Staff was not friendly or professional and was never greeted when i wantdd in. Ordered online, waited for confirmation that my pizza was ready. Got to the store at 5:20pm, did not get my order until closer to 6p. I even left to get sodas and came back. Order still wasn't ready. At that point, I didn't want the order. Someone mentioned they would refund my card. Explained to them I didn't prepay. Magically my order was ready once they realized I didn't prepay. Thus location is so ghetto. I'll drive further and out the way to avoid using pleasant run & bluegrove location in Lancaster, TX
I had an amazing experience at this specific location thanks to Kay and the rest of the team! They went above and beyond to help me, even 10 minutes before closing time. Their customer service was exceptional, and the food was as delicious as always. Huge shoutout to Kay and the team for their kindness and dedication. Truly appreciate the extra effort you all put in! Highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Iván TJ Macias
How many hairs will fall on your pizza? You have to choose well where to buy your food!! Slower than a turtle, 30 minutes to wait for an order, people arrive and there is no one at the entrance to attend! How is this possible, where was the manager? They will have to hurry up their staff! Terrible store, the worst of all!
Atmosphere: 1
Food: 1
Service: 1
SmackJ RJabber
Food was missing toppings. Order took more than double the amount of time they said it would online (when the page said was ready they didn't even start it yet once we got there).
Atmosphere: 1
Food: 1
Service: 3
Skylar Waldrep
This place is so different. I don't know what happened but since December all of everything got waaaay better. Love this place now .
They won’t drive 10 miles nor do the employees showcase a willingness to do their job.
Atmosphere: 1
Food: 1
Service: 1
Brandon Hicks
Either having an off day, or it is what it is...
Atmosphere: 3
Food: 4
Service: 3
Kris Goodrich
Slow. 45 minutes for a walk in order. And watched an employee make and eat his own food between making food for other orders.
Atmosphere: 1
Food: 4
Service: 1
vicente navarro
Oh my God!!! It is horrible service! Every time you order something no matter what time frame they give you, it takes at least one hour longer no matter what… they did this to me twice already but I did not think much of it but now with this being the third time in a roll it’s just the service they provide…. They also smoke all the time out side. They don’t even bother to walk away from ppl coming in… Never again!!!
The worst service every, I put in order for a pick up. It was supposed to be ready at 5:28pm and it's 7pm and my order was not ready. Very unprofessional. No management around. Their setup station was terrible. They were giving their fixings that went on the pizza out the box. That is very unsanitary. U can look in the back. It is so nasty. I would think twice before ordering anything from their. The place is just not professional and clean.Even doordash was 1 hr behind scheduling.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Meat Pizza
Metroplex Metal Polishing
This got to be the slowest and very unprofessional Pizza hut in Lancaster
Atmosphere: 1
Food: 2
Service: 1
Anedra Sheppard
I ordered a pizza at 6:30pm and did not receive any updates. The delivery time kept changing. I did not get an update until after 9:00pm stating that my order was being delivered by DoorDash. I made several attempts to contact the store. I was placed on hold for long periods of time, and when someone finally answered we were disconnected. I never received my delivery order. I will never order from this place again, by any means. Horrible service is an understatement. They get a 0.
Itzayana castaneda
Worst place ever, kitchen is not clean. They delayed my order for 15 mins after it said was ready and couldn’t give a why it wasn’t ready.
Kayren Booth
The order was 2 hours late I called twice and got hung up on. The food was made when I ordered it but was stale when I got it.
Staff was not friendly or professional and was never greeted when i wantdd in. Ordered online, waited for confirmation that my pizza was ready. Got to the store at 5:20pm, did not get my order until closer to 6p. I even left to get sodas and came back. Order still wasn't ready. At that point, I didn't want the order. Someone mentioned they would refund my card. Explained to them I didn't prepay. Magically my order was ready once they realized I didn't prepay. Thus location is so ghetto. I'll drive further and out the way to avoid using pleasant run & bluegrove location in Lancaster, TX
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breadsticks, Cheese Sticks, Pepperoni Pizza, Meat Pizza, Boneless Wings
I had an amazing experience at this specific location thanks to Kay and the rest of the team! They went above and beyond to help me, even 10 minutes before closing time. Their customer service was exceptional, and the food was as delicious as always. Huge shoutout to Kay and the team for their kindness and dedication. Truly appreciate the extra effort you all put in! Highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
How many hairs will fall on your pizza? You have to choose well where to buy your food!!
Slower than a turtle, 30 minutes to wait for an order, people arrive and there is no one at the entrance to attend! How is this possible, where was the manager? They will have to hurry up their staff! Terrible store, the worst of all!
Atmosphere: 1
Food: 1
Service: 1
Food was missing toppings. Order took more than double the amount of time they said it would online (when the page said was ready they didn't even start it yet once we got there).
Atmosphere: 1
Food: 1
Service: 3
This place is so different. I don't know what happened but since December all of everything got waaaay better. Love this place now .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Sticks, Pepperoni Pizza, Meat Pizza, Boneless Wings
They won’t drive 10 miles nor do the employees showcase a willingness to do their job.
Atmosphere: 1
Food: 1
Service: 1
Either having an off day, or it is what it is...
Atmosphere: 3
Food: 4
Service: 3
Slow. 45 minutes for a walk in order. And watched an employee make and eat his own food between making food for other orders.
Atmosphere: 1
Food: 4
Service: 1
Oh my God!!! It is horrible service! Every time you order something no matter what time frame they give you, it takes at least one hour longer no matter what… they did this to me twice already but I did not think much of it but now with this being the third time in a roll it’s just the service they provide…. They also smoke all the time out side. They don’t even bother to walk away from ppl coming in… Never again!!!
Service: 1
Took an hour for them to make my pizza.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The worst service every, I put in order for a pick up. It was supposed to be ready at 5:28pm and it's 7pm and my order was not ready. Very unprofessional. No management around. Their setup station was terrible. They were giving their fixings that went on the pizza out the box. That is very unsanitary. U can look in the back. It is so nasty. I would think twice before ordering anything from their. The place is just not professional and clean.Even doordash was 1 hr behind scheduling.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Meat Pizza
This got to be the slowest and very unprofessional Pizza hut in Lancaster
Atmosphere: 1
Food: 2
Service: 1
I ordered a pizza at 6:30pm and did not receive any updates. The delivery time kept changing. I did not get an update until after 9:00pm stating that my order was being delivered by DoorDash. I made several attempts to contact the store. I was placed on hold for long periods of time, and when someone finally answered we were disconnected. I never received my delivery order. I will never order from this place again, by any means. Horrible service is an understatement. They get a 0.
Worst place ever, kitchen is not clean. They delayed my order for 15 mins after it said was ready and couldn’t give a why it wasn’t ready.
The order was 2 hours late I called twice and got hung up on. The food was made when I ordered it but was stale when I got it.
Food: 1
Service: 1
Loading...