The guy server took my order and have me wait 30 minutes and then shorted me on two wings and told me to wait another 10 minutes for two wings! Extremely bad service. The wings are very salty and couldn't eat at all. Reply: your respond back to me below is pathetic and gave no contact or how you go about solving issue.
Atmosphere: 2
Food: 2
Service: 1
Natiely Norms Ortiz
This wingstop is a joke. They have you waiting for almost an hour. People who would come in after would get their order quicker. Tht ticket was sitting there for the longest and the whole time I’m watching them work on other orders. This was very displeasing and disappointing.
Francois Pierre
It's not all that...
Atmosphere: 2
Food: 3
Service: 2
Lip c
Came into the store on wed dec 10th around 11pm and staff were rude and unsanitary. Besides making me wait an additional 30 mins, the guy at the front changed the trash and continued to touch food and orders with the same gloves!! After I called him out he went to his coworkers to tell them what happened and they high fived him his bare hand with their gloves and kept cooking food without changing them. And then he spent the rest of the time being rude to me in retaliation. Won't be back until they clean shop.
Atmosphere: 3
Food: 1
Service: 1
Angeline Gonzalez
Carlos server was excellent on customer service
Atmosphere: 5
Food: 5
Service: 5
SLAUGHTER K1D
Good costumer service from carlos
Atmosphere: 5
Food: 5
Service: 5
Shvaralyn Valentine
Amazing customer service from this wingstop ever thanks yall
Atmosphere: 5
Food: 5
Service: 5
Charlotte Cook
Ordered wings tonight from the Wingstop at Katy Mills location and order was delivered cold and was short 20 lemon pepper wings and a wrong fry order and size. This is the 3rd time this location has shorted our orders. Unacceptable. When we tried to call them and let them know know one would answer the phone.
Food: 2
Service: 2
Jeanne Rosales
This location is terrible can not communicate with staff!!! If you don’t speak English forget it! The fries sooooo salty I didn’t even go back I couldn’t subject myself to the lack of service or communication
Atmosphere: 2
Food: 1
Service: 1
Elizabeth Ocasio
Everytime we order we always have to wait 40 mins after the estimated time online and the quality is just not worth it.
great food, amazing costumer service, clean restaurant , the people in there is always kinde and i love everything about here
Atmosphere: 5
Food: 5
Service: 5
Mark Tellez
This place need to be closed very disrespectful worker.I order a meal package wing under cooked had to put them in air fryer to finish cooking my buffalo flavored fries were drenched in sauce like they put the whole bottle in there.Called when my wife brought my food.They guys said there was no manager there but that he would redo the order or refund me,but he would tell the next guy so he would know about it.Called around 5 cause I was gonna send my son after work cause I was going out of town I could come back.Then the other guy that answer said he couldn't do anything cause there policy was that we had to bring back the food.im out of town so I told him I could send pictures of the food.He said cant do nothing.Really need better training and need to have some management there cause both times I. Called they said there was no manager.Then the guy said to give him my number so they could keep it there for future problems.Check your food before you leave or better yet dont buy there trust me bad place.
James Coleman
Didn’t put sauce on half of the chicken I had ordered.
Food: 1
Johanna Tran
Should be ashamed of yourselves. TERRIBLE customer service. Refused to actually do anything about YOUR mistake
Atmosphere: 1
Food: 1
Service: 1
Anna
Carlo, what a terrible way to run a business. First we walked in and asked about the online deal and you weren’t very welcoming. I just ordered online. No friendliness nor customer skills at all. While we were there, there was a customer there before us who orders his food and had been waiting about 15 minutes. He was wanting some seasoning that he ordered with his food and it was not in his bag. Then when you went to get the seasoning you gave him a dash small container of it and wanted to charge him more when he asked you to fill it. So he took his money out and waited for you to bring it back to the table after the mistake you made. You then proceeded to rudely ask him to come to the register to pay or come get his refund. He came up there and got his 17.00 refund after your terrible customer service. Then you go to the back and talk about that man with the rest of the employees saying you’re not his slave and he’s treating you like a slave. You have some serious entitlement and terrible attitude. Sir you are a store manager, and act this way? It’s crazy that you would rather loose a sale and give the customer a refund instead of giving that man some seasoning , which I’m sure are Pennies on the dollar you’re making. Oh I also recorded you saying these things incase corporate or the owner wants to inquire about this issue. I’m not sure if retraining would make a difference, you have no people skills and clearly no management skills. I can see why the customers reviews are the way they are. If I was the owner I would seriously be re thinking about the position you’re holding in this establishment.
