My kids' Wacky Pack cheeseburgers had no cheese or bacon despite being charged and were not correctly made to order as pictured. I called to request refund of the 3 bacon & 3 cheese charges that were missing and was told I could bring them back for replacement tonight or there's nothing they can do. Then they refunded the whole order AFTER I mentioned I could just send pictures to the link on the receipt. She SID refund the full order to negate a $7.16 mistake. After that, I discovered at least half of my chicken wrap tortilla (made to order without the honey mustard- had mold spots I discovered part way into eating it. We live closest to this location, but after intermittent issues over 5 years, I think we'll stick to WS Young by the middle school or the one by Rosewood & Expressway near Seton Hospital. It's a shame, I like supporting jobs and businesses in the north side of town, we have so very few.
Atmosphere: 3
Service: 2
colton shaw
When I order from this place they always forget the condiments or mess up the order
Food: 3
Service: 1
Sil D
Ordered on mobile app, got order wrong. I tried doing survey on Sonics app wasted my time. I did not get a receipt. Not coming back to this location
Andrew Mayfield
I order ahead to get the food after grabbing some groceries. I pay for extra chili on some food for myself and my wife . And yet we get home and it's not on the food how do you charge me extra yet can't hire people who can read the order . It seems to be a problem with sonic as a whole and yet nothing changes
Atmosphere: 1
Food: 1
Service: 1
Cic Ciz
Yummy yummy got my onion ring fix.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog, Tots, Fries, Sandwich, Cheeseburger, Dr Pepper, Onion Rings, Sonic Cheeseburger, Chili Cheese Coney, Cherry Slush, French Toast Sticks, Mango, Cheese Tots
Jay
Placed a pick up order through the online app over $40 dollars worth of food for me and my family. Within this order was two separate orders of 5pc crispy tender combos. I selected 3 ranch dipping sauces for each order only to receive 2 per order. When checking the ranch at stall #7 the boy that brought out my food informs me that the online app doesn’t tell you but for the rancier location they charge 5 cents for extra dipping sauces. It’s not extra because I asked for 3 per order. The boy goes back and forth with me. I’m telling him I just spent 40 dollars at your location and this is how you treat your customers. Doesnt care just wanna get more money out of me even if it is 5 cents I don’t care. Times are hard for ppl and yall have no sympathy or care in the world on how you treat your customers. I wont be back and will spend my money else where. SMH!!!!
Atmosphere: 4
Food: 4
Service: 1
Jesse Corbin
beware will give you full sugar drinks and tell you theyre diet this happened to me 3 times i didnt realize the first two immediately but im type one diabetic and this resulted in me having very high bloodsugars and this was across multiple days dont know why they couldn’t just tell me theyre out of diet dr pepper and ask if i wanted something else
Peter Holguin
I normally don't come here all we came for was 2 drinks waiting at drive thru at least 4 mins to take our order the service is not as it use to be
Sundra King
Food was delicious and hot. The chicken chipolte6 sandwich was delicious and spicy
Atmosphere: 5
Food: 5
Service: 5
Raymond Garcia
Fries were old and they did not add pickles to my drink, not going back.
Pretty clean Quick Service be quiet with moderate noise
Atmosphere: 5
Food: 5
Service: 5
Mae Highbash
Rude staff and manager
Atmosphere: 1
Food: 1
Service: 1
Carmen Edwards
They Wings are so good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sonic Cheeseburger
Keith Wilson
This place has gone downhill. We received flat drinks and one of the employees didn't want to give us sauce despite it coming with the order. I don't know if this place has new management or what, but I won't be coming back here.
Atmosphere: 3
Food: 3
Service: 1
Miranda Robison
I frequent this Sonic often, not anymore. After last week’s ridiculous service I will not be returning. I had a bad day at work and wanted to treat myself to an ice cream. I placed the order online and arrived 5 minutes after the suggested time and checked in. I waited over 10 minutes and finally pushed to ask about my order which was just an ice cream and some French toast sticks. They said they had just ran out of the French toast sticks but they could offer me something else. I said that’s fine and ordered a small item to replace it. They said that they’d bring out the ice cream, which they did. Now I was waiting on the other item. After another 10ish minutes an associate walked by with another order and thought it was for that stall and I stated no I was waiting for my order. They left and stated they would look into it. I waited another 10 minutes and left. I waited over 30 minutes for what? To be ignored, no communication. I would not have been upset if they had told me from the get go or a short time after that they ran out! I get it! But don’t ignore me and then not bring out what I paid for! Then I call the help desk for some type of help and they said they’d send it to the store management. It’s been five days and they have not called me back! That’s even more upsetting after being ignored. Ridiculous and I won’t be back.
