I gave them 1 star because thats way I can write Review. We used to order lunch and came for dinners but not sure anymore.
Yesterday evening, we ordered one Pad Thai and Drunken noodle. Drunken noodle was okay, not so great as dinner portion, but Pad Thai, so much sauce and oil sitting in plate under noodle. we mixed everything in plate quite well, still plenty of sauce and oil there. Maybe the chef forgot and added sauce twice! flavor got salty
So we asked waitress to fix the meal Showed her the plate and she saw whats going on. She said okay and grabbed a small noodle bowl after some mins. We thought it was to fix the Oily meal!
later, they added 4 extra dollar in Bill!!! Didn't make sense at all. We didn't order extra noodle, we asked to fix the meal bec it was oily and salty overall. Who gonna order plain noodle to eat?we can just cook ourselves at home!
Small noodle bowl doesn't even seem cost like a dollar! Please do not benefit from customers this way. When we received the bill and said we can't pay that extra 4 dollar which we didn't order, they didn't care at all. Asked them why the food was oily and salty. They said thats how they cook the Pad Thai. We were expected much better customer service. Nobody cook padthai salty and oily except this dish. Its not our first time trying Pad Thai.
and kitchen was so noisy that we hear everything from outside. We paid to eat, not asking free foods! Please respect to customers!
Atmosphere: 1
Food: 1
Service: 1
A. W.
I didn’t have a service issue, the taste of the food was my main regret in dining at this restaurant again. I ordered the red curry pumpkin with tofu and vegetables with hot tea and drunken noodles with tofu to go. My table was a bit dusty and my mug was dirty. I asked for a different mug, but then the tea was lukewarm. The young lady kindly removed it from my bill. The pumpkin curry was soupy and very sweet. I asked for it to be boxed so I could fix it up at home. I’ll add potatoes to cut the sugar. I asked to get my to go order for dine-in instead. It was okay. You get a larger portion size than what’s typical with drunken noodles. Overall I think the customer service was fine. The taste of the food was really my issue and the cleanliness. The ambiance is nice, but stuff on the floor or tables detracts from the atmosphere for me. I know I was the only dine-in guest, but with two ladies at the counter and one in training, doing a quick sweep and wipe can’t hurt. Again, not my main issue, just worth noting for a full review.
Vegetarian options: Vegetarian options are available.
Atmosphere: 3
Food: 2
Service: 3
Larry Bird
Great spot! Food is great and service was phenomenal from the young man. I enjoyed the different options for the spice levels and the atmosphere was great! Pricing was good for what you get out of a nice family owned restaurant. I enjoyed what I assume was the daughter of the owner coloring/sitting nicely in the corner :) had a great family vibe
Atmosphere: 5
Food: 5
Service: 5
Michael Mc
May 19, 2024 Went to Simply Tai - Keller, Tx 5/18/2024 for first time with a family group of six - sit-down In restaurant meal. On several levels was Not impressed. First, the food was only fair. Was there during a slow time, not many people. Second, the waitress was nice enough but she didn't seem to listen very good to requests. Maybe part of that was the apparent 'policies' of the restaurant. I request More lemons for our six waters, asked her to bring a small BOWL of lemon slices for everyone. She brought me ONE Very small 1/2 oz plastic container of small pieces of lemons - for Just ME, not for the group as asked for. The type of Small container that comes with your typical 'Take-out' order - which is fine for That. I had to Ask for More lemons as the person sitting next to me wanted more, however I knew others would too. She Then brought out ONE more of the Tiny Plastic container, which was only half full, JUST for That ONE person - Not the Group! Then, I requested sowe (spelling wrong) sauce, again - only I, Again, received One small container (take-out size) for only myself. Remember - this was a Sit-down, in the restaurant meal - NOT a take-out! Who Ever has heard of/experienced what should have been a nice - Restaurant experience which Included all the typical condiments In A Bottle/Bowl ON THE Table which the party could have ready access to! Same experience when I requested Hot Pepper oil!! Can the Waitress not Understand when condiments which are not on the table is requested - that the request is For The entire Party to utilize. IF something Special was being asked for And it was specifically noted that Only That person had a need for That item, well that would be different. There was nothing about the In-restaurant experience that was pleasant or relaxing - when you have to almost beg for More, for Enough for The Group/for everyone! It is obvious that This owner doesn't know how a In-restaurant experience/meal is Suppose be DIFFERENT from Take-out to home order/meal!! WHY would an owner 'Ration' condiments, or anything typical for a sit-down meal, to it's patrons?? Why? Are they That hard up for Profit/money?? If they are then they should not be in business. Obviously not a happy camper/Customer! Beyond understanding... Btw - a 20% Tip as Already INCLUDED in the bill! I normally do tip 20% - for good service and experience. Neither of which we received. In this case I would have only tipped 10% - but I paid the 20% Because I was with a family group celebrating two birthdays. So I did not want to cause an additional negative experience/scene. Never again going back....
