My friend and I go pretty often in the afternoon for iced coffee. Simple order. We don’t get food, ask for modifications, or any ice creams. Just coffees with cream and sugar. This time however, as we got up to the window to pay, the girl asked if we didn’t want Mangonadas instead? I looked at her confused, and smiled to not appear rude, and told her no and explained that we’d just like coffees. She tried quickly back tracking when she noticed my friend and I looked at each other. Yes we’re both Hispanic, but it felt so weird, especially since no one else was in line so it’s not as if she had our order confused with another car or had any extra drinks to give away. I get mistakes and slips of the tongue happen, but maybe talk to the staff to not make assumptions. Others may not take it as lightly..
Atmosphere: 2
Food: 5
Service: 1
Mark P
DO NOT DRINK THE COFFEE. Taste like they didn’t clean it and over brewed old grounds.
Atmosphere: 1
Food: 1
Service: 1
Jenny Etienne
Lately my coffee never made right Brittany always makes it right for me
Atmosphere: 5
Food: 5
Service: 5
Bryanna Rodriguez
Adriana C welcomed us with such a friendly face and cheerful attitude. She helped us pick out our drinks and they were all perfect! Definitely made our time there worthwhile.
Atmosphere: 5
Food: 5
Service: 5
Isael Arreola
The opening time said 4am on the website and in the store front. I was not helped until 4:30 because they had not gotten their stuff ready.
Service: 1
Leslie Jasso
Service is always 👌 on point but the time management and sometimes quality of the drinks are sometimes questionable
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Coconut
James Gilbert
Horrible experience no customer service to seen anyway and order through mobile app cuz im disable and the wife wanted to buy me breakfast. Well needless to say 2025 and show someone a recipet and order number 🙄 but can't tell me hey look since we are out of eggs can we get you something else 😉. Nope leave me standing there while in pain looking for a recipet I just showed you and half the order sitting there but no recipet. So look even if you're trying to skip lines and get fast easy good nope not here leaving without food to take my medication with.
Atmosphere: 1
Food: 1
Service: 1
Peggy Humm
They did not standard offerings of crullers and sour cream donuts. Also did not have apple fritter. Disappointed. Instead I got a breakfast sandwich which was good.
Atmosphere: 4
Food: 1
Service: 4
Edward Ramirez
Worst Dunkin I’ve ever been to. They’re so slow and park you at drive through even when nobody is behind you! Drinks are never made right. It does t seem like they have a manager. The girl Brittany that works in drive through is so unfriendly. They just need to get rid of the entire staff and start over!! I do not recommend this location!!
Mr Landa
Not clean steats tables and floors are filthy not very professional
Today was my second time going to dunkin d.since they opened in k-town(Kerrville). Dissatisfied both times.Staff is always friendly. I went 1st thing in the morning hoping for hot/fresh. Cold, taste old, donuts just like the 1st time, and way.. over priced and small. I usually go to the other donuts shops and my order is fresh and hot when I get to my destination. Dunkin was cold when they give me my order. Box cold, donuts cold. I gave a 2nd and last try. I could've taken it back I think it would be the same. I get better donuts from the stores for a lot less and fluffy fresh tasting. I will not give it another try. 2 strikes you're out. I don't play with my money. Very disappointed in this place. I would discourage anyone from going there. No recommendations from me to go there.
Food: 1
Service: 4
niceguy9244
I can only speak to my experience getting black coffee here….the staff are entirely too slow…..sitting in front of the window for 5 minutes waiting on a single cup of black coffee is ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Jay Vang
Great staff and the ice cream and cold drinks are delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Nannaphat Ann
I stopped by around 4 PM, and some ice cream and donut flavors were already sold out. The ice cream was delicious, and the donuts were great as well. The shop has a clean and pleasant atmosphere, with plenty of parking available. The staff were friendly and welcoming. I will come back 😊
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Dozen Donuts
Nicole Wilkinson
I'm not sure why I keep going back thinking this place is gonna get better, spoiler alert, they suck. The owner and/or district manager doesn't give a crap about this location clearly. We've attempted to go various times to try the ice cream of the month, and they're literally always out, of not only that, but most flavors, just tried to go again tonight, there were MAYBE 7 flavors available. I can't speak to the donut side because there's much better family owned donut places in town, including directly next door, but when it comes to the ice cream side of things, it's abysmal. This is a fairly new establishment and it's already crap. The people who run this place obviously don't keep up with these reviews, otherwise I'm sure things would change, but potential customers, take heed, go elsewhere for your ice cream needs. Freddy's and dairy queen are close and never disappoint.
