They never answer the phone. The one time they do they get the order completely wrong. The employees are on their cell phones while customers are ordering. Brought it to the managers attention that the order was wrong and she didn’t do anything to help resolve the situation. I recommend you go to a different wing stop location because this one does not care about their customers. Horrible experience all around. Don’t waste your time
Paul Ontiveros
THIS IS ESSENTIALLY ROBBERY I placed a $107.40 delivery order on Dec 22, 2025 through the Wingstop app. Due to their mistake, the order was never delivered. Instead of fixing it, the store told me the food was “sitting there” and that I had to come pick it up—despite paying for delivery. I was hung up on, bounced between multiple employees, and eventually told by the shift manager that they would not deliver, not cancel, and not refund my order (about 1 hour of my time). They treated me like it was my problem since my food was sitting there. Let’s be clear: taking a customer’s money, refusing to provide the service paid for, and refusing to issue a refund is, for all practical purposes, robbery. I was promised a call from the district manager. That call never came. Warning to customers: If this location makes a mistake, they will keep your money and take zero responsibility. Completely unprofessional and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Bryton
Terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
ahmed juboori
Got a 30 pcs order today and thats it , no more orders from this location , THE WINGS ARE HORRIBLE , SPENT LIKE 62$ DIRECT TO THE TRASH
SmoothieKing 1729
Worse ever!!!
Atmosphere: 1
Food: 1
Service: 1
Yvonne W
It has been awhile since I purchased wings from the Spring Green location. I decided to try them again. Nothing has changed Poor customer service. I ordered 100 wings receive only 30 wings.Asked to speak with a Manager was advised there wasn't a Manager available. Had to place another order to get 70 wings. The young lady apologized for the error with my order but didn't offered an discount or anything extra for the error made. The Lemon pepper wing was missing seasoning. I will not order from this location ever again. 😤
Atmosphere: 2
Food: 1
Service: 1
Adrian Dial
Very rude staff. I ordered all flights today and paid almost 6 dollars and guess what I didn’t get all flats. I was told that if I wanted a refund I would have to wait until a manager is in the building the following day. It’s a busy Friday and you have no manager on site to make refunds to customers is ridiculous. The customer service definitely needs to get better and there needs to be a manager on site the younger workers. There are very rude and seem not to like their job:
Catherine Pierre
I had a great experience at Wingstop! The customer service was exceptional—friendly, attentive, and welcoming from the moment I walked in. The food was fantastic too; the wings were crispy, juicy, and packed with flavor. Overall, a top-notch spot for delicious wings and excellent service. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Michael G M
Sep 2025 - this location is always busy for mostly take out, delivery and to go pickups. The food was good. The service a bit off bc i ordered crispy & wet, I got less than crispy and not wet. The atmosphere has been refreshed with a new look. I miss all the aviation decor. Now it looks sterile... nothing festive. Not many tables, no trash cans and cramped space. But this location is not really a dine in spot so keep that in mind
It was my first visit at this store. I wanted to give a 5 star rating however I ordered well done lemon pepper wings and they were far from well done. In fact they were under cooked. Well done means nice and crispy. I was very disappointed. I also wanted to do the survey however the receipt was missing all the information I needed to do the survey for a free brownie or fries. The side of the receipt that I needed was not there at all. I will give them another try and I hope they will get it right. The fries were fresh which was great because some Wingstop fries are awful. I will give an update on my next visit.
They never answer the phone. The one time they do they get the order completely wrong. The employees are on their cell phones while customers are ordering. Brought it to the managers attention that the order was wrong and she didn’t do anything to help resolve the situation. I recommend you go to a different wing stop location because this one does not care about their customers. Horrible experience all around. Don’t waste your time
THIS IS ESSENTIALLY ROBBERY
I placed a $107.40 delivery order on Dec 22, 2025 through the Wingstop app. Due to their mistake, the order was never delivered. Instead of fixing it, the store told me the food was “sitting there” and that I had to come pick it up—despite paying for delivery.
I was hung up on, bounced between multiple employees, and eventually told by the shift manager that they would not deliver, not cancel, and not refund my order (about 1 hour of my time). They treated me like it was my problem since my food was sitting there.
Let’s be clear: taking a customer’s money, refusing to provide the service paid for, and refusing to issue a refund is, for all practical purposes, robbery.
I was promised a call from the district manager. That call never came.
Warning to customers: If this location makes a mistake, they will keep your money and take zero responsibility. Completely unprofessional and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Got a 30 pcs order today and thats it , no more orders from this location , THE WINGS ARE HORRIBLE , SPENT LIKE 62$ DIRECT TO THE TRASH
Worse ever!!!
Atmosphere: 1
Food: 1
Service: 1
It has been awhile since I purchased wings from the Spring Green location. I decided to try them again. Nothing has changed Poor customer service. I ordered 100 wings receive only 30 wings.Asked to speak with a Manager was advised there wasn't a Manager available. Had to place another order to get 70 wings. The young lady apologized for the error with my order but didn't offered an discount or anything extra for the error made. The Lemon pepper wing was missing seasoning. I will not order from this location ever again. 😤
Atmosphere: 2
Food: 1
Service: 1
Very rude staff. I ordered all flights today and paid almost 6 dollars and guess what I didn’t get all flats. I was told that if I wanted a refund I would have to wait until a manager is in the building the following day. It’s a busy Friday and you have no manager on site to make refunds to customers is ridiculous. The customer service definitely needs to get better and there needs to be a manager on site the younger workers. There are very rude and seem not to like their job:
I had a great experience at Wingstop! The customer service was exceptional—friendly, attentive, and welcoming from the moment I walked in. The food was fantastic too; the wings were crispy, juicy, and packed with flavor. Overall, a top-notch spot for delicious wings and excellent service. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Sep 2025 - this location is always busy for mostly take out, delivery and to go pickups. The food was good. The service a bit off bc i ordered crispy & wet, I got less than crispy and not wet. The atmosphere has been refreshed with a new look. I miss all the aviation decor. Now it looks sterile... nothing festive. Not many tables, no trash cans and cramped space. But this location is not really a dine in spot so keep that in mind
Atmosphere: 2
Food: 5
Service: 4
All wings hot and as ordered.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Terrible customer service.
Service: 1
It was my first visit at this store. I wanted to give a 5 star rating however I ordered well done lemon pepper wings and they were far from well done. In fact they were under cooked. Well done means nice and crispy. I was very disappointed. I also wanted to do the survey however the receipt was missing all the information I needed to do the survey for a free brownie or fries. The side of the receipt that I needed was not there at all. I will give them another try and I hope they will get it right. The fries were fresh which was great because some Wingstop fries are awful. I will give an update on my next visit.
Atmosphere: 5
Food: 3
Service: 5
Lemon pepper for me
Atmosphere: 5
Food: 5
Service: 5
please make this place halal
Atmosphere: 5
Food: 1
Service: 5
The wings are always warm!
Atmosphere: 5
Food: 5
Service: 5
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