Atmosphere: 1
Food: 2
Service: 1
Reeney
I recently found this place and absolutely loved their food. However, the customer service can be better. I stopped in today May 14, 2024 7:11 pm. as I usually do this on my way home. Normally, there’s a pleasant young man that always helps me at the counter today. Today there were two young ladies who appeared to be new.
As I was awaiting my order. I was looking towards the counter with my mind and other places not necessarily paying attention to the counter. As I was leaving I heard the young lady say she kept looking up here.
I placed my order. I did not realize that The summer rolls came with shrimp. The young man that usually works there always asked do I want shrimp or all vegetables. I called back to notify them of this and explain that I’m allergic to shrimp and that I was unaware again that this is how they were made. The young lady apologized offer to replace them, and attempted to hang up in which I stated you didn’t ask me my name at that time she asked me for my name. I gave her my name and then asked for hers so that I can reference that I spoke to her when I came back up for the for the replacement. She told me she couldn’t give me her name and my name would just go on the wall. I’m huge on customer service and the service dictates whether I continue to patronize the business or not. Until the customer service gets better I’m gonna pass for now. It’s unfortunate because I love the food.
Jesse McGuire
Fantastic, cozy little Thai spot with some great grub. I've lost count of the number of lunch specials I've eaten here. The staff are always friendly, the food is always ready in a jiffy, and the vibes are always relaxed. The drunken noodles have a tasty sauce that goes great with the egg. The larb salad is absolutely delicious if you're watching calories. If you have been sleeping on this spot to frequent other Thai joints in the area, then you owe it to yourself to check them out.
Vegetarian options: Tofu is a protein option for several dishes, and they have meatless soups and salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Drunken Noodles, Spicy Basil, Pad SE Eew
Catherine Camarena
Service was appalling! Recently I called for catering plater cost since we wanted to order a few trays but wanted to get pricing and tray sizes. Called 2-3 weeks ahead and a guy picked up. As soon as I asked the first question for pricing he absolutely knew nothing! Kept putting me on hold to ask and eventually came back saying the owner will not answer questions and I need to call back following day. How do you work there and not know anything?! I called the next day, asked for owner, was told owner will call me back. 4 days go by without getting a call. Called again for pricing and a girl said she didn't know anything about catering pricing. I tried 1 last time and advised this was my 3rd attempt and was told the owner would call me. I WAS NEVER CONTACTED!!! Super unprofessional and rude! They certainly lost business for a big party. Oh, and they are definitely quick to turn people away earlier than the closing times their door displays! Shame on how you do business!
Owner is rude. Says what she has to say and then constantly interrupts while the customer is talking. Especially if the customer is making sense. The only polite person on the team seems to be the guy maybe he sometimes doubles as the chef but he is very good with front of house. The owner or manager is Super rude.
Update: In response to what the Manager has posted below. Yes I did mention Im a regular customer and the server did mention the policy. So I immediately took items off the order to reduce the total. She put me on hold and got the manager. Who proceeded to talk down to me and “explain” the policy again in a most high handed way. And would not let me finish a single sentence without interrupting me. When I asked her to let me finish, she said we have a full house here( in other words I don’t have time to talk- I pointed out that she had taken her sweet time explaining her POV (superfluously), at which point she said if you want to place an order go ahead and then proceeded to Hang up on me. My review therefore only detailed the behavior of the manager. However now I might as well offer my POV. $100/- really? The prices alone would send any order to that limit quickly. And on a busy weekend- definitely people order more food. Come on- I’ve ordered food from hole in the wall places and fine restaurants. So the argument that customers order food and don’t show up ( this was the reason cited) should have driven them all to ask for pre payment. NO ONE has asked me. Anyway thats my rant. But my original review stands- the manager’s high handed approach, talking down and interrupting constantly and finally Rudely hanging up- is not acceptable
Mark Kelly
Food is good prices are reasonable
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drunken Noodles
LL
Really enjoyed having lunch with my sister here recently. I was basic and got the Pad Thai with shrimp. Both of us enjoyed our meals and were happy at the low total :) Looking forward to coming back soon!
KG
Really enjoyed having lunch with my sister here recently. I was basic and got the Pad Thai with shrimp. Both of us enjoyed our meals and were happy at the low total :) Looking forward to coming back soon!
drew kagamine len for me 10/10
Amazing Thai food.
Atmosphere: 3
Food: 5
Service: 4
I eat here often and it's always been good.
They offer both vegetarian and vegan options.
