This was a very disappointing experience at the Subway on Junction Highway in Kerrville. The older woman working the counter was openly rude while we were ordering, making faces and acting irritated over simple sandwich requests. It felt unwelcoming and completely uncalled for as paying customers.
What made it worse was the condition of the dining area. The floor under the tables was filthy — lettuce, bread crumbs, and debris stuck to the ground like it hadn’t been cleaned in days. This is not what you expect from a restaurant that handles food.
It’s honestly sad because this has been one of our favorite places in town, but between the poor attitude and the lack of cleanliness, this visit was a major letdown. Management seriously needs to address customer service and basic sanitation here.
Atmosphere: 1
Food: 3
Service: 1
Camille Friedmann
Subway in Kerrville off Junction highway is quick, reasonably priced and the service is prompt, pleasant and a variety of sandwiches and fresh toppings to choose from.
Atmosphere: 5
Food: 5
Service: 5
Donna S
Jackie is awesome love her! Very fun and lively.
Atmosphere: 5
Food: 5
Service: 5
Alicia DAmato
very clean shop, young man was friendly and helpful. the quality of the ingredients has improved in the last few years. I am very pleased
Atmosphere: 5
Food: 5
Service: 5
B. W.
This undoubtedly has to be one of the worst Subway restaurants within 100 miles! Dirty everywhere inside, air conditioning vents and ceiling covered in black dust and dirt, mold. The food isn't covered properly and the entire serving line is food mixed up with each other and spilled ingredients left on the line, making for a recipe for food poisoning in my opinion! Employees are rude, unsanitary, and don't care anything about themselves, much less customer service and cleanliness! This location is a health violation to even be open, in my opinion, and I will be contacting the city immediately!
Atmosphere: 1
Food: 1
Service: 1
Debra
The lady was so rude, about my service dog.
Service: 1
Lizzy Alvarez
Dillon always provides great customer service when we come in. We enjoy when he's working.
Atmosphere: 5
Food: 5
Service: 5
Bryan M
after 2 hours was unable to place an order on their website, or even call and have someone answer. very poor customer relations
Anabel Hewitt
I want to give a big shout out to Amber who was working. She had some people she was already helping and when I walked in she made sure to welcome me with a very friendly welcome. She was not helping the other people had them laughing as she was getting them taken care of, which shows she was not only friendly she could do it and still be fast. Then as she’s helping me she had me laughing and was so nice. She kept that place very clean. I will definitely come back when she’s here!
Atmosphere: 5
Food: 5
Service: 5
Kirk Kinley
Not always open during posted hours. Health Department rating not the greatest. Will not go back until there is a change in ownership.
Awful awful customer service. Just ride and snarky. “Yeah I heard you” “ma’am I gave you that already” when you ask for extra. I understand there’s rules employees have on how much they can put on a sandwich but it doesn’t hurt to be polite and smile. Woman with bun glasses skinny arched brows and too much blush is awful. If you’re looking for a job don’t bother.
Aly Jeffers
The girl was super rude I asked for more pickles in she put 2 more pickles. She Put the nasty parts of tomato's on my bf sandwich. We got chicken teriyaki in she put the smallest about of sauce my sandwich is dry. Basically she was rude the whole time in acted like the topping came outta her pay check never had such a small 12inch sandwich from subway. I'd go to another subway then this one you gonna get better service in food as where!!!
Atmosphere: 4
Food: 1
Service: 1
Joni Conenna
The meatball sub was terrific and the service was top notch
Atmosphere: 4
Food: 5
Service: 5
Remmi Fernandez
Ordered a BLT Togo. I was shorted on my bacon, there is supposed to be 8 slices (being previously worked at Subway, I knew this and it was mostly bread). Then I found rotten lettuce and onion ends in my sandwich. Had to go back for sauce for my sandwich because even though I ordered extra there wasn’t extra. There was no oil and vinegar like I requested. I will say the young lady working was very sweet and considerate. Good customer service. She may need just a little more training? Someone to show her what is acceptable to put on a sandwich? Idk. Thoroughly disappointed ?
