Got overcharged the sandwich was mediocre the bun was soggy.
Atmosphere: 2
Food: 3
Service: 2
Kimberly Ellis-Brown
This location is an absolute nightmare. My coworker and I work next door to this place. We placed an order for pick up, they have a rack where they set the pick up orders so you can just walk in and grab your bag and go. We placed our order for pick up time 11:40am. We got there at 11:38, it wasn’t ready. So we stood by the pick up rack waiting. Finally we sat at the table by the pick up rack. At 11:58 they finally asked if we were waiting on an order and we told them the order name, that’s when they pulled our bags out from behind the counter and told us the order had been ready for a while. 6 people in this place and they saw us waiting and never said anything. We just assumed they were running behind because they have many times in the past. They hand us the bags and we get back to work, then I realize they gave me the wrong sandwich. So I have to walk back and I tell them what happened so they get the manager after sitting there gossiping amongst each other about how I requested my sandwich be remade. Manager comes over and asks what happened and when I tell him he asks me why we didn’t ask for our order when we got there. I said because they have a pick up rack where the pick up orders usually are so we assumed it wasn’t ready, especially because your entire staff saw us waiting and never said anything. He told me they stopped using the pick up rack 2 weeks ago because people kept taking the wrong bags. I said okay well maybe you need to put a sign up stating that and tell your staff if they see someone waiting for 20 minutes beside the pick up rack then maybe they should ask if they’re waiting on an order. They remade my sandwich and apologized and gave me a card for a free sub. Which is nice and I appreciate, but doesn’t fix the issue. This isn’t the first or second time we’ve had problems with this place, the only reason we went back was because we like the Thanksgiving sub they have. They all need additional training on service especially customer service. I was polite the whole time but they still sat there gossiping about how I wanted a new sandwich since mine had been sitting out for so long.
Atmosphere: 3
Food: 4
Service: 1
Nathan Hanna
***DO NOT EAT HERE***
Placed an online order and when I got home my sandwich was a Philly Cheesesteak and not the Club on a Sub like I ordered. Called the location and told them we received the wrong sandwich and was told what do you mean. The sandwich that we received was not the sandwich I ordered. Then was asked is there anyway we could go back up there to get it remade. This is when I got irritated because there was no apology or I’m sorry about that, I asked if they knew how to make a sandwich and was hung up on.
I drove to the location to get my sandwich remade and asked inside who was the person who hung up on me. Israel said that was me. I asked for a refund and he told me I had to go through the app. Then I asked to have the sandwich remade and he refused.
This is absolutely insanity! Still no apologies or I’m sorry. Just stated that since he didn’t make the sandwich that he couldn’t apologize for that.
Mind you that Israel is a shift lead. I asked to speak to the manager and told me to speak with George or Selvia.
If you make a mistake, then apologize regardless who made the sandwich.
Atmosphere: 1
Food: 1
Service: 1
Sean Cox
Aitting in the drive thru... They are not busy. No other car in the line. It's been 18 minutes since they ran my card. I got inside and there are 2 customers in there. And magically my food was ready sitting there. Never again.
Atmosphere: 1
Food: 3
Service: 1
Joshua Marley
I love Firehouse but this location is just not up to any standard. I got home with my sandwich and it was missing the meat and the cheese. I’ve had multiple bad experiences and I just can’t tell you how much you should avoid this location.
Atmosphere: 5
Food: 1
Service: 1
Terrance Ash
It was 4 people n the lobby waiting an only one person making sandwiches an taking order only one person doing both of those no
Atmosphere: 5
Food: 5
Service: 1
John Martinez
Excellent Sandwich!!
Food: 5
Leslie Hansen
This place is disgusting. It looks like they never clean it food everywhere and they don’t even have utensils for the lemons. Do they just let people grab it with their hands?
Jeanna Gardiner
Work nearby so I drive thru usually once a week. The wait is always long, but the attitudes are generally good, so I don’t mind. Today I waited in line over 20 plus minutes and when I got to the window, they took my card and charged the meal, then asked me to pull around front. I declined so the person at the window went and got reinforcements to tell me I was going to HAVE to pull around, the food is ready for the cars behind me, laughing while telling me they had a hiccup. At this point 1/2 my lunch hour has expired so I just asked for a refund. Not a fan of having to pull around front when you have wasted near 1/2 my lunch hour and then laugh in my face. Rude!
Their sandwiches are excellent, especially the turkey sandwich.
Atmosphere: 5
Food: 5
Service: 5
Zachery Walker
It's OK if your hangry
Atmosphere: 4
Food: 1
Service: 3
Stacie Landry
Every establishment should employ an amazing manager that handles every customer and situation with grace, such as Miss Madison at the La Porte location. The food is amazing, there was a small hiccup with one of the order's, however, this young lady handled everything In an exceptional way. Correcting the issue in such a polite way. That is why I give this establishment 10 out of 10 and It’s all because of Miss Madison.
Atmosphere: 5
Food: 5
Service: 5
helio1055
Every employee I’ve ever came into contact with here has been rude as hell and slow mentally and physically. One of the worst customer services I have ever experienced anywhere
Atmosphere: 1
Food: 1
Service: 1
Madison Hattaway
Me and my husband love firehouse but the drive thru workers are always so rude. It never fails.
