The McDonald's on Pleasant Run Rd in Lancaster,TX and there service is not good at all and when got with my other an one burger had mayonnaise on it and allergic to it and when call back to let them know about it.
Atmosphere: 3
Food: 2
Service: 1
Tamera Willis
Had a very bad experience this morning, waiting for almost 15 minutes for the cashier to take my order. Then, once they took my order another car that was waiting behind me skipped in front of me to complain about the weight and the cashier took their order at the window and let them skip everyone else. I then called inside to let the manager know what happened. She stated to hold and hung up the phone. Very rude and unprofessional
Atmosphere: 1
Food: 1
Service: 1
DALLAS Tx
manager @ 11:21 on 8/14/25 was very racist. cursed me out when i contact about a different toy and was mocked by window associate because my autistic child asked for a diffrent toy!
Atmosphere: 1
Food: 1
Service: 1
ASHLEY
The service at this McDonald's is horrible. Every time I come here I'm either missing something from my order or my order isn't correct. The manager Yajaira Garcia seems like she doesn't know how to manage her employees and the employees seem like their lost/confused on what needs to be done. When I went inside today it took over 20 minutes to get my order after asking multiple times as well as the ceiling has mold all over it. Won't come to this location again!!
Atmosphere: 1
Food: 2
Service: 1
Ashley Garcia
Service at this McDonald’s isn’t good. Everytime I come here I’m missing something from my order or my order isn’t correct. The manager Yajaira Garcia seems like she doesn’t know how to manage her employees and the employees seem lost and confused on what to do. Also when I went inside to get my order it took 20 minutes as well as the ceiling has mold all over.
Atmosphere: 1
Food: 2
Service: 1
breana navarrette
This McDonald is going down hill fast the lady at the drive taking order is really rude & won’t let u find saying you’re order last time I came here & get food I got sick 🤢 I won’t be coming back Do better
Atmosphere: 1
Food: 1
Service: 1
Gabriel Avila
Restaurant is going down hill you have to check your order before you drive off most likely you will be missing something from your order and the manager Maria is very rude customer satisfaction is not her priority. The fact that you have to return to the restaurant because they forgot something is your order and has an attitude when you complain is very unprofessional. She needs a coaching or training along with her team to get orders efficiently and as fast as possible. Curbside orders are taking way too long at times is a 20 minute wait.
Atmosphere: 1
Food: 1
Service: 1
Christy Metcalf
The little girl at drive thru keeps you repeating because she talking to come workers very rude. Would not take my money til she sang the order to me . I have my grandkids and I will never come back here after today I will go up pleasant rd to desoto location. The kids here are rude and ridiculous! Im going to pray for her
Atmosphere: 1
Service: 1
Steven Gargza
My boy Franklin in the drive through with great customer service!
Atmosphere: 3
Food: 3
Service: 5
katherine zelaya
I just left the drive thru and I don’t know who’s at the grill, but that chicken McGriddle was so good! It might feel like an over exaggeration, but, man, that chicken was so juicy and tender. Kudos to the kitchen staff! 06/01/25 @9:18 am order 1205 🔥🔥🔥🔥
For this location the food was quick and the service was friendly
Atmosphere: 5
Food: 5
Service: 5
Joseph Martinez
Our crew went for lunch today. Ordered on kiosk. Waited and waited. Dude said my sale didn't go on through and didn't give me my food. Checked my account and charge did go through. Staff was incompetent and/or scammers. Do better, McDonalds!
Service: 1
Laura Jimenez
Very rude unprofessional service and a manager who is unwilling to help she ran off to the back
Atmosphere: 1
Food: 1
Service: 1
Shanetra Moore
I placed an order through the app. She told me the order was not paid for so I paid for again both amounts posted to my card how unprofessional and I don't even live close to this McDonald's and they are not answering the phone.
The McDonald's on Pleasant Run Rd in Lancaster,TX and there service is not good at all and when got with my other an one burger had mayonnaise on it and allergic to it and when call back to let them know about it.
Atmosphere: 3
Food: 2
Service: 1
Had a very bad experience this morning, waiting for almost 15 minutes for the cashier to take my order. Then, once they took my order another car that was waiting behind me skipped in front of me to complain about the weight and the cashier took their order at the window and let them skip everyone else. I then called inside to let the manager know what happened. She stated to hold and hung up the phone. Very rude and unprofessional
Atmosphere: 1
Food: 1
Service: 1
manager @ 11:21 on 8/14/25 was very racist. cursed me out when i contact about a different toy and was mocked by window associate because my autistic child asked for a diffrent toy!
Atmosphere: 1
Food: 1
Service: 1
The service at this McDonald's is horrible. Every time I come here I'm either missing something from my order or my order isn't correct. The manager Yajaira Garcia seems like she doesn't know how to manage her employees and the employees seem like their lost/confused on what needs to be done. When I went inside today it took over 20 minutes to get my order after asking multiple times as well as the ceiling has mold all over it. Won't come to this location again!!
Atmosphere: 1
Food: 2
Service: 1
Service at this McDonald’s isn’t good. Everytime I come here I’m missing something from my order or my order isn’t correct. The manager Yajaira Garcia seems like she doesn’t know how to manage her employees and the employees seem lost and confused on what to do. Also when I went inside to get my order it took 20 minutes as well as the ceiling has mold all over.
Atmosphere: 1
Food: 2
Service: 1
This McDonald is going down hill fast the lady at the drive taking order is really rude & won’t let u find saying you’re order last time I came here & get food I got sick 🤢 I won’t be coming back Do better
Atmosphere: 1
Food: 1
Service: 1
Restaurant is going down hill you have to check your order before you drive off most likely you will be missing something from your order and the manager Maria is very rude customer satisfaction is not her priority. The fact that you have to return to the restaurant because they forgot something is your order and has an attitude when you complain
is very unprofessional. She needs a coaching or training along with her team to get orders efficiently and as fast as possible. Curbside orders are taking way too long at times is a 20 minute wait.
Atmosphere: 1
Food: 1
Service: 1
The little girl at drive thru keeps you repeating because she talking to come workers very rude. Would not take my money til she sang the order to me . I have my grandkids and I will never come back here after today I will go up pleasant rd to desoto location. The kids here are rude and ridiculous! Im going to pray for her
Atmosphere: 1
Service: 1
My boy Franklin in the drive through with great customer service!
Atmosphere: 3
Food: 3
Service: 5
I just left the drive thru and I don’t know who’s at the grill, but that chicken McGriddle was so good! It might feel like an over exaggeration, but, man, that chicken was so juicy and tender. Kudos to the kitchen staff! 06/01/25 @9:18 am order 1205 🔥🔥🔥🔥
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
For this location the food was quick and the service was friendly
Atmosphere: 5
Food: 5
Service: 5
Our crew went for lunch today. Ordered on kiosk. Waited and waited. Dude said my sale didn't go on through and didn't give me my food. Checked my account and charge did go through. Staff was incompetent and/or scammers. Do better, McDonalds!
Service: 1
Very rude unprofessional service and a manager who is unwilling to help she ran off to the back
Atmosphere: 1
Food: 1
Service: 1
I placed an order through the app. She told me the order was not paid for so I paid for again both amounts posted to my card how unprofessional and I don't even live close to this McDonald's and they are not answering the phone.
Good visit
Atmosphere: 5
Food: 5
Service: 4
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