Service is so bad. We stood at the counter for 10 minutes no one even came up so we decided to order on the self order screen. Staff completely ignored us. Food took long time we had to remind them we got drinks . We will go somewhere else next time for sure.
Atmosphere: 1
Food: 1
Service: 1
James Gilbert
Manager of the month 😆 🤣 cant even say hi to your customers or put your nasty phone down. Can't even rate the food cuz idk if we want it. Yelling at people in the drive thru too is wild.
Atmosphere: 1
Service: 1
Dr. Tracy A. Jones
This place needs to be shut down. The black girl working the window had major attitude and the food was anything but edible.Corporate please reach out to me so that I can provide more details!!
Atmosphere: 1
Food: 1
Service: 1
Megan Seal
Bizarre event there. I witnessed what looked like an employee in a black older Chrysler 300 going around the building several times...we counted 12 times before we pulled off. She would pull up to the speaker....sit for approximately 5 seconds. Pull around slowly to the window. Sit there for about 10 seconds and then slowly pull around again. She would do this even if there were customers. We had noticed it since she was behind us at our order. We had pulled over just across from the window to eat our food. We weren't sure if it was some form of harassments and considered calling the cops. Since the window operator wouldn't open the window to her. Really strange behavior for a 2:30pm visit.
Atmosphere: 4
Food: 4
Service: 4
Martinez Pacheco
Emily is a real charmer because my food was wrong and she's completely unbothered her being nice and respectful would have made me feel okay about them messing up. Please, could someone give me her HR number so she can learn how to speak with customers?
Food: 1
Service: 1
Abel Paredes
After years of not going to this place I decided to give it another chance....Fail !!!!! Will never go there again....look at the pathetic amount of beef !!!
Sierra Fritzz
Who ever the younger girl working drive through tonight11/18 …is ratchet and needs to be fired :/ HORRIBLE attitude cussing the other employees and customers that were in front of us with the window wide open as we are pulling up to pay.
Atmosphere: 1
Food: 3
Service: 1
Philip
Big turn around with the new folks running it. Guys had a great attitude, food came out quick. Really happy about this, lord knows we don't have a lot of options after 10 in this town so it's nice to be able to grab some food, get it quick and be met with a good attitude Extra props to Darren and Jonah, you guys are doing a great job, with great attitudes!
Atmosphere: 5
Food: 5
Service: 5
Donald Aubrey
Well first of all I went through the drive-thru are the two tacos and a burrito remind you this is fast food basic tacos nothing to ride home about I waited about 20 to 25 minutes I thought of driving off but then I remember already paid so I had to wait that was my experience but don't take my word for it everyone's trip is different maybe I went on a bad night I don't know but overall the food was good not worked the weight
Atmosphere: 1
Food: 3
Service: 1
Frank Hoover
Took forever to receive my food. Also the girl who took my order on the drive thru was very inpatient and rude. Dr pepper was flat. The young man who brought out my food was very professional and good and apologized for the wait
Cheese quesadilla with no cheese — yum 🤔. And shoutout to Jona (if that’s even his name) for the amazing customer service… not! Missing five items and he acted like a total fool instead of helping. Do better!
Atmosphere: 1
Food: 1
Service: 1
Jordan Fisher
Employees in pajamas. Order was cold and wrong. The two new items were missing the new ingredients.
Atmosphere: 1
Food: 1
Service: 1
james naismith
Food was horrible I won't be going back like ever but the staff was nice so there's that
Atmosphere: 1
Food: 1
Service: 5
Nomadic Living (Klauberi)
After reading the other reviews on this I would have to wonder why this manager continues to have a job. If leadership fails, then everything down the line fails as well. This location is a glaring example of how the management team is failing everyone, staff and patrons alike. It's also apparent that corporate has no interest as I couldn't find anywhere in the reviews where someone from corporate or upper management (general manager) reached out. I would give 0 stars if I could. Ordered food via uber eats and ordered a beef/bean burrito with no onions. Food arrived covered with onions. Called the restaurant and spoke with the female manager who refused to give her name to inquire about how to remedy the situation. She proceeded to argue with me then hung up on me. Tried to call corporate and they are apparently closed on the weekend. Will call on Monday. If anyone knows the manager's name at the Kerrville Taco Bell please respond and let me know.