Great place to grab a bite to eat
Atmosphere: 5
Food: 5
Service: 5
Got overcharged the sandwich was mediocre the bun was soggy.
Atmosphere: 2
Food: 3
Service: 2
This location is an absolute nightmare. My coworker and I work next door to this place. We placed an order for pick up, they have a rack where they set the pick up orders so you can just walk in and grab your bag and go. We placed our order for pick up time 11:40am. We got there at 11:38, it wasn’t ready. So we stood by the pick up rack waiting. Finally we sat at the table by the pick up rack. At 11:58 they finally asked if we were waiting on an order and we told them the order name, that’s when they pulled our bags out from behind the counter and told us the order had been ready for a while. 6 people in this place and they saw us waiting and never said anything. We just assumed they were running behind because they have many times in the past. They hand us the bags and we get back to work, then I realize they gave me the wrong sandwich. So I have to walk back and I tell them what happened so they get the manager after sitting there gossiping amongst each other about how I requested my sandwich be remade. Manager comes over and asks what happened and when I tell him he asks me why we didn’t ask for our order when we got there. I said because they have a pick up rack where the pick up orders usually are so we assumed it wasn’t ready, especially because your entire staff saw us waiting and never said anything. He told me they stopped using the pick up rack 2 weeks ago because people kept taking the wrong bags. I said okay well maybe you need to put a sign up stating that and tell your staff if they see someone waiting for 20 minutes beside the pick up rack then maybe they should ask if they’re waiting on an order. They remade my sandwich and apologized and gave me a card for a free sub. Which is nice and I appreciate, but doesn’t fix the issue. This isn’t the first or second time we’ve had problems with this place, the only reason we went back was because we like the Thanksgiving sub they have. They all need additional training on service especially customer service. I was polite the whole time but they still sat there gossiping about how I wanted a new sandwich since mine had been sitting out for so long.
Atmosphere: 3
Food: 4
Service: 1
***DO NOT EAT HERE***
Placed an online order and when I got home my sandwich was a Philly Cheesesteak and not the Club on a Sub like I ordered. Called the location and told them we received the wrong sandwich and was told what do you mean. The sandwich that we received was not the sandwich I ordered. Then was asked is there anyway we could go back up there to get it remade. This is when I got irritated because there was no apology or I’m sorry about that, I asked if they knew how to make a sandwich and was hung up on.
I drove to the location to get my sandwich remade and asked inside who was the person who hung up on me. Israel said that was me. I asked for a refund and he told me I had to go through the app. Then I asked to have the sandwich remade and he refused.
This is absolutely insanity! Still no apologies or I’m sorry. Just stated that since he didn’t make the sandwich that he couldn’t apologize for that.
Mind you that Israel is a shift lead. I asked to speak to the manager and told me to speak with George or Selvia.
If you make a mistake, then apologize regardless who made the sandwich.
Atmosphere: 1
Food: 1
Service: 1
Aitting in the drive thru... They are not busy. No other car in the line. It's been 18 minutes since they ran my card. I got inside and there are 2 customers in there. And magically my food was ready sitting there. Never again.
Atmosphere: 1
Food: 3
Service: 1
I love Firehouse but this location is just not up to any standard. I got home with my sandwich and it was missing the meat and the cheese. I’ve had multiple bad experiences and I just can’t tell you how much you should avoid this location.
Atmosphere: 5
Food: 1
Service: 1
It was 4 people n the lobby waiting an only one person making sandwiches an taking order only one person doing both of those no
Atmosphere: 5
Food: 5
Service: 1
Excellent Sandwich!!
Food: 5
This place is disgusting. It looks like they never clean it food everywhere and they don’t even have utensils for the lemons. Do they just let people grab it with their hands?
Work nearby so I drive thru usually once a week. The wait is always long, but the attitudes are generally good, so I don’t mind. Today I waited in line over 20 plus minutes and when I got to the window, they took my card and charged the meal, then asked me to pull around front. I declined so the person at the window went and got reinforcements to tell me I was going to HAVE to pull around, the food is ready for the cars behind me, laughing while telling me they had a hiccup. At this point 1/2 my lunch hour has expired so I just asked for a refund. Not a fan of having to pull around front when you have wasted near 1/2 my lunch hour and then laugh in my face. Rude!
Food: 5
Service: 3
Restaurantji Recommends
Their sandwiches are excellent, especially the turkey sandwich.
Atmosphere: 5
Food: 5
Service: 5
It's OK if your hangry
Atmosphere: 4
Food: 1
Service: 3
Every establishment should employ an amazing manager that handles every customer and situation with grace, such as Miss Madison at the La Porte location. The food is amazing, there was a small hiccup with one of the order's, however, this young lady handled everything In an exceptional way. Correcting the issue in such a polite way. That is why I give this establishment 10 out of 10 and It’s all because of Miss Madison.
Atmosphere: 5
Food: 5
Service: 5
Every employee I’ve ever came into contact with here has been rude as hell and slow mentally and physically. One of the worst customer services I have ever experienced anywhere
Atmosphere: 1
Food: 1
Service: 1
Me and my husband love firehouse but the drive thru workers are always so rude. It never fails.
Food: 5
Service: 2
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