Place has gone down hill. I Went early Saturday morning to pick up a dozen dinouts. There was no way these donuts were fresh and made the same day. They were disgusting, hard as rocks. They were not edible and I threw them out. I will never return. Customer service was horrible. If you hate your job that much, stay hime. It takes zero effort to be pleasant to customers
Atmosphere: 1
Food: 1
Service: 2
Deon Dee
Perfect
Atmosphere: 5
Food: 5
Service: 5
Carlos Whitfield
The service was poor. She dropped my order on the floor and picked it up to give it to me. She eventually replaced it but my icing was all over the bag because she didn't wrap it with parchment paper.
As a Top Google reviewer I was very very excited to change the bad reviews around i was hoping upon entering this place to be welcomed by a HELLO THANK YOU FOR COMING OR WELCOME none of that happened the woman appeared to be over worked and lost her desire for as it appear her ability to exercise good customer service skills and well make great food. The Donuts looked as if they were recycled from the dumpster, there were no Grading from the Killeen HEALTH DEPARTMENT insight i will never risk my families Health nor my own if the grade is not an A anything less is substandard and risking a bad case of food poisening , stomach cramps and diareah so imagine walking into this place and seeing NO GRADE AT ALL so me being me asked her Where is your license of certification to serve the public ? Where is your Grade ? The poor woman didnt know what I was talking about I told her the donuts are Old and are not protected there there are FLIES pooping and landing all over them seeing that someone just pulled off from the drive through after ordering a box of God only knows what type of mystery 8 legged little critter inside the dusty dirty box. She seemed very uninterested in anything i was saying she looked defeated and didnt really care if the business suceeded or not. So if you want to dine on a half of a fly leg, or bite into a larva filled chocolate donut, or experiance a case of 3 day old Donuts possible in my opinion recovered from lack of sale be my guest but in my opinion this establishment needs to be temporary closed, cleaned, all the fly inffected donuts thrown out fresh ones made and placed behind protected glass and the Health Department needs to definately pay this place a SURPRISE visit no certification insight and the woman I assume probably is lacking her food handlers certification because the food is suppose to be protected from Customers who may enter in with Covid19, the Flue, and or COUGH ALL OVER THE DARN place, or pets like dogs (service animals ) with long hair that could float into some poor unsuspecting childs jelly fill donut. In my opion I would never let my family risk there Health buying anything from this place. Sorry. I half to be honest and this is an honest review. I will pay this place another visit in a month hopefully I can post a more positve review but you cant buy motivation you half to be born with it.
Atmosphere: 1
Food: 1
Service: 1
Yolanda Stewart
They advertised free half dozen for teachers during teacher appreciation week and didn't honor it at all. False advertisement, just a trick to get people in and only give 10% off. Be a man of your word.
Service: 1
Kristen Bennett
Workers are nice and have great service. However, I wish the Kolaches were fresh. I’m not sure when the fresh ones are made but I stop by usually 8 AM through 9 AM and the kolaches are old.
The kolaches aren’t fresh and you can tell because the cheese is clumpy and the bread is older. I will say their donuts are delicious though! Love the glazed donuts!
Atmosphere: 5
Food: 3
Service: 5
Weslly Vélez
The doughnuts were not resentful, they were a hard poko, they should have them fresher all the time and time I went, they were 11am, which is not for them to be in this way if they are the same day, you throw them out.
Atmosphere: 4
Food: 3
Service: 4
Tanya Fitzgerald-Fernandez
Our Sunday morning breakfast go to!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donuts, Apple Fritter, Shipley Bold with Cheese Kolache
We love our Shipley Donuts
Atmosphere: 5
Food: 5
Service: 5
Place has gone down hill. I Went early Saturday morning to pick up a dozen dinouts. There was no way these donuts were fresh and made the same day. They were disgusting, hard as rocks. They were not edible and I threw them out. I will never return. Customer service was horrible. If you hate your job that much, stay hime. It takes zero effort to be pleasant to customers
Atmosphere: 1
Food: 1
Service: 2
Perfect
Atmosphere: 5
Food: 5
Service: 5
The service was poor. She dropped my order on the floor and picked it up to give it to me. She eventually replaced it but my icing was all over the bag because she didn't wrap it with parchment paper.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Doughnut, Sausage Egg \u0026 Cheese Kolache
How does a donut store run out of donuts?
