Super bummed about my order. I asked for extra whip cream on my mocha frappechino and I literally got LESS than what the normal amount is. I wanted to say something, but they were busy, and I also feel awkward asking. I tried calling, but no one answered.
Atmosphere: 1
Food: 1
Service: 1
Fishy ASMR
Starbucks can we not ask young girls if they’re pregnant to force conversation? Just close the window or walk away. I’m barely 22 and on my way to working thinking I’ll get a treat today when this lady just had to kill the silence by telling me how pregnant I looked. Looking at my belly and then asking and when I told her no she continued to tell me my nose and cheeks are puffy. Thank you, it’s called the menstrual cycle. I wish I could have just skipped this part of the day and went to another location. Was not expecting a side of tears with my Starbucks this morning
Atmosphere: 4
Food: 3
Service: 1
Adrian Ortega
This locations wait time is ridiculous.
Carolina Becerra
I love coming here because of Lisa! She’s always so sweet! Her customer service is top notch. 💕
Atmosphere: 5
Food: 5
Service: 5
Rafael Aponte
Place is OK... The parking and drive thru setup is awful... I'd it's busy and you get to park you'll get blocked by the drive thru car line. It's usually busy here.
Atmosphere: 4
Food: 5
Service: 4
Tyler Ashworth
I usually appreciate Starbucks, but this location consistently gives me an awkward experience — and it’s always from the same drive-thru employee.
Every time I mobile order (even 5-10+ minutes ahead), I get lectured when I pull up: “Too many people ahead of you.” “You need to order sooner.” “We’ll have to expedite this.”
I’m not sure why I’m being scolded for using mobile ordering — if I pulled up and ordered at the speaker, wouldn’t that slow things down even more? This is the only Starbucks where this happens, and it makes the whole pickup experience unnecessarily tense.
The drinks are fine, but the customer interaction needs attention. Mobile orders shouldn’t come with a guilt trip.
Atmosphere: 2
Food: 4
Service: 1
Jose Jimenez
I don’t understand why I have to wait 10 minutes to get a cup of coffee at this location. I paid for the coffee and I left without it because I didn’t want to be late at work. They need to learn from Dutch Bros Coffee quick execution service. No more Starbucks for me. ☹️
Service: 1
Hollie Norman
Greet guests. Help guests. Talk to guests.
Atmosphere: 1
Food: 2
Service: 1
Linda E
The barista at the drive through is wonderful. She makes my day every time I stop by. I know she has a unique name but can’t remember this moment. This location makes the best drinks and the same, every single time.
Atmosphere: 5
Food: 5
Service: 5
Douglas Pentecost
Needed a place to participate in a phone meeting. Ordered a cup of white chocolate mocha. Delicious. Also had some lemon cake. Great environment, quiet enough to have my meeting and good snack and coffee.
Soo I really didn't want to post but I just feel disheartened by my experience at this starbucks location today. I had a very big test today and as a reward I went to get myself a treat. I cannot drink milk so I ordered an oatmilk vanilla latte with stevia.I waited 15 minutes for the gentlemen infront of me to recieve his beverage, when it got to my turn I had been in line so long my break was almost up. Then when I recieved my beverage I had to leave immediately to get back on time. Only to see it wasnt oatmilk, and now I couldnt enjoy my treat I worked so hard for.(I'm on a very strict diet so I cannot have coffee everyday) Crushed, on my final moments of break I called trying to see what my options where. A woman answered and when I explained the situation she apologized saying she remembers it was her who took the order. And i should have spoke up so she could hear me.She did apologize but said for a correction I would have to take the drink back there or to any starbucks to have them fix it. With the drink in it.When I explained I don't get off till 5 and don't want coffee that late she told me to get a refund I would have to come back in store. Understanding this I began to explain why it was so important to me just wanting to be heard,and explain why double checking orders is so important for allergies(I've worked in service for over 10 years)I was interrupted by a changed attitude of petty defensiveness. She stated with a scoff"well like I just told you....." to which I hung up. I decided I would just go after work and talk to a manager. So I do just that. I'm greeted with such kindness by the two younger employees who make me feel so heard and cared for....but the young girl literally had to pull her manager to help. An older woman who did not say a word to me, didn't smile, a cold shoulder.i explained the situation to which I recieve an "uh-huh"
both of the companies i work for often buy starbucks gift cards for their employees as appreciation....
