Terrible service, the cashier treated us very badly and in a bad mood.
Lewis Helt
I ordered 4 quarts of the Love potion 31 ice cream on line and set a time of 7 PM. When I called to say I was on my way BR told me they had no such order and that the flavor was not even in yet. I was directed to contact customer support. I contacted CS via e-mail and next day received an e-mail from Jennifer the district manager. Explained the issue and she asked me to come to the store and the funds were refunded as well as a free quart of ice cream for my troubles. Perfect example of turning a bad experience into a positive one. Although I will not use the online ordering option as this was the second issue I have had. Thank you to Jennifer for handling this.
Jennifer Murphy
Ordered a birthday cake for my son online a week in advance; went to pick up and they had made the wrong cake. Receipt clearly said which cake was supposed to Be made - “banner cake”, but the cake lady made a different cake. And it was not even made that well (see ribbons on picture.) It was the day before his birthday so not much could be done; the employees helping me were kind and not the ones responsible for the mistake, so I just took the cake and left. Judging by the other reviews, this is just the kind of establishment they are, lacking accountability and professionalism. Not to mention I had to wait over 10 minutes to be helped when there was only one other customer there (a dasher picking up an order) and three employees. On par with this city in general.
Atmosphere: 2
Food: 3
Service: 2
Carmen GARAY
THEY NEVER HAVE THE BREAKFAST THAT THE MENUE
Food: 1
Service: 1
IRIS GARAY
THEY NEVER HAVE THE BREAKFAST THAT THE MENUE
Food: 1
Service: 1
Mercedes Johnson
They are always out of something each time I go.
Darius Ledet
I don't understand how they are always missing items if there is shortage remove those things from your menu. Including through delivery apps
Yssa Mohammad
Although they were missing flavors at the time of my order, Tori’s customer service was above and beyond. Despite the late hour, her attitude and assistance exceeded expectations, and her communication skills made the experience very smooth and hospitable.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gold Medal Ribbon
Marc Ramos
Good service, beautiful
Food: 5
Service: 5
Eliezer Morales
More than 15 minutes for an ice cream and the attitude of the employees is
Never have anything, I've ordered from this place multiple times and the are always out of something and I have to cancel the order.
Atmosphere: 1
Food: 1
Service: 1
Chazia Miles
Neighborhood feel with indoor and outdoor seating.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Celebration Party Cake, Jamoca Almond Fudge, Cappuccino Blast, Gold Medal Ribbon, Rainbow Sherbet
Keith Adams
Ice cream place with no ice cream.
Atmosphere: 2
Food: 2
Service: 4
jhona diaz
Went at 8pm for ice cream cake. Dont judge. So what if we wanted a cake to eat for no reason? ? Anyways, got there only to find they only had like 2 different cakes. So we decided to get some ice cream. Nobody in the drive thru and nobody inside. We waited for 5 mins for anybody to say anything to us. Asked for a brownie fudge sundae. Guy says “we don’t serve that at this location.” Okay. They don’t have brownies. Alright, can I have a banana split? “Sorry. We haven’t had bananas in like 3 weeks” Really? Okay. How about just a hot fudge sundae. (He lifts up the empty hot fudge container. “We are out of hot fudge” Bro. Really? Okay. Just give me a regular sundae with this Jamoca almond fudge ice cream. “Ugh. I hate my coworkers. That isn’t the right flavor. We are out of that too.” Okay. Give me mint chocolate chip with whip cream, peanuts and cherries. “We are out of peanuts ma’am” They were out of cookies and cream and chocolate ice cream. Two hours to closing and the employees were more concerned with closing the store. The man helping just kept saying “I can’t wait to get out of here.” He just kept telling us it’s not his fault they don’t have anything. Blame the GM Bre. So. Bre, do better. Get that store together.
Terrible service, the cashier treated us very badly and in a bad mood.
I ordered 4 quarts of the Love potion 31 ice cream on line and set a time of 7 PM. When I called to say I was on my way BR told me they had no such order and that the flavor was not even in yet. I was directed to contact customer support. I contacted CS via e-mail and next day received an e-mail from Jennifer the district manager. Explained the issue and she asked me to come to the store and the funds were refunded as well as a free quart of ice cream for my troubles. Perfect example of turning a bad experience into a positive one. Although I will not use the online ordering option as this was the second issue I have had. Thank you to Jennifer for handling this.
Ordered a birthday cake for my son online a week in advance; went to pick up and they had made the wrong cake. Receipt clearly said which cake was supposed to
Be made - “banner cake”, but the cake lady made a different cake. And it was not even made that well (see ribbons on picture.)
It was the day before his birthday so not much could be done; the employees helping me were kind and not the ones responsible for the mistake, so I just took the cake and left. Judging by the other reviews, this is just the kind of establishment they are, lacking accountability and professionalism. Not to mention I had to wait over 10 minutes to be helped when there was only one other customer there (a dasher picking up an order) and three employees. On par with this city in general.
Atmosphere: 2
Food: 3
Service: 2
THEY NEVER HAVE THE BREAKFAST THAT THE MENUE
Food: 1
Service: 1
THEY NEVER HAVE THE BREAKFAST THAT THE MENUE
Food: 1
Service: 1
They are always out of something each time I go.
I don't understand how they are always missing items if there is shortage remove those things from your menu. Including through delivery apps
Although they were missing flavors at the time of my order, Tori’s customer service was above and beyond. Despite the late hour, her attitude and assistance exceeded expectations, and her communication skills made the experience very smooth and hospitable.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gold Medal Ribbon
Good service, beautiful
Food: 5
Service: 5
More than 15 minutes for an ice cream and the attitude of the employees is
Atmosphere: 1
Service: 1
Restaurantji Recommends
Never have anything, I've ordered from this place multiple times and the are always out of something and I have to cancel the order.
Atmosphere: 1
Food: 1
Service: 1
Neighborhood feel with indoor and outdoor seating.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Celebration Party Cake, Jamoca Almond Fudge, Cappuccino Blast, Gold Medal Ribbon, Rainbow Sherbet
Ice cream place with no ice cream.
Atmosphere: 2
Food: 2
Service: 4
Went at 8pm for ice cream cake. Dont judge. So what if we wanted a cake to eat for no reason? ? Anyways, got there only to find they only had like 2 different cakes. So we decided to get some ice cream. Nobody in the drive thru and nobody inside. We waited for 5 mins for anybody to say anything to us. Asked for a brownie fudge sundae. Guy says “we don’t serve that at this location.” Okay. They don’t have brownies. Alright, can I have a banana split? “Sorry. We haven’t had bananas in like 3 weeks” Really? Okay. How about just a hot fudge sundae. (He lifts up the empty hot fudge container. “We are out of hot fudge” Bro. Really? Okay. Just give me a regular sundae with this Jamoca almond fudge ice cream. “Ugh. I hate my coworkers. That isn’t the right flavor. We are out of that too.” Okay. Give me mint chocolate chip with whip cream, peanuts and cherries. “We are out of peanuts ma’am” They were out of cookies and cream and chocolate ice cream. Two hours to closing and the employees were more concerned with closing the store. The man helping just kept saying “I can’t wait to get out of here.” He just kept telling us it’s not his fault they don’t have anything. Blame the GM Bre. So. Bre, do better. Get that store together.
Atmosphere: 3
Food: 1
Service: 2
The service at this location is the worst.
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