Needed a place to participate in a phone meeting. Ordered a cup of white chocolate mocha. Delicious. Also had some lemon cake. Great environment, quiet enough to have my meeting and good snack and coffee.
Atmosphere: 4
Food: 4
Service: 5
Mary Harness
Soo I really didn't want to post but I just feel disheartened by my experience at this starbucks location today. I had a very big test today and as a reward I went to get myself a treat. I cannot drink milk so I ordered an oatmilk vanilla latte with stevia.I waited 15 minutes for the gentlemen infront of me to recieve his beverage, when it got to my turn I had been in line so long my break was almost up. Then when I recieved my beverage I had to leave immediately to get back on time. Only to see it wasnt oatmilk, and now I couldnt enjoy my treat I worked so hard for.(I'm on a very strict diet so I cannot have coffee everyday) Crushed, on my final moments of break I called trying to see what my options where. A woman answered and when I explained the situation she apologized saying she remembers it was her who took the order. And i should have spoke up so she could hear me.She did apologize but said for a correction I would have to take the drink back there or to any starbucks to have them fix it. With the drink in it.When I explained I don't get off till 5 and don't want coffee that late she told me to get a refund I would have to come back in store. Understanding this I began to explain why it was so important to me just wanting to be heard,and explain why double checking orders is so important for allergies(I've worked in service for over 10 years)I was interrupted by a changed attitude of petty defensiveness. She stated with a scoff"well like I just told you....." to which I hung up. I decided I would just go after work and talk to a manager. So I do just that. I'm greeted with such kindness by the two younger employees who make me feel so heard and cared for....but the young girl literally had to pull her manager to help. An older woman who did not say a word to me, didn't smile, a cold shoulder.i explained the situation to which I recieve an "uh-huh"
both of the companies i work for often buy starbucks gift cards for their employees as appreciation....
I think I'll share my experience with them, see if maybe we switch to dutch brothers. As hardworking caring teachers and therapists for clients who work tirelessly to help children and clients who have special needs we...live off our coffee.
I hear dutch brothers makes a good vanilla lattee,guess we'll find out.
I wish my experience would have been better, I tried really hard to make it.
I got a refund, the whole 7 for a medium.which I might add is super high priced.
But I much rather would have just been listened to.
Atmosphere: 1
Food: 1
Service: 1
MKay G
I love this location (Rufe Snow & Keller Pkwy in the Kroger parking lot). The staff is excellent. Such friendly, polite, courteous, and professional people!! They always greet you with a warm smile and a kind 'good morning'!! I'm not often in that area but if I am, they will be my go-to coffee shop!! They make a mean 'Mocha Latte'. ?
Parking: Handicapped ♿️ parking is available with ramp. Other parking is plentiful.
Wheelchair accessibility: It is easily accessible for all persons with any disability!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Biscotti with Almonds, Egg White & Roasted Red Pepper Egg Bites, Tomato & Mozzarella on Focaccia, Cinnamon Coffee Cake, Baked Apple Croissant
Tonya Scalise
Despite the constant influx of customers, this place maintains its reputation for friendly service and high-quality drinks.
Atmosphere: 5
Food: 5
Service: 4
Melany Rowley (Donkey)
Wheelchair accessibility: My chair fell over and broke. I had to get looked at and my chair had to get fixed
Atmosphere: 2
Food: 1
Service: 1
Chelsy Kay
Save your money and go to 151 down the street you’ll pay a fraction of the cost of what you pay here and it taste way better. This location is very busy and they make drinks quickly and do not even look at the side of the cup to see what is supposed to go in the drink. You pay 8+ dollars for one coffee and you don’t even get what you pay for.
Atmosphere: 1
Food: 1
Service: 1
Christopher Gonzalez
Top shelf business
Atmosphere: 5
Food: 5
Service: 5
Amal Abeid
I ordered a coffee frappe through the App. It was not a frappe, it was more like iced coffee. Actually just an iced sweet drink, I didn’t taste any coffee at all.
Angelina D
This is my absolute favorite Starbucks ever. I literally live closer to like 4 other Starbucks, but I drive further to this location because my coffee here is made right every single time, and I don’t have to worry about spending $5 on my drink and it not tasting right. They do a wonderful job consistently, and the staff here are super friendly and fast paced. My favorite Starbucks by far. Will be driving here daily for my drink.
Love Starbucks! Taking the time to review this location cause Erin whom took my order was INCREDIBLE!!! Such a warm smile that was genuine with energy!!! Compliments for Erin!!!!!
Atmosphere: 5
Food: 5
Service: 5
Dewayne Williams
Love this Truck. Very fast service and fish & chips are delicious. Their sodas are good too, strawberry or root beer.
Atmosphere: 5
Food: 5
Service: 5
Hilda
Britton and Sara great customer service, nice store, this location is clean and friendly!
Atmosphere: 5
Food: 5
Service: 5
Steven Briggs
Great location to work in and the service was top notch. I visited here 3 times on my recent stay at a nearby hotel. The staff was friendly and my drinks were well prepared. No issues at all.