I think I'll share my experience with them, see if maybe we switch to dutch brothers. As hardworking caring teachers and therapists for clients who work tirelessly to help children and clients who have special needs we...live off our coffee.
I hear dutch brothers makes a good vanilla lattee,guess we'll find out.
I wish my experience would have been better, I tried really hard to make it.
I got a refund, the whole 7 for a medium.which I might add is super high priced.
But I much rather would have just been listened to.
Atmosphere: 1
Food: 1
Service: 1
MKay G
I love this location (Rufe Snow & Keller Pkwy in the Kroger parking lot). The staff is excellent. Such friendly, polite, courteous, and professional people!! They always greet you with a warm smile and a kind 'good morning'!! I'm not often in that area but if I am, they will be my go-to coffee shop!! They make a mean 'Mocha Latte'. ?
Parking: Handicapped ♿️ parking is available with ramp. Other parking is plentiful.
Wheelchair accessibility: It is easily accessible for all persons with any disability!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Biscotti with Almonds, Egg White & Roasted Red Pepper Egg Bites, Tomato & Mozzarella on Focaccia, Cinnamon Coffee Cake, Baked Apple Croissant
Tonya Scalise
Despite the constant influx of customers, this place maintains its reputation for friendly service and high-quality drinks.
Atmosphere: 5
Food: 5
Service: 4
Melany Rowley (Donkey)
Wheelchair accessibility: My chair fell over and broke. I had to get looked at and my chair had to get fixed
Atmosphere: 2
Food: 1
Service: 1
Chelsy Kay
Save your money and go to 151 down the street you’ll pay a fraction of the cost of what you pay here and it taste way better. This location is very busy and they make drinks quickly and do not even look at the side of the cup to see what is supposed to go in the drink. You pay 8+ dollars for one coffee and you don’t even get what you pay for.
Super bummed about my order. I asked for extra whip cream on my mocha frappechino and I literally got LESS than what the normal amount is. I wanted to say something, but they were busy, and I also feel awkward asking. I tried calling, but no one answered.
Atmosphere: 1
Food: 1
Service: 1
Starbucks can we not ask young girls if they’re pregnant to force conversation? Just close the window or walk away. I’m barely 22 and on my way to working thinking I’ll get a treat today when this lady just had to kill the silence by telling me how pregnant I looked. Looking at my belly and then asking and when I told her no she continued to tell me my nose and cheeks are puffy. Thank you, it’s called the menstrual cycle. I wish I could have just skipped this part of the day and went to another location. Was not expecting a side of tears with my Starbucks this morning
Atmosphere: 4
Food: 3
Service: 1
This locations wait time is ridiculous.
I love coming here because of Lisa! She’s always so sweet! Her customer service is top notch. 💕
Atmosphere: 5
Food: 5
Service: 5
Place is OK... The parking and drive thru setup is awful... I'd it's busy and you get to park you'll get blocked by the drive thru car line. It's usually busy here.
Atmosphere: 4
Food: 5
Service: 4
I usually appreciate Starbucks, but this location consistently gives me an awkward experience — and it’s always from the same drive-thru employee.
Every time I mobile order (even 5-10+ minutes ahead), I get lectured when I pull up:
“Too many people ahead of you.”
“You need to order sooner.”
“We’ll have to expedite this.”
I’m not sure why I’m being scolded for using mobile ordering — if I pulled up and ordered at the speaker, wouldn’t that slow things down even more? This is the only Starbucks where this happens, and it makes the whole pickup experience unnecessarily tense.
The drinks are fine, but the customer interaction needs attention. Mobile orders shouldn’t come with a guilt trip.
