I’ve been to this Golden Chick on Fort hood a few times. I went at 630pm 2/2/2026 ordered a 3 piece 1 drumstick and 2 wings dirty rice and a large sweet tea, chicken was cold but I let that go cause I can warm that up it was my sweet tea I love these tea I used to by it by the gallon but I just ordered a large I took a sip and I don’t know what the taste was but I got a mouth full of the tea grains I immediately poured it down the drain to look in the bottom of the cup and it was full of tea grains. To the Golden Chick Employees working tonight pay more attention to your customers instead of talking I will not come back to this particular site.
Atmosphere: 1
Food: 1
Service: 1
Paul Aragon
This restaurant here is by far the best spot to get your chicken from Killeen. Right when my daughter and I walked in, we were greeted and acknowledged by the staff who are Ricky, Z, and Tonya. Their customer service was very excellent and they were so nice and clean and respectful and the food quality was really great. Thank you for the pleasant experience for the first time dining here, and because of you guys we will definitely be coming back and dine in again.
Atmosphere: 5
Food: 5
Service: 5
Ariana Richardson
Severs where very nice but unfortunately got my order wrong. Was supposed to get 2 rolls with 2 more rolls, instead I got one roll and extra gravy, which was never added to the order, the chicken was also burnt/dry
Atmosphere: 1
Food: 1
Service: 3
Renecia Harris
Cold food, feathers on my chicken wing, and hard roll. Very disappointed 😞
Food: 2
Service: 3
David Opsahl
My son enjoys their spicy chicken sandwich. I personally find that they are slightly better than Zaxbies. Both of these chains batter is too salty.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Golden Tenders, Spicy Chicken Sandwich
Jason
I’m a little late posting this because I’m a Sergeant in the U.S. Army stationed in California, and I was visiting Killeen for a short trip. What was supposed to be a decent visit turned into a complete disaster because of this place—and I’ll say it now: I will never come back to Killeen after this experience.
The General Manager, Q, is an absolute disgrace to the title. He spent the entire time holed up in a little room, laughing, talking on the phone, and treating the place like his personal hangout. No leadership, no professionalism—just pure disrespect.
He personally made my food, and it came out raw in the middle. Not undercooked. Raw. That’s not just disgusting—it’s a health risk. A GM serving unsafe food while ignoring customers is beyond unacceptable.
And let’s talk about his attitude: Q was so rude, I was ready to jump over that counter and show him exactly what rudeness gets you. My dad, a military sergeant who doesn’t tolerate disrespect, said he’ll never step foot in that place again. He told me if he hadn’t walked out when he did, he would’ve jumped over that counter himself and taught Q a hard lesson in what rudeness leads to.
It doesn’t stop there. I asked one of the employees about the setup in the back and I was told the fryer is hooked up to an extension cord. That’s a blatant fire code violation. I will be contacting the health inspector and the fire department immediately. This isn’t just bad service—it’s a safety hazard waiting to happen.
And since the owner clearly isn’t paying attention, I’ll be starting a petition to demand Q’s removal. If he’s not gone within 3 days, I’ll be taking this to the news media. The public deserves to know what kind of danger and disrespect is being served here.
If the owner has any pride in their business, they’ll act fast. Because I’m not backing down.
I have also provided evidence confirming that the review was sent to the news media below.
Atmosphere: 1
Food: 1
Service: 1
Josephine
The sweet tea has always been delicious but I almost shed a tear because that tea was straight TRASH, I was actually in disbelief that the tea was not as it usually is. And don't get me started on the food, it was barely hot. This place is expensive to be getting some trash anything. The quality has definitely gone down hill and it's extremely unfortunate
Food: 1
Ashley Marie
Please don't order late because this is what you will receive. I originally ordered 5 (whole wings) and two rolls through DoorDash . They told the dashed they messed up my order and then proceeded to give her this to bring me as if I was going to be fine with old small winglets that have been sitting hours and half eaten roll. Dasher offered to wait for fresh chicken they didn't allow her to. Will be calling in on them to complain about what the manager told me when I called up there and he handed off the phone to the cook to avoid conversation and resolution. May have to call health inspector as well since they are giving out old food . I’m not eating this . Looked like it was pulled from the trash and they put it into a box and it’s not what i ordered anyway. The manager needs to be held accountable. And whole wings on the DoorDash app are a little over 3.00 a piece I’m going to be hungry because of his negligence and unwillingness to just make what I ordered regardless of closing preparation. I ordered in enough time to have it remade . These aren't whole wings . I have the picture and will take to the establishment in the morning when they open. The DoorDasher was nice but the manager of this place honestly needs to step down not fit .
