As an uber driver this place has poor service. Supply issues for orders and delays for pickups. Manager provided little to no help in prior situations and walked away from an old spill on the floor when while we continued to wait for an order to be completed.
Atmosphere: 1
Service: 1
Lindsay Davis
This place went downhill. I’ve been sitting in the parking lot for almost 20 minutes and no one has even arrived to open the business.
Atmosphere: 4
Food: 4
Service: 1
Jonathon Ferguson
I come here often they are kind people
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Buffalo Chicken
Caiden Bertain
The food is sometimes good, depends on the day. Especially if you go during the rare times that they’re not jam packed with only two people working. The manager obviously needs to make a change to the schedule. I was there during lunch today and waited over 20 minutes in the drive thru, haven’t even ordered, just sitting there at the speaker for someone to take my order. The lady at the speaker said that it was going to be about a 20 minute wait (I only ordered one thing). There definitely needs to be a change in the schedule, especially since this is a good spot for the people on Ft Cavazos on their lunch break.
Atmosphere: 1
Food: 3
Service: 1
Jomardranath Alvarado Tirado
They just take forever, expect a 15-20 minute wait for smoothies.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Blimey Limey
Sean-maree Swinger-Otey
Been here multiples times and this location CONSISTENTLY has the longest wait times of all Tropical Smoothie locations I’ve been to. At least 15 minutes to upwards of 30 minutes. And they’ll still mess up your order! I went today and was excited to see absolutely NO cars in the drive thru or parking lot and I still had to wait 20 minutes for a single bowl. I’m not sure if theyre growing & harvesting the fruits fresh in the back of the store but I won’t be back here anymore.
Atmosphere: 1
Food: 3
Service: 1
Fanily Lee
They need more employees so many orders and a lot of customer waiting long time for just a smoothie. I had to wait 20 Mts for my smoothie but is a great place and a healthy choice.
Atmosphere: 3
Food: 5
Service: 3
Troy Skerrow
Food was great as it is in most tropical smoothie cafes, and the smoothie was on point. I only had an issue with the size of the wrap, was half the size in used to receiving at other locations. They were pretty busy but still got our order in a timely manner, all these people dropping one star due to waiting is crazy, go McDonald's if you want quick in and out if not 5-10min wait for something of quality and healthy is nothing.
Atmosphere: 3
Food: 4
Service: 4
Lovely Red
Idk who the black lady with the honey blonde hair is but I guess today she was having a very bad day. She was very rude. Maybe she was having a bad day but when customers try to be nice she could at least return the gesture.
Andre
First time here. Great customer service from Kima.
taking too long, foods not even the best quality anymore.
Atmosphere: 1
Food: 1
Service: 1
Caitlin Johnson
Long wait times even when ordering ahead. Poor customer service. ALL staff have horrible customer service skills. Perhaps extra training for the entire franchise?
Jada Pryor
Took 20 minutes to receive my drive thru order
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: PB Banana Crunch Flatbread
Amanda B
Ordered a smoothie at 8:55 and there was no one else here. They told me to pull forward and I sat waiting until 9:07 when my husband went inside to grab the drink that was sitting on the counter. One employee had his entire stomach hanging out of his clothing and another was profusely sweating all over the place.
As an uber driver this place has poor service. Supply issues for orders and delays for pickups. Manager provided little to no help in prior situations and walked away from an old spill on the floor when while we continued to wait for an order to be completed.
Atmosphere: 1
Service: 1
This place went downhill. I’ve been sitting in the parking lot for almost 20 minutes and no one has even arrived to open the business.
Atmosphere: 4
Food: 4
Service: 1
I come here often they are kind people
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Buffalo Chicken
The food is sometimes good, depends on the day. Especially if you go during the rare times that they’re not jam packed with only two people working. The manager obviously needs to make a change to the schedule. I was there during lunch today and waited over 20 minutes in the drive thru, haven’t even ordered, just sitting there at the speaker for someone to take my order. The lady at the speaker said that it was going to be about a 20 minute wait (I only ordered one thing). There definitely needs to be a change in the schedule, especially since this is a good spot for the people on Ft Cavazos on their lunch break.
Atmosphere: 1
Food: 3
Service: 1
They just take forever, expect a 15-20 minute wait for smoothies.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Blimey Limey
Been here multiples times and this location CONSISTENTLY has the longest wait times of all Tropical Smoothie locations I’ve been to. At least 15 minutes to upwards of 30 minutes. And they’ll still mess up your order! I went today and was excited to see absolutely NO cars in the drive thru or parking lot and I still had to wait 20 minutes for a single bowl. I’m not sure if theyre growing & harvesting the fruits fresh in the back of the store but I won’t be back here anymore.
Atmosphere: 1
Food: 3
Service: 1
They need more employees so many orders and a lot of customer waiting long time for just a smoothie. I had to wait 20 Mts for my smoothie but is a great place and a healthy choice.
Atmosphere: 3
Food: 5
Service: 3
Food was great as it is in most tropical smoothie cafes, and the smoothie was on point. I only had an issue with the size of the wrap, was half the size in used to receiving at other locations. They were pretty busy but still got our order in a timely manner, all these people dropping one star due to waiting is crazy, go McDonald's if you want quick in and out if not 5-10min wait for something of quality and healthy is nothing.
Atmosphere: 3
Food: 4
Service: 4
Idk who the black lady with the honey blonde hair is but I guess today she was having a very bad day. She was very rude. Maybe she was having a bad day but when customers try to be nice she could at least return the gesture.
First time here. Great customer service from Kima.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
taking too long, foods not even the best quality anymore.
Atmosphere: 1
Food: 1
Service: 1
Long wait times even when ordering ahead. Poor customer service. ALL staff have horrible customer service skills. Perhaps extra training for the entire franchise?
Took 20 minutes to receive my drive thru order
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: PB Banana Crunch Flatbread
Ordered a smoothie at 8:55 and there was no one else here. They told me to pull forward and I sat waiting until 9:07 when my husband went inside to grab the drink that was sitting on the counter. One employee had his entire stomach hanging out of his clothing and another was profusely sweating all over the place.
Atmosphere: 1
Food: 1
Service: 1
Absolute worst service ever.
Service: 1
Loading...