Atmosphere: 2
Food: 2
Service: 5
As a Top Google reviewer I was very very excited to change the bad reviews around i was hoping upon entering this place to be welcomed by a HELLO THANK YOU FOR COMING OR WELCOME none of that happened the woman appeared to be over worked and lost her desire for as it appear her ability to exercise good customer service skills and well make great food. The Donuts looked as if they were recycled from the dumpster, there were no Grading from the Killeen HEALTH DEPARTMENT insight i will never risk my families Health nor my own if the grade is not an A anything less is substandard and risking a bad case of food poisening , stomach cramps and diareah so imagine walking into this place and seeing NO GRADE AT ALL so me being me asked her Where is your license of certification to serve the public ? Where is your Grade ? The poor woman didnt know what I was talking about I told her the donuts are Old and are not protected there there are FLIES pooping and landing all over them seeing that someone just pulled off from the drive through after ordering a box of God only knows what type of mystery 8 legged little critter inside the dusty dirty box. She seemed very uninterested in anything i was saying she looked defeated and didnt really care if the business suceeded or not. So if you want to dine on a half of a fly leg, or bite into a larva filled chocolate donut, or experiance a case of 3 day old Donuts possible in my opinion recovered from lack of sale be my guest but in my opinion this establishment needs to be temporary closed, cleaned, all the fly inffected donuts thrown out fresh ones made and placed behind protected glass and the Health Department needs to definately pay this place a SURPRISE visit no certification insight and the woman I assume probably is lacking her food handlers certification because the food is suppose to be protected from Customers who may enter in with Covid19, the Flue, and or COUGH ALL OVER THE DARN place, or pets like dogs (service animals ) with long hair that could float into some poor unsuspecting childs jelly fill donut. In my opion I would never let my family risk there Health buying anything from this place. Sorry. I half to be honest and this is an honest review. I will pay this place another visit in a month hopefully I can post a more positve review but you cant buy motivation you half to be born with it.
Atmosphere: 1
Food: 1
Service: 1
They advertised free half dozen for teachers during teacher appreciation week and didn't honor it at all. False advertisement, just a trick to get people in and only give 10% off. Be a man of your word.
Service: 1
Workers are nice and have great service. However, I wish the Kolaches were fresh. I’m not sure when the fresh ones are made but I stop by usually 8 AM through 9 AM and the kolaches are old.
The kolaches aren’t fresh and you can tell because the cheese is clumpy and the bread is older. I will say their donuts are delicious though! Love the glazed donuts!
Atmosphere: 5
Food: 3
Service: 5
The doughnuts were not resentful, they were a hard poko, they should have them fresher all the time and time I went, they were 11am, which is not for them to be in this way if they are the same day, you throw them out.
Atmosphere: 4
Food: 3
Service: 4
Our Sunday morning breakfast go to!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Donuts, Apple Fritter, Shipley Bold with Cheese Kolache
Restaurantji Recommends
I've had other Shipley's donuts and their cream filled donuts. At this location, we're definitely on point. 🥰💜
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Love the donut spot
Atmosphere: 5
Food: 5
Service: 5
Donuts are HALF the size they used to be. Very disappointing
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Doughnut
It's true without comment that they sell you bad food from a day before. February 4 -25
Quick in and out service. Donuts were freshly made. I buy them every Sunday morning. Will buy again from here.
Atmosphere: 4
Food: 5
Service: 5
Loading...