Worst customer service ever she seriously looked at me made eye contact and kept doing whatever it is she was doing I waited a good 10 minutes two other employees ignored me walking past me saying to the first employee who ignored me that I was there with her response being I know before walking out another person came in and with me almost out the door she finally comes to the front with me putting all of frustration aside i go to place my order with her completely ignoring me and talking to the customer who had just walked in so I promise I won’t be coming back or eating at this location the customer service horrible which ruins my appetite to eat there completely
Corsandra Phelps
My husband and I visited store#20328 in Lancaster, Tx for a late night dinner. We were pleasantly surprised of the happy upbeat and kind customer service we received from Marcus and the staff. We're so accustomed to bad service nowadays at MOST restaurants; that we definitely wanted to say a loud THANK YOU and say keep up the great job!!! We will be back soon.
Atmosphere: 5
Food: 5
Service: 5
Taylor Williams
Takes all day to even take your order which is confusing because the breakfast menu is limited. Got out the drive through line thinking going in would be faster no one acknowledged me not even a hello one second left me standing at the register as if I was there Just to look at them not go to work. It’s unfortunate that this is the only one in the area
Scaled Ham
The enchiladas are good, but they seem to have A LOT of trouble paying attention to orders. I always ask for corn tortillas, and half the time they give me flour. I got DoorDash today, asked for corn tortillas. I got some of the shittiest flour tortillas around, including one that looked like someone ate off of one.
Atmosphere: 3
Food: 2
Service: 1
Leo Fernandez
Terrible service have people waiting for almost a hour for some breakfast tacos
Brandi Kent-Glasco
Stop by here New Year's Eve to grab a bite to eat after last minute shopping and the Margaritas were watered down the tortillas were not necessarily fresh and it took a minute for someone to come to the counter to help us. Then the manager took my ID like I was too young to buy anything and look me in my face kind of sternly and said I'm going to have to scan this ID and I told her that was just fine because the two children I had with me were my grandchildren and I was born in the 1900s she rolled her eyes took my ID and then came back and gave it to me and got my order.... Maybe they were just overwhelmed because it was the holiday but you should deliver the same kind of service no matter what day it is
Atmosphere: 2
Food: 4
Service: 2
Marisol Saldana
We wanted breakfast tacos and they said it was not breakfast hours anymore 🤨 although taco cabana serves breakfast all day
Atmosphere: 1
Service: 1
Kholaa Rizen
Sarah she is awesome 😎 great customer service 🥶
Atmosphere: 5
Food: 5
Service: 5
Freeman Arkansas Hub
Service was good, food was good.
Atmosphere: 5
Food: 5
Service: 5
Mark Hawkins
Was charged for the large quesadillas but was given the regular size.
The food here is good but the service is terrible. I literally have waited over TWENTY FIVE MINUTES for six tacos. I placed my order at 8:08 am and it WAS 8:35 when I got my order. The salsa bar was not set up, none was offered and when I asked the lady seemed to have been irritated by my request, and then just gave me a salsa without offering me any of the usual options. Taco cabana food is taco cabana food, pretty decent, but there are other locations, that I will for sure be going before visiting this one again.
Atmosphere: 2
Food: 5
Service: 1
Quentin Jackson
Had lunch with Bae we had a nice time here
Atmosphere: 5
Food: 5
Service: 5
Mclovin
Taco Cabana (in general and definitely this location) has lost touch with what their customers want. I arrived at 11am and asked for beef fajitas. Was rudely told by the counter help that they didn't have any (see attached pic. Of fajitas on the grill.)
What happened to Taco Cabanas wonderful salsa bar? Now only an anemic reminder of what used to be (see attached pic.)
I'm glad I don't live anywhere near this Taco Cabana because I would hate to have to go in there because I enjoy Taco cabana's fajitas.
Atmosphere: 1
Food: 3
Service: 1
K. M.
I’ve come here several times for cheese enchiladas because they can be really good. On 11/25 at 7pm, I got a fresh, hot plate — truly 5/5. This first experience is what brought me back. Since then, the quality has dropped drastically. On a lunch visit around 11:30am, there was no rice, the enchiladas tasted old, and the beans were dry. It was maybe a 3/5, and I had mild stomach gurgling afterward.
But today 12/5 was the worst. I was given very old enchiladas, clearly reheated, tough, greasy, and impossible to cut with a fork. I received only a few spoonfuls of rice, no guac, and beans so old my stomach reacted instantly with one bite!. I couldn’t eat any of it and had to throw the entire meal away. The staff is friendly, but food safety and freshness need immediate attention. Owner: please order anonymously and taste what’s coming out of the kitchen. Lancaster location has potential, but the inconsistency and old food are unacceptable.
