Cold food, feathers on my chicken wing, and hard roll. Very disappointed š
Food: 2
Service: 3
David Opsahl
My son enjoys their spicy chicken sandwich. I personally find that they are slightly better than Zaxbies. Both of these chains batter is too salty.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Golden Tenders, Spicy Chicken Sandwich
Jason
Iām a little late posting this because Iām a Sergeant in the U.S. Army stationed in California, and I was visiting Killeen for a short trip. What was supposed to be a decent visit turned into a complete disaster because of this placeāand Iāll say it now: I will never come back to Killeen after this experience.
The General Manager, Q, is an absolute disgrace to the title. He spent the entire time holed up in a little room, laughing, talking on the phone, and treating the place like his personal hangout. No leadership, no professionalismājust pure disrespect.
He personally made my food, and it came out raw in the middle. Not undercooked. Raw. Thatās not just disgustingāitās a health risk. A GM serving unsafe food while ignoring customers is beyond unacceptable.
And letās talk about his attitude: Q was so rude, I was ready to jump over that counter and show him exactly what rudeness gets you. My dad, a military sergeant who doesnāt tolerate disrespect, said heāll never step foot in that place again. He told me if he hadnāt walked out when he did, he wouldāve jumped over that counter himself and taught Q a hard lesson in what rudeness leads to.
It doesnāt stop there. I asked one of the employees about the setup in the back and I was told the fryer is hooked up to an extension cord. Thatās a blatant fire code violation. I will be contacting the health inspector and the fire department immediately. This isnāt just bad serviceāitās a safety hazard waiting to happen.
And since the owner clearly isnāt paying attention, Iāll be starting a petition to demand Qās removal. If heās not gone within 3 days, Iāll be taking this to the news media. The public deserves to know what kind of danger and disrespect is being served here.
If the owner has any pride in their business, theyāll act fast. Because Iām not backing down.
I have also provided evidence confirming that the review was sent to the news media below.
Atmosphere: 1
Food: 1
Service: 1
Josephine
The sweet tea has always been delicious but I almost shed a tear because that tea was straight TRASH, I was actually in disbelief that the tea was not as it usually is. And don't get me started on the food, it was barely hot. This place is expensive to be getting some trash anything. The quality has definitely gone down hill and it's extremely unfortunate
Food: 1
Ashley Marie
Please don't order late because this is what you will receive. I originally ordered 5 (whole wings) and two rolls through DoorDash . They told the dashed they messed up my order and then proceeded to give her this to bring me as if I was going to be fine with old small winglets that have been sitting hours and half eaten roll. Dasher offered to wait for fresh chicken they didn't allow her to. Will be calling in on them to complain about what the manager told me when I called up there and he handed off the phone to the cook to avoid conversation and resolution. May have to call health inspector as well since they are giving out old food . Iām not eating this . Looked like it was pulled from the trash and they put it into a box and itās not what i ordered anyway. The manager needs to be held accountable. And whole wings on the DoorDash app are a little over 3.00 a piece Iām going to be hungry because of his negligence and unwillingness to just make what I ordered regardless of closing preparation. I ordered in enough time to have it remade . These aren't whole wings . I have the picture and will take to the establishment in the morning when they open. The DoorDasher was nice but the manager of this place honestly needs to step down not fit .
Eddie Ruiz
Generous portions, but room for improvement. This was my first visit to Golden Chick in Killeen. The service was quick, and the portions of chicken were impressive, juicy and flavorful, even if not quite as hot as I prefer. For a first try, it felt like good value. On the other hand, the coleslaw wasnāt really to my taste. That said, since this was my first experience, I believe it could have just been an isolated visit, so Iād be willing to give them another chance. Iād probably return, depending on what other options I have at the moment. Overall, a fair first impression, 3 out of 5 stars.
Atmosphere: 4
Food: 3
Service: 5
Gordon Ramsay
The food was absolutely disgusting, and the service was even worse. The employees were glued to their phones the entire time ā especially one named Ari, who was on her phone nonstop. When I tried to speak with a manager, I discovered the manager was also on the phone, which explains a lot about the lack of discipline.
