Any positive reviews for this location got lucky. I’ve repeatedly had horrible experiences here. They’re ALWAYS out of multiple items, the entire store is dirty, employees are either sympathetic because they know the store is terrible and it can’t be helped, or they couldn’t care less about the terrible service, they’re just there to get paid. No in-between. You cannot receive a refund in store, you have to jump through their corporate hoops just to get your lunch money back. I genuinely hope this location gets shut down by their corporate management. Horrible location, do not go here.
Atmosphere: 1
Food: 1
Service: 1
Elijah Lucero
Customer service was amazing and were very helpful with getting my order correct! I will definitely come back here!
Atmosphere: 5
Food: 5
Service: 5
Barbara Burr
To be fair, I can NOT rate this place because I WAS NEVER SERVED!!! I would just like to ask a question. Does the owner of the Subway in Lake Jackson on Oyster Creek Drive know that his/her employees tell customers that they only accept online orders? My son wasted the time and expense to drive there only to be told that his order would not be accepted in person, he had to order online. He left with no food.
Brooklynn “Brook” Sanders
Barley any variety of bread, asked for toasted, was cold, no onions and the cucumbers were completely dried out and old looking, wile they had two trays, they just gave me the older ones. The staff obviously didnt want to be there at all, completely rude.
Atmosphere: 3
Food: 2
Service: 1
Maria Eversole
Food is great as always but the two ladies working today were arguing back and forth with each other which made me as a customer feel like I was in the middle of it and very uncomfortable. They were kind to the customers but just not to each other.
Atmosphere: 1
Food: 5
Service: 5
Jamee Foster
Accidentally placed an order at the wrong location via my app. The app tells you to cancel you HAVE TO CONTACT THE STORE. I tried to call and Cancel the order and the woman on the phone was rude and told me no I couldn’t get a refund and cancel my order. I went in to the store to cancel the order and again was told no I could not cancel the order even though the order HAD NOT BEEN PREPPED YET! I’m waiting for a call back from corporate.
Service: 1
Carina Browning
Great customer service! I appreciate the staff, they are always so pleasant. 👍
Atmosphere: 5
Food: 5
Service: 5
Oscar L. Ramirez
Great Tuna Sandwich. It has been a while since I treated myself out. Nothing like being and doing what you want when U want.
Thanks Mrs, Genie
Lone Ranger making a run 4 Jesse James. It is on Like Donkey Kong.
Food: 3
Service: 3
Matt Bonnette
Ordered 4 subs through the app and they waited until I arrived to pick up my order to tell me they only had enough ingredients to make 1 of the sandwiches.
I've reviewed a fare amount of subways and this has to be the worse. Not outright bad but still not very friendly and outgoing employees and we've been here a few times. The other bad news is they have repeatedly had excuses why they can't or won't honor coupons that the other ones do that are not expired either. So if you're a coupon user I suggest going the other mile or so to the Subway on plantation drive. I also understand not everyone is bubbly and outgoing but at least hire happy friendly customer service oriented people. Again this is just our observation as we have frequented this location multiple times with the same result. They were at least a clean establishment.
Vegetarian options: Plenty of non meat items to choose from.
Everything had a coat of slime on it
Atmosphere: 1
Food: 1
Service: 1
Any positive reviews for this location got lucky. I’ve repeatedly had horrible experiences here. They’re ALWAYS out of multiple items, the entire store is dirty, employees are either sympathetic because they know the store is terrible and it can’t be helped, or they couldn’t care less about the terrible service, they’re just there to get paid. No in-between. You cannot receive a refund in store, you have to jump through their corporate hoops just to get your lunch money back. I genuinely hope this location gets shut down by their corporate management.
Horrible location, do not go here.
Atmosphere: 1
Food: 1
Service: 1
Customer service was amazing and were very helpful with getting my order correct! I will definitely come back here!
Atmosphere: 5
Food: 5
Service: 5
To be fair, I can NOT rate this place because I WAS NEVER SERVED!!! I would just like to ask a question. Does the owner of the Subway in Lake Jackson on Oyster Creek Drive know that his/her employees tell customers that they only accept online orders? My son wasted the time and expense to drive there only to be told that his order would not be accepted in person, he had to order online. He left with no food.
Barley any variety of bread, asked for toasted, was cold, no onions and the cucumbers were completely dried out and old looking, wile they had two trays, they just gave me the older ones. The staff obviously didnt want to be there at all, completely rude.
Atmosphere: 3
Food: 2
Service: 1
Food is great as always but the two ladies working today were arguing back and forth with each other which made me as a customer feel like I was in the middle of it and very uncomfortable. They were kind to the customers but just not to each other.
Atmosphere: 1
Food: 5
Service: 5
Accidentally placed an order at the wrong location via my app. The app tells you to cancel you HAVE TO CONTACT THE STORE. I tried to call and Cancel the order and the woman on the phone was rude and told me no I couldn’t get a refund and cancel my order. I went in to the store to cancel the order and again was told no I could not cancel the order even though the order HAD NOT BEEN PREPPED YET! I’m waiting for a call back from corporate.
Service: 1
Great customer service! I appreciate the staff, they are always so pleasant. 👍
Atmosphere: 5
Food: 5
Service: 5
Great Tuna Sandwich. It has been a while since I treated myself out.
Nothing like being and doing what you want when U want.
Thanks Mrs, Genie
Lone Ranger making a run 4 Jesse James. It is on Like Donkey Kong.
Food: 3
Service: 3
Ordered 4 subs through the app and they waited until I arrived to pick up my order to tell me they only had enough ingredients to make 1 of the sandwiches.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Subway Club
Restaurantji Recommends
I've reviewed a fare amount of subways and this has to be the worse. Not outright bad but still not very friendly and outgoing employees and we've been here a few times. The other bad news is they have repeatedly had excuses why they can't or won't honor coupons that the other ones do that are not expired either. So if you're a coupon user I suggest going the other mile or so to the Subway on plantation drive. I also understand not everyone is bubbly and outgoing but at least hire happy friendly customer service oriented people. Again this is just our observation as we have frequented this location multiple times with the same result. They were at least a clean establishment.
Vegetarian options: Plenty of non meat items to choose from.
Wheelchair accessibility: Yes wheelchair ♿️ access
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Rotisserie-Style Chicken
Out of pickles, ham, and turkey when we went in. You do sell sandwiches, right?
They made me wait an hour for a sandwich that they then proceeded to mess up... Twice.
Atmosphere: 1
Food: 1
Service: 1
They were out of wheat bread and the soda fountain was not working. This store is poorly run.
Atmosphere: 2
Food: 3
Service: 2
Excellent service..
Atmosphere: 5
Food: 5
Service: 5
Loading...