Atmosphere: 5
Food: 2
Service: 3
D. Thomas
Guys working hard in here. Have some patience, as you can never rush the excellence. Great group of people here daily.
Worst customer service ever she seriously looked at me made eye contact and kept doing whatever it is she was doing I waited a good 10 minutes two other employees ignored me walking past me saying to the first employee who ignored me that I was there with her response being I know before walking out another person came in and with me almost out the door she finally comes to the front with me putting all of frustration aside i go to place my order with her completely ignoring me and talking to the customer who had just walked in so I promise I won’t be coming back or eating at this location the customer service horrible which ruins my appetite to eat there completely
My husband and I visited store#20328 in Lancaster, Tx for a late night dinner. We were pleasantly surprised of the happy upbeat and kind customer service we received from Marcus and the staff. We're so accustomed to bad service nowadays at MOST restaurants; that we definitely wanted to say a loud THANK YOU and say keep up the great job!!! We will be back soon.
Atmosphere: 5
Food: 5
Service: 5
Takes all day to even take your order which is confusing because the breakfast menu is limited. Got out the drive through line thinking going in would be faster no one acknowledged me not even a hello one second left me standing at the register as if I was there Just to look at them not go to work. It’s unfortunate that this is the only one in the area
The enchiladas are good, but they seem to have A LOT of trouble paying attention to orders. I always ask for corn tortillas, and half the time they give me flour. I got DoorDash today, asked for corn tortillas. I got some of the shittiest flour tortillas around, including one that looked like someone ate off of one.
Atmosphere: 3
Food: 2
Service: 1
Terrible service have people waiting for almost a hour for some breakfast tacos
Stop by here New Year's Eve to grab a bite to eat after last minute shopping and the Margaritas were watered down the tortillas were not necessarily fresh and it took a minute for someone to come to the counter to help us. Then the manager took my ID like I was too young to buy anything and look me in my face kind of sternly and said I'm going to have to scan this ID and I told her that was just fine because the two children I had with me were my grandchildren and I was born in the 1900s she rolled her eyes took my ID and then came back and gave it to me and got my order.... Maybe they were just overwhelmed because it was the holiday but you should deliver the same kind of service no matter what day it is
Atmosphere: 2
Food: 4
Service: 2
We wanted breakfast tacos and they said it was not breakfast hours anymore 🤨 although taco cabana serves breakfast all day
Atmosphere: 1
Service: 1
Sarah she is awesome 😎 great customer service 🥶
Atmosphere: 5
Food: 5
Service: 5
Service was good, food was good.
Atmosphere: 5
Food: 5
Service: 5
Was charged for the large quesadillas but was given the regular size.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The food here is good but the service is terrible. I literally have waited over TWENTY FIVE MINUTES for six tacos. I placed my order at 8:08 am and it WAS 8:35 when I got my order. The salsa bar was not set up, none was offered and when I asked the lady seemed to have been irritated by my request, and then just gave me a salsa without offering me any of the usual options. Taco cabana food is taco cabana food, pretty decent, but there are other locations, that I will for sure be going before visiting this one again.
Atmosphere: 2
Food: 5
Service: 1
Had lunch with Bae we had a nice time here
Atmosphere: 5
Food: 5
Service: 5
Taco Cabana (in general and definitely this location) has lost touch with what their customers want. I arrived at 11am and asked for beef fajitas. Was rudely told by the counter help that they didn't have any (see attached pic. Of fajitas on the grill.)
What happened to Taco Cabanas wonderful salsa bar? Now only an anemic reminder of what used to be (see attached pic.)
I'm glad I don't live anywhere near this Taco Cabana because I would hate to have to go in there because I enjoy Taco cabana's fajitas.
Atmosphere: 1
Food: 3
Service: 1
I’ve come here several times for cheese enchiladas because they can be really good. On 11/25 at 7pm, I got a fresh, hot plate — truly 5/5. This first experience is what brought me back.
Since then, the quality has dropped drastically. On a lunch visit around 11:30am, there was no rice, the enchiladas tasted old, and the beans were dry. It was maybe a 3/5, and I had mild stomach gurgling afterward.
But today 12/5 was the worst. I was given very old enchiladas, clearly reheated, tough, greasy, and impossible to cut with a fork. I received only a few spoonfuls of rice, no guac, and beans so old my stomach reacted instantly with one bite!. I couldn’t eat any of it and had to throw the entire meal away.
The staff is friendly, but food safety and freshness need immediate attention.
Owner: please order anonymously and taste what’s coming out of the kitchen. Lancaster location has potential, but the inconsistency and old food are unacceptable.
Atmosphere: 5
Food: 2
Service: 3
Guys working hard in here.
Have some patience, as you can never rush the excellence.
Great group of people here daily.
Food: 5
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