Atmosphere: 2
Food: 4
Service: 1
I don’t understand why I have to wait 10 minutes to get a cup of coffee at this location. I paid for the coffee and I left without it because I didn’t want to be late at work. They need to learn from Dutch Bros Coffee quick execution service. No more Starbucks for me. ☹️
Service: 1
Greet guests. Help guests. Talk to guests.
Atmosphere: 1
Food: 2
Service: 1
The barista at the drive through is wonderful. She makes my day every time I stop by. I know she has a unique name but can’t remember this moment. This location makes the best drinks and the same, every single time.
Atmosphere: 5
Food: 5
Service: 5
Needed a place to participate in a phone meeting. Ordered a cup of white chocolate mocha. Delicious. Also had some lemon cake. Great environment, quiet enough to have my meeting and good snack and coffee.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Soo I really didn't want to post but I just feel disheartened by my experience at this starbucks location today. I had a very big test today and as a reward I went to get myself a treat. I cannot drink milk so I ordered an oatmilk vanilla latte with stevia.I waited 15 minutes for the gentlemen infront of me to recieve his beverage, when it got to my turn I had been in line so long my break was almost up. Then when I recieved my beverage I had to leave immediately to get back on time. Only to see it wasnt oatmilk, and now I couldnt enjoy my treat I worked so hard for.(I'm on a very strict diet so I cannot have coffee everyday) Crushed, on my final moments of break I called trying to see what my options where. A woman answered and when I explained the situation she apologized saying she remembers it was her who took the order. And i should have spoke up so she could hear me.She did apologize but said for a correction I would have to take the drink back there or to any starbucks to have them fix it. With the drink in it.When I explained I don't get off till 5 and don't want coffee that late she told me to get a refund I would have to come back in store. Understanding this I began to explain why it was so important to me just wanting to be heard,and explain why double checking orders is so important for allergies(I've worked in service for over 10 years)I was interrupted by a changed attitude of petty defensiveness. She stated with a scoff"well like I just told you....." to which I hung up. I decided I would just go after work and talk to a manager. So I do just that. I'm greeted with such kindness by the two younger employees who make me feel so heard and cared for....but the young girl literally had to pull her manager to help. An older woman who did not say a word to me, didn't smile, a cold shoulder.i explained the situation to which I recieve an "uh-huh"
both of the companies i work for often buy starbucks gift cards for their employees as appreciation....
I think I'll share my experience with them, see if maybe we switch to dutch brothers.
As hardworking caring teachers and therapists for clients who work tirelessly to help children and clients who have special needs we...live off our coffee.
I hear dutch brothers makes a good vanilla lattee,guess we'll find out.
I wish my experience would have been better, I tried really hard to make it.
I got a refund, the whole 7 for a medium.which I might add is super high priced.
But I much rather would have just been listened to.
Atmosphere: 1
Food: 1
Service: 1
I love this location (Rufe Snow & Keller Pkwy in the Kroger parking lot). The staff is excellent. Such friendly, polite, courteous, and professional people!!
They always greet you with a warm smile and a kind 'good morning'!! I'm not often in that area but if I am, they will be my go-to coffee shop!! They make a mean 'Mocha Latte'. ?
Parking: Handicapped ♿️ parking is available with ramp.
Other parking is plentiful.
Wheelchair accessibility: It is easily accessible for all persons with any disability!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Biscotti with Almonds, Egg White & Roasted Red Pepper Egg Bites, Tomato & Mozzarella on Focaccia, Cinnamon Coffee Cake, Baked Apple Croissant
Despite the constant influx of customers, this place maintains its reputation for friendly service and high-quality drinks.
Atmosphere: 5
Food: 5
Service: 4
Wheelchair accessibility: My chair fell over and broke. I had to get looked at and my chair had to get fixed
Atmosphere: 2
Food: 1
Service: 1
Save your money and go to 151 down the street you’ll pay a fraction of the cost of what you pay here and it taste way better. This location is very busy and they make drinks quickly and do not even look at the side of the cup to see what is supposed to go in the drink. You pay 8+ dollars for one coffee and you don’t even get what you pay for.
Atmosphere: 1
Food: 1
Service: 1
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