McDonald's

109 E Rancier Ave, Killeen
(254) 634-7300

Recent Reviews

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Lolshi

They are extremely slow for no good reason. Homeless people harass me for money every time I go there it's out of control

Atmosphere: 1

Food: 3

Service: 2

Kelsi Mitchell

Held the breakfast line up for 20 minutes so no one could order . Literally sat in the lines until it was after 10:30. Lazy and filthy .

Atmosphere: 1

Food: 1

Service: 1

Sean G

EDIT: The “owner” replied linking a generic corporate McDonald’s feedback link, validating my original comment:

I know the owner doesn’t care one way or the other so this review is a waste of time, but here goes. Like most people, I’ve had some bad McDonald’s experiences - this one was exceptionally bad. We went through the drive-thru and ordered four of the novelty Grinch meals and four holiday pies with a total over $50 (when did McDonald’s get so expensive?). Most sodas flavors are “not working” so we suck that up and accept what they have.

We pulled forward as instructed to wait on our food. Eventually, a worker brings it to the window, hands it to us without saying a word, and quickly goes back inside before we could tell him the order is not complete.

I went inside to get the missing pieces of our order and was told “You’re just gonna have to wait because we are busy.” How dare I want the items I paid for?

Most of the missing items eventually come out, but it still wasn’t correct. At this point, I decide to count this experience as a loss and retreat home. $50 down the drain as a reminder that McDonald’s isn’t what it used to be, now offering consistently poor experiences nationwide.

Best part is that the guy running food to the parking lot touches the door handles and everything else, doesn’t wash his hands, and continues preparing food.

Pic attached of a laughably small Big Mac patty - the prices go up but the food and service is worse than ever.

Atmosphere: 1

Food: 1

Service: 1

Lisa Marie

This is the slowest McDonald's in the area. It doesnt matter what time of day you go they push everyone from the drive thru to park in the curbside parking and have you sit there up to 30 minutes just so they dont have a bad drive thru time.

Atmosphere: 1

Food: 2

Service: 1

Bryan McCollaum

The food was Awesome Charlie the night manager was has great skills and excellent quality service when something goes wrong with our food he is on the spot to fix it thanks Charlie and hope to come back and eat here again.

Atmosphere: 5

Food: 5

Service: 5

Ginger Brabandt

The food was not prepared as requested, or as advertised employees not rude but not what I call friendly either

Atmosphere: 1

Food: 2

Service: 2

Vincent Martinez

Good customer service.

Atmosphere: 4

Food: 4

Service: 5

anisea Duckworth

Forgot our burger

Gene Harden

I have been sitting in this line already paid waiting on food for over 25 minutes. Worst McDonald's EVER!!!

Atmosphere: 1

Food: 2

Service: 1

Mary Pierson

Orderd food and and 2 sprites I guess she was only half listening cus when we got to the windows she barely said anything just the total took card while constantly talking with coworker not even look at me when handing back the card and reciept we got 1 Sprite and she was trying to give us an orange fanta I said we had ordered 2 sprites she said we'll I had rung you up for a fanta do you want it or the sprite ....I want the sprite....ok so I dunno if it was cus I didnt take the orange soda I was being punished or what so we were told to go wait for our food in the curbside ok no problem thought maybe couple minutes...no 4 people not exaggerating got there food befor we did the we had to ask what was going on they had to ask what we even had....1more person got there food befor we got ours 5 people in total it was only 2 meals nothing complicated no adding or removing anything ....simple

Service: 1

Kels

My food was great but I was seeing how a lady worker with a grey shirt was getting talked to so disrespectful from the guy with the green shirt and curly hair. If he’s a manager they definitely need to review him because he’s so rude to the workers management should be making it better at work not worse.

Atmosphere: 2

Food: 5

Service: 5

angela mariie

25 min wait on a 10 piece of nuggets with no customers? McDonalds do better!

Ash James

It took them an hour to make my order. They still got my order wrong. They remade the ONE burger and still got it wrong. Again.

Atmosphere: 1

Food: 1

Service: 1

Mike Cox

Very slow 15 mn wait for a #2

Atmosphere: 2

Food: 3

Service: 2

Dawn Johnson

Aaron remade my mcflurry after I dropped it when he handed it to me. He had a nice smile had to bring all my stuff out to the car and even remembered the remade McFlurry I had to ask his name just because I was so taken back by his great customer service this gentleman should be given every shift he can get because he knows what customer service means.

Atmosphere: 5

Food: 3

Service: 5

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