Subway is one of my favorite places to eat. This was my first visit the the Plantation/Dixie Dr. Location in several years. We usually always go to the one on Oyster Creek Dr.On this particular visit we ordered online for the entire family for me to pick up. We received a notification through the app when our order was complete and ready for pickup. I drove over to pick it up. I gave them the order name & they told me that it was next up to be made. I said "oh... The app notified me that it was ready for pickup". Which wasn't a big deal, I wasn't in a hurry, I was just surprised we received a notification that our order was complete & ready for pick up. I kindly asked them about it & the clerk's response was "we have no control over that." I found this to be a very odd answer, so I dug a little deeper. I said "if you have no control over it, how does it know to tell people their order is ready?" He simply shrugged his shoulders. I then asked "does the system just guess on its own when it thinks the order might be ready?" He said "I don't know, I guess so". Now I was becoming a little irritated because I knew that wasn't true. Anyway, I have up asking and waited for my order. A couple minutes later, the same clerk said "we're out of steak and cheese, is there another sandwich you would like?" Ok - back to being irritated. "So not only did your system tell me it was ready, it assumed you had all the ingredients?" Another shoulder shrug. So I called my daughter to tell her and ask what other sandwich she wanted. She said Meatball Marinara. I hung up & told the clerk we would take a meatball sub. He said "we're out of meatballs too". Irritation growing. So I said "why don't you tell me what you DO have and I'll call her back. He did, I called, she said just forget it. So I cancelled that sandwich. He went back to making the order. Another couple minutes go by and he says "on the chicken bacon ranch, we're out of chicken, would you like a different sandwich? " Irritation at almost full maximum. I said " sure I'll take the steak and cheese". He didn't catch the sarcasm. I just told him to forget it & just refund the entire order, we'd do something else. He said "I don't have the authority to refund an online order". I said "well you better get on the phone to someone and get the authority, because I'm not leaving without a refund. It took about 20 minutes, but he finally got someone to help him figure it out. So... It became a pizza night.
Atmosphere: 3
Food: 1
Service: 1
Jocelyn Pitman
Amazing work. great customer service. i asked them to make me whatever they wanted because i could decide. best sandwich ever!
Atmosphere: 5
Food: 5
Service: 5
Clint Rogers
Gross. Dirty. Ran by teenagers who have zero customer service skills. They consistently mess up orders and think it’s all fun and games.
Atmosphere: 1
Food: 1
Service: 1
Erica Voshell
Idk how you mess up subway sandwiches but somehow they did? They didn't have anything but whole wheat bread (which burnt when they toasted it) ... which I said fine because there was literally no other choice. The cold cut combo I ordered didn't have 2 of the 3 meats. They didn't have any black olives, and the customer service was awful they couldn't remember anything past one step. All of which I could look past if the meat and bread didn't taste gross when I got home and tried it. Awful and I would not recommend going to this subway.
Atmosphere: 3
Food: 1
Service: 1
Joanna Ruiz
This place need deep housekeeping. The server look like they don’t know what they doing. And the terrible part is is block the view of the meat and you don’t know what they put it on the the crazy part they try to put a block of cheese and charge me 3 dollars ???? seriously ? that’s the most terrible customer service ever. They violated 4 codes of food code violations omg the fountain machine is dirty wow. ?
Atmosphere: 1
Food: 1
Service: 1
Anyya Cullen
My daughter loves Subway. She went from never having a sub to eating them at least 3 times a week.