My kids' Wacky Pack cheeseburgers had no cheese or bacon despite being charged and were not correctly made to order as pictured. I called to request refund of the 3 bacon & 3 cheese charges that were missing and was told I could bring them back for replacement tonight or there's nothing they can do. Then they refunded the whole order AFTER I mentioned I could just send pictures to the link on the receipt. She SID refund the full order to negate a $7.16 mistake. After that, I discovered at least half of my chicken wrap tortilla (made to order without the honey mustard- had mold spots I discovered part way into eating it. We live closest to this location, but after intermittent issues over 5 years, I think we'll stick to WS Young by the middle school or the one by Rosewood & Expressway near Seton Hospital. It's a shame, I like supporting jobs and businesses in the north side of town, we have so very few.
Atmosphere: 3
Service: 2
When I order from this place they always forget the condiments or mess up the order
Food: 3
Service: 1
Ordered on mobile app, got order wrong. I tried doing survey on Sonics app wasted my time. I did not get a receipt.
Not coming back to this location
I order ahead to get the food after grabbing some groceries. I pay for extra chili on some food for myself and my wife . And yet we get home and it's not on the food how do you charge me extra yet can't hire people who can read the order . It seems to be a problem with sonic as a whole and yet nothing changes
Atmosphere: 1
Food: 1
Service: 1
Yummy yummy got my onion ring fix.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Dog, Tots, Fries, Sandwich, Cheeseburger, Dr Pepper, Onion Rings, Sonic Cheeseburger, Chili Cheese Coney, Cherry Slush, French Toast Sticks, Mango, Cheese Tots
Placed a pick up order through the online app over $40 dollars worth of food for me and my family. Within this order was two separate orders of 5pc crispy tender combos. I selected 3 ranch dipping sauces for each order only to receive 2 per order. When checking the ranch at stall #7 the boy that brought out my food informs me that the online app doesn’t tell you but for the rancier location they charge 5 cents for extra dipping sauces. It’s not extra because I asked for 3 per order. The boy goes back and forth with me. I’m telling him I just spent 40 dollars at your location and this is how you treat your customers. Doesnt care just wanna get more money out of me even if it is 5 cents I don’t care. Times are hard for ppl and yall have no sympathy or care in the world on how you treat your customers. I wont be back and will spend my money else where. SMH!!!!
Atmosphere: 4
Food: 4
Service: 1
beware will give you full sugar drinks and tell you theyre diet this happened to me 3 times i didnt realize the first two immediately but im type one diabetic and this resulted in me having very high bloodsugars and this was across multiple days dont know why they couldn’t just tell me theyre out of diet dr pepper and ask if i wanted something else
I normally don't come here all we came for was 2 drinks waiting at drive thru at least 4 mins to take our order the service is not as it use to be
Food was delicious and hot. The chicken chipolte6 sandwich was delicious and spicy
Atmosphere: 5
Food: 5
Service: 5
Fries were old and they did not add pickles to my drink, not going back.
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
Pretty clean Quick Service be quiet with moderate noise
Atmosphere: 5
Food: 5
Service: 5
Rude staff and manager
Atmosphere: 1
Food: 1
Service: 1
They Wings are so good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sonic Cheeseburger
This place has gone downhill. We received flat drinks and one of the employees didn't want to give us sauce despite it coming with the order. I don't know if this place has new management or what, but I won't be coming back here.
Atmosphere: 3
Food: 3
Service: 1
I frequent this Sonic often, not anymore. After last week’s ridiculous service I will not be returning. I had a bad day at work and wanted to treat myself to an ice cream. I placed the order online and arrived 5 minutes after the suggested time and checked in. I waited over 10 minutes and finally pushed to ask about my order which was just an ice cream and some French toast sticks. They said they had just ran out of the French toast sticks but they could offer me something else. I said that’s fine and ordered a small item to replace it. They said that they’d bring out the ice cream, which they did. Now I was waiting on the other item. After another 10ish minutes an associate walked by with another order and thought it was for that stall and I stated no I was waiting for my order. They left and stated they would look into it. I waited another 10 minutes and left. I waited over 30 minutes for what? To be ignored, no communication. I would not have been upset if they had told me from the get go or a short time after that they ran out! I get it! But don’t ignore me and then not bring out what I paid for! Then I call the help desk for some type of help and they said they’d send it to the store management. It’s been five days and they have not called me back! That’s even more upsetting after being ignored. Ridiculous and I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
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