OLD LADY AT STARBUCKS KEMAH LOCATION WAS SO RUDE FOR NO REASON, ROLLING HER EYES, SNOBBY ATTITUDE, AND SIGHING.. THEN WHEN SHE TALKED TO A MAN ALL OF A SUDDEN SHE HAS CUSTOMER SERVICE đ¤Śââď¸ âŚ.
Atmosphere: 1
Food: 1
Service: 1
Oscar M.
The baristas here are incompetent and rude.
Atmosphere: 1
Food: 2
Service: 1
Katrina Schaffer
This place didnât allow mobile order, and the service is zero star if I can be honest. Ive ordered the one venti and two grande drinks here today since the weather is painfully hot. We got in and the store is pretty quiet. Weâre the only people in there and the cashier was at the til. She didnât greet or anything, she went on with cleaning and organizing. So we waited for a couple of minutes for her to turn around and even give us time. She didnât greet like any other Starbucks place. She took our order and her voice is so quiet that I had to ask her repeat it three times. She went and made our order right away which is good. But as we waited we noticed that our drinks were mostly filled with ice and the rest was poured in the sink. The person didnât seem to be having a good day. Anyway, I asked for two ice water because we know there wasnât enough liquid in the drink despite getting a venti or grade. Weâre told we can only get one water. I paid for three drinks. Anyway, itâs our first time to experience a not so nice service at Starbucks most especially this is a tourist destination.
Atmosphere: 3
Food: 2
Service: 1
Jazz RaErb
I ordered an unsweetened drink but received one that was sweet and topped with whipped cream. I returned it completely full, simply because it wasnât what I ordered â not to take advantage.
Unfortunately, instead of a quick and helpful fix, I found myself having to argue just to get a fresh drink made correctly. It was a frustrating experience, especially over something that couldâve been resolved easily.
A more understanding and customer-focused approach wouldâve made all the difference. Being argumentative only reflects poorly on the staff and the overall experience.
Atmosphere: 1
Food: 1
Service: 1
D Dominguez
Rude service, they upped the prices (more expensive than usual) and don't give water unless you buy something.
Atmosphere: 1
Food: 2
Service: 1
Bill
I bought 2 coffees here, but my daughter couldnât drink coffee so I asked for a small cup of ice water. I asked for one more since it was too small, but they refused and had a bad attitude. Poor customer service.
Service: 1
VIKAS IDNANI
Poor customer service i asked for a cup of water to take my medication the lady at front cashier says you need to make a purchase be a human being at least you are running a big multi billion dollar company
Service: 1
Ray Diaz
Waited over 15 mins before being acknowledged in an empty place
Atmosphere: 1
Service: 1
Arnab Chakrabarty
Service can be improved. Limited options.
MotherOfGenres
This is to all customers *- Every starbucks franchise has it own policy. This store is franchise so they WONT GIVE FREE WATER. They are part of amusement park and they sell foods and beverages. Don't yell at the baristas if they are just following the policy. Don't trash the place and don't clog restrooms. Have some money and patience with you when you visit this park on high peak season because it's gonna be crowded and no free parking. The 2 lines just to get drinks here are long outside the door. Keep your patience and enjoy the visit. To all workers: Keep it up. Don't stress to much from all the rude people. You doing your best. Stay strong and happy đ. Kudos!
This is my favorite Starbucks. The staff is so friendly. Helps me makeup new drinks that I like. Fixes mine when I drop them at work. Fixes my drinks when they're made poorly at other locations
Kayla Villafuerte
Best drink i've ever had ! will come again
Kayen
This is my favorite Starbucks to go to!
K Monson
We have visited this SB several times and every time our coffee order is not correctly done. Today I had to show the gal how to use the till with a Rewards card. Consistently poor service.
Haley Williams
Kesha was the best! She was so fun to visit with. She encouraged us to try new drinks and we loved them.
OLD LADY AT STARBUCKS KEMAH LOCATION WAS SO RUDE FOR NO REASON, ROLLING HER EYES, SNOBBY ATTITUDE, AND SIGHING.. THEN WHEN SHE TALKED TO A MAN ALL OF A SUDDEN SHE HAS CUSTOMER SERVICE đ¤Śââď¸ âŚ.
Atmosphere: 1
Food: 1
Service: 1
The baristas here are incompetent and rude.
Atmosphere: 1
Food: 2
Service: 1
This place didnât allow mobile order, and the service is zero star if I can be honest. Ive ordered the one venti and two grande drinks here today since the weather is painfully hot. We got in and the store is pretty quiet. Weâre the only people in there and the cashier was at the til. She didnât greet or anything, she went on with cleaning and organizing. So we waited for a couple of minutes for her to turn around and even give us time. She didnât greet like any other Starbucks place. She took our order and her voice is so quiet that I had to ask her repeat it three times. She went and made our order right away which is good. But as we waited we noticed that our drinks were mostly filled with ice and the rest was poured in the sink. The person didnât seem to be having a good day. Anyway, I asked for two ice water because we know there wasnât enough liquid in the drink despite getting a venti or grade. Weâre told we can only get one water. I paid for three drinks. Anyway, itâs our first time to experience a not so nice service at Starbucks most especially this is a tourist destination.
Atmosphere: 3
Food: 2
Service: 1
I ordered an unsweetened drink but received one that was sweet and topped with whipped cream. I returned it completely full, simply because it wasnât what I ordered â not to take advantage.
Unfortunately, instead of a quick and helpful fix, I found myself having to argue just to get a fresh drink made correctly. It was a frustrating experience, especially over something that couldâve been resolved easily.
A more understanding and customer-focused approach wouldâve made all the difference. Being argumentative only reflects poorly on the staff and the overall experience.
Atmosphere: 1
Food: 1
Service: 1
Rude service, they upped the prices (more expensive than usual) and don't give water unless you buy something.
Atmosphere: 1
Food: 2
Service: 1
I bought 2 coffees here, but my daughter couldnât drink coffee so I asked for a small cup of ice water. I asked for one more since it was too small, but they refused and had a bad attitude. Poor customer service.
Service: 1
Poor customer service i asked for a cup of water to take my medication the lady at front cashier says you need to make a purchase be a human being at least you are running a big multi billion dollar company
Service: 1
Waited over 15 mins before being acknowledged in an empty place
Atmosphere: 1
Service: 1
Service can be improved. Limited options.
This is to all customers *- Every starbucks franchise has it own policy. This store is franchise so they WONT GIVE FREE WATER. They are part of amusement park and they sell foods and beverages. Don't yell at the baristas if they are just following the policy. Don't trash the place and don't clog restrooms. Have some money and patience with you when you visit this park on high peak season because it's gonna be crowded and no free parking. The 2 lines just to get drinks here are long outside the door. Keep your patience and enjoy the visit.
To all workers: Keep it up. Don't stress to much from all the rude people. You doing your best. Stay strong and happy đ. Kudos!
Restaurantji Recommends
This is my favorite Starbucks. The staff is so friendly. Helps me makeup new drinks that I like. Fixes mine when I drop them at work. Fixes my drinks when they're made poorly at other locations
Best drink i've ever had ! will come again
This is my favorite Starbucks to go to!
We have visited this SB several times and every time our coffee order is not correctly done. Today I had to show the gal how to use the till with a Rewards card.
Consistently poor service.
Kesha was the best! She was so fun to visit with. She encouraged us to try new drinks and we loved them.
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