Atmosphere: 5
Food: 5
Service: 5
Robert Lentz
Good flavor of meat and b4ead.Parking: No shirtageWheelchair accessibility: Wise door frame.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Meatball Marinara
CEO
That’s what I thought. Y’all finally got a good crew again. Don’t ruin it again. This place is up and down but just get it right and keep it that way. I’m a Billionaire and I know a great place of business that will succeed. Subways in Brazoria County have a problem playing music too loud inside restaurant. It’s true, too loud and people can’t hear themselves. Stop all that and your music privileges will be taken away for taking advantage of others kindness. You came to work, not to a club. Practice on being a grown adult and welcome to the real world. Like anything, you will start from the bottom and with experience you will move up. Don’t let jokers at work influence you. Successful people eat healthy regularly, you will come across business men and women who will recognize your dedication and work ethic. You never know, things happen. You could be the next boss and get promoted. Summertime is a good time for you youngsters to get a part or full time job. Brazoswood is down the road, you can walk, ride a bike, or drive to work right after school. Keep your work area organized and your job will be more simple to accomplish.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 12 Pack Cookie Box
Fetu Nifae
I came here around 2:30pm and I order tuna sandwiches, I asked the lady to put extra cucumbers and onion on my sandwich, and she said she can’t because that’s all the cucumbers they have. And I ask her I’m going to pay extra and still refuse to put cucumbers on my sandwich she only put 5 cucumbers on my sandwiches smh ??♀️ never coming here again
The workers here are very respectful and kind. They have the best radio station on! Whoever makes the cookies on the weekends is a real one.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookies, Egg & Cheese
Hara Flores
Chris was so respectful and kind getting my order together efficiently and quickly. Thank you for hiring such a nice young man.
Atmosphere: 5
Food: 5
Service: 5
daniel dowdney
Restaurant is always out of things. Never answer their phone...poor performance all
Atmosphere: 3
Food: 3
Service: 1
Joseph Paquette
I disliked it. Because a young Hispanic subway female worker did not say, "hello welcome to subway" to me. I have short brown hair, an stubble mustache and beard. I was wearing a light blue shirt, black pant shorts, white socks, and white Nike shoes. That's like she skipped me over and said "hello welcome to subway" to the other customers. Maybe that's true. Maybe it's not. So I disliked it for that.
Brenda Olson
This is our go-to Subway right up the street. Must have changed hands here cuz OMG everything has been fantastic! Super fresh and delicious! No more running outta stuff either. TY all employees!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo, Cookies, Spicy Italian
Subway is one of my favorite places to eat. This was my first visit the the Plantation/Dixie Dr. Location in several years. We usually always go to the one on Oyster Creek Dr.On this particular visit we ordered online for the entire family for me to pick up. We received a notification through the app when our order was complete and ready for pickup. I drove over to pick it up. I gave them the order name & they told me that it was next up to be made. I said "oh... The app notified me that it was ready for pickup". Which wasn't a big deal, I wasn't in a hurry, I was just surprised we received a notification that our order was complete & ready for pick up. I kindly asked them about it & the clerk's response was "we have no control over that." I found this to be a very odd answer, so I dug a little deeper. I said "if you have no control over it, how does it know to tell people their order is ready?" He simply shrugged his shoulders. I then asked "does the system just guess on its own when it thinks the order might be ready?" He said "I don't know, I guess so". Now I was becoming a little irritated because I knew that wasn't true. Anyway, I have up asking and waited for my order. A couple minutes later, the same clerk said "we're out of steak and cheese, is there another sandwich you would like?" Ok - back to being irritated. "So not only did your system tell me it was ready, it assumed you had all the ingredients?" Another shoulder shrug. So I called my daughter to tell her and ask what other sandwich she wanted. She said Meatball Marinara. I hung up & told the clerk we would take a meatball sub. He said "we're out of meatballs too". Irritation growing. So I said "why don't you tell me what you DO have and I'll call her back. He did, I called, she said just forget it. So I cancelled that sandwich. He went back to making the order. Another couple minutes go by and he says "on the chicken bacon ranch, we're out of chicken, would you like a different sandwich? " Irritation at almost full maximum. I said " sure I'll take the steak and cheese". He didn't catch the sarcasm. I just told him to forget it & just refund the entire order, we'd do something else. He said "I don't have the authority to refund an online order". I said "well you better get on the phone to someone and get the authority, because I'm not leaving without a refund. It took about 20 minutes, but he finally got someone to help him figure it out. So... It became a pizza night.