My friend and I go pretty often in the afternoon for iced coffee. Simple order. We don’t get food, ask for modifications, or any ice creams. Just coffees with cream and sugar. This time however, as we got up to the window to pay, the girl asked if we didn’t want Mangonadas instead? I looked at her confused, and smiled to not appear rude, and told her no and explained that we’d just like coffees. She tried quickly back tracking when she noticed my friend and I looked at each other. Yes we’re both Hispanic, but it felt so weird, especially since no one else was in line so it’s not as if she had our order confused with another car or had any extra drinks to give away. I get mistakes and slips of the tongue happen, but maybe talk to the staff to not make assumptions. Others may not take it as lightly..
Atmosphere: 2
Food: 5
Service: 1
DO NOT DRINK THE COFFEE. Taste like they didn’t clean it and over brewed old grounds.
Atmosphere: 1
Food: 1
Service: 1
Lately my coffee never made right Brittany always makes it right for me
Atmosphere: 5
Food: 5
Service: 5
Adriana C welcomed us with such a friendly face and cheerful attitude. She helped us pick out our drinks and they were all perfect! Definitely made our time there worthwhile.
Atmosphere: 5
Food: 5
Service: 5
The opening time said 4am on the website and in the store front. I was not helped until 4:30 because they had not gotten their stuff ready.
Service: 1
Service is always 👌 on point but the time management and sometimes quality of the drinks are sometimes questionable
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Coconut
Horrible experience no customer service to seen anyway and order through mobile app cuz im disable and the wife wanted to buy me breakfast. Well needless to say 2025 and show someone a recipet and order number 🙄 but can't tell me hey look since we are out of eggs can we get you something else 😉. Nope leave me standing there while in pain looking for a recipet I just showed you and half the order sitting there but no recipet. So look even if you're trying to skip lines and get fast easy good nope not here leaving without food to take my medication with.
Atmosphere: 1
Food: 1
Service: 1
They did not standard offerings of crullers and sour cream donuts. Also did not have apple fritter. Disappointed. Instead I got a breakfast sandwich which was good.
Atmosphere: 4
Food: 1
Service: 4
Worst Dunkin I’ve ever been to. They’re so slow and park you at drive through even when nobody is behind you! Drinks are never made right. It does t seem like they have a manager. The girl Brittany that works in drive through is so unfriendly. They just need to get rid of the entire staff and start over!! I do not recommend this location!!
Not clean steats tables and floors are filthy not very professional
Restaurantji Recommends
Today was my second time going to dunkin d.since they opened in k-town(Kerrville). Dissatisfied both times.Staff is always friendly. I went 1st thing in the morning hoping for hot/fresh. Cold, taste old, donuts just like the 1st time, and way.. over priced and small. I usually go to the other donuts shops and my order is fresh and hot when I get to my destination. Dunkin was cold when they give me my order. Box cold, donuts cold. I gave a 2nd and last try. I could've taken it back I think it would be the same. I get better donuts from the stores for a lot less and fluffy fresh tasting. I will not give it another try. 2 strikes you're out. I don't play with my money. Very disappointed in this place. I would discourage anyone from going there. No recommendations from me to go there.
Food: 1
Service: 4
I can only speak to my experience getting black coffee here….the staff are entirely too slow…..sitting in front of the window for 5 minutes waiting on a single cup of black coffee is ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Great staff and the ice cream and cold drinks are delicious 😋
Atmosphere: 5
Food: 5
Service: 5
I stopped by around 4 PM, and some ice cream and donut flavors were already sold out. The ice cream was delicious, and the donuts were great as well. The shop has a clean and pleasant atmosphere, with plenty of parking available. The staff were friendly and welcoming. I will come back 😊
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Dozen Donuts
I'm not sure why I keep going back thinking this place is gonna get better, spoiler alert, they suck. The owner and/or district manager doesn't give a crap about this location clearly. We've attempted to go various times to try the ice cream of the month, and they're literally always out, of not only that, but most flavors, just tried to go again tonight, there were MAYBE 7 flavors available. I can't speak to the donut side because there's much better family owned donut places in town, including directly next door, but when it comes to the ice cream side of things, it's abysmal. This is a fairly new establishment and it's already crap. The people who run this place obviously don't keep up with these reviews, otherwise I'm sure things would change, but potential customers, take heed, go elsewhere for your ice cream needs. Freddy's and dairy queen are close and never disappoint.
Atmosphere: 1
Food: 1
Service: 1
Loading...