Slow service and customer service isn't great. They're just in a bad mood.
SIRENA ROSALES
We came on an evening where there were only two cars in front of us at the drive-thru and two tables of people in their lobby! We ended up waiting for easily a half hour in the drive-thru line! When we finally got to the window they had completely forgotten our order and we had to restate to them so that they could begin. We ordered three blizzards. Two of the blizzards being Eminem with extra m&Ms and Oreo with extra Oreo. The line cook was eating and ingredients off of the line. You get a pretty good view of the kitchen if you pull up a little further. Hands did not have gloves and were touching other people's food and eating off of other people's food. The two young ladies that were in the kitchen area preparing ice cream and frozen treats were incredibly slow and when we received our blizzards our cups were barely what you would consider the portion size that we ordered. The large blizzards definitely didn't have a large blizzard amount of ice cream in them. The extra ingredients that we paid for we're not added. The bottom of our blizzards were just white soft serve and there was even a huge bubble gap in one of our blizzards which was very disappointing. Which means we got even less ice cream then we thought we had at first glance. This is our second visit with this kind of experience. We really love a good trip to dairy Queen and super super hope that things improve there the next time we visit! This time, unfortunately, really upset me. dairy Queen is delicious anyways! Maybe find another location!
Atmosphere: 1
Food: 3
Service: 1
Henry Brown
Very nice
Atmosphere: 5
Food: 5
Service: 5
WC
Shawna made my night, thank you ma’am you’re an awesome person. I needed that after the day I had.
Atmosphere: 5
Food: 5
Service: 5
Tim Pratt
Poor service and they charge extra dressing for salad even though one dressing is small and not enough
Atmosphere: 1
Food: 3
Service: 1
CJ
I made a drive-thru order. It was faster than most DQs I've been to and fresh. I wanted to point out that I accidentally left before getting my card back. I just happened to be stopped at the light nearby when a DQ employee RAN up to me and handed my card to me. That is above and beyond in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Richard Jones
We got there early. My granddaughters were invited behind counter and allowed to make their own cones. It made their day. Thank You to the Wonderful people at the Sydney Baker Street Location in Kerville Texas. Real People with a Heart . This is Truely Texas at its Best.
Atmosphere: 5
Food: 5
Service: 5
John Mook
Wife liked her burger and fries, the chicken stripe for me weren't the greatest.
Staff was great. The place was clean.
Atmosphere: 5
Food: 4
Service: 5
Katie
Went through the drive thru for two cheeseburgers around 3:30 on a Friday. The employee struggled to repeat the order correctly despite multiple attempts. When she read it back before giving me the total I corrected her again and she said she would correct the order, I then watched her hand the bag back to the kitchen for corrections. Received the food but told her we still needed one of our drinks, it took over 5 minutes for her to get a Diet Coke. Checked one burger before leaving and it was correct. Got back on the road only to find the other burger was missing cheese, ketchup, lettuce, and mustard. The also gave us fries that were less than half full. Completely disappointed and won’t be back.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Blizzard Treat
Scott Stoore
This is a very nice Restaurant with friendly employees and a pleasant experience.
Went in for a Blizzard that eventually got to me after 15 minutes. It was good though.
Atmosphere: 2
Food: 3
Service: 2
doesnt matter
This is ridiculous!!! Y’all need new management
Atmosphere: 1
Food: 3
Service: 1
Martin Valladares
5 minutes to close and the drive thru rep was polite, courteous and friendly. No different as if it was the middle of the day. Food was fresh! After a long day at work I couldn’t ask for anything better
Atmosphere: 5
Food: 5
Service: 5
misty wilson
I am soo happy our DQs finally have the cherry dipped cones! I ate them alll the time growing up in the 80s lol... Dq is always good.. be it regular foods or icecream, and always has very friendly people behind the counter!
Slow service and customer service isn't great. They're just in a bad mood.