Eddie Ruiz
Generous portions, but room for improvement. This was my first visit to Golden Chick in Killeen. The service was quick, and the portions of chicken were impressive, juicy and flavorful, even if not quite as hot as I prefer. For a first try, it felt like good value. On the other hand, the coleslaw wasn’t really to my taste. That said, since this was my first experience, I believe it could have just been an isolated visit, so I’d be willing to give them another chance. I’d probably return, depending on what other options I have at the moment. Overall, a fair first impression, 3 out of 5 stars.
Atmosphere: 4
Food: 3
Service: 5
Gordon Ramsay
The food was absolutely disgusting, and the service was even worse. The employees were glued to their phones the entire time — especially one named Ari, who was on her phone nonstop. When I tried to speak with a manager, I discovered the manager was also on the phone, which explains a lot about the lack of discipline.
The tables were sticky, the staff were laughing and arguing instead of working, and no one seemed to care about the customers. As someone who runs restaurants myself, I can say with confidence that this level of unprofessionalism is unacceptable. I will not be returning to this establishment for the rest of my life.
I don't care for the taste of the chicken from here. Its very bland tasting... the rolls are good though.
Atmosphere: 4
Food: 1
Service: 4
Victor Vey
First off I'm not after money or anything I just want to make sure that yall are cooking things right I had to use an epipen because of my fish allergy when I ordered corn nuggets I even heard a guy saying not to cross contaminate but apparently no one listened to him please do something about this
Atmosphere: 3
Food: 1
Service: 3
Amina Ra
First time ate there Saturday its was delicious live the catfish sweet tea was fire my new favorite spot better than long John silvers its real fish i have ate there again twice this week its the best fish in killeen and I'm from Atlanta who ever is the cook is amazing and that sweet tea is Absolutely the best I've ever had Peace and Blessings 💚😋
Angelo Cruz
The picture speaks for its self..
RAM JAM TEXAS
We went to the one in Heights and they were out of gravy so we went to Fort Hood St and order 2-6 piece tender meals and they gave us 2-4 piece meals . Highly pissed off especially for the price.
I’ve been to this Golden Chick on Fort hood a few times. I went at 630pm 2/2/2026 ordered a 3 piece 1 drumstick and 2 wings dirty rice and a large sweet tea, chicken was cold but I let that go cause I can warm that up it was my sweet tea I love these tea I used to by it by the gallon but I just ordered a large I took a sip and I don’t know what the taste was but I got a mouth full of the tea grains I immediately poured it down the drain to look in the bottom of the cup and it was full of tea grains. To the Golden Chick Employees working tonight pay more attention to your customers instead of talking I will not come back to this particular site.
Atmosphere: 1
Food: 1
Service: 1
This restaurant here is by far the best spot to get your chicken from Killeen. Right when my daughter and I walked in, we were greeted and acknowledged by the staff who are Ricky, Z, and Tonya. Their customer service was very excellent and they were so nice and clean and respectful and the food quality was really great. Thank you for the pleasant experience for the first time dining here, and because of you guys we will definitely be coming back and dine in again.
Atmosphere: 5
Food: 5
Service: 5
Severs where very nice but unfortunately got my order wrong. Was supposed to get 2 rolls with 2 more rolls, instead I got one roll and extra gravy, which was never added to the order, the chicken was also burnt/dry
Atmosphere: 1
Food: 1
Service: 3
Cold food, feathers on my chicken wing, and hard roll. Very disappointed 😞
Food: 2
Service: 3
My son enjoys their spicy chicken sandwich. I personally find that they are slightly better than Zaxbies. Both of these chains batter is too salty.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Golden Tenders, Spicy Chicken Sandwich
I’m a little late posting this because I’m a Sergeant in the U.S. Army stationed in California, and I was visiting Killeen for a short trip. What was supposed to be a decent visit turned into a complete disaster because of this place—and I’ll say it now: I will never come back to Killeen after this experience.
The General Manager, Q, is an absolute disgrace to the title. He spent the entire time holed up in a little room, laughing, talking on the phone, and treating the place like his personal hangout. No leadership, no professionalism—just pure disrespect.
