We got shorted wings and a regular fry when we ordered a large. My husband went back in and the girl told him it was a large so then I go in. I went in and stood there for a couple mons while the workers talked and one guy finally came up and asked what was wrong. Told him what the girl said he said no thats not a large ill fix it and he made the wings that were not put in to. One of the guys heard me and my husband talking about not coming to this location anymore taking the extra time to drive to a location way further because this happens to often. When it does the females always have attitudes when you tell them it was incorrect. The guy gave us 5 free boneless wings and when I got the correct things and I told them he put in 5 wings for us the girl looked at me and said why would he give you free wings. Um I dont know because yall messed up my order then you lied to my husband and told him he had a large fry when he didn't. The guys never have attitudes but the girls always do. The guy worker got in trouble for giving us 5 free BONELESS WINGS. $3.29. We are done with this location and will now drive further to get wingstop
Atmosphere: 1
Food: 3
Service: 1
Tiffany Deshotel
The fact that NO ONE from Wingstop corporate hasn’t responded to ANYONE is absolutely ridiculous and shows they don’t care. Count your days Kemah Location. I will find someone who cares.
Atmosphere: 1
Food: 1
Service: 1
Donnica Pierre
The fries were not as crispy as i like them and the wings were not seasoned well
Food: 3
Sum Brownies
Needs new management
Atmosphere: 1
Food: 3
Service: 1
Dina Kawerdy
Tyren was so nice he’s friendly and I will come again just because of him
Atmosphere: 3
Food: 4
Service: 5
Priscilla
They took forever to make my order, messed it up, still gave me a messed up order again, missed the fries, I had to purchase more fries and somehow they managed to take 20 mins + for just that. Not the mention your employee was just chitchatting with friends instead of focusing in the orders he needed to pack!
Atmosphere: 1
Food: 3
Service: 1
John Cordova
Yesterday I went to the store and everything was nice and I asked the lady in front about how long it will take for my order cause I just placed it she said 5/7minutes that they where about to pack it up and I asked for the drinks she when to check and said there wasn’t any I said ok in then a girl looked at her and screamed at her to help the guy that was packing orders I don’t who she was but that was really rude of her cause u should not have treated ur coworker I felt bad for the girl .
Atmosphere: 1
Food: 3
Service: 3
Mia’s Kitchen
The food was Oky but bad service and a Leak by the bathroom and water all over the place and coke mechanic not always works and fries are terrible under cooked other thank that everything else is good
Atmosphere: 2
Food: 2
Service: 2
Val M
Every time I order from this location they MESS UP my order. Either I get the wrong food or there’s items missing. There needs to be better management. Bunch of kids messing around instead of doing their job. Don’t order from this location
Atmosphere: 1
Food: 1
Service: 1
Tiffany Milum
I placed a door dash order online. And unfortunately you aren’t able to make modifications ONLINE. I always have to call in for modifications which is not a big deal. But everytime I call and ask for my meal to be WET with extra cheese they say okay and never fix it. Because I’m used The two days I called last night after ordering and specifically asked to speak to a manager the shift leader, Abbie she said her name is stated that yes they would make my order wet of course it did not come that way and it was dry. I wanted to replace the order today. I called and spoke with her again after asking for a manager and she tells me I need to contact DoorDash and put me on hold without saying anything gets back on the phone and tells me to contact DoorDash again but DoorDash has NOTHING to do with the modifications. if this is who y’all have as a shift leader, I feel bad for the rest of the employees the way she talk to me as a customer was very rude and saying she can’t do anything about it is absurd! You must definitely can make modifications to my order as Bay Area does it all the time all I asked for what wet and specific drinks. I did not get that!!! She was soooooo rude and I want to speak with an ACTUAL MANAGER!!! Not a rude young shift lead. Because she isn’t LEADING anything but attitude. Don’t visit the Kemah location if you’re looking for good customer service!! And she needs a COACHING. Bad!
I placed an order through Wingstop’s website, and it was an extremely disappointing experience.
The order took over an hour to arrive. When the delivery driver (who was with DoorDash, as Wingstop uses them for delivery) arrived, she informed me that the food had originally been packaged in a bag that was ripped open at the bottom, causing everything to spill on her. She made them rebag the food because she refused to deliver it in that condition — which I appreciate — but the fact that it was sent out that way is unacceptable.
When I received the order, it was incorrect, even though the receipt clearly showed what I had ordered through the system. I called the store to request a refund because at that point, traffic was completely blocked due to Fourth of July road closures near Kemah, and I couldn’t reasonably go pick anything up (I live in Seabrook).
Instead of resolving the issue, I was told they could remake the food, but I’d have to pick it up myself — completely missing the point that delivery was ordered to avoid this exact situation. When I asked for a refund, the employee told me they couldn’t provide one. She also refused to give me the manager’s name and identified herself as “Sarah.” Later, when my husband called, he was told no one by that name worked there.
Overall, this was a terrible customer service experience — between the incorrect order, poor handling of the food, refusal to issue a refund, and unhelpful and misleading communication from staff.
leslie
EVERY TIME we come to this location they always mess up my order, whether its missing fries or even swapping out items without letting us know. Even had the audacity to charge me extra for cheese for the fries and the fries are missing! So i paid for cheese and fries and all for or what
Atmosphere: 2
Food: 4
Service: 2
Invisible Love
Beyond slow took an hour for two 8 pieces. They had a restaurant full of people and weren't cooking!!! Drive to the mainsteeet one. I got an attitude for asking where's my food at 45 minutes.
Atmosphere: 1
Food: 1
Service: 1
Alexandra Guerra
It was absolutely awful. They got our order wrong and refused to do anything about it. Our food was cold and soggy and tasted awful. Would never eat here again absolutely disgusting.
Atmosphere: 1
Food: 2
Service: 1
Chris Yeager
City. Got kicked out of the League so you settle in Kemohtherapy
We got shorted wings and a regular fry when we ordered a large. My husband went back in and the girl told him it was a large so then I go in. I went in and stood there for a couple mons while the workers talked and one guy finally came up and asked what was wrong. Told him what the girl said he said no thats not a large ill fix it and he made the wings that were not put in to. One of the guys heard me and my husband talking about not coming to this location anymore taking the extra time to drive to a location way further because this happens to often. When it does the females always have attitudes when you tell them it was incorrect. The guy gave us 5 free boneless wings and when I got the correct things and I told them he put in 5 wings for us the girl looked at me and said why would he give you free wings. Um I dont know because yall messed up my order then you lied to my husband and told him he had a large fry when he didn't. The guys never have attitudes but the girls always do. The guy worker got in trouble for giving us 5 free BONELESS WINGS. $3.29. We are done with this location and will now drive further to get wingstop
Atmosphere: 1
Food: 3
Service: 1
The fact that NO ONE from Wingstop corporate hasn’t responded to ANYONE is absolutely ridiculous and shows they don’t care. Count your days Kemah Location. I will find someone who cares.
Atmosphere: 1
Food: 1
Service: 1
The fries were not as crispy as i like them and the wings were not seasoned well
Food: 3
Needs new management
Atmosphere: 1
Food: 3
Service: 1
Tyren was so nice he’s friendly and I will come again just because of him
Atmosphere: 3
Food: 4
Service: 5
They took forever to make my order, messed it up, still gave me a messed up order again, missed the fries, I had to purchase more fries and somehow they managed to take 20 mins + for just that. Not the mention your employee was just chitchatting with friends instead of focusing in the orders he needed to pack!
Atmosphere: 1
Food: 3
Service: 1
Yesterday I went to the store and everything was nice and I asked the lady in front about how long it will take for my order cause I just placed it she said 5/7minutes that they where about to pack it up and I asked for the drinks she when to check and said there wasn’t any I said ok in then a girl looked at her and screamed at her to help the guy that was packing orders I don’t who she was but that was really rude of her cause u should not have treated ur coworker I felt bad for the girl .
Atmosphere: 1
Food: 3
Service: 3
The food was Oky but bad service and a Leak by the bathroom and water all over the place and coke mechanic not always works and fries are terrible under cooked other thank that everything else is good
Atmosphere: 2
Food: 2
Service: 2
Every time I order from this location they MESS UP my order. Either I get the wrong food or there’s items missing. There needs to be better management. Bunch of kids messing around instead of doing their job. Don’t order from this location
Atmosphere: 1
Food: 1
Service: 1
I placed a door dash order online. And unfortunately you aren’t able to make modifications ONLINE. I always have to call in for modifications which is not a big deal. But everytime I call and ask for my meal to be WET with extra cheese they say okay and never fix it. Because I’m used The two days I called last night after ordering and specifically asked to speak to a manager the shift leader, Abbie she said her name is stated that yes they would make my order wet of course it did not come that way and it was dry. I wanted to replace the order today. I called and spoke with her again after asking for a manager and she tells me I need to contact DoorDash and put me on hold without saying anything gets back on the phone and tells me to contact DoorDash again but DoorDash has NOTHING to do with the modifications. if this is who y’all have as a shift leader, I feel bad for the rest of the employees the way she talk to me as a customer was very rude and saying she can’t do anything about it is absurd! You must definitely can make modifications to my order as Bay Area does it all the time all I asked for what wet and specific drinks. I did not get that!!! She was soooooo rude and I want to speak with an ACTUAL MANAGER!!! Not a rude young shift lead. Because she isn’t LEADING anything but attitude. Don’t visit the Kemah location if you’re looking for good customer service!! And she needs a COACHING. Bad!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I placed an order through Wingstop’s website, and it was an extremely disappointing experience.
The order took over an hour to arrive. When the delivery driver (who was with DoorDash, as Wingstop uses them for delivery) arrived, she informed me that the food had originally been packaged in a bag that was ripped open at the bottom, causing everything to spill on her. She made them rebag the food because she refused to deliver it in that condition — which I appreciate — but the fact that it was sent out that way is unacceptable.
When I received the order, it was incorrect, even though the receipt clearly showed what I had ordered through the system. I called the store to request a refund because at that point, traffic was completely blocked due to Fourth of July road closures near Kemah, and I couldn’t reasonably go pick anything up (I live in Seabrook).
Instead of resolving the issue, I was told they could remake the food, but I’d have to pick it up myself — completely missing the point that delivery was ordered to avoid this exact situation. When I asked for a refund, the employee told me they couldn’t provide one. She also refused to give me the manager’s name and identified herself as “Sarah.” Later, when my husband called, he was told no one by that name worked there.
Overall, this was a terrible customer service experience — between the incorrect order, poor handling of the food, refusal to issue a refund, and unhelpful and misleading communication from staff.
EVERY TIME we come to this location they always mess up my order, whether its missing fries or even swapping out items without letting us know. Even had the audacity to charge me extra for cheese for the fries and the fries are missing! So i paid for cheese and fries and all for or what
Atmosphere: 2
Food: 4
Service: 2
Beyond slow took an hour for two 8 pieces. They had a restaurant full of people and weren't cooking!!! Drive to the mainsteeet one. I got an attitude for asking where's my food at 45 minutes.
Atmosphere: 1
Food: 1
Service: 1
It was absolutely awful. They got our order wrong and refused to do anything about it. Our food was cold and soggy and tasted awful. Would never eat here again absolutely disgusting.
Atmosphere: 1
Food: 2
Service: 1
City. Got kicked out of the League so you settle in Kemohtherapy
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