The tables were sticky, the staff were laughing and arguing instead of working, and no one seemed to care about the customers. As someone who runs restaurants myself, I can say with confidence that this level of unprofessionalism is unacceptable. I will not be returning to this establishment for the rest of my life.
Atmosphere: 1
Food: 1
Service: 1
Orian Flournoy
I don't care for the taste of the chicken from here. Its very bland tasting... the rolls are good though.
Atmosphere: 4
Food: 1
Service: 4
Victor Vey
First off I'm not after money or anything I just want to make sure that yall are cooking things right I had to use an epipen because of my fish allergy when I ordered corn nuggets I even heard a guy saying not to cross contaminate but apparently no one listened to him please do something about this
Atmosphere: 3
Food: 1
Service: 3
Amina Ra
First time ate there Saturday its was delicious live the catfish sweet tea was fire my new favorite spot better than long John silvers its real fish i have ate there again twice this week its the best fish in killeen and I'm from Atlanta who ever is the cook is amazing and that sweet tea is Absolutely the best I've ever had Peace and Blessings šš
We went to the one in Heights and they were out of gravy so we went to Fort Hood St and order 2-6 piece tender meals and they gave us 2-4 piece meals . Highly pissed off especially for the price.
Atmosphere: 1
Food: 1
Service: 1
Janna Redding
This was probably one of the worst locations I've been to. Ice machine wasn't working, cashier said fryers were acting wonky and they couldn't make chicken crispy but could cook batches of chicken... make that make sense.
Atmosphere: 1
Food: 2
Service: 3
Tina Ussery
AVOID THIS RIP OFF GOLDEN CHICK. Stopped by at 9:30pm and ordered chicken strips and 2 chicken thighs. After ordering I heard someone yell āDonāt sell them the chicken thighs, I need to take some homeā ā¦ he finally said that he had the two chicken thighs and when we got our order, we had 4 chicken strips that were 3 inches long. Upon further inspection, it looked as though they had torn 2 strips in half and made them into 4 strips. My chicken thighs were hard as a rock and disgusting. Iāve never had Golden Chick that was this horrible.
Atmosphere: 1
Food: 1
Service: 1
Fanily Lee
I picked up only but the chicken was so good and flavorful. I never had it was my first experience and definitely going back.
Cold food, feathers on my chicken wing, and hard roll. Very disappointed š
Food: 2
Service: 3
My son enjoys their spicy chicken sandwich. I personally find that they are slightly better than Zaxbies. Both of these chains batter is too salty.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Golden Tenders, Spicy Chicken Sandwich
Iām a little late posting this because Iām a Sergeant in the U.S. Army stationed in California, and I was visiting Killeen for a short trip. What was supposed to be a decent visit turned into a complete disaster because of this placeāand Iāll say it now: I will never come back to Killeen after this experience.
The General Manager, Q, is an absolute disgrace to the title. He spent the entire time holed up in a little room, laughing, talking on the phone, and treating the place like his personal hangout. No leadership, no professionalismājust pure disrespect.
He personally made my food, and it came out raw in the middle. Not undercooked. Raw. Thatās not just disgustingāitās a health risk. A GM serving unsafe food while ignoring customers is beyond unacceptable.
And letās talk about his attitude: Q was so rude, I was ready to jump over that counter and show him exactly what rudeness gets you. My dad, a military sergeant who doesnāt tolerate disrespect, said heāll never step foot in that place again. He told me if he hadnāt walked out when he did, he wouldāve jumped over that counter himself and taught Q a hard lesson in what rudeness leads to.
It doesnāt stop there. I asked one of the employees about the setup in the back and I was told the fryer is hooked up to an extension cord. Thatās a blatant fire code violation. I will be contacting the health inspector and the fire department immediately. This isnāt just bad serviceāitās a safety hazard waiting to happen.
And since the owner clearly isnāt paying attention, Iāll be starting a petition to demand Qās removal. If heās not gone within 3 days, Iāll be taking this to the news media. The public deserves to know what kind of danger and disrespect is being served here.
If the owner has any pride in their business, theyāll act fast. Because Iām not backing down.
I have also provided evidence confirming that the review was sent to the news media below.
