Horizon 76 American Grill House

1821 S Main St, Keller
(817) 420-7676

Recent Reviews

terjen55

Not impressed. Slow service. I ordered a bar drink it took the waitress 15 minutes to get to my table. Waitress served my salad with no silverware had to wait for her to bring some. She acted like she could care less about our table.They weren't that busy. Food was OK, my pork chop was half raw couldn't eat it. Pricey and disappointing.

Atmosphere: 2

Food: 2

Service: 1

Carolyn Arredondo

Food was great. We got the BBQ jumbo wings, and the Buffalo chicken burger. My daughter had Mac and cheese with fries. Maria was an excellent server. She is amazing with kiddos and makes sure you get exactly what you want to eat. She has tons of recommendations and doesn’t leave you hanging. Will definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Kourtney McCollough

Maria was amazing!!! We had a large group and she kept our drinks full and our food was so good!

Atmosphere: 5

Food: 5

Service: 5

Jason Butler

Excellent food, excellent service by Maria!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burgers

James H

First timeWell worth

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burgers

Tamara Thornton

Maria was amazing. Super relatable and our 18 month old son loved her and was super excited when she brought the food. It was pretty awesome of them to give us a military discount as well. The food was meh. Good enough to eat but not necessarily

Atmosphere: 4

Food: 2

Service: 5

Kayla Goodson

maria was

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burgers

Crystal Hurd

Terrible experience tonight.Waited over an hour for our food and it was made wrong.Asked for it to be corrected and waitress had an attitude.We will not be back!!Very disappointed.

Atmosphere: 2

Food: 1

Service: 1

A C

Service is fantastic. Foods aight

S W

Service was amazing!

Atmosphere: 5

Food: 4

Service: 5

Norm L.

The food is consistently delicious I recommed the pork chop and the pot pie both are exceptional Great service I look forward to my next visit The owner Mgr absolutely made my evening thank you

Doug Inscho

Great food/atmosphere! Service was a little slow at times, however management amends.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Apple Pie, Grilled Chicken

Melanie Lemonlimer

Had a great time here. The beer tap lines are well maintained and it all tasted cold and fresh. Elisha made our experience a great one. We ordered our burger medium rare but it came out dry. Once we pointed it out, she immediately agreed and had the kitchen remake it and the second burger was fantastic.

Atmosphere: 5

Food: 4

Service: 5

S Jones

Went for the smash burger special. The burgers are not smash burger style. Not crispy at all. Frys were ok. Small salad, ranch dressing very bland.

Atmosphere: 4

Food: 3

Service: 4

nekchek

Kinda bums me out to write this review. Since H76 opened, it has been my families GoTo for so many birthdays and special occasions is is hard to count them all. However, service has declined over the past few months.Our last experience on Saturday 2/10/24 might be our last for awhile. To start, we waited 45 min for a table. Not blaming H76 for that, we chose to wait that long and it was expected on a Saturday night.However, when we were finally seated, we waited more than 5 minutes before anyone even said hello, much less take a drink order. (5 minutes is forever when you have watched people eat for nearly an hour)We watched as a waitress (ultimately our waitress) delivered food to a table near us, fill drinks and chat with a table next to us and then promptly...leave the area. She ultimately came back and was pleasant and obviously experienced at her job - Since we had been waiting so long we had everything ready so she took drink, appetizer and food order all at once. - 5 Minutes later the appetizers arrived but the drinks were...? We asked the food runner if we could at least get some water and our waitress finally arrived with waters and sodas for the kids, but no bar drinks. -- It would be about 40 min to finally receive those.Once we had food and something to drink we relaxed a bit. The food came out in a timely manner but no one asked to fill drinks, we finally had to flag someone down.The nice gentleman that always walks the dining room checked on us and we told him about the long wait and no bar drinks and he offered us some free desserts which was nice.A few suggestions from a former restaurant manager (for what it is worth)- Hostess - When a family has been waiting 45 min for a table and you finally seat them, maybe let the server and the manger know so that they can be greeted ASAP.- A food server should not be running their own food on a Saturday night during rush...Ever. You should have and expo and food runners to do that.- Food servers should be checking with all of their tables every time they are in the dining area. It can be the difference between a 10% tip and a 20% tip- If you have a difficult table, let someone (manager, another server) know so your other tables don't suffer (we were not the only ones wondering where our server was)- All the staff (hostess included) should be trained to notice a table that is not happy or needs drink refills.While the food is still excellent, it simply isn't worth the hit and miss dining experience we have gotten the last few times. ...Next time we'll just get take out

Atmosphere: 3

Food: 5

Service: 1

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Horizon 76 American Grill House

1821 S Main St, Keller, TX 76248
(817) 420-7676