The guy server took my order and have me wait 30 minutes and then shorted me on two wings and told me to wait another 10 minutes for two wings! Extremely bad service. The wings are very salty and couldn't eat at all. Reply: your respond back to me below is pathetic and gave no contact or how you go about solving issue.
Atmosphere: 2
Food: 2
Service: 1
This wingstop is a joke. They have you waiting for almost an hour. People who would come in after would get their order quicker. Tht ticket was sitting there for the longest and the whole time I’m watching them work on other orders. This was very displeasing and disappointing.
It's not all that...
Atmosphere: 2
Food: 3
Service: 2
Came into the store on wed dec 10th around 11pm and staff were rude and unsanitary. Besides making me wait an additional 30 mins, the guy at the front changed the trash and continued to touch food and orders with the same gloves!! After I called him out he went to his coworkers to tell them what happened and they high fived him his bare hand with their gloves and kept cooking food without changing them. And then he spent the rest of the time being rude to me in retaliation. Won't be back until they clean shop.
Atmosphere: 3
Food: 1
Service: 1
Carlos server was excellent on customer service
Atmosphere: 5
Food: 5
Service: 5
Good costumer service from carlos
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service from this wingstop ever thanks yall
Atmosphere: 5
Food: 5
Service: 5
Ordered wings tonight from the Wingstop at Katy Mills location and order was delivered cold and was short 20 lemon pepper wings and a wrong fry order and size. This is the 3rd time this location has shorted our orders. Unacceptable. When we tried to call them and let them know know one would answer the phone.
Food: 2
Service: 2
This location is terrible can not communicate with staff!!! If you don’t speak English forget it! The fries sooooo salty I didn’t even go back I couldn’t subject myself to the lack of service or communication
Atmosphere: 2
Food: 1
Service: 1
Everytime we order we always have to wait 40 mins after the estimated time online and the quality is just not worth it.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
great food, amazing costumer service, clean restaurant , the people in there is always kinde and i love everything about here
Atmosphere: 5
Food: 5
Service: 5
This place need to be closed very disrespectful worker.I order a meal package wing under cooked had to put them in air fryer to finish cooking my buffalo flavored fries were drenched in sauce like they put the whole bottle in there.Called when my wife brought my food.They guys said there was no manager there but that he would redo the order or refund me,but he would tell the next guy so he would know about it.Called around 5 cause I was gonna send my son after work cause I was going out of town I could come back.Then the other guy that answer said he couldn't do anything cause there policy was that we had to bring back the food.im out of town so I told him I could send pictures of the food.He said cant do nothing.Really need better training and need to have some management there cause both times I. Called they said there was no manager.Then the guy said to give him my number so they could keep it there for future problems.Check your food before you leave or better yet dont buy there trust me bad place.
Didn’t put sauce on half of the chicken I had ordered.
Food: 1
Should be ashamed of yourselves. TERRIBLE customer service. Refused to actually do anything about YOUR mistake
Atmosphere: 1
Food: 1
Service: 1
Carlo, what a terrible way to run a business. First we walked in and asked about the online deal and you weren’t very welcoming. I just ordered online. No friendliness nor customer skills at all. While we were there, there was a customer there before us who orders his food and had been waiting about 15 minutes. He was wanting some seasoning that he ordered with his food and it was not in his bag. Then when you went to get the seasoning you gave him a dash small container of it and wanted to charge him more when he asked you to fill it. So he took his money out and waited for you to bring it back to the table after the mistake you made. You then proceeded to rudely ask him to come to the register to pay or come get his refund. He came up there and got his 17.00 refund after your terrible customer service. Then you go to the back and talk about that man with the rest of the employees saying you’re not his slave and he’s treating you like a slave. You have some serious entitlement and terrible attitude. Sir you are a store manager, and act this way? It’s crazy that you would rather loose a sale and give the customer a refund instead of giving that man some seasoning , which I’m sure are Pennies on the dollar you’re making. Oh I also recorded you saying these things incase corporate or the owner wants to inquire about this issue. I’m not sure if retraining would make a difference, you have no people skills and clearly no management skills. I can see why the customers reviews are the way they are. If I was the owner I would seriously be re thinking about the position you’re holding in this establishment.
Atmosphere: 1
Food: 1
Service: 1
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