Atmosphere: 1
Food: 1
Service: 1
mike g
couldn't give 1/2 a star store employees are rude especially the manager slowest taco bell in texas
Service is so bad. We stood at the counter for 10 minutes no one even came up so we decided to order on the self order screen. Staff completely ignored us. Food took long time we had to remind them we got drinks . We will go somewhere else next time for sure.
Atmosphere: 1
Food: 1
Service: 1
Manager of the month 😆 🤣 cant even say hi to your customers or put your nasty phone down. Can't even rate the food cuz idk if we want it. Yelling at people in the drive thru too is wild.
Atmosphere: 1
Service: 1
This place needs to be shut down. The black girl working the window had major attitude and the food was anything but edible.Corporate please reach out to me so that I can provide more details!!
Atmosphere: 1
Food: 1
Service: 1
Bizarre event there. I witnessed what looked like an employee in a black older Chrysler 300 going around the building several times...we counted 12 times before we pulled off. She would pull up to the speaker....sit for approximately 5 seconds. Pull around slowly to the window. Sit there for about 10 seconds and then slowly pull around again. She would do this even if there were customers. We had noticed it since she was behind us at our order. We had pulled over just across from the window to eat our food. We weren't sure if it was some form of harassments and considered calling the cops. Since the window operator wouldn't open the window to her. Really strange behavior for a 2:30pm visit.
Atmosphere: 4
Food: 4
Service: 4
Emily is a real charmer because my food was wrong and she's completely unbothered her being nice and respectful would have made me feel okay about them messing up.
Please, could someone give me her HR number so she can learn how to speak with customers?
Food: 1
Service: 1
After years of not going to this place I decided to give it another chance....Fail !!!!! Will never go there again....look at the pathetic amount of beef !!!
Who ever the younger girl working drive through tonight11/18 …is ratchet and needs to be fired :/ HORRIBLE attitude cussing the other employees and customers that were in front of us with the window wide open as we are pulling up to pay.
Atmosphere: 1
Food: 3
Service: 1
Big turn around with the new folks running it. Guys had a great attitude, food came out quick. Really happy about this, lord knows we don't have a lot of options after 10 in this town so it's nice to be able to grab some food, get it quick and be met with a good attitude
Extra props to Darren and Jonah, you guys are doing a great job, with great attitudes!
Atmosphere: 5
Food: 5
Service: 5
Well first of all I went through the drive-thru are the two tacos and a burrito remind you this is fast food basic tacos nothing to ride home about I waited about 20 to 25 minutes I thought of driving off but then I remember already paid so I had to wait that was my experience but don't take my word for it everyone's trip is different maybe I went on a bad night I don't know but overall the food was good not worked the weight
Atmosphere: 1
Food: 3
Service: 1
Took forever to receive my food. Also the girl who took my order on the drive thru was very inpatient and rude. Dr pepper was flat. The young man who brought out my food was very professional and good and apologized for the wait
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Cheese quesadilla with no cheese — yum 🤔.
And shoutout to Jona (if that’s even his name) for the amazing customer service… not! Missing five items and he acted like a total fool instead of helping. Do better!
Atmosphere: 1
Food: 1
Service: 1
Employees in pajamas. Order was cold and wrong. The two new items were missing the new ingredients.
Atmosphere: 1
Food: 1
Service: 1
Food was horrible I won't be going back like ever but the staff was nice so there's that
Atmosphere: 1
Food: 1
Service: 5
After reading the other reviews on this I would have to wonder why this manager continues to have a job. If leadership fails, then everything down the line fails as well. This location is a glaring example of how the management team is failing everyone, staff and patrons alike. It's also apparent that corporate has no interest as I couldn't find anywhere in the reviews where someone from corporate or upper management (general manager) reached out. I would give 0 stars if I could. Ordered food via uber eats and ordered a beef/bean burrito with no onions. Food arrived covered with onions. Called the restaurant and spoke with the female manager who refused to give her name to inquire about how to remedy the situation. She proceeded to argue with me then hung up on me. Tried to call corporate and they are apparently closed on the weekend. Will call on Monday. If anyone knows the manager's name at the Kerrville Taco Bell please respond and let me know.
Atmosphere: 1
Food: 1
Service: 1
couldn't give 1/2 a star store employees are rude especially the manager slowest taco bell in texas
Atmosphere: 1
Food: 1
Service: 1
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