Jojo at Starbucks was terrible to my aunt and I. We ordered drinks we've never tried and he was so unpleasant and just flat out rude. If you don't like your job then leave.
Service: 1
Michelle Hinson
The staff was not friendly. They acted like I was putting them out asking for a drink & not one of them smiled or said Welcome to Starbucks or anything. When I got to the counter it was, " what are you having?" in a lazy tone, then the girl said to hang on then walked away & had someone else take my order. The whole team behind the counter was very quiet, droll, and just all around unpleasant. Will not be back for a while.
Atmosphere: 1
Food: 2
Service: 1
Sammu J
Barista named Lexi is hilarious. Came here to share how amazing she is and I see another review about her already. She deserves them.
Atmosphere: 5
Food: 5
Service: 5
Christine Heard
I had a server named Lexi penick and she did above and beyond with my order and I wanted to let the upper management that she is the kind of person you should always have.
Atmosphere: 5
Food: 5
Service: 5
isabelle M
Now mind you I don’t live here in Lampasas, but I am so glad I came by here. I met the sweetest girl here the other day, her name is Lexi. She has a wonderful personality! Never have I seen such an outgoing and kind worker like her! You can tell she loves her job, and loves her customers here. I was short on money the other day, and she actually paid for my order, how sweet of her! God bless her! Thank you for making my day!
Atmosphere: 5
Food: 5
Service: 5
Piper Cummings
Dropped a protein box all over the ground and felt so awful; there was a lady, maybe in her 30s or so with a rainbow hair scarf that made me feel okay about it and I really appreciated that. Thanks for being kind :)
Atmosphere: 5
Food: 5
Service: 5
AJ
I’ve recently relocated to Lampasas from Austin. I have always been a card carrying Starbucks guy. I’ve always been able to work and relax in Starbucks in any city I find myself.
This is not the case here. I, as well as my parents, have been to this Starbucks several times within the last couple of weeks. Morning and afternoon on most days.
I have never seen or heard a supervisor be so incredibly rude to the employees. Hannah is her name. I actually had the less than pleasurable opportunity to speak to her this evening.
I am the type of person who cannot see something wrong and not say something. So I call and ask to speak to a manager. Hannah says she is the supervisor on duty.
Imagine my excitement.
I told her exactly what I am posting now. At first she seemed concerned and remorseful. That tone quickly changed. Her tone became almost as short, rude, and condescending as what I heard from her time after time while sitting not far enough away from her as she berates employees. One I’m particular. I can only assume he is a high school boy. Always nice. Always upbeat. Yet i notice that she is so incredibly dismissive and hateful towards the poor kid. Openly and in front of costumers no less. no other employees bat an eye. It is a sad and uncomfortable environment.
At first I asked for the general managers information or the regional managers information. She seems ready to give me the information I requested. As the conversation progressed and towards the end of our call, she questioned how many times I came in and at what times. Almost to disprove my claims. As I decided to not let her play the gatekeeper, I asked once again for the information she was willing to give me at first, she said “how about this!? Next time you’re in you can pick up a card from the register and that will have the number you can call!?”
I’m amazed.
This is someone who cannot appreciate feedback and has no intention of taking accountability. This is someone who has no intention of engaging in a professional manner with employees or customers.
She gives me a number, reluctantly. And with very chipper yet more condescending tone, she wishes me a “better day” and hangs up.
Unfortunate that such a young lady presents as so entitled and complacent that she openly behaves in such a way that I have never experienced in any Starbucks.
I cannot help but to wonder who the general manager is and how this person is allowed to behave in such a way that the culture of the staff and the work environment has spilled over to the customers.
I will not be driven away by Hannah. I will continue to go to Starbucks. Drive thru, not inside. But, sadly I will be looking for a more welcoming and professional atmosphere in Lampasas. Any suggestions?
Atmosphere: 1
Food: 3
Service: 2
Bradley krauss
The reason for my 1 start is the stupid card you have to re load to use the app, I would go to Starbucks in Lampasas way more if I could use the app like every other app.. get rid of the re load feature
Atmosphere: 5
Food: 5
Service: 5
Hector Gomez
There was a young man small with curly hair working around 3pm 8/13/24. He was working his tail off and being very attentive. His coworker seem disconnected and didn’t call out people’s ready orders. The curly hair young man was all over the place and made sure the order just sitting on the counter got to the correct customer. I really wish I had gotten his name. He was doing a great job.
Jojo at Starbucks was terrible to my aunt and I. We ordered drinks we've never tried and he was so unpleasant and just flat out rude. If you don't like your job then leave.
Service: 1
The staff was not friendly. They acted like I was putting them out asking for a drink & not one of them smiled or said Welcome to Starbucks or anything. When I got to the counter it was, " what are you having?" in a lazy tone, then the girl said to hang on then walked away & had someone else take my order. The whole team behind the counter was very quiet, droll, and just all around unpleasant. Will not be back for a while.
Atmosphere: 1
Food: 2
Service: 1
Barista named Lexi is hilarious. Came here to share how amazing she is and I see another review about her already. She deserves them.
Atmosphere: 5
Food: 5
Service: 5
I had a server named Lexi penick and she did above and beyond with my order and I wanted to let the upper management that she is the kind of person you should always have.
Atmosphere: 5
Food: 5
Service: 5
Now mind you I don’t live here in Lampasas, but I am so glad I came by here. I met the sweetest girl here the other day, her name is Lexi. She has a wonderful personality! Never have I seen such an outgoing and kind worker like her! You can tell she loves her job, and loves her customers here. I was short on money the other day, and she actually paid for my order, how sweet of her! God bless her! Thank you for making my day!
Atmosphere: 5
Food: 5
Service: 5
Dropped a protein box all over the ground and felt so awful; there was a lady, maybe in her 30s or so with a rainbow hair scarf that made me feel okay about it and I really appreciated that. Thanks for being kind :)
Atmosphere: 5
Food: 5
Service: 5
I’ve recently relocated to Lampasas from Austin.
I have always been a card carrying Starbucks guy.
I’ve always been able to work and relax in Starbucks in any city I find myself.
This is not the case here. I, as well as my parents, have been to this Starbucks several times within the last couple of weeks. Morning and afternoon on most days.
I have never seen or heard a supervisor be so incredibly rude to the employees. Hannah is her name.
I actually had the less than pleasurable opportunity to speak to her this evening.
I am the type of person who cannot see something wrong and not say something. So I call and ask to speak to a manager. Hannah says she is the supervisor on duty.
Imagine my excitement.
I told her exactly what I am posting now. At first she seemed concerned and remorseful. That tone quickly changed. Her tone became almost as short, rude, and condescending as what I heard from her time after time while sitting not far enough away from her as she berates employees.
One I’m particular. I can only assume he is a high school boy. Always nice. Always upbeat. Yet i notice that she is so incredibly dismissive and hateful towards the poor kid. Openly and in front of costumers no less. no other employees bat an eye. It is a sad and uncomfortable environment.
At first I asked for the general managers information or the regional managers information. She seems ready to give me the information I requested. As the conversation progressed and towards the end of our call, she questioned how many times I came in and at what times. Almost to disprove my claims.
As I decided to not let her play the gatekeeper, I asked once again for the information she was willing to give me at first, she said “how about this!? Next time you’re in you can pick up a card from the register and that will have the number you can call!?”
I’m amazed.
This is someone who cannot appreciate feedback and has no intention of taking accountability.
This is someone who has no intention of engaging in a professional manner with employees or customers.
She gives me a number, reluctantly. And with very chipper yet more condescending tone, she wishes me a “better day” and hangs up.
Unfortunate that such a young lady presents as so entitled and complacent that she openly behaves in such a way that I have never experienced in any Starbucks.
I cannot help but to wonder who the general manager is and how this person is allowed to behave in such a way that the culture of the staff and the work environment has spilled over to the customers.
I will not be driven away by Hannah. I will continue to go to Starbucks. Drive thru, not inside. But, sadly I will be looking for a more welcoming and professional atmosphere in Lampasas. Any suggestions?
Atmosphere: 1
Food: 3
Service: 2
The reason for my 1 start is the stupid card you have to re load to use the app, I would go to Starbucks in Lampasas way more if I could use the app like every other app.. get rid of the re load feature
Atmosphere: 5
Food: 5
Service: 5
There was a young man small with curly hair working around 3pm 8/13/24. He was working his tail off and being very attentive. His coworker seem disconnected and didn’t call out people’s ready orders. The curly hair young man was all over the place and made sure the order just sitting on the counter got to the correct customer. I really wish I had gotten his name. He was doing a great job.
Atmosphere: 4
Food: 4
Service: 5
Great service
Atmosphere: 5
Food: 5
Restaurantji Recommends
Excellent service and drinks on a Monday afternoon.
Atmosphere: 5
Food: 5
Service: 5
Quick and good coffee
They didn't screw up my name!
Atmosphere: 5
Food: 5
Service: 5
Love yalls white chocolate macadamia cold brew!
Atmosphere: 5
Food: 5
Service: 5
Great place for coffee in a relaxed setting.
Atmosphere: 5
Food: 5
Service: 5
Yummy Yummy, always hits the spot!
Atmosphere: 5
Food: 5
Service: 5
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