Atmosphere: 3
Food: 1
Service: 1
Amazing work. great customer service. i asked them to make me whatever they wanted because i could decide. best sandwich ever!
Atmosphere: 5
Food: 5
Service: 5
Gross. Dirty. Ran by teenagers who have zero customer service skills. They consistently mess up orders and think it’s all fun and games.
Atmosphere: 1
Food: 1
Service: 1
Idk how you mess up subway sandwiches but somehow they did? They didn't have anything but whole wheat bread (which burnt when they toasted it) ... which I said fine because there was literally no other choice. The cold cut combo I ordered didn't have 2 of the 3 meats. They didn't have any black olives, and the customer service was awful they couldn't remember anything past one step. All of which I could look past if the meat and bread didn't taste gross when I got home and tried it. Awful and I would not recommend going to this subway.
Atmosphere: 3
Food: 1
Service: 1
This place need deep housekeeping. The server look like they don’t know what they doing. And the terrible part is is block the view of the meat and you don’t know what they put it on the the crazy part they try to put a block of cheese and charge me 3 dollars ???? seriously ? that’s the most terrible customer service ever. They violated 4 codes of food code violations omg the fountain machine is dirty wow. ?
Atmosphere: 1
Food: 1
Service: 1
My daughter loves Subway. She went from never having a sub to eating them at least 3 times a week.
Atmosphere: 5
Food: 5
Service: 5
Good flavor of meat and b4ead.Parking: No shirtageWheelchair accessibility: Wise door frame.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Meatball Marinara
That’s what I thought. Y’all finally got a good crew again. Don’t ruin it again. This place is up and down but just get it right and keep it that way. I’m a Billionaire and I know a great place of business that will succeed. Subways in Brazoria County have a problem playing music too loud inside restaurant. It’s true, too loud and people can’t hear themselves. Stop all that and your music privileges will be taken away for taking advantage of others kindness. You came to work, not to a club. Practice on being a grown adult and welcome to the real world. Like anything, you will start from the bottom and with experience you will move up. Don’t let jokers at work influence you. Successful people eat healthy regularly, you will come across business men and women who will recognize your dedication and work ethic. You never know, things happen. You could be the next boss and get promoted. Summertime is a good time for you youngsters to get a part or full time job. Brazoswood is down the road, you can walk, ride a bike, or drive to work right after school. Keep your work area organized and your job will be more simple to accomplish.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 12 Pack Cookie Box
I came here around 2:30pm and I order tuna sandwiches, I asked the lady to put extra cucumbers and onion on my sandwich, and she said she can’t because that’s all the cucumbers they have. And I ask her I’m going to pay extra and still refuse to put cucumbers on my sandwich she only put 5 cucumbers on my sandwiches smh ??♀️ never coming here again
Atmosphere: 1
Food: 3
Service: 1
Great place to eat at or even take
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The workers here are very respectful and kind. They have the best radio station on! Whoever makes the cookies on the weekends is a real one.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookies, Egg & Cheese
Chris was so respectful and kind getting my order together efficiently and quickly. Thank you for hiring such a nice young man.
Atmosphere: 5
Food: 5
Service: 5
Restaurant is always out of things. Never answer their phone...poor performance all
Atmosphere: 3
Food: 3
Service: 1
I disliked it. Because a young Hispanic subway female worker did not say, "hello welcome to subway" to me. I have short brown hair, an stubble mustache and beard. I was wearing a light blue shirt, black pant shorts, white socks, and white Nike shoes. That's like she skipped me over and said "hello welcome to subway" to the other customers. Maybe that's true. Maybe it's not. So I disliked it for that.
This is our go-to Subway right up the street. Must have changed hands here cuz OMG everything has been fantastic! Super fresh and delicious! No more running outta stuff either. TY all employees!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo, Cookies, Spicy Italian