Atmosphere: 1
Food: 1
Service: 1
The sweet tea has always been delicious but I almost shed a tear because that tea was straight TRASH, I was actually in disbelief that the tea was not as it usually is. And don't get me started on the food, it was barely hot. This place is expensive to be getting some trash anything. The quality has definitely gone down hill and it's extremely unfortunate
Food: 1
Please don't order late because this is what you will receive. I originally ordered 5 (whole wings) and two rolls through DoorDash . They told the dashed they messed up my order and then proceeded to give her this to bring me as if I was going to be fine with old small winglets that have been sitting hours and half eaten roll. Dasher offered to wait for fresh chicken they didn't allow her to. Will be calling in on them to complain about what the manager told me when I called up there and he handed off the phone to the cook to avoid conversation and resolution. May have to call health inspector as well since they are giving out old food . Iām not eating this . Looked like it was pulled from the trash and they put it into a box and itās not what i ordered anyway. The manager needs to be held accountable. And whole wings on the DoorDash app are a little over 3.00 a piece Iām going to be hungry because of his negligence and unwillingness to just make what I ordered regardless of closing preparation. I ordered in enough time to have it remade . These aren't whole wings . I have the picture and will take to the establishment in the morning when they open. The DoorDasher was nice but the manager of this place honestly needs to step down not fit .
Generous portions, but room for improvement. This was my first visit to Golden Chick in Killeen. The service was quick, and the portions of chicken were impressive, juicy and flavorful, even if not quite as hot as I prefer. For a first try, it felt like good value.
On the other hand, the coleslaw wasnāt really to my taste. That said, since this was my first experience, I believe it could have just been an isolated visit, so Iād be willing to give them another chance. Iād probably return, depending on what other options I have at the moment.
Overall, a fair first impression, 3 out of 5 stars.
Atmosphere: 4
Food: 3
Service: 5
The food was absolutely disgusting, and the service was even worse. The employees were glued to their phones the entire time ā especially one named Ari, who was on her phone nonstop. When I tried to speak with a manager, I discovered the manager was also on the phone, which explains a lot about the lack of discipline.
The tables were sticky, the staff were laughing and arguing instead of working, and no one seemed to care about the customers. As someone who runs restaurants myself, I can say with confidence that this level of unprofessionalism is unacceptable. I will not be returning to this establishment for the rest of my life.
Atmosphere: 1
Food: 1
Service: 1
I don't care for the taste of the chicken from here. Its very bland tasting... the rolls are good though.
Atmosphere: 4
Food: 1
Service: 4
First off I'm not after money or anything I just want to make sure that yall are cooking things right I had to use an epipen because of my fish allergy when I ordered corn nuggets I even heard a guy saying not to cross contaminate but apparently no one listened to him please do something about this
Atmosphere: 3
Food: 1
Service: 3
First time ate there Saturday its was delicious live the catfish sweet tea was fire my new favorite spot better than long John silvers its real fish i have ate there again twice this week its the best fish in killeen and I'm from Atlanta who ever is the cook is amazing and that sweet tea is Absolutely the best I've ever had Peace and Blessings šš
Restaurantji Recommends
The picture speaks for its self..
We went to the one in Heights and they were out of gravy so we went to Fort Hood St and order 2-6 piece tender meals and they gave us 2-4 piece meals . Highly pissed off especially for the price.
Atmosphere: 1
Food: 1
Service: 1
This was probably one of the worst locations I've been to. Ice machine wasn't working, cashier said fryers were acting wonky and they couldn't make chicken crispy but could cook batches of chicken... make that make sense.
Atmosphere: 1
Food: 2
Service: 3
AVOID THIS RIP OFF GOLDEN CHICK. Stopped by at 9:30pm and ordered chicken strips and 2 chicken thighs. After ordering I heard someone yell āDonāt sell them the chicken thighs, I need to take some homeā ā¦ he finally said that he had the two chicken thighs and when we got our order, we had 4 chicken strips that were 3 inches long. Upon further inspection, it looked as though they had torn 2 strips in half and made them into 4 strips. My chicken thighs were hard as a rock and disgusting. Iāve never had Golden Chick that was this horrible.
Atmosphere: 1
Food: 1
Service: 1
I picked up only but the chicken was so good and flavorful. I never had it was my first experience and definitely going back.
Atmosphere: 3
Food: 5
Service: 4
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