McDonald's is losing it. Just keeps getting worse and worse review
Dr. Angela Honeycutt, DM
Friendly and clean! Aloha Spirit place!
Christa Rafidi
The old Hispanic lady at 5 in the am that works the drive thru this Friday morning needs a lesson on customer service and more English lessons. This location is best overnights morning time crew is a joke
Elaine Burger
5/23/25 stopped by at 5:45 got sauage,egg,cheese,biscuit. They paid more attention to drive thru, had cough to get attention at the counter. Eggs and sausage are dry. Biscuit is a hockey puck. Waste of money.
Kant Sleep
Came here at 3:30am on November 12, 2024, had already placed and paid for a mobile order.
I pulled up to the drive through and was told I could not order any food until 4:00am.
I told the worker that I had already placed a mobile order and paid for it.
He said there was nothing he could do about it.
Won't be coming here again.
Zia C
Extremely poor customer service! This location was understaffed for their volume of business. I waited in store to be acknowledged by a team member for over 10 minutes. A team member was flagged down by another customer for help with a discrepancy with their order. I stood right next to him. I assumed the team member would ask if I needed assistance, she did not. No acknowledgement, no questions, no service, and absolutely no eye contact. I would not recommend this location. The other Pasadena locations are worth the few extra miles to drive for better service.
Mr. Nobody
First time going to this location and I didn't even get my hashbrown for my big breakfast and no receipt. I called twice and both time they hung up on me. I will be contacting corporate.
Morgan Davis
I love that there is a McDonalds at this super convenient location! Fast food and drive thru every time! The staff are also very friendly and they keep everything very clean. As I am sure most of you do too, we love the Frappes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nugget
First Last
Always something wrong with order. Missing something always. No way to contact them unless you drive back to the restaurant. Save your patience and time and choose a different place.
Something in the last month has changed at this location. Drive through took as long as Whataburger does and the food came out just plain wrong. My quarter pounder had a regular flat patty instead of the quarter pound patty. Seems like there's staffing issues or something, used to be great. The owner really needs to figure it out.
Atmosphere: 2
Food: 2
Service: 1
Odalys DeLaFuente
took soooo long night guy was sleeping or something literally took so long for a small order !! bad service !
McDonald's is losing it. Just keeps getting worse and worse review
Friendly and clean! Aloha Spirit place!
The old Hispanic lady at 5 in the am that works the drive thru this Friday morning needs a lesson on customer service and more English lessons. This location is best overnights morning time crew is a joke
5/23/25 stopped by at 5:45 got sauage,egg,cheese,biscuit. They paid more attention to drive thru, had cough to get attention at the counter. Eggs and sausage are dry. Biscuit is a hockey puck. Waste of money.
Came here at 3:30am on November 12, 2024, had already placed and paid for a mobile order.
I pulled up to the drive through and was told I could not order any food until 4:00am.
I told the worker that I had already placed a mobile order and paid for it.
He said there was nothing he could do about it.
Won't be coming here again.
Extremely poor customer service! This location was understaffed for their volume of business. I waited in store to be acknowledged by a team member for over 10 minutes. A team member was flagged down by another customer for help with a discrepancy with their order. I stood right next to him. I assumed the team member would ask if I needed assistance, she did not. No acknowledgement, no questions, no service, and absolutely no eye contact. I would not recommend this location. The other Pasadena locations are worth the few extra miles to drive for better service.
First time going to this location and I didn't even get my hashbrown for my big breakfast and no receipt. I called twice and both time they hung up on me. I will be contacting corporate.
I love that there is a McDonalds at this super convenient location! Fast food and drive thru every time! The staff are also very friendly and they keep everything very clean. As I am sure most of you do too, we love the Frappes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nugget
Always something wrong with order. Missing something always. No way to contact them unless you drive back to the restaurant. Save your patience and time and choose a different place.
Service: 1
Every friendly staff at this location.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
My little one loves it
Atmosphere: 5
Food: 5
Service: 5
Great job by Karina!
Atmosphere: 5
Food: 5
Service: 5
Fries were nasty, and way to expensive!
Atmosphere: 1
Food: 1
Service: 2
Something in the last month has changed at this location. Drive through took as long as Whataburger does and the food came out just plain wrong. My quarter pounder had a regular flat patty instead of the quarter pound patty. Seems like there's staffing issues or something, used to be great. The owner really needs to figure it out.
Atmosphere: 2
Food: 2
Service: 1
took soooo long night guy was sleeping or something literally took so long for a small order !! bad service !
Atmosphere: 1
Food: 1
Service: 1
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