My most recent favorite is the drunken noodles.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Summer Rolls, Crispy Chicken Basil, Mango Sticky Rice, Chicken Satay, Noodle Soup, Crispy Chicken Pad Thai, Drunken Noodles
I gave them 1 star because thats way I can write Review.
We used to order lunch and came for dinners but not sure anymore.
Yesterday evening, we ordered one Pad Thai and Drunken noodle.
Drunken noodle was okay, not so great as dinner portion, but
Pad Thai, so much sauce and oil sitting in plate under noodle.
we mixed everything in plate quite well,
still plenty of sauce and oil there.
Maybe the chef forgot and added sauce twice! flavor got salty
So we asked waitress to fix the meal
Showed her the plate and she saw whats going on. She said okay and grabbed a small noodle bowl after some mins.
We thought it was to fix the Oily meal!
later, they added 4 extra dollar in Bill!!!
Didn't make sense at all. We didn't order extra noodle, we asked to fix the meal bec it was oily and salty overall. Who gonna order plain noodle to eat?we can just cook ourselves at home!
Small noodle bowl doesn't even seem cost like a dollar! Please do not benefit from customers this way.
When we received the bill and said we can't pay that extra 4 dollar which we didn't order, they didn't care at all.
Asked them why the food was oily and salty. They said thats how they cook the Pad Thai. We were expected much better
customer service.
Nobody cook padthai salty and oily except this dish. Its not our first time trying Pad Thai.
and kitchen was so noisy that we hear everything from outside. We paid to eat, not asking free foods!
Please respect to customers!
Atmosphere: 1
Food: 1
Service: 1
I didn’t have a service issue, the taste of the food was my main regret in dining at this restaurant again. I ordered the red curry pumpkin with tofu and vegetables with hot tea and drunken noodles with tofu to go. My table was a bit dusty and my mug was dirty. I asked for a different mug, but then the tea was lukewarm. The young lady kindly removed it from my bill. The pumpkin curry was soupy and very sweet. I asked for it to be boxed so I could fix it up at home. I’ll add potatoes to cut the sugar. I asked to get my to go order for dine-in instead. It was okay. You get a larger portion size than what’s typical with drunken noodles. Overall I think the customer service was fine. The taste of the food was really my issue and the cleanliness. The ambiance is nice, but stuff on the floor or tables detracts from the atmosphere for me. I know I was the only dine-in guest, but with two ladies at the counter and one in training, doing a quick sweep and wipe can’t hurt. Again, not my main issue, just worth noting for a full review.
Vegetarian options: Vegetarian options are available.
Atmosphere: 3
Food: 2
Service: 3
Great spot! Food is great and service was phenomenal from the young man. I enjoyed the different options for the spice levels and the atmosphere was great! Pricing was good for what you get out of a nice family owned restaurant. I enjoyed what I assume was the daughter of the owner coloring/sitting nicely in the corner :) had a great family vibe
Atmosphere: 5
Food: 5
Service: 5
May 19, 2024
Went to Simply Tai - Keller, Tx 5/18/2024 for first time with a family group of six - sit-down In restaurant meal. On several levels was Not impressed. First, the food was only fair. Was there during a slow time, not many people. Second, the waitress was nice enough but she didn't seem to listen very good to requests. Maybe part of that was the apparent 'policies' of the restaurant. I request More lemons for our six waters, asked her to bring a small BOWL of lemon slices for everyone. She brought me ONE Very small 1/2 oz plastic container of small pieces of lemons - for Just ME, not for the group as asked for. The type of Small container that comes with your typical 'Take-out' order - which is fine for That. I had to Ask for More lemons as the person sitting next to me wanted more, however I knew others would too. She Then brought out ONE more of the Tiny Plastic container, which was only half full, JUST for That ONE person - Not the Group! Then, I requested sowe (spelling wrong) sauce, again - only I, Again, received One small container (take-out size) for only myself. Remember - this was a Sit-down, in the restaurant meal - NOT a take-out! Who Ever has heard of/experienced what should have been a nice - Restaurant experience which Included all the typical condiments In A Bottle/Bowl ON THE Table which the party could have ready access to! Same experience when I requested Hot Pepper oil!! Can the Waitress not Understand when condiments which are not on the table is requested - that the request is For The entire Party to utilize. IF something Special was being asked for And it was specifically noted that Only That person had a need for That item, well that would be different. There was nothing about the In-restaurant experience that was pleasant or relaxing - when you have to almost beg for More, for Enough for The Group/for everyone! It is obvious that This owner doesn't know how a In-restaurant experience/meal is Suppose be DIFFERENT from Take-out to home order/meal!! WHY would an owner 'Ration' condiments, or anything typical for a sit-down meal, to it's patrons?? Why? Are they That hard up for Profit/money?? If they are then they should not be in business. Obviously not a happy camper/Customer! Beyond understanding... Btw - a 20% Tip as Already INCLUDED in the bill! I normally do tip 20% - for good service and experience. Neither of which we received. In this case I would have only tipped 10% - but I paid the 20% Because I was with a family group celebrating two birthdays. So I did not want to cause an additional negative experience/scene. Never again going back....