Atmosphere: 4
Service: 5
brianna
They kinda suck closing early at 7 PM on a Saturday, 100th reason why I don’t go here anymore
Needed a place to participate in a phone meeting. Ordered a cup of white chocolate mocha. Delicious. Also had some lemon cake. Great environment, quiet enough to have my meeting and good snack and coffee.
Atmosphere: 4
Food: 4
Service: 5
Soo I really didn't want to post but I just feel disheartened by my experience at this starbucks location today. I had a very big test today and as a reward I went to get myself a treat. I cannot drink milk so I ordered an oatmilk vanilla latte with stevia.I waited 15 minutes for the gentlemen infront of me to recieve his beverage, when it got to my turn I had been in line so long my break was almost up. Then when I recieved my beverage I had to leave immediately to get back on time. Only to see it wasnt oatmilk, and now I couldnt enjoy my treat I worked so hard for.(I'm on a very strict diet so I cannot have coffee everyday) Crushed, on my final moments of break I called trying to see what my options where. A woman answered and when I explained the situation she apologized saying she remembers it was her who took the order. And i should have spoke up so she could hear me.She did apologize but said for a correction I would have to take the drink back there or to any starbucks to have them fix it. With the drink in it.When I explained I don't get off till 5 and don't want coffee that late she told me to get a refund I would have to come back in store. Understanding this I began to explain why it was so important to me just wanting to be heard,and explain why double checking orders is so important for allergies(I've worked in service for over 10 years)I was interrupted by a changed attitude of petty defensiveness. She stated with a scoff"well like I just told you....." to which I hung up. I decided I would just go after work and talk to a manager. So I do just that. I'm greeted with such kindness by the two younger employees who make me feel so heard and cared for....but the young girl literally had to pull her manager to help. An older woman who did not say a word to me, didn't smile, a cold shoulder.i explained the situation to which I recieve an "uh-huh"
both of the companies i work for often buy starbucks gift cards for their employees as appreciation....
I think I'll share my experience with them, see if maybe we switch to dutch brothers.
As hardworking caring teachers and therapists for clients who work tirelessly to help children and clients who have special needs we...live off our coffee.
I hear dutch brothers makes a good vanilla lattee,guess we'll find out.
I wish my experience would have been better, I tried really hard to make it.
I got a refund, the whole 7 for a medium.which I might add is super high priced.
But I much rather would have just been listened to.
Atmosphere: 1
Food: 1
Service: 1
I love this location (Rufe Snow & Keller Pkwy in the Kroger parking lot). The staff is excellent. Such friendly, polite, courteous, and professional people!!
They always greet you with a warm smile and a kind 'good morning'!! I'm not often in that area but if I am, they will be my go-to coffee shop!! They make a mean 'Mocha Latte'. ?
Parking: Handicapped ♿️ parking is available with ramp.
Other parking is plentiful.
Wheelchair accessibility: It is easily accessible for all persons with any disability!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Biscotti with Almonds, Egg White & Roasted Red Pepper Egg Bites, Tomato & Mozzarella on Focaccia, Cinnamon Coffee Cake, Baked Apple Croissant
Despite the constant influx of customers, this place maintains its reputation for friendly service and high-quality drinks.
Atmosphere: 5
Food: 5
Service: 4
Wheelchair accessibility: My chair fell over and broke. I had to get looked at and my chair had to get fixed
Atmosphere: 2
Food: 1
Service: 1
Save your money and go to 151 down the street you’ll pay a fraction of the cost of what you pay here and it taste way better. This location is very busy and they make drinks quickly and do not even look at the side of the cup to see what is supposed to go in the drink. You pay 8+ dollars for one coffee and you don’t even get what you pay for.
Atmosphere: 1
Food: 1
Service: 1
Top shelf business
Atmosphere: 5
Food: 5
Service: 5
I ordered a coffee frappe through the App. It was not a frappe, it was more like iced coffee. Actually just an iced sweet drink, I didn’t taste any coffee at all.
This is my absolute favorite Starbucks ever. I literally live closer to like 4 other Starbucks, but I drive further to this location because my coffee here is made right every single time, and I don’t have to worry about spending $5 on my drink and it not tasting right. They do a wonderful job consistently, and the staff here are super friendly and fast paced. My favorite Starbucks by far. Will be driving here daily for my drink.
Atmosphere: 5
Food: 5
Service: 5
Good aecice
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Love Starbucks! Taking the time to review this location cause Erin whom took my order was INCREDIBLE!!! Such a warm smile that was genuine with energy!!! Compliments for Erin!!!!!
Atmosphere: 5
Food: 5
Service: 5
Love this Truck. Very fast service and fish & chips are delicious. Their sodas are good too, strawberry or root beer.
Atmosphere: 5
Food: 5
Service: 5
Britton and Sara great customer service, nice store, this location is clean and friendly!
Atmosphere: 5
Food: 5
Service: 5
Great location to work in and the service was top notch. I visited here 3 times on my recent stay at a nearby hotel. The staff was friendly and my drinks were well prepared. No issues at all.
Atmosphere: 4
Service: 5
They kinda suck closing early at 7 PM on a Saturday, 100th reason why I don’t go here anymore
Loading...