He personally made my food, and it came out raw in the middle. Not undercooked. Raw. That’s not just disgusting—it’s a health risk. A GM serving unsafe food while ignoring customers is beyond unacceptable.
And let’s talk about his attitude: Q was so rude, I was ready to jump over that counter and show him exactly what rudeness gets you. My dad, a military sergeant who doesn’t tolerate disrespect, said he’ll never step foot in that place again. He told me if he hadn’t walked out when he did, he would’ve jumped over that counter himself and taught Q a hard lesson in what rudeness leads to.
It doesn’t stop there. I asked one of the employees about the setup in the back and I was told the fryer is hooked up to an extension cord. That’s a blatant fire code violation. I will be contacting the health inspector and the fire department immediately. This isn’t just bad service—it’s a safety hazard waiting to happen.
And since the owner clearly isn’t paying attention, I’ll be starting a petition to demand Q’s removal. If he’s not gone within 3 days, I’ll be taking this to the news media. The public deserves to know what kind of danger and disrespect is being served here.
If the owner has any pride in their business, they’ll act fast. Because I’m not backing down.
I have also provided evidence confirming that the review was sent to the news media below.
Atmosphere: 1
Food: 1
Service: 1
The sweet tea has always been delicious but I almost shed a tear because that tea was straight TRASH, I was actually in disbelief that the tea was not as it usually is. And don't get me started on the food, it was barely hot. This place is expensive to be getting some trash anything. The quality has definitely gone down hill and it's extremely unfortunate
Food: 1
Please don't order late because this is what you will receive. I originally ordered 5 (whole wings) and two rolls through DoorDash . They told the dashed they messed up my order and then proceeded to give her this to bring me as if I was going to be fine with old small winglets that have been sitting hours and half eaten roll. Dasher offered to wait for fresh chicken they didn't allow her to. Will be calling in on them to complain about what the manager told me when I called up there and he handed off the phone to the cook to avoid conversation and resolution. May have to call health inspector as well since they are giving out old food . I’m not eating this . Looked like it was pulled from the trash and they put it into a box and it’s not what i ordered anyway. The manager needs to be held accountable. And whole wings on the DoorDash app are a little over 3.00 a piece I’m going to be hungry because of his negligence and unwillingness to just make what I ordered regardless of closing preparation. I ordered in enough time to have it remade . These aren't whole wings . I have the picture and will take to the establishment in the morning when they open. The DoorDasher was nice but the manager of this place honestly needs to step down not fit .
Generous portions, but room for improvement. This was my first visit to Golden Chick in Killeen. The service was quick, and the portions of chicken were impressive, juicy and flavorful, even if not quite as hot as I prefer. For a first try, it felt like good value.
On the other hand, the coleslaw wasn’t really to my taste. That said, since this was my first experience, I believe it could have just been an isolated visit, so I’d be willing to give them another chance. I’d probably return, depending on what other options I have at the moment.
Overall, a fair first impression, 3 out of 5 stars.
Atmosphere: 4
Food: 3
Service: 5
The food was absolutely disgusting, and the service was even worse. The employees were glued to their phones the entire time — especially one named Ari, who was on her phone nonstop. When I tried to speak with a manager, I discovered the manager was also on the phone, which explains a lot about the lack of discipline.
The tables were sticky, the staff were laughing and arguing instead of working, and no one seemed to care about the customers. As someone who runs restaurants myself, I can say with confidence that this level of unprofessionalism is unacceptable. I will not be returning to this establishment for the rest of my life.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I don't care for the taste of the chicken from here. Its very bland tasting... the rolls are good though.
Atmosphere: 4
Food: 1
Service: 4
First off I'm not after money or anything I just want to make sure that yall are cooking things right I had to use an epipen because of my fish allergy when I ordered corn nuggets I even heard a guy saying not to cross contaminate but apparently no one listened to him please do something about this
Atmosphere: 3
Food: 1
Service: 3
First time ate there Saturday its was delicious live the catfish sweet tea was fire my new favorite spot better than long John silvers its real fish i have ate there again twice this week its the best fish in killeen and I'm from Atlanta who ever is the cook is amazing and that sweet tea is Absolutely the best I've ever had Peace and Blessings 💚😋
The picture speaks for its self..
We went to the one in Heights and they were out of gravy so we went to Fort Hood St and order 2-6 piece tender meals and they gave us 2-4 piece meals . Highly pissed off especially for the price.
Atmosphere: 1
Food: 1
Service: 1
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