The customer service at this location was good. They had a great staff that was super friendly and got our order right. My husband enjoyed his Spicy Chicken Sandwich and thought it was prepared perfectly along with his fries. I was not impressed with my Baconator Burger. It was dry and tasted like it had been sitting around for hours. It did not seem very fresh. My fries were soggy and greasy. I was not impressed with my order.
This location is worth the stop if you're craving Wendy's. Although my lunch was not the best, my husband raved about his, and they had great customer service.
Atmosphere: 5
Food: 2
Service: 5
Gayle Romero-Rivera
Only Wendy's I'll go to in Killeen.....
Atmosphere: 5
Food: 5
Service: 5
Ozzy
Most of these have you pull forward and wait for your food.. I had to pull forward with no one in line. All locations in Killeen TX have a problem.
Atmosphere: 1
Food: 2
Service: 1
reco davidson
I ordered a dbl big bacon classic , got a single , took it back got the dbl , NO BACON đź
Atmosphere: 1
Food: 2
Service: 1
Richard Yost
Fries were way over cooked and so salty we couldn't eat them. JBC was good as usual
Atmosphere: 5
Food: 1
Service: 5
Ann Bib
Friendlier customer service would help. Fries are sometimes dried out
Atmosphere: 3
Food: 3
Service: 3
Sam Landy
I have to say, the chili at this Wendyâs is absolutely HORRIFIC. What I was served today is an insult to customers. Itâs watered down to the point of tasting like flavored water, the texture is dry like dog food, and thereâs absolutely no balance in flavorâeither completely bland or so salty itâs inedible. Wendyâs, people are spending their hard-earned money expecting a decent meal, not something that looks and tastes like it was scraped from the bottom of a pot and called âchili.â This is not acceptable. Customers deserve quality, consistency, and actual flavorânot this lazy excuse for food. For the sake of your reputation and for the consumers who continue to give you their business, DO BETTER.
Atmosphere: 1
Food: 1
Service: 1
LaTravia Hines
Rayshawn deserves a raise. Heâs very informative about changes and always have the best attitude.
Service: 5
Mercedes Mitchell
As a traveling nurse I worked a 16 hr shift and decided to spend my hard earned money at this location. I had a terrible experience at this Wendyâs. The food I was served came out with cold meat, which is completely unacceptable. When I tried to call to let them know, none of the phones worked, making it impossible to reach the store directly. On top of that, the staff I encountered had rude and dismissive attitudes, making the situation even worse. This location seriously needs improvement in both customer service and food quality. I definitely wonât be coming back.
Atmosphere: 1
Food: 1
Service: 1
Rosalinda M Canchola - Solorzano
Love there chicken sandwich and the Taki sandwich my son loves it had one issue and was taken care of quickly great service fresh food hot and ready . Lol.. thank you Blessings
Our food smelled so disgusting. The people working there in the drive through seemed so lazy and the overall atmosphere was gross and I never been so disappointed with the quality of service and food. Extremely greasy even more than usual for a fast food place. I shouldâve read the reviews before wasting my money.
They also got my order wrong as I just saw.
Atmosphere: 1
Food: 1
Service: 1
Obrien Rance
Management is rude at this establishment. Wouldnât recommend
Atmosphere: 1
Food: 1
Service: 1
Derrick Matthews
Waited at least 10 minutes at the counter waiting to order. Resturant was not busy. No one even acknowledged me. Manager and two employees there and no one said anything. I just walked out.
Service: 1
Horace Wiggins
Had a vanilla frosty and it was good.
Atmosphere: 3
Food: 5
Service: 5
Catherine McCullum
The burger wasn't cooked when I ordered it...it was waiting. I don't like to be mislead and that is what your new advertising is doing... Misleading me.
The customer service at this location was good. They had a great staff that was super friendly and got our order right. My husband enjoyed his Spicy Chicken Sandwich and thought it was prepared perfectly along with his fries. I was not impressed with my Baconator Burger. It was dry and tasted like it had been sitting around for hours. It did not seem very fresh. My fries were soggy and greasy. I was not impressed with my order.
This location is worth the stop if you're craving Wendy's. Although my lunch was not the best, my husband raved about his, and they had great customer service.
Atmosphere: 5
Food: 2
Service: 5
Only Wendy's I'll go to in Killeen.....
Atmosphere: 5
Food: 5
Service: 5
Most of these have you pull forward and wait for your food.. I had to pull forward with no one in line. All locations in Killeen TX have a problem.
Atmosphere: 1
Food: 2
Service: 1
I ordered a dbl big bacon classic , got a single , took it back got the dbl , NO BACON đź
Atmosphere: 1
Food: 2
Service: 1
Fries were way over cooked and so salty we couldn't eat them. JBC was good as usual
Atmosphere: 5
Food: 1
Service: 5
Friendlier customer service would help. Fries are sometimes dried out
Atmosphere: 3
Food: 3
Service: 3
I have to say, the chili at this Wendyâs is absolutely HORRIFIC. What I was served today is an insult to customers. Itâs watered down to the point of tasting like flavored water, the texture is dry like dog food, and thereâs absolutely no balance in flavorâeither completely bland or so salty itâs inedible.
Wendyâs, people are spending their hard-earned money expecting a decent meal, not something that looks and tastes like it was scraped from the bottom of a pot and called âchili.â This is not acceptable. Customers deserve quality, consistency, and actual flavorânot this lazy excuse for food.
For the sake of your reputation and for the consumers who continue to give you their business, DO BETTER.
Atmosphere: 1
Food: 1
Service: 1
Rayshawn deserves a raise. Heâs very informative about changes and always have the best attitude.
Service: 5
As a traveling nurse I worked a 16 hr shift and decided to spend my hard earned money at this location. I had a terrible experience at this Wendyâs. The food I was served came out with cold meat, which is completely unacceptable. When I tried to call to let them know, none of the phones worked, making it impossible to reach the store directly. On top of that, the staff I encountered had rude and dismissive attitudes, making the situation even worse. This location seriously needs improvement in both customer service and food quality. I definitely wonât be coming back.
Atmosphere: 1
Food: 1
Service: 1
Love there chicken sandwich and the Taki sandwich my son loves it had one issue and was taken care of quickly great service fresh food hot and ready . Lol.. thank you Blessings
Food: 5
Service: 5
Restaurantji Recommends
Our food smelled so disgusting. The people working there in the drive through seemed so lazy and the overall atmosphere was gross and I never been so disappointed with the quality of service and food. Extremely greasy even more than usual for a fast food place. I shouldâve read the reviews before wasting my money.
They also got my order wrong as I just saw.
Atmosphere: 1
Food: 1
Service: 1
Management is rude at this establishment. Wouldnât recommend
Atmosphere: 1
Food: 1
Service: 1
Waited at least 10 minutes at the counter waiting to order. Resturant was not busy. No one even acknowledged me. Manager and two employees there and no one said anything. I just walked out.
Service: 1
Had a vanilla frosty and it was good.
Atmosphere: 3
Food: 5
Service: 5
The burger wasn't cooked when I ordered it...it was waiting. I don't like to be mislead and that is what your new advertising is doing... Misleading me.
Atmosphere: 3
Food: 1
Service: 1
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