Atmosphere: 1
Food: 2
Service: 1
I recently found this place and absolutely loved their food. However, the customer service can be better. I stopped in today May 14, 2024 7:11 pm. as I usually do this on my way home. Normally, there’s a pleasant young man that always helps me at the counter today. Today there were two young ladies who appeared to be new.
As I was awaiting my order. I was looking towards the counter with my mind and other places not necessarily paying attention to the counter. As I was leaving I heard the young lady say she kept looking up here.
I placed my order. I did not realize that The summer rolls came with shrimp. The young man that usually works there always asked do I want shrimp or all vegetables. I called back to notify them of this and explain that I’m allergic to shrimp and that I was unaware again that this is how they were made. The young lady apologized offer to replace them, and attempted to hang up in which I stated you didn’t ask me my name at that time she asked me for my name. I gave her my name and then asked for hers so that I can reference that I spoke to her when I came back up for the for the replacement. She told me she couldn’t give me her name and my name would just go on the wall. I’m huge on customer service and the service dictates whether I continue to patronize the business or not. Until the customer service gets better I’m gonna pass for now. It’s unfortunate because I love the food.
Fantastic, cozy little Thai spot with some great grub. I've lost count of the number of lunch specials I've eaten here. The staff are always friendly, the food is always ready in a jiffy, and the vibes are always relaxed. The drunken noodles have a tasty sauce that goes great with the egg. The larb salad is absolutely delicious if you're watching calories. If you have been sleeping on this spot to frequent other Thai joints in the area, then you owe it to yourself to check them out.
Vegetarian options: Tofu is a protein option for several dishes, and they have meatless soups and salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Drunken Noodles, Spicy Basil, Pad SE Eew
Service was appalling! Recently I called for catering plater cost since we wanted to order a few trays but wanted to get pricing and tray sizes. Called 2-3 weeks ahead and a guy picked up. As soon as I asked the first question for pricing he absolutely knew nothing! Kept putting me on hold to ask and eventually came back saying the owner will not answer questions and I need to call back following day. How do you work there and not know anything?! I called the next day, asked for owner, was told owner will call me back. 4 days go by without getting a call. Called again for pricing and a girl said she didn't know anything about catering pricing. I tried 1 last time and advised this was my 3rd attempt and was told the owner would call me. I WAS NEVER CONTACTED!!! Super unprofessional and rude! They certainly lost business for a big party. Oh, and they are definitely quick to turn people away earlier than the closing times their door displays! Shame on how you do business!
Service: 1
Restaurantji Recommends
Owner is rude. Says what she has to say and then constantly interrupts while the customer is talking. Especially if the customer is making sense. The only polite person on the team seems to be the guy maybe he sometimes doubles as the chef but he is very good with front of house. The owner or manager is Super rude.
Update: In response to what the Manager has posted below. Yes I did mention Im a regular customer and the server did mention the policy. So I immediately took items off the order to reduce the total. She put me on hold and got the manager. Who proceeded to talk down to me and “explain” the policy again in a most high handed way. And would not let me finish a single sentence without interrupting me. When I asked her to let me finish, she said we have a full house here( in other words I don’t have time to talk- I pointed out that she had taken her sweet time explaining her POV (superfluously), at which point she said if you want to place an order go ahead and then proceeded to Hang up on me.
My review therefore only detailed the behavior of the manager. However now I might as well offer my POV. $100/- really? The prices alone would send any order to that limit quickly. And on a busy weekend- definitely people order more food. Come on- I’ve ordered food from hole in the wall places and fine restaurants. So the argument that customers order food and don’t show up ( this was the reason cited) should have driven them all to ask for pre payment. NO ONE has asked me. Anyway thats my rant.
But my original review stands- the manager’s high handed approach, talking down and interrupting constantly and finally Rudely hanging up- is not acceptable
Food is good prices are reasonable
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drunken Noodles
Really enjoyed having lunch with my sister here recently. I was basic and got the Pad Thai with shrimp. Both of us enjoyed our meals and were happy at the low total :) Looking forward to coming back soon!
Really enjoyed having lunch with my sister here recently. I was basic and got the Pad Thai with shrimp. Both of us enjoyed our meals and were happy at the low total :) Looking forward to coming back soon!
Outstanding!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yellow Curry
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