1
I ordered a shake and fries last night and there were long strands of hair tangled all in the fries. That’s disgusting. This store needs to provide hair nets to their employees.
Atmosphere: 1
Food: 1
Service: 1
Freezing weather in Houston but the staff at Whataburger stayed open to take care of the community. Hats off to them.
Atmosphere: 2
Food: 3
Service: 4
Sat in the drive through for quite awhile only to get my food and my fry’s were burnt like potato chips, ask for a recipe and got nothing but attitude, this place use to be a great place to eat at don’t know what happened. They take longer than they should to make orders it’s out of control!!!!
Atmosphere: 1
Food: 1
Service: 1
Went today to get a number 1 asked for extra pickles and spicy ketchup. Not sure if it was a joke but I got both opposite. 🤦♂️ 1 pickles and regular ketchup. Double check your orders. 🤷♂️
Atmosphere: 4
Food: 3
Service: 4
Good experience. Holding the industry standard & personable staff.
Recommended for the area 😋
Atmosphere: 3
Food: 4
Service: 5
Frequently behind on orders
Food: 5
Service: 2
Super rude the manager doesn't know how to add the eggs to the sandwich order and Super rude bad service
Atmosphere: 1
Food: 1
Service: 1
Very slowly
Atmosphere: 3
Food: 5
Service: 3
Pandemonium at the drive thru. “2 lanes moving slow” reminds me of the Dire Straits song.
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
Just Like you Like it! ??
Atmosphere: 5
Food: 5
Service: 5
I LOVE whataburger but this place is just terrible! Fist of all I gave this place a sec chance but nope! first time i came here i was moving so in big rush and hungry i got my burger it was cold i had no time to remake it and also no power in the new house because i was just moving! Few months later i decided to give it another try burger was cold ketchup missing so they said they will make a new one came back gave me another wrong order how can you screw up 3 times? Finally good but the burger is cold! Who wants to eat cold burgers?!
This what burger is pretty good compared to some I've been to.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Hamburger, Whataburger Double Meat Whatameal, Dr Pepper, French Fries
Friendly staff and quick order
Atmosphere: 3
Food: 4
Service: 4
We had an issue with the order but they kindly fixed it and made it right.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Hamburger, French Fries
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