Papa Johns Pizza

Received burnt breadsticks that were not edible and “jalapeño” bites that were drowning in red sauce and had sausage in several of the bites. Called the store and and selected speak to manager and was on speaker phone hearing everything that was going on in the background and the person that I was speaking to was repeating everything to someone else in the background. Will never order from them again. Would give 0 stars if able to.

Food: 1

Service: 1

The worst treatment ever. I went to this location to order me some wings. The Store Manager Mike was starting to get rude after I didn’t add a tip to my order.

He was playing and talking over my food. He asked the young guy to take over and he will finish up on my order. I didn’t like the look that he gave me. He gave me my wings and I left. The wings was not hot but warm after sitting in there for 12 minutes…

I got and the car took a small bite out of my wings and my lips started burning. I only ordered buffalo. I just order from this same location last night My lips wasn’t burning. I called to ask for a refund. Mike ( Store Manager hung up on my face and said that your problem we don’t do refund on wings. When I googled their establishment it said something different…Only ate 1 the other wings haven’t been touch and my other set of wings haven’t been open. Very rude and disrespectful.. I will contact corporate

Orders the wings and i guess the wings are from Cornish game hens. A large 1 topping pizza and wings was over $27.00. A complete rip off. Don't waist your mony at this store.

Atmosphere: 3

Food: 2

Service: 1

I ordered 5 toppings and it only came with beef and it was alfredo sauce instead of regular which I did not ask for. Waste of money. Order from some other location.

Atmosphere: 1

Food: 1

Service: 1

I placed an order for my usual ex large works pizza with jalapeno on half, I decided I would order the wings and oreo poppers. Got home and had the wrong pizza, no problem I called and was explaining to the young man that answered the phone that I received the wrong pizza. Do you know while I was telling him what I ordered he still couldn't get it right so he hung up the phone while I was talking (Just Rude and unprofessional) I will no longer eat there 👎👎

Atmosphere: 2

Food: 4

Service: 2

Excellent and fast service! Personnel is great and very professional. Pizza came out quick and very tasty! Recommend it!

Atmosphere: 5

Food: 5

Service: 5

Received a pizza that was more so raw dough but the manage tonight claim he didn’t see any. Lmao how you see it anyway if it’s around the stuffed crust. Won’t be ordering here again. They rather take the food back and refund than remake it which is fine
This picture is clearly raw half cooked dough

Food: 1

Service: 1

Order was incorrect. No attempt to correct order. No worries. On to another business

Atmosphere: 1

Food: 1

Service: 1

Last week, I ordered two veggie pizzas online from this Papa’s location. While the taste was decent, the real issue was the delivery. When I placed the order, I didn’t realize they use DoorDash for delivery—something the website only informs you of after you’ve completed your order.

Initially, I received text updates about the pizza’s progress and the driver’s departure, which was great. But then, the updates stopped. After noticing the delay, I checked the website tracker, which suddenly showed my order as cancelled. I called the store, and they transferred me to who I assume was the driver. Communicating was difficult due to a language barrier, but after a few minutes, I finally understood him: “Your order wasn’t cancelled. Reception told me to leave your pizza on a chair in the lobby.”

Huh? I work in the public safety building. No one at reception would have told him that. Even if they had, my order included clear instructions to deliver the pizza to the second floor. I was here the entire time—he never came up. I have no idea how long my pizza sat unattended in the lobby, leaving it vulnerable to tampering or theft.

On a side note, if they are not using their own drivers, why still charge the $3.99 delivery fee? SMH! This is what we get for $61 dollars, for 2 large veggie pizzas? This was a very disappointing experience, and I won’t be ordering from here again.

Food: 3

Service: 1

It's ok could be better!!

Atmosphere: 3

Food: 3

Service: 3

Manager was very rude, couldn't grab his name, didn't want to give me receipt either.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Chicken Wings

Husband placed an order for pick up as I was on my way home to grab, upon getting home he was disappointed that his mnt dew was not with me. Then we opened the ore bites to find them with no sauce.....and to top it off over 10 min on hold without a hello..

Atmosphere: 2

Food: 2

Service: 1

Great employees for nice boss running the show but the food was mid and dry idc I don't they employees can change that part but it was cool not great just cool

Atmosphere: 3

Food: 2

Service: 4

Recommended dishes: Pepperoni Pizza

This papa johns location has bad reviews yes but I went and tried it out on a gamble and everything was perfect

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage Pizza, Custom Made Pizza, Pepperoni Pizza

This is my first time ordering from here due to my regular store being closed. The 2 people in store are under 25, the girl looks 16.. They have no idea about what quality or service is!!! The young man TRIED. My pizza is stuck to the box. Not ONE slice is whole!!! Where is the management to provide quality? I will come back with foil and get my free pizza next week then I AM DONE WITH PAPA JOHNS. Just because we are in the southern part of Dallas doesn't mean to treat us like we are LESS THAN your north dallas customers. MY MONEY IS JUST AS GOOD!!! Seriously disappointed!!!

Atmosphere: 1

Food: 2

Service: 4