Atmosphere: 3
Food: 1
Service: 3
Maria Lopez
Their subs have always been great You order what you want, how you want it
This was a very disappointing experience at the Subway on Junction Highway in Kerrville. The older woman working the counter was openly rude while we were ordering, making faces and acting irritated over simple sandwich requests. It felt unwelcoming and completely uncalled for as paying customers.
What made it worse was the condition of the dining area. The floor under the tables was filthy — lettuce, bread crumbs, and debris stuck to the ground like it hadn’t been cleaned in days. This is not what you expect from a restaurant that handles food.
It’s honestly sad because this has been one of our favorite places in town, but between the poor attitude and the lack of cleanliness, this visit was a major letdown. Management seriously needs to address customer service and basic sanitation here.
Atmosphere: 1
Food: 3
Service: 1
Subway in Kerrville off Junction highway is quick, reasonably priced and the service is prompt, pleasant and a variety of sandwiches and fresh toppings to choose from.
Atmosphere: 5
Food: 5
Service: 5
Jackie is awesome love her! Very fun and lively.
Atmosphere: 5
Food: 5
Service: 5
very clean shop, young man was friendly and helpful. the quality of the ingredients has improved in the last few years. I am very pleased
Atmosphere: 5
Food: 5
Service: 5
This undoubtedly has to be one of the worst Subway restaurants within 100 miles!
Dirty everywhere inside, air conditioning vents and ceiling covered in black dust and dirt, mold.
The food isn't covered properly and the entire serving line is food mixed up with each other and spilled ingredients left on the line, making for a recipe for food poisoning in my opinion!
Employees are rude, unsanitary, and don't care anything about themselves, much less customer service and cleanliness!
This location is a health violation to even be open, in my opinion, and I will be contacting the city immediately!
Atmosphere: 1
Food: 1
Service: 1
The lady was so rude, about my service dog.
Service: 1
Dillon always provides great customer service when we come in. We enjoy when he's working.
Atmosphere: 5
Food: 5
Service: 5
after 2 hours was unable to place an order on their website, or even call and have someone answer. very poor customer relations
I want to give a big shout out to Amber who was working. She had some people she was already helping and when I walked in she made sure to welcome me with a very friendly welcome. She was not helping the other people had them laughing as she was getting them taken care of, which shows she was not only friendly she could do it and still be fast. Then as she’s helping me she had me laughing and was so nice. She kept that place very clean. I will definitely come back when she’s here!
Atmosphere: 5
Food: 5
Service: 5
Not always open during posted hours. Health Department rating not the greatest. Will not go back until there is a change in ownership.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Awful awful customer service. Just ride and snarky. “Yeah I heard you” “ma’am I gave you that already” when you ask for extra. I understand there’s rules employees have on how much they can put on a sandwich but it doesn’t hurt to be polite and smile. Woman with bun glasses skinny arched brows and too much blush is awful. If you’re looking for a job don’t bother.
The girl was super rude I asked for more pickles in she put 2 more pickles. She Put the nasty parts of tomato's on my bf sandwich. We got chicken teriyaki in she put the smallest about of sauce my sandwich is dry. Basically she was rude the whole time in acted like the topping came outta her pay check never had such a small 12inch sandwich from subway. I'd go to another subway then this one you gonna get better service in food as where!!!
Atmosphere: 4
Food: 1
Service: 1
The meatball sub was terrific and the service was top notch
Atmosphere: 4
Food: 5
Service: 5
Ordered a BLT Togo. I was shorted on my bacon, there is supposed to be 8 slices (being previously worked at Subway, I knew this and it was mostly bread). Then I found rotten lettuce and onion ends in my sandwich. Had to go back for sauce for my sandwich because even though I ordered extra there wasn’t extra. There was no oil and vinegar like I requested.
I will say the young lady working was very sweet and considerate. Good customer service.
She may need just a little more training?
Someone to show her what is acceptable to put on a sandwich?
Idk. Thoroughly disappointed ?
Atmosphere: 3
Food: 1
Service: 3
Their subs have always been great
You order what you want, how you want it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Chocolate Chip Cookie
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