Little Caesars Pizza
1061 W Pleasant Run Rd, Lancaster
(972) 218-1700
Recent Reviews
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I love ❤️ it
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Caesar Wings
I ordered online, when I received the email that my order was ready and to ask for it at the counter, there was a long line and no employees tending to the customers. Another customer stepped up and had to, literally, walk to the back/kitchen area and request an employee to at least acknowledge the customers. The employees had the audacity to give her an attitude but no one was available to dispense the orders that we're already available for pick up, everyone in line was getting impatient.
Service: 1
I got there and 2 Pizzas were ready when I went to pick them up.
Atmosphere: 4
Food: 4
Service: 5
They alright
Atmosphere: 4
Food: 4
Service: 4
I placed an order for approximately $50 worth of food. Upon receiving the order, I noticed that one of the items was incorrect compared to what was listed on my receipt.
When I brought the incorrect item to the attention of an employee named Ana G, showing her my receipt as proof, she insisted the order was correct. I explained that I only needed a refund for the single incorrect pizza and was happy to keep the rest of the correct items.
Instead of processing a partial refund, Ana G proceeded to refund my entire $50 order, took back all of the food (including the correct items), and stated the full refund would appear in 3-5 days. She then walked away.
The interaction was quick, non-confrontational, and done without my agreement. I was left perplexed, with no food, and no explanation for why she chose to refund the entire order instead of just correcting the single item.
I am a weekly customer at a different Little Caesars location and have never had this kind of experience. While I appreciate the full refund, the resolution was completely unnecessary, left me and my family hungry, wasted my time, and was handled very poorly. I will never visit this location again.
Establishment was clean. The young men were courteous and polite. He replied with yes ma'am when I asked a couple of questions. The same treatment was for everyone who walked in the door while I was standing there. This is my first time at this location, and I was impressed by the young people working diligently. We ordered 4 different types of pizza and some puff pizza online. Everything was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza and I think they forgot to put the meat on it. What I ordered vs what I got. I will never go back again.
Food: 1
Service: 1
$4.99 large pizza special had everyone flocking to get pizza. Long lines in drive through and inside store. My pepperoni pizza had all of 8 pepperoni on the entire large pizza. I guess they were in a hurry and lost count.
Atmosphere: 3
Food: 4
Service: 3
The chicken wings were bad the worst ones I have ever had
Food: 1
This is one of my favorite locations. I had the pleasure of trying the new FANTASTIC 4 pizza and it was delicious! I love the fact that they bring new menu items. Oh and I gave a 4 for service because it took them a minute to notice that I was there for pickup. But once I was greeted the staff was very friendly and my pizza was hot and fresh.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Takes forever for a pickup order. Way too long.
Service: 1
Service is so slow and the food is subpar to me but my kiddos love it. They need more staff to take orders
Atmosphere: 1
Food: 2
Service: 1
Love the brand, but you have to get better management at this location. I was gonna speak my grievances but the other reviews from months ago already speak loud enough.
Service: 1
The worst service ever!!! You can only order 3 pizzas now???? When I am a regular customer & I have always order 5 over the phonee!!! This guy answer the phone trying to be funny & didn't want to answer the phone no more until I called him through my husband phone !!! Stupid guy hope I could've get his name to report him!! Never again I'm ordering here
Food: 1
Service: 1
For the price, just go to Domino's. This place is just not worth the price or food quality
Atmosphere: 1
Food: 1
Service: 1
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