Papa Johns Pizza

Last week, I ordered two veggie pizzas online from this Papa’s location. While the taste was decent, the real issue was the delivery. When I placed the order, I didn’t realize they use DoorDash for delivery—something the website only informs you of after you’ve completed your order.

Initially, I received text updates about the pizza’s progress and the driver’s departure, which was great. But then, the updates stopped. After noticing the delay, I checked the website tracker, which suddenly showed my order as cancelled. I called the store, and they transferred me to who I assume was the driver. Communicating was difficult due to a language barrier, but after a few minutes, I finally understood him: “Your order wasn’t cancelled. Reception told me to leave your pizza on a chair in the lobby.”

Huh? I work in the public safety building. No one at reception would have told him that. Even if they had, my order included clear instructions to deliver the pizza to the second floor. I was here the entire time—he never came up. I have no idea how long my pizza sat unattended in the lobby, leaving it vulnerable to tampering or theft.

On a side note, if they are not using their own drivers, why still charge the $3.99 delivery fee? SMH! This is what we get for $61 dollars, for 2 large veggie pizzas? This was a very disappointing experience, and I won’t be ordering from here again.

Food: 3

Service: 1

It's ok could be better!!

Atmosphere: 3

Food: 3

Service: 3

Manager was very rude, couldn't grab his name, didn't want to give me receipt either.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Chicken Wings

Husband placed an order for pick up as I was on my way home to grab, upon getting home he was disappointed that his mnt dew was not with me. Then we opened the ore bites to find them with no sauce.....and to top it off over 10 min on hold without a hello..

Atmosphere: 2

Food: 2

Service: 1

Great employees for nice boss running the show but the food was mid and dry idc I don't they employees can change that part but it was cool not great just cool

Atmosphere: 3

Food: 2

Service: 4

Recommended dishes: Pepperoni Pizza

This papa johns location has bad reviews yes but I went and tried it out on a gamble and everything was perfect

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Pizza, Custom Made Pizza, Pepperoni Pizza

This is my first time ordering from here due to my regular store being closed. The 2 people in store are under 25, the girl looks 16.. They have no idea about what quality or service is!!! The young man TRIED. My pizza is stuck to the box. Not ONE slice is whole!!! Where is the management to provide quality? I will come back with foil and get my free pizza next week then I AM DONE WITH PAPA JOHNS. Just because we are in the southern part of Dallas doesn't mean to treat us like we are LESS THAN your north dallas customers. MY MONEY IS JUST AS GOOD!!! Seriously disappointed!!!

Atmosphere: 1

Food: 2

Service: 4

I keep giving this location a chance and they keep disappointing. The employees just don't care. Everything is always dry. Every time I order the bites I have to remind them to put the butter on it. The Cedar Hill location is much better.

Atmosphere: 1

Food: 1

Service: 1

Pizza was over price. It was dry didn't have enough meat on it. Or vegetables on it won't be back.

Food: 2

Service: 2

Great Overall Experience !!!

Atmosphere: 5

Food: 5

Service: 5

worst papa john ever pizza is not good i order 4 ranch they charge $3.00 but cant send when i call to store he is very rude he cutt the call

Placed an order online, they lost it. Didn't know they lost it, actually sent me a text saying it was ready, no pizza when I got there.

Atmosphere: 1

Food: 1

Service: 1

Ruined my night, never got my pizza. Beyond disappointment.

Atmosphere: 1

Food: 1

Service: 1

Nasty food

Great little store. From online order to pick up just 20 min. The only challenge is around 5 and 6pm parking. Being around Wal-Mart people park around the spots for the store and you might have to park in 3 rows back. Carry out is the way to go. The custom pizza was correct and the chessey sticks where just right. I enjoy this little neighborhood papa John's

Atmosphere: 4

Food: 4

Service: 5