The last time I was in Kerrville I stopped in to get some food for the road. The kiosk was offering me some two-for-one specials but I could not figure out how to make it work on the kiosk. The kiosk was also not printing receipts. So I went up to the counter and very politely asked for a receipt and how do I get the two for one specials. The manager came over and was very angry with me and insulting to me because I was asking these quite reasonable questions. I will never go back. No customer deserves to be treated that way.
Atmosphere: 1
Food: 1
Service: 1
darylin jennings
We have had multiple bad experiences at this location. Today particularly we had poor service, we were overcharged and given the wrong items. I used my app specifically because it was my birthday and I had a free item. I was it only charged for the item but it was also mad incorrectly when I ordered it no onion or sauce add ketchup.
Atmosphere: 1
Food: 2
Service: 1
igoo agoo
Fries were hot and crispy
Jeff
Burgers were nasty ..bread was burnt and there was no mustard on them at all very dry and never wanna experience this again ..how sad that this keeps happening and nothing changes ..upper mangers need to sit down and talk about this restaurant and the people just not caring..ain't no way I would let a burger go out like this
Food: 1
Kevin Belcher
Nice place in nice area. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Danisha Mota
Food is always fresh. Customer service from staff is great. I've been here as a customer as well as a door dash delivery driver and the staff is always making sure my orders are correct and how the customer likes it.
Atmosphere: 5
Food: 5
Service: 5
Kasie Rosales
It is December 24th and on the app it says that it is open so I order online to pick it up but then I arrive no one was there but the light were on and there was no way to get a refund so i have to wait until after the 25th to see if i can get a refund and when I googled all the other fast food places to see if they were open, they all said close and the only one that said open was McDonald’s even though they weren’t open.
james naismith
Out of everything
Atmosphere: 1
Food: 1
Service: 1
Jai Dykes
Quick and helpful
Atmosphere: 5
Food: 5
Service: 5
Carmelo
McDonald's is all about customer service right well it should be well it was before. Pulling up at the drive-thru usually they got somebody greeting you or something especially if they're busy they didn't tell you give me one second I'll be right with you or something like that well I pull up for a couple of minutes and nothing no greeting or nothing I said hello and she answer right away saying I'll be right with you with a smart ass tone not even a couple of seconds saying sorry about the way how can I help you like maybe you could have greeted me with that letting me know so I could wait to order instead of saying hello I try to order a frappe and they said the machine was down I try to order an ice cream cone they said they don't have no ice cream it's down only shakes so I just left wherever that lady was that was working right now is very rude if she doesn't like her job then maybe she shouldn't be working for McDonald's this was about between 8:45 to 8:55 p.m. I'm very disappointed
Is it normal for the burgers to still be pink in the middle?
Ally Star
I just moved here been to this place 3 times and it has always been the worse it's Halloween day and a woman that was rushing to get off was being rlly rude to us gave us cold food bag wasn't even hot at all my husband replied to this place never called him back and he would be the nicer person there do not go here
Atmosphere: 1
Food: 1
Service: 1
Laeoni Alvarado
Each time I go, they never get my order right and the workers are very rude when I have to go back for what I paid for
Atmosphere: 1
Food: 1
Service: 1
Dawn Horton
It's McDonald's everybody knows about McDonald's
Atmosphere: 3
Food: 3
Service: 3
Johnny Kruse
They always over cook the fries and no one ever up front to help you if the dam machine
The last time I was in Kerrville I stopped in to get some food for the road. The kiosk was offering me some two-for-one specials but I could not figure out how to make it work on the kiosk. The kiosk was also not printing receipts. So I went up to the counter and very politely asked for a receipt and how do I get the two for one specials. The manager came over and was very angry with me and insulting to me because I was asking these quite reasonable questions. I will never go back. No customer deserves to be treated that way.
Atmosphere: 1
Food: 1
Service: 1
We have had multiple bad experiences at this location. Today particularly we had poor service, we were overcharged and given the wrong items. I used my app specifically because it was my birthday and I had a free item. I was it only charged for the item but it was also mad incorrectly when I ordered it no onion or sauce add ketchup.
Atmosphere: 1
Food: 2
Service: 1
Fries were hot and crispy
Burgers were nasty ..bread was burnt and there was no mustard on them at all very dry and never wanna experience this again ..how sad that this keeps happening and nothing changes ..upper mangers need to sit down and talk about this restaurant and the people just not caring..ain't no way I would let a burger go out like this
Food: 1
Nice place in nice area. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Food is always fresh. Customer service from staff is great. I've been here as a customer as well as a door dash delivery driver and the staff is always making sure my orders are correct and how the customer likes it.
Atmosphere: 5
Food: 5
Service: 5
It is December 24th and on the app it says that it is open so I order online to pick it up but then I arrive no one was there but the light were on and there was no way to get a refund so i have to wait until after the 25th to see if i can get a refund and when I googled all the other fast food places to see if they were open, they all said close and the only one that said open was McDonald’s even though they weren’t open.
Out of everything
Atmosphere: 1
Food: 1
Service: 1
Quick and helpful
Atmosphere: 5
Food: 5
Service: 5
McDonald's is all about customer service right well it should be well it was before. Pulling up at the drive-thru usually they got somebody greeting you or something especially if they're busy they didn't tell you give me one second I'll be right with you or something like that well I pull up for a couple of minutes and nothing no greeting or nothing I said hello and she answer right away saying I'll be right with you with a smart ass tone not even a couple of seconds saying sorry about the way how can I help you like maybe you could have greeted me with that letting me know so I could wait to order instead of saying hello I try to order a frappe and they said the machine was down I try to order an ice cream cone they said they don't have no ice cream it's down only shakes so I just left wherever that lady was that was working right now is very rude if she doesn't like her job then maybe she shouldn't be working for McDonald's this was about between 8:45 to 8:55 p.m. I'm very disappointed
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Is it normal for the burgers to still be pink in the middle?
I just moved here been to this place 3 times and it has always been the worse it's Halloween day and a woman that was rushing to get off was being rlly rude to us gave us cold food bag wasn't even hot at all my husband replied to this place never called him back and he would be the nicer person there do not go here
Atmosphere: 1
Food: 1
Service: 1
Each time I go, they never get my order right and the workers are very rude when I have to go back for what I paid for
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's everybody knows about McDonald's
Atmosphere: 3
Food: 3
Service: 3
They always over cook the fries and no one ever up front to help you if the dam machine
Atmosphere: 1
Food: 2
Service: 1
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