Took my kids for ice cream. I got two scoops in a cone. My kids got single scoops..we'll has suger cones. The kids was put in a cup to add some gummy candy..maybe 4 or 5 dummies each..the lady charged me 3.00..all together cost was 19.87..crazy
Demario Woods
Why are you always out of Chocolate and Cookies and Cream Ice Cream? Would it hurt to order more of the flavors you run out of all the time?
Wandalis Gonzalez
At 9:00pm and they didn’t have any ice cream.
T Lucas
Last year I ordered my kids cake from here 2 months in advance the daybefore they call me saying they don't have the flavor cake I chose. This year I ordered my kids cake same 2 weeks in advance. This time they didn't even make my kids cake at all !! Go to pick it up and my kids party was starting in 1 hour didn't even have it. I ordered a picture cake which is more than a regular cake and thats what they offered and told me to get to if I wanted I said no because that is just to much cake. However I think they should have gave me a refund and a free cake. This is just ridiculous will not be going no more again for mine or anyone's birthday cake.
Kathie Thomison
They never have any chocolate flavors out. Forget about 31 flavors.
Lilith Michelle
Terrible service, the cashier treated us very badly and in a bad mood.
Lewis Helt
I ordered 4 quarts of the Love potion 31 ice cream on line and set a time of 7 PM. When I called to say I was on my way BR told me they had no such order and that the flavor was not even in yet. I was directed to contact customer support. I contacted CS via e-mail and next day received an e-mail from Jennifer the district manager. Explained the issue and she asked me to come to the store and the funds were refunded as well as a free quart of ice cream for my troubles. Perfect example of turning a bad experience into a positive one. Although I will not use the online ordering option as this was the second issue I have had. Thank you to Jennifer for handling this.
Jennifer Murphy
Ordered a birthday cake for my son online a week in advance; went to pick up and they had made the wrong cake. Receipt clearly said which cake was supposed to Be made - “banner cake”, but the cake lady made a different cake. And it was not even made that well (see ribbons on picture.) It was the day before his birthday so not much could be done; the employees helping me were kind and not the ones responsible for the mistake, so I just took the cake and left. Judging by the other reviews, this is just the kind of establishment they are, lacking accountability and professionalism. Not to mention I had to wait over 10 minutes to be helped when there was only one other customer there (a dasher picking up an order) and three employees. On par with this city in general.
I don't understand how they are always missing items if there is shortage remove those things from your menu. Including through delivery apps
Yssa Mohammad
Although they were missing flavors at the time of my order, Tori’s customer service was above and beyond. Despite the late hour, her attitude and assistance exceeded expectations, and her communication skills made the experience very smooth and hospitable.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gold Medal Ribbon
Marc Ramos
Good service, beautiful
Food: 5
Service: 5
Eliezer Morales
More than 15 minutes for an ice cream and the attitude of the employees is
Took my kids for ice cream. I got two scoops in a cone. My kids got single scoops..we'll has suger cones. The kids was put in a cup to add some gummy candy..maybe 4 or 5 dummies each..the lady charged me 3.00..all together cost was 19.87..crazy
Why are you always out of Chocolate and Cookies and Cream Ice Cream? Would it hurt to order more of the flavors you run out of all the time?
At 9:00pm and they didn’t have any ice cream.
Last year I ordered my kids cake from here 2 months in advance the daybefore they call me saying they don't have the flavor cake I chose.
This year I ordered my kids cake same 2 weeks in advance. This time they didn't even make my kids cake at all !! Go to pick it up and my kids party was starting in 1 hour didn't even have it. I ordered a picture cake which is more than a regular cake and thats what they offered and told me to get to if I wanted I said no because that is just to much cake. However I think they should have gave me a refund and a free cake. This is just ridiculous will not be going no more again for mine or anyone's birthday cake.
They never have any chocolate flavors out. Forget about 31 flavors.
Terrible service, the cashier treated us very badly and in a bad mood.
I ordered 4 quarts of the Love potion 31 ice cream on line and set a time of 7 PM. When I called to say I was on my way BR told me they had no such order and that the flavor was not even in yet. I was directed to contact customer support. I contacted CS via e-mail and next day received an e-mail from Jennifer the district manager. Explained the issue and she asked me to come to the store and the funds were refunded as well as a free quart of ice cream for my troubles. Perfect example of turning a bad experience into a positive one. Although I will not use the online ordering option as this was the second issue I have had. Thank you to Jennifer for handling this.
Ordered a birthday cake for my son online a week in advance; went to pick up and they had made the wrong cake. Receipt clearly said which cake was supposed to
Be made - “banner cake”, but the cake lady made a different cake. And it was not even made that well (see ribbons on picture.)
It was the day before his birthday so not much could be done; the employees helping me were kind and not the ones responsible for the mistake, so I just took the cake and left. Judging by the other reviews, this is just the kind of establishment they are, lacking accountability and professionalism. Not to mention I had to wait over 10 minutes to be helped when there was only one other customer there (a dasher picking up an order) and three employees. On par with this city in general.
Atmosphere: 2
Food: 3
Service: 2
THEY NEVER HAVE THE BREAKFAST THAT THE MENUE
Food: 1
Service: 1
THEY NEVER HAVE THE BREAKFAST THAT THE MENUE
Food: 1
Service: 1
Restaurantji Recommends
They are always out of something each time I go.
I don't understand how they are always missing items if there is shortage remove those things from your menu. Including through delivery apps
Although they were missing flavors at the time of my order, Tori’s customer service was above and beyond. Despite the late hour, her attitude and assistance exceeded expectations, and her communication skills made the experience very smooth and hospitable.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gold Medal Ribbon
Good service, beautiful
Food: 5
Service: 5
More than 15 minutes for an ice cream and the attitude of the employees is
Atmosphere: 1
Service: 1
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