We came on an evening where there were only two cars in front of us at the drive-thru and two tables of people in their lobby! We ended up waiting for easily a half hour in the drive-thru line! When we finally got to the window they had completely forgotten our order and we had to restate to them so that they could begin. We ordered three blizzards. Two of the blizzards being Eminem with extra m&Ms and Oreo with extra Oreo. The line cook was eating and ingredients off of the line. You get a pretty good view of the kitchen if you pull up a little further. Hands did not have gloves and were touching other people's food and eating off of other people's food. The two young ladies that were in the kitchen area preparing ice cream and frozen treats were incredibly slow and when we received our blizzards our cups were barely what you would consider the portion size that we ordered. The large blizzards definitely didn't have a large blizzard amount of ice cream in them. The extra ingredients that we paid for we're not added. The bottom of our blizzards were just white soft serve and there was even a huge bubble gap in one of our blizzards which was very disappointing. Which means we got even less ice cream then we thought we had at first glance. This is our second visit with this kind of experience. We really love a good trip to dairy Queen and super super hope that things improve there the next time we visit! This time, unfortunately, really upset me. dairy Queen is delicious anyways! Maybe find another location!
Atmosphere: 1
Food: 3
Service: 1
Very nice
Atmosphere: 5
Food: 5
Service: 5
Shawna made my night, thank you ma’am you’re an awesome person. I needed that after the day I had.
Atmosphere: 5
Food: 5
Service: 5
Poor service and they charge extra dressing for salad even though one dressing is small and not enough
Atmosphere: 1
Food: 3
Service: 1
I made a drive-thru order. It was faster than most DQs I've been to and fresh. I wanted to point out that I accidentally left before getting my card back. I just happened to be stopped at the light nearby when a DQ employee RAN up to me and handed my card to me. That is above and beyond in my opinion.
Atmosphere: 5
Food: 5
Service: 5
We got there early. My granddaughters were invited behind counter and allowed to make their own cones.
It made their day.
Thank You to the Wonderful people at the Sydney Baker Street Location in Kerville Texas.
Real People with a Heart .
This is Truely Texas at its Best.
Atmosphere: 5
Food: 5
Service: 5
Wife liked her burger and fries, the chicken stripe for me weren't the greatest.
Staff was great. The place was clean.
Atmosphere: 5
Food: 4
Service: 5
Went through the drive thru for two cheeseburgers around 3:30 on a Friday. The employee struggled to repeat the order correctly despite multiple attempts. When she read it back before giving me the total I corrected her again and she said she would correct the order, I then watched her hand the bag back to the kitchen for corrections. Received the food but told her we still needed one of our drinks, it took over 5 minutes for her to get a Diet Coke. Checked one burger before leaving and it was correct. Got back on the road only to find the other burger was missing cheese, ketchup, lettuce, and mustard. The also gave us fries that were less than half full. Completely disappointed and won’t be back.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Blizzard Treat
This is a very nice Restaurant with friendly employees and a pleasant experience.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Blizzard Treat
Restaurantji Recommends
Went in for a Blizzard that eventually got to me after 15 minutes. It was good though.
Atmosphere: 2
Food: 3
Service: 2
This is ridiculous!!! Y’all need new management
Atmosphere: 1
Food: 3
Service: 1
5 minutes to close and the drive thru rep was polite, courteous and friendly. No different as if it was the middle of the day. Food was fresh! After a long day at work I couldn’t ask for anything better
Atmosphere: 5
Food: 5
Service: 5
I am soo happy our DQs finally have the cherry dipped cones! I ate them alll the time growing up in the 80s lol... Dq is always good.. be it regular foods or icecream, and always has very friendly people behind the counter!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split, Blizzard Treat, Jalitos, Onion Rings, Ice Cream Cone with Sprinkles, Chicken Strip Basket, Peanut Buster Parfait and Sundae, Strawberry, Chocolate Extreme Blizzard, Hot Fudge, Jalitos Ranch Hungr-Buster, Nacho Deluxe, Crispy Chicken Salad, Dude Chicken Fried Steak Sandwich
There was a very long wait at this Dairy Queen location.
Atmosphere: 3
Food: 3
Service: 1
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