Autumn is the best, one of the multiple reasons my friends and I frequent. Seriously the atmosphere is amazing food is amazing and autumn is the best bartender in all Fort Worth.
Atmosphere: 5
Food: 5
Service: 5
The.repair.shop.426 DeLeon
While I don't go here for the food it is among the best in keller.
The service is second to none! This place puts on some of the best life shows in dfw... its the place to be for rock in town!
The atmosphere is unique weather you're a rocker or a country man there's a seat for you! I feel like ive been around the world here and its amazing, fun and if one of the girls says anything to you. Its probably your time to go lol. Its an unquestionable social environment. I hope yall enjoy this place!
Atmosphere: 5
Food: 5
Service: 5
Dylan Baldwin
I don’t normally write reviews, but my experience at Pour Shack in Keller on 8/18 around 8:40 PM was so disappointing that I feel the need to speak up.
We sat down expecting a simple night out — some drinks, some conversation, the kind of thing you’d think any bar would be able to handle. Instead, we were treated like we didn’t even exist. The bartender on duty never greeted us, never made eye contact, never acknowledged our presence in any way. For nearly 40 minutes, she stood around laughing, socializing, and carrying on conversations while we sat there completely ignored.
There wasn’t even a quick “I’ll be with you in a minute.” Nothing. Just silence. That kind of disregard is not only unprofessional, it’s downright insulting to customers who made the effort to come in, sit down, and give this place business. After waiting far longer than anyone reasonably should, we finally gave up and walked out.
Bars and restaurants live and die by their service, and in this case, the message we got loud and clear was that new customers don’t matter. That’s unacceptable. If Pour Shack values its reputation and wants to retain patrons, the owner needs to take a hard look at who is being trusted to represent the establishment. Staff should be attentive, approachable, and at the very least acknowledge people sitting at the bar.
I’m writing this not just to vent, but to call on management to step up. This kind of service drives people away for good. If the owner cares about Pour Shack’s future, then training, accountability, and higher standards of hospitality need to be enforced immediately. Otherwise, it won’t just be us walking out — it’ll be every first-time guest who realizes they’re wasting their time in a place that doesn’t care about its customers.
Until real changes are made, we won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Casey Akin
I love the venue because there are multiple stages with great acoustics. I enjoy the atmosphere because it feels like I’m at a music festival. I can wear cat ears or whatever and it’s totally fine. You can be straight or gay. There is only one Hollywood’s Pour Shack and I’m a fan!
Atmosphere: 5
Food: 5
Service: 5
Lexi Walker
I went here last night. My total was $18.01. I check my account this morning and they ran my card for $58.01. Watch your cards people.
Atmosphere: 3
Food: 5
Service: 1
Brayleigh McGill
Autumn great bar tender thank you for a wonderful night
Service: 5
Joseph Forbes
Autumn amazing service thank you 10/10
Service: 5
Justin Clark
We met some friends for trivia last night! First of all Megan the bartender is hands down the best bartender we have ever had at any restaurant/bar! She provided excellent service to everyone in the bar with a smile and made sure we were all taken care of without skipping a beat! She is a real gem to have at your bar! The place was full of people, everyone was having a good time & the atmosphere is great! The trivia was fun and the music was great!! we will be back!!! Highly recommend the burger or wings!!!!
Its amazing. ..the bartender drinks on shift! I ordered a drink. Guess it made her mad. She said HOLD ON rudely. Then decided to walk around the bar and deliver 3 shots to her friends. Then argue .. Then come back around and drink with them. Check your cameras. AT 1840. So don't come here if you want good service... you will be ignored so she can drink. Lady with long dark hair... I have my tabc.. I know it's illegal to drink.on the clock... your manager should address this. Or if I see it again maybe tabc will be called. You can't sever safely if you're intoxicated yourself! Take your job seriously.
Atmosphere: 3
Food: 5
Service: 1
John Burns
Great place to meet and talk to some wonderful folks. Plenty of steel tip darts boards and pool tables. Prices seem to be more than fare. Food is outstanding and serving sizes are outstanding.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Holt
I love coming here watching the live bands play. And I love Hollywood. He is awesome.
Atmosphere: 5
Food: 3
Service: 3
Valerie Furnas
Such a fun place! We went to see Incognito and they rocked our faces off. So much fun!
Atmosphere: 5
Food: 4
Service: 5
Joe Moghaizel
Great atmosphere, friendly staff, delicious food. You have to get the Texas Twinkies for an appetizer.
Autumn is the best, one of the multiple reasons my friends and I frequent. Seriously the atmosphere is amazing food is amazing and autumn is the best bartender in all Fort Worth.
Atmosphere: 5
Food: 5
Service: 5
While I don't go here for the food it is among the best in keller.
The service is second to none! This place puts on some of the best life shows in dfw... its the place to be for rock in town!
The atmosphere is unique weather you're a rocker or a country man there's a seat for you! I feel like ive been around the world here and its amazing, fun and if one of the girls says anything to you. Its probably your time to go lol. Its an unquestionable social environment. I hope yall enjoy this place!
Atmosphere: 5
Food: 5
Service: 5
I don’t normally write reviews, but my experience at Pour Shack in Keller on 8/18 around 8:40 PM was so disappointing that I feel the need to speak up.
We sat down expecting a simple night out — some drinks, some conversation, the kind of thing you’d think any bar would be able to handle. Instead, we were treated like we didn’t even exist. The bartender on duty never greeted us, never made eye contact, never acknowledged our presence in any way. For nearly 40 minutes, she stood around laughing, socializing, and carrying on conversations while we sat there completely ignored.
There wasn’t even a quick “I’ll be with you in a minute.” Nothing. Just silence. That kind of disregard is not only unprofessional, it’s downright insulting to customers who made the effort to come in, sit down, and give this place business. After waiting far longer than anyone reasonably should, we finally gave up and walked out.
Bars and restaurants live and die by their service, and in this case, the message we got loud and clear was that new customers don’t matter. That’s unacceptable. If Pour Shack values its reputation and wants to retain patrons, the owner needs to take a hard look at who is being trusted to represent the establishment. Staff should be attentive, approachable, and at the very least acknowledge people sitting at the bar.
I’m writing this not just to vent, but to call on management to step up. This kind of service drives people away for good. If the owner cares about Pour Shack’s future, then training, accountability, and higher standards of hospitality need to be enforced immediately. Otherwise, it won’t just be us walking out — it’ll be every first-time guest who realizes they’re wasting their time in a place that doesn’t care about its customers.
Until real changes are made, we won’t be back.
Atmosphere: 1
Food: 1
Service: 1
I love the venue because there are multiple stages with great acoustics. I enjoy the atmosphere because it feels like I’m at a music festival. I can wear cat ears or whatever and it’s totally fine. You can be straight or gay. There is only one Hollywood’s Pour Shack and I’m a fan!
Atmosphere: 5
Food: 5
Service: 5
I went here last night. My total was $18.01. I check my account this morning and they ran my card for $58.01. Watch your cards people.
Atmosphere: 3
Food: 5
Service: 1
Autumn great bar tender thank you for a wonderful night
Service: 5
Autumn amazing service thank you 10/10
Service: 5
We met some friends for trivia last night! First of all Megan the bartender is hands down the best bartender we have ever had at any restaurant/bar! She provided excellent service to everyone in the bar with a smile and made sure we were all taken care of without skipping a beat! She is a real gem to have at your bar!
The place was full of people, everyone was having a good time & the atmosphere is great! The trivia was fun and the music was great!! we will be back!!!
Highly recommend the burger or wings!!!!
Atmosphere: 5
Food: 5
Service: 5
Cool bar with good food!
Atmosphere: 5
Food: 5
Service: 5
Got billed twice
Atmosphere: 4
Food: 2
Service: 1
Restaurantji Recommends
Its amazing. ..the bartender drinks on shift!
I ordered a drink. Guess it made her mad. She said HOLD ON rudely. Then decided to walk around the bar and deliver 3 shots to her friends. Then argue .. Then come back around and drink with them. Check your cameras. AT 1840. So don't come here if you want good service... you will be ignored so she can drink. Lady with long dark hair... I have my tabc.. I know it's illegal to drink.on the clock... your manager should address this. Or if I see it again maybe tabc will be called. You can't sever safely if you're intoxicated yourself! Take your job seriously.
Atmosphere: 3
Food: 5
Service: 1
Great place to meet and talk to some wonderful folks. Plenty of steel tip darts boards and pool tables. Prices seem to be more than fare. Food is outstanding and serving sizes are outstanding.
Atmosphere: 5
Food: 5
Service: 5
I love coming here watching the live bands play. And I love Hollywood. He is awesome.
Atmosphere: 5
Food: 3
Service: 3
Such a fun place! We went to see Incognito and they rocked our faces off. So much fun!
Atmosphere: 5
Food: 4
Service: 5
Great atmosphere, friendly staff, delicious food. You have to get the Texas Twinkies for an appetizer.
Atmosphere: 5
Food: 5
Service: 5
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