McDonald's
1463 W Pleasant Run Rd, Lancaster
(972) 218-0200
Recent Reviews
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this McDonald’s is always slow
Atmosphere: 1
Food: 1
Service: 1
Treated very poorly employee with very bad attitude 😒 very disrespectful.
The drive thru employee didn't speak English, when I drove up to the window, the order still hadn't been entered, it had already been 15 minutes, - I couldn't be late for work, & was forced to just leave, - I called the manager, she said they were short staffed, - a poor excuse for an employee who can't understand even the basic menu items - I wasn't even able to place an order
Service: 1
Stopped by McDonald’s for a quick bite and was pleasantly surprised. The service was fast and friendly, the food was hot and fresh, and the new self-serve kiosks made ordering simple. A solid, consistent option when you’re on the go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Most of the time the order is correct and made in a reasonable time. The problem at this location is there's 4 or 5 hispanic older women who are managers in charge. All they do is sit around and gossip and give people dirty looks. If you don't like the workplace then leave. Instead of helping when its busy they will just profile people and staff is always changing and I assume it's leadership too.
Atmosphere: 1
Food: 3
Service: 2
It's a horrible place!!!!
Atmosphere: 1
Food: 3
Service: 1
I love macdonalds and my girl more
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit
Feels like service and quality have lowered over the last year or so. Frequent incorrect orders or missing items and truly awful customer service depending on who is at the window. Tragic.
Atmosphere: 1
Food: 2
Service: 1
Closed for seemingly no reason. No rain, no ice, no snow just an empty store. Placed an order in the app and paid for it just to arrive at an empty store. McDonald's is usually the one place that's always open. The gas station that this McDonald's is connected to is open
They are closed today 1/9/2025 @7pm. They need to update this Google information! I placed an online order, had to cancel, now wait for the refund 😡
Service: 1
Restaurantji Recommends
Terrible service, very slow and they give out cold food and coffees, it takes so long and you think it's the customer's fault, they don't have enough staff.
Atmosphere: 1
Food: 1
Service: 1
Was given cold food. Was told to pull to 1 while waiting in drive threw. I pulled up and still waited 10min. Had to go inside to get my order
Atmosphere: 1
Food: 1
Service: 1
ALWAYS DOUBLE CHECK YOUR ORDER TO MAKE SURE YOU GET WHAT YOU PAID FOR.
Order yet again was missing a burger. At least I got sauce for my nuggets this time.
Atmosphere: 1
Food: 1
Service: 1
assistant manager mexican women during morning shift is very rude, she told me to go back to africa. because i told her my food wasnt fresh.
wont ever be back
Atmosphere: 1
Food: 1
Service: 1
Cold food everything
Atmosphere: 